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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot create account

Hi customer service, I have trouble creating an account and the issue is a bit special. Two months ago, I created an account with my phone number which went through and I even typed the new sim card number. However, in the middle of the process, I h...

Resolved! Month to Month Changes and Rollover data

Do making changes month to month affect any data rollover? So basically if I got a plan with 1gb of data first month, use 600mb of it (leaving me with 400mb rollover data), can i just change my plan for the second month to 500mb of data and use my r...

Phone Not Allowed (iPhone 7)

Hi all, I just joined Public three days ago, and purchased a new iPhone 7 to do so. I had been enjoying the service for three days, and then randomly it dropped all cell service (calls, texts, data, everything...(Saying 'no service'). I have tried e...

no local calls

I cannot make any local calls without a message telling me to buy add ons for long distance. .I am paid up and without service. I must be credited with all unusable time and my service must be restored. I am a 5 or more year customer!!

We were unable to transfer the phone number you entered.

Just activated my public mobile account successfully, but I want to transfer my number from Koodo Prepaid. I went to the change phone number section in self serve and attempted to do the port. System said "We were unable to transfer the phone number ...

Plan auto renewed and no I can't do anything

My plan renewed today automatically and my account says it went through but my bank account doesn't show the money coming out and now when I try to make a phone call it tells me I do not have a long distance add on even though my plan included provin...

Payment Problems

Hi, my due date is tomorrow and I have $24 in my account. My plan is $37 per month so I tried adding $13 to my account, but it didn't accept. And I registered my visa card many times and I used this card for payment previously for my plan. Can you pl...

Unsuccessful port in from Chatr

Hello all,I ported this number in from Chatr mobile, and I can make calls from my phone with the Public Mobile sim card, however when I cann my number it rings on the phone with my Chatr sim card. I believe I did not succesfully migrate from Chatr to...

Changing plans

Hi. I had 11 more days to my plan, but I have used all of my data. So I changed my plan and I was charged full price.Is there possibility to get more data or to get refund? I had almost two whole weeks till my plan was over

New phone but old sim card size doesn't match

I have an old Alcatel OneTouch flip phone whose sim card size is standard. However, the new phone I currently have is a Motorola Moto G where according to this page https://www.gsmarena.com/motorola_moto_g-5831.php , it needs a micro sim card instead...

Cant log in!

I have registered my dad for public mobile but he has forgotten his password. I tried to reset by sending a reset password to his email but nothing has come. I have tried this twice but locked out of the account for trying too many times. I have chec...

Resolved! Inactivity for 4 months under a 90-day plan.

I am currently on a 12 GB 90-day auto-pay promo plan ( switched from Wind (Freedom) to PM durning a July promo last year. It no longer exists. ) that renews on April 1st. I am however traveling to another country for 4 months (May through August). I ...

Need help with service not working since reactivating 12hours ago

Hey moderators i aske for help about 12 hours ago regarding resetting my service as i paid this morning but it never resetand is inactive still. I missed some imporatant calls today due to this issue . xxxxxxxxxxJessica

Names missing from text messages after porting number to PM

New today to PM!! Just ported two phone numbers. One only shows phone numbers of old text messages and not the contact name. The other phone was fine. Both phones are galaxy S6. Thank you in advance.

Resolved! No data on nesus 4

I have check the apn and it is fine I used to be on virgins , I received a new number when I enrolled here . I have reset the phone and double checked the pan. Still no data. Able to receive and make calls any ideas. And my apologies if I posted i...

Welcome! Hi Everyone!

Hi Everyone! Thanks to @ShawnC13 and @srlawren and @Rabbi for your help today. We're now 3/4's ported into PM!So far, the porting experience has taken under 15 minutes for each of the lines. Happy Monday! Tim O

bought an additional 1GB

Although my plan, phone is with a friend.She's used her 6gb for month so I bought an additional 1gb data for $30 this morning.however she says she still has no data.When I look at my account it shows the $30 payment but doesn't show the line where da...

*611 Issues

Hi - I'm trying to make changes to my phone plan. Unable to make changes through selfserve online, message tells me to call *611. However, when I call *611, I get an error message saying I don't have long distance (which I do) and that I should call ...

My account is locked

My account is locked and I tired to reset up my password by clicking the E-mail link and still not working. Please help

Resolved! In Toronto and calling a 647 area code number

Hi @CS_Agent or anyone who can help, I get a voice prompt saying that my call can't be completed and I don't have a long distance add-on. However, I am in Mississauga trying to call the 647 number. I do have unlimited provincial talk so I'm not sur...

cannot receive calls and always go to voicemail.

Hi, I have a problem with my phone since couple days ago... whenever people call me, all the calls will forward to my voicemail right away. Please help to see how to solve this problem. Thanks, Thomas

My Account

Okay - so I have SIM cards now (4) and will be porting in all 4 of my lines from Red. Can I keep all 4 numbers showing on one account / portal - so I can pay all at once, or do I need to setup all four servies uniquely? Ideally - I'd like to be able ...

Resolved! Forgot password and secret question

Hello, I forgot my password to my Public Mobile account, and when I tried to reset the password, I don't remember the answer to my secret question. Is there any way you can help me reset my password? Thank you.

For Public Mobile information only

Did you know that Koodo employeesdon't know about the switch from Legacy/Pioneer to them. No one I've spoken to has any idea about the promo code. To top it up they have to get Koodo on the line, for guidance and protocole, but only when I get to ...

Resolved! will this Nokia 3310 3G phone be good with pm

https://www.bhphotovideo.com/c/product/1366788-REG/nokia_a00028844_nokia_3310_3g_ta_1036.html

Resolved! Referral - Setting up lines

I couldn't find it clearly - is it in okay taste to through a shout out to see if anyone has PM to refer us (we're four lines, coming over from Rogers). PM me.

Data on a 3 month plan

Hi, i have a plan for 6gb and i purchase the three month plan, i did not know the data was for the 3 months, since the price is almost the same if you pay monthly, plus there is not specification when you get the plan. Can i deactivate my plan? And g...

Resolved! data used while I was gone?

Hi everyone,I was gone for a week last week. I was surprised to find that there was data used during the period when I was away. Do you know why?

Transfer rewards?

Long story short, my wife and I signed up with PM during the 12GB/90 day $40 promo. I then referred family members to PM and provided my number as the referrer. I am now going to port out to the 10GB/month plan that the other carriers were offerin...

Resolved! Locked out

Hi there, I tried to reset my password but because the reset password email didn't come until a few hours later, it deactivated by the time I got to it. I had to do it again and then the server was down. Now I've been locked out of my account. Can so...

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