Community

Resolved! Suspended account issue

I just purchased 500 Canada wide long distance minutes accidentally a few days ago  and my account is now suspended because I need to top up again. I have only used 6 minutes out of the 500 and I can’t even make a single call anywhere now. Not even l...

Resolved! Payment issues

How long does it take for my payment transaction With public mobile to be shown up in my Online Banking App?  I'm registered for autopay and my plan has been renewed but the transaction has not yet been posted or deducted from my Bank account t amd i...

Resolved! US roaming add on didn't work

On January 10, I purchased the $8.00 US text roaming add-on but when I get to text I always got the message saying that I don't have an add-on. I left the US on the 13th so I never used it. Can I get a refund? 

Resolved! Activated my account yesterday before the lunar new year deal came out... any way to get that deal?

Hi there, I ported from Bell to Public yesterday at around 1PM, and around 6PM the new $5 off for 8 months lunar new year deal came out. Would it be possible for me to get that deal too? Thanks!

Resolved! URGENT: Making a Payment using the $40 credit that was allocated to my account

I need to make a payment today or my account or may account gets suspended?How do I use the $40 credit that was put into my account by Public for the 2nd month service free promotion?  I do not have a voucher # and I assume its not a credit card/debi...

Resolved! Public mobile main page glitch

Does anyone else get a blank "Browse" section when clicked on? Its been this way for a few days now. I thought it would have cleared up by now.

Resolved! What is 3G actually like?

I'm trying to assess what it would actually mean to move from Telus's LTE to Public's 3G. I have an iphone 8. I am trying to understand when I would notice the difference having a 3G service  versus what I have now. Can you tell me: - is there any ef...

Resolved! Changing phone number

Hello allAs I moved from Ontario to BC, I changed today my number.On Self-Serve account there was information tthat changing was "successful" and new number is showing on my account. But the problem is that I can't make calls and connect to mobile in...

Resolved! Want to Port my Public Mobile number to Freedom

I recently switched to Freedom mobile. I want to port my Public Mobile number over to my new plan. How do I do this with Public Mobile?Thanks

Resolved! SIM Card Activation

I´ve done all of the steps for the activation of my new SimCard but when it comes to the Payment your server is not accepting any CreditCard I´ve tried about 3 CreditCards and it is not working.  Looking forward to hearing from you

Resolved! Locked out of self serve account

Please help I need to reset email and password for self serve

Resolved! Cancel Account - Not Taking Payment

I have a PM phone for almost 4 years, I am set up on a pre-paid plan where the total amount monthly is charged to my credit card.  in Decemer 2019, my credit card was charged however, my phone was "suspended" for no payment and I could not make or re...

Resolved! Call to Belgium

Hi there, I'm wondering how to call a Belgium phone number with PM?I bought the International talk package but it won't allow me since it only supports calls to: China, Italy, Puerto Rico, France, South Korea, Singapore, HK, Germany, Spain, Malaysia,...

Resolved! Ordering SIM card issue

Hi, I just tried to order my SIM card online and the payment went through but when the page refreshed it said my ZIP code was invalid or something and asked me to enter all details again? Which would result in a second payment? Now Ive lost $11.50 an...

Resolved! Dissapointed again.......no rewards

Hello I do not know why all users of PM are having problems lately, is like if we are not following every little detail with our accouts something awfully wrong would happen. For second time the first days of January I refer a friend and............s...

Resolved! Why does my phone show a Phone symbol an arrow on the top

A Phone symbol and arrow on the top Are showing on my screen like I'm in a call but I'm not and on an iPhone It would light up green as well but it's not it just shows a phone with an arrow facing away from the phone beside LTE kinda like this What ...

Resolved! Activation transaction did not go through

Good day,I write to request a teturn of monies paid for activation transaction which did not materialised. The activation # 8091465 and the amount was $45.20.Just to be clear, the payment was made and the account was never activated nor service recei...

Resolved! I did not receive my sim card yet? Order 185673

Resolved! Pay as you go?

Hi there!  Public Mobile, do they have any pay as you go offers (not monthly fees, but pay as you up the data which could by 30days, 60days, 90days, etc.)?  Thanks in advance.

Resolved! Sim invalid

Hi ! I just received my Sim Card that I purchased 3 days ago on public mobile website. Now that I try to activate it to complete and choose my plan, it says : invalid SIM. Did this happed to anyone yet ? I checked and everything is ok with my phone t...

Resolved! where is the moderator to send the private info to?>?

Resolved! 2nd month free promotion

Hi, I signed up on december 18th and was told that I would get the 2nd month for free, but when I logged into my account on january 18th I had only a 10$ credit and not 35$ as I had been told. Went to the retail store but they couldn't help me. Has t...

Resolved! Plan Expired. It stays "Plan expired" after I topped up with the due amount. PM, please help

I just paid with autopay and credit card 10 minutes ago, but my account stays "plan expired". Please help

Resolved! Travelling to US tomorrow

Hi! Im travelling to the US for 5 weeks, leaving Canada tomorrow. Are my only options plan add-ons? Get's expensive after awhile. I thought I read somewhere that there were new US plans? 

Resolved! 90 days to resume service?

Do I have 90 days to resume service (same sim card & phone #) if I transfer to another provider? If so, would I be resuming the plan I was on (add-ons and bonuses included?) or would I have to pick an in-market plan?

Resolved! sim card activation

A PM SIM card was bought online a month ago. Is there a expiry date for SIM card activation?

Resolved! Phoning from the States

I'll be traveling to the States in February. I still have my Holiday gift with international minutes. Will I be able to use that to phone while I'm there? 

Resolved! No Taxes

Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00