[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Blocked calls
Yesterday I recieved about 5 calls from a 1-800 number so I ignored it. I checked my vm afterwards and it was a pre-recorded msg phone scam. I deleted the msgs and blocked the number. But after blocking the number i got another call from the same ...
Resolved! No Signal
I recently purchased a new phone and had just signed up to Public mobile. Last Sat I was at my gf workplace and my phone could not get any data. I also had my work phone on me and thats with Bell and it worked no problem. How is it that if my othe...
Resolved! few questions
so i cant find answers to the following questions 1) every time i make a call is it chageing me for a minimum of one minuite so a call lasting 1 minuite 2 seconds will charge 2 minuites or ? 2) is there no way to access my voicemail for free (not u...
Resolved! ALL of a sudden dropped a call and cannot make outgoing calls
Phone just dropped a call mid call and now i cant make ourgoing calls- says they are long distance even with a 1 added
Resolved! I lost my phone
Hi guys i have a question i couldn't find my phone yet and im gonna suspend the line until i find it, the question is, i have to pay for the monthly plan that is going to start tomorrow or as soon as i suspend it i dont need to worry about the paymen...
Lost SIM
I have lost my public mobile SIM. How can I get another SIM?
Rate plan
Hello my rate plan changed please help I cannot call or text
Affiliate Program
Public Mobile should consider setting up a affiliate program themselves or joining with a affiliate program that directs contacts to their website instead of the application form. This would give them a good insite as to what PM has to offer. Sending...
Data usage
So yesterday morning at 8 am I received an email that I used 75% of my data, I then turned off all my apps that used data within the next 30 min I boarded a plane and turned my phone on airplane mode. When I turned on my phone after my flight, I had ...
Resolved! Not getting my Rewards
My last two automatic payments that came out have not been removing my rewards.
Resolved! Visitors to Canada
Friends visiting Canada for a very short stay are looking for a phone plan with lots of data and unlimited calling. I would like to recommend that they go for the 8gb plan for $50 and not have autopay so that their plan runs out after the month. Is...
Resolved! Did I lose my plan?
So I logged into today to check my plan and I see this warning. I signed up on Jan 21 for the $25 plan with autopay. I just tried to make a phone call and an automated msg says I need to activate my plan, I can't make a call. Do I need to click on th...
adding money
hello i been trying to add money of my cc and even tried another one and it wont let me
Resolved! Cannot access my account to pay for next month
Cannot login to my account to pay for month 2System says my email adress is invalid
Resolved! USA roaming.....calls being dropped.....add ons not correct even though it said successful and money
I renewed my add ons...the USA roaming bundle. My calls were dropping so I tried purchasing the $8 unlimited roaming. My calls are still dropping. My account does not show proper add ons.... I need help! Nancy
Resolved! Re: data plan not working
Shoot! ... I thought I got it! :SI'm not techy, but with google's help I found my APN settings.. and it was set to my old provider.I clicked + to add a new one and gave it the name Public Mobile, and manually set all those other parts as you specifie...
Massive data consumption - Help!
My wife and I have switched to Public Mobile in the last two weeks. On my account, no issues transitioning from my previous provider to PM. However, today my wife received a text from PM that she had used 75% of her data for the month - in less than...
Resolved! US Roaming
My adds-on plan includes "400 min Intl Long Distance (Incl Canada & US)". Does it mean that I can also call from US to Canada or from US to US?
Huawei 5G?
If TELUS proceeds with Huawei 5G deal, my business here at Public Mobile will stop. You have a great service, but I will vote with my dollars. I have many friends on Public and TELUS who feel the same way. Please forward to your management represent...
Resolved! Reset my self serve password
I need to reset my password and I have forgotten my security questions please help.
Resolved! Phone number transfer and "plan Expired"
Hello, I am new to public mobile and I am super confused.First off, I had to transfer my phone number from Virgin Mobile to Public Mobile. This number does not work now when people call me. How do I know if or when my phone number has been transferre...
New User
I signed up tonight with a friend referral but I didn't see the $10 credit i expected. Does that show up on my next bill? How can I ensure I get the credit? Thanks. Chad
Re: Can't Access Self Serve
i forgot my password trying to rest it. I put in my email to resive a code and i dont get the email. im trying to make a payment
Resolved! canada Long distances Add-on showing 31 minutes used byt no long distances calls were made
Hi, Canada Long distances Add-on showing 31 minutes used byt no long distances calls were made. How is this charged, I checked all my outgoing calls already.
Resolved! Re: Cannot access my account
Can someone please help me. I switched to Public and using the services but can't log into my account.
Resolved! No Service - Text or Calling in Sydney Nova Scotia
Hello,I just discovered there is no service on my phone, calling or texting since sometime between noon and 5pm so far today.Does anyone know how long this outage will be or its cause?
pay bill
Any time I dial *611 to make a payment, my phone connected with Metro PC from USDo Public Mobile has different phone # to dial for payment? thanks
Resolved! Phone number
Hello, I'm looking to get a phone plan and am wondering if I can keep my old phone number from Rogers?
Can I change a username?
Hi I recently got a name change a couple of months ago. Looking back now I regret it. Is there any way I can go and change the username on here so I do not have to see my old name?
