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Paying for something I'm not getting

DRobinson
Great Neighbour / Super Voisin

Hey I'm not getting the 5 GB of data I'm paying for im only receiving 2 GB would like to know why I'm paying for something I'm not getting .I expect to get the 5GB of data I'm paying for .

4 REPLIES 4

tehowennathe
Model Citizen / Citoyen Modèle

@mimmo wrote:

Why do you say you are only getting 2gb? What does your plan in selfserve  say? What does selfserve add-ons section say? 

 

Tyoically this is caused by phone features that limit monthly data.  What phone do you have? 


I had that issue where my Galaxy J5 would turn data off at 2GB when I had 8G. Had to go into my data saving settings and readjust the warnings and limits to what worked for my plan. Maybe that's the issue going on if the phone has such features. 

mimmo
Retired Oracle / Oracle Retraité

Why do you say you are only getting 2gb? What does your plan in selfserve  say? What does selfserve add-ons section say? 

 

Tyoically this is caused by phone features that limit monthly data.  What phone do you have? 

Anonymous
Not applicable

@DRobinson wrote:

Hey I'm not getting the 5 GB of data I'm paying for im only receiving 2 GB would like to know why I'm paying for something I'm not getting .I expect to get the 5GB of data I'm paying for .


Could you post a screenshot of your overview page? Blank out any personal info of course.

tehowennathe
Model Citizen / Citoyen Modèle

Best option here is to contact a mod so they can look into your situation.  Only they can help with plan issues. You will need to provide account number, phone number and your pin.  Explain to them your situation and I'm sure they will look into it.  Just don't expect an response right away. Usually takes a day or two.

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