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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bringing over phone number

How do I bring over my phone number? I’ve already activated my phone but would like my old number.

Unable to make calls Or receive no customer service

I have not been able to make or take calls since 2 weeks ago and the mod team have not answer my question since Friday. it says sorry your plan does not have long distance add on and the call cannot be completed. My phone is local and my phone suppor...

Apparent double payment

It appears I have paid twice, both are for $40, but one shows payment for my old 4gb plan and the second for my changed plan of 4.5gb. Of course I can only use 1, so can I have one removrd and just have the 1 4.5 gb plan?

Voicemail... question

So i set up my voicemail... is there anyway to disable that stupid robot before my actual voicemail... i just want it to be my voice not "you have reached" then my voicemail...

Plan Expired - cannot activate on another plan to transfer my number

Hello, I was planning on porting my number over to Koodo, but forgot to do it before my plan expired.My current plan is on a $135 per 90 Days basis, but I only want to activate with the cheapest 10$ plan so I could have the option to port over my num...

Resolved! Plan change

Hi. I recently changed my plan to a 250MB data only plan for $20 because I'll be leaving for my vacation in a few days and I thought I could live without talk & text. However, I realized it's inconveninent and now I want to get talk & text. I tried t...

It won’t let me switch plans

Can someone help out ? It won’t let me switch to the 10 dollar plan. I have the $ on my account

I would like to get the 4.5 Gb for 40. $ plan

But I can not log in to my account Every time I clic on the I forgot my password link it simply locks me out with no access to my account it says

Calls going to voicemail

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.

Transferring a prepaid cell number

I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to ex...

Resolved! Cant Login

Hi, I tried to login but don't remember my password. Also, the security question doesn't accept the answer I set up while registering for the online account. . Please help me reset my password. My registered . Please it's urgent. Get back asap Rafi

Resolved! Payment not working

Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

I PRESS MY PHONE BY MISTAKE LAST WEEK TO ADDS ON IGB OF DATA AND YOU CHARGED ME 30 DOLLARS ON MY ACC

MY NAME IS EDGARDO LANTO AND MY CELL NO IS 778 228 4211 I JUST ACTIVATE MY ACCOUNT LAST SEPTEMBER 16 OR 17 DUE YOU HAVE A PROMO FOR 30 DAYS FREE YOU CHARGE MY CREDIT CARD 30 DOLLARS AND ANOTHER 40 DOLLARS THEN WHE N I PRESS MY PHONE BY MISTAKEON ADDS...

Resolved! Cancel my account

Can I port my # out when my plan isn’t active ? It was done yesterday and I don’t wanna be with public mobile no more. Can someone help me out please

No service

My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help

I have 2 issues

Hello I have 2 issues below.. 1) I cannot recieve calls or text but can make calls2) my account is locked

Where my money went?

at the beginning i paid 105$ for a three months plans. then i realised i needed more data.2 weeks after i changed my plan and paid 45$. now i need to pay 45$ next month.i would like to know what happenned with my money? it seems lost in the systemt...

Resolved! Number not ported

Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help

forgot my password as well as my security question.

Can't log in to make a payment and my number has been temporarily suspended. Is there a way to change the password without the security question?

open port request@Moderator_team

Virgin mobile is still telling me there is an open port request and they cant close my account until it is closed

Plan did not renew?

So I just signed up with Public Mobile. When I signed up the lady set me up for auto pay. I thought this would be great cause I wouldn’t have to worry about anything it would just automatically come out every month on the 20th.. but the 20th came aro...

How are rewards calculated?

How are rewards calculated in general? --------Are rewards given only for solutions given?

Resolved! Phone not recognizing SIM card

Hi There - I've sent the moderator team a message, but thought I would put this out there for some feedback. New account with public mobile, using a phone that was originally a Koodo phone, but unlocked and used with Rogers. Registered public mobile ...

My ported number from PC mobile doesn't work

I ported my number from PC mobile several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work. I've left three private messages for moderators and it's been several days. How can I get a prompt response from...

My ported number from PC mobile doesn't work

I ported my number from PC mobile several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work. I've left three private messages for moderators and it's been several days. How can I get a prompt response from...

Resolved! Koodo calls

I keep getting calls from Koodo representatives saying that public mobile was bought out by Koodo and public mobile will be going out of business is this true?

Add ons

If I am in Barbados can I make a call with PM if I buy the long distance add on or not, we go away for a month every winter I know other carriers have travel packages just curious if PM does

Resolved! Switched to PM still not getting any phone calls!

Hey if anyone could help that would be great! I switched from chatter 3 days ago and still i am not receiving any phone calls it is going to my chatter account still! Also not able to get texts from some numbers . I have sent private messages twice ...

Public Mobile locked Sim card

Hey, @CS_Agent I have a locked sim card and I need some help getting the PUK code to get it unlocked. I private messaged you guys yesterday about some of the things you guys needed. I hope this can be resolved quickly as I'm going on a trip soon and ...

Resolved! When does usage reset

My plan was to renew overnight and I had tons of data left, because I'm not used of my new 4.5 Gb plan yet , so I was trying to use it up by streaming until midnight. When I was in my self serve today I see there is already significant data usage thi...