Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went to Walmart and signed up for public mobile and bought a SIM card yesterday. I got a temporary number (with the plan to port TELUS prepaid number in once I confirmed my account worked). Everything seemed to be up and running with my temporary ...
I chose PM and bought a non-refundable SIM card based on the pricing for a Build Your Own Plan that was (and still is) available on the general website: $35 for 30-day Plan, Canada/US Talk, International Text, 500 MB 4G Data. Unfortunately, when I we...
Hello, I picked my phone number, tried to activate my account via $40 voucher, clicked over to next screen and got a "generic error". Advised to logout out, I did and now my SIM card number is invalid. My attempt at accessing my account with my ema...
Is Moderator_Team the right group to send a message to for billing issues and no service? His number was supposed to be ported by Virgin and Virgin could not port it on April 10 becasue theys aid the account was showing cancelled, they assured the ac...
Activated service yesterday, and ported my old number to it. . Today cellular service stopped working on my phone. Can't use my phone now. This is not good as I have had my number for over 10 years now, and 24 hours on Public network I have no ser...
Hello,I'm new to Public Mobile and I was wondering if it's normal that incoming calls that display a name don't show the phone number.By the way I have no entries in my contact list, so that wouldn't effect what shows up when receiving a call.I would...
I am new to this provider and tried to use my data yesterday. For some reason I have no connection. I am able to call and text, I just don't have data service. I confirmed that my data is 500MB monthly. I am hoping I could get some help here with thi...
Is there any promotion for this Canada Day long weekend?
Hi, I am sorry that if my question does not fit here.I found that the user ID is my email address, is it possible to have more than one mobile phone?The user ID of the other carrier is the phone number, so that a person can have more than one mobile ...
Hi, I just transferred to Public Mobile. I would like to set up my voicemail. I dial my cell number from my landline, at the greeting, I press *, however, it asks me to enter the password???Any suggestion?Thanks!
I have topped up my funds last night ($40) and for some reason it still suspended my account. I thought it wasn't topped up so I paid another $40. Now having paid double, the page is saying "Ignore this message if you have enough funds" Which I do......
Hi - tried setting up my new simcard today. At time of payment the website crashed. now i can neither register my sim, or log in to my account to finish activation. Help??!!
Hello to the Public Mobile Community!, I've been a customer for some time and its been a pretty good experience. I have text, data and minutes included. Today, my Vet rolled out a new text confirmation system for their appointments where they send ...
Some of my firends who received my phone call said my phone call is from US, but I’m in Vancouver BC and the area code is 236 which is one of B.C.’s ones. How can I fixe it ? Actually my fiend who received my phon call is charged US call. If I can’t ...
I have three different accounts with public mobile. I can no longer login in to two of them online. The web page just stalls. Not sure why? The forgot your password option is not working either. Are my accounts blocked? Any suggestions would be appr...
How to check balance in phone?
Hey I was a long time Public Mobile customer. i switched to another carrier for work for a few months but am now coming back. I entered my new sim card info and all the other info needed. Eventually it said my credit card couldn't be used and to rere...
Hi everyone!I'm new to the service, and I managed to find some great tips on getting my wife's LG G5 working. However, I can't seem to find anything in the community forums or on Reddit to help me set up my Nokia 3310 3G (2017) service.I found some g...
All of a sudded my phone goes to Public mobile and my login is suspended...I am in the middle of the month..I depend on my phone for business this is unacceptable!
@Moderator_TeamHi all, I introduced PM to my friend and he tried to transfer his number from Fido yesterday.After taking long time, some unclassfied error happened. It was not successful so he was not able to get a PM account. However, today his mobi...
What do you guys think about the new plans which are available from the main carrier. Telus/Rogers/Bell offer 10/15 GB of Data LTE then they throtle the speed at 3G. Wondering what will happen wiht Public Since this guys they don't move forward with ...
hey guys, is the site main working for you? it's very slow, can login very intermittently. my phone autopayed couple days ago no problem. but my wife's was supposed to go through yesterday! her phone doesnt work. please help. the auto pay should have...
I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need ...
Right now, I set up my credit card for auto payment. As I couldn't login to my account to check, can I use online banking account to set up auto monthly payment ???
Anyone have this issues today? I am unable to login to my account. Are PM doing maintenance?
Last week I switched to public mobile from Telus. I still have no service, unable to make or receive calls or texts. I phoned TELUS today and they informed me my phone is unlocked and my number was ported over last week! I’ve messaged the moderators ...
Hello. I have been trying since yesterday to contact public mobile. It is unbelievably difficult to get customer service and impossible to speak with a human. I can not log in online as not getting the emails to change password as I forgot mine. I ca...
Hi all, Does anyone know why I would have lost the reward for a refer-a-friend, when their credit card expired, but they renewed with a new credit card same day? They are still using the same cell phone # and account is in good standing. Can someone...
I now have $200 on my account for a $50 plan nothing I’ve tried has worked
