Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is public mobile having issues? I ported my number last week, it took them five days to locate my number as they lost it in cyber space. Literally lost it because Koodo had an order for it to be ported. Now today ten days after initially signing up m...
i cant receive calls its been 2 days and the moderator dosent anser my emailwhat should i do so help pleasecedrick
Funds debited from my accountRan out of data a few days before renewal date. Only thing i did was buy a 200mb add on. Or is this another bug with last monthe flavor? Please help@CS_Agent
Hi, I had an iPhone and I used public mobile as my mobile phone carrier. My phone was stolen and I need to blacklist it which phone carriers can only due with the IMEI number of my iphone which I can provide. I need someone to help me do this
When I was porting my existing number on Rogers over to Public Mobile, I put in the wrong account number during the process. I found out because I can't connect to Public Mobile and got the text message: 4005000205: Public Mobile here: To complete yo...
Hello Just a quick question. I have read the terms of use but I am unclear on something and looking for clarification. If I get the $50 plan(see attached pic please) and I am outside of my home province, can I still make calls to anywhere in Canada o...
Why can't I log in to my account (self serve) ? mrtuff
PUK
Hi guys, What's the quick and easy way to do call forwarding? I'll be out of the country for a few weeks, and want my number to go to call fowarding. Also, if I forward calls, will SMS messages be forwarded as well?
I have my own phone and am with a competitor for service only (talktime and data). What now? Do I first order my PM SIM for $10?Then, can I port my current number over to PM?Do I only start paying for the PM service once I port and activate?Do I pay ...
I recently joined PM and tried to text a picture today. It tried for a while but didn't send.
My payment starts today and I noticed 1.4 GB has already been used on this months data. I looked at usage history, and the same amount is totalled on the 8th of June. Why has that been taken off?
PayPal is trying to send me a code but it is being blocked by PM due to " system generated text message error" how do I unblock messages from Pay Pal?
I've tried the phone compatibility check and my phone isn't listed. It's a Blackberry Motion and I'm on the Koodo network, but would like to switch to Public Mobile. Surprising that it isn't listed, is there still a way for me to get a Public Mobil...
Hi,I am new, to this community, I have activated, the phone, with new number.BUT, a get this message: "cellular network not available for voice calls"I need to fix this.How to activate cellular network for voice calls? Thanks,Tims
Hi, I’ve been on vacation recently without wifi and have been using my data for a connection. When I checked the Public Mobile self-serve website, it says that I’ve used over 8GB of my data since Tuesday (when my plan last reset). However, my phone’s...
Iphone gave out, purchased a new android and put my sim card in the android It works but most people i know have an iphone and they are getting my texts But they cannot send them to me. My spouse has iPhone and she has no problems
Hey everyone, I just swapped to public earlier today. About 12 hours ago now. I have ported my number over from bell and it works now for outbound calls, and texting works both ways. But I can't text long distance numbers, and can't receive calls, an...
Auto pay reward was never credited to my account. I would like the problem solved.
Hi, I have a Samsung Galaxy Nexus (i9250-M).According to the link below it's a GSM/HSPA phone.https://www.gsmarena.com/samsung_galaxy_nexus_i9250m-4432.php# When i do a phone check (link below) on Public Mobile I get a green checkmark on 3G 850MHz, 1...
London Drugs told me my self serve account was set up when I moved my number to you a few months ago. I lost my phone and have bought a new sim and London drugs says they can't help. Without a self serve account I am unable to activate my new sim in ...
I am missing 3 gigs of data from the last 6 days while my old phone was smashed and before I got this new one set up. And my welcome offer from when I first signed up last year of 500mb was never credited to my account either. I'm looking for at leas...
Does autopay reduce my bill every month by 2$?
Can I port my phone number to another sim not public card
Hello fellow PbMob users and a big thanks to anyone who answers my questions. I should tell you all now that I do not get to login to this website everyday so sorry for late replys. https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed I was w...
I tried to reset the password, but it showed me this message: "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"
I got 90% thru the setup when I saw that my address had an error message. I had to return to the 1st screen to correct the address but now when I try to get thru the first screen it says my SIM # is invalid. I'm assuming it's becasue I'd already sta...
Hi, I just activated a new plan 6 days ago and was porting my landline from Rogers. I still don't have things ironed out. Got a text from PM saying they are experiencing difficulties processing the request, and that I should complete the SIM activati...
Just for the benefit of others, I am passing along the experience I had over the last couple of days in the event you run across the same thing. My episode began when I could not get phone or text service, although internet was ok. I began searching...
