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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New credit card denied

Seems like many have had this problem. I have changed browsers, used incognito, re-entered address exactly as it appears, &c. but my new credit card is still "declined by the issuer" even though the bank says it's all good. What do?

Resolved! Can't set up voicemail

I just activated and switched to public mobile. Calls and text are working, but I cannot set up my voicemail. When I dial it asks me to chose a language, and then to give a mailbox number to retrieve messages or a number to leave a message with.Also...

Discount codefor purchasing new SIM

Hi, where can I get a discount code to purchase a new SIM?

Resolved! U.S Roaming

U.S Roaming Bundle has got only 250MB data for 10 days or I can use my data plan as roaming in U.S

Resolved! Data

I receive bonus data in my plan. Does that mean it will use my data and once that is used then move on to my bonus data?Thank you in advance..

service interrupted

Hello,I am not able to place calls in my area since 2 days. Everytime I try to call another numbers in my area I receive the same message right away: You don't have the permission to place a long distance call. It's really surprising me since I am ca...

Questions about switching 2 lines from Bell

Hi everyone here, been thinking of switching from Bell to PM and doing my research several weeks. Here are my questions:1. I got 2 lines (under a small business shareable plan) with Bell. According to the terms, the device balance will be paid out on...

Resolved! Getting new number

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

please help

Forgot my password for my account and the security question

Resolved! $20 USroaming Add On

When I Purchase a $20 US roaming add on and have AutoPay does that charge go directly to the Credit Card registered? Also can I pick the day I want the US Roaming Add on to start or does it start as soon as I purchase the Add on?

Resolved! Phone compatability

Which of these phones are compatible with Public Mobile Canada's network? How good is the connection going to be? (is the compatibility decent) thanks in advanceSamsung Galaxy A20 - SM-A205U:https://www.newegg.ca/p/23B-0002-00E43?Item=9SIAKBDATM8490X...

Resolved! When does $5 off per month kick in?

I am a new customer. Happy with the switch from Fido. Porting was very quick and painless - less than an hour. My question is about the promotion I'm taking advantage of: $5 off / month for eight months. I paid full price for the first month when I s...

plans don't include lte?

Hi all - husband looking to possibly port over from our rogers plan. but none of these plans include 4g or lte? is there a way to add on or include lte? thanks.

Resolved! Password Reset

Hi All,I seem to have forgotten my password and secert question to my account. Is some one here able to reset it for me or walk me through the process of getting this resolved.ThanksSP

Resolved! US Roaming Add-On Question

Dear Public Mobile Community, My wife and I are preparing to go to Florida. If we purchase the "US Talk and Text Bundle" US roaming bundle, will we be able to phone/text both my sister-in-law (who lives in Florida and has an American phone number) an...

Resolved! Carry services from Public Mobile to Telus?

Hey guys, I'm wondering if it's possible to carry over my services from Public Mobile to Telus? I was planning on getting a new phone but since PM doesn't offer any phones, would I be able to transfer my available funds towards a Telus account??

Locked out of self serve

I’m locked out of my self serve account and tried to reset the password. It won’t allow me to and keeps telling me to contact public mobile. How do I do that?

10 dollar off for first 8 month

HelloI'm new customer of public phone @25 dollar plan, I saw there is 10 dollar off for first 8 month. so why im not getting that offer as new customer?

Resolved! Issue with auto pay

We are set up for autopay - however for some reason the autopay did not go through (paid it today after we realized) ... and yes there was money in the account (triple checked before paying it)is there anyway to see why this happened? Or has this hap...

Just joined. Charges on transaction history confusing!

I just joined PM on the $50 plan (plus $10 off for 8 months). On my tranacation history there were 2 charges applied - $40 for the "$50 Plan 8.5GB" and $10 for "30-Day Plan". Obviously, these two charges add up to the $50 price of the plan, but why...

Customer service

Is there anyone to talk to or phone number to call?

Resolved! 10 CAD reduction for 8 months not showing in amount

Hi, I just switched to Public Mobile with 40 dollars , auto pay, option. I read that I will also get 10 dollars reduction in my bill but its not showing and I am charged full 40 dollars. Can someone clarify it please that who will 10 dollar saving I ...

View historial data usage

I need to take a look at how much data I've used in the past 3-4 months since I've had the plan. All I can see is this months usage, and then a line by line breakdown (which is essentially useless). Is there any way to do this?

Pay for 3 G data but phone displays LTE

SIM network code

My son broke his phone so I gave him an old unlocked phone I have. Purchased a new SIM Card for that phone and new SIM Pin was added to his account.Installed SIM Card and it is asking for a code "SIM Network Code"Not sure why its not working. The old...

New Account Set Up

Hello, In setting up a new account I got as far as transferring my number but must have done something wrong as it was rejected. When I tried again I get invalid sim??

US Talk add on

I purchased a US talk only add on for the $8.00 for 10 days and it is not working. I assumed from the description from Public Mobile that my phone would work for calling while I'm in the U.S. ????

Resolved! phone compatibility

Hi,I have a Samsung Galaxy S7 Model SM-G930U, it is not listed as compatible and wondering if it will work with Public Mobile.thanks,

Re: Live Chat Service

need help.with payment

Login disabled

Hello everyone, my self-serve login has been disabled. I don't know what to do, can someone please assist me?

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