Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what...
Hello, how long does it normally take a moderator to respond? I have had an issue since yesterday with no response. Thanks, Sandy.
Public Mobile, why did you remove section or summary of most pupular discussions? Are you afraid of firing up of any topic concerns most customers that could be against your decision of price increase / cancellation of plan like last year's (4GB LTE...
I just became a customer of public mobile yesterday and did not send any texts, but the usage shows that I have already sent texts. Can someone reset the usuage for me? Thanks.
I am looking to get in touch with a moderator to activate a new SIM Card for me. I lost my old one.If one could contact me privately, I will provide all the necessary information.
Smashed my phone yesterday, ugh. Bought a used phone this morning, locked to Telus. Inserted my SIM card and it says “no sim detected”. Tried out a friends telus SIM card and it works no problem. Also tried my public SIM card in a different phone and...
Noticed this week that the Samsung A20, A30, A50 and A70 are available at various local retailers such as Walmart, Staples and, obviously, the Samsung stores as well as online. These are much more affordable while being almost as good as the flagshi...
I have tried to different phones and three computers and can't access my account! I type in my password and then it goes to a blank screen with just the headers up top an a Hello! It was fine before but now like this for over a week. How can i fix th...
Hi, l forgot my password and security questions
I have a cell phone number I would like to port in from a reseller called Voip.ms. When I attempted to do it the Public Mobile webpage kicked back an error. "Your old Service provider rejected your request." So I contacted Voip.ms and they explained ...
i will be traveling to italy and i need to get international texting for 1 week. on the add-on page, there is international texting but i dont know if its just for the usa? also is it $8 for the whole week?
Hi I have family visiting for 3 weeks and a PM plan may just be the right choice Can I activate without giving any credit card info for during activation? If they need to buy add ons post activation we may add their cards then - or more vouchers. Tha...
Hello, is anyone else they're having issues with the moderator team not responding to emails? I have sent one a day for the last 3 weeks!!!. I have received three responses, to ask me how my service has been and to click the link for a survey ridicul...
HiMy friend just signed up with Public Mobile and was able to get 4 gb data per month: this plan 4.5 GB Data at 3G speed⁴+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL &Call Displayfor...
Hi, I was travelling back into town and had my phone on airplane mode. since ive come back i no longer have service. I have restarted my phone and also taken out my sim card and put it back. help
Bought and activated sim card 2 hours ago from Walmart. Can't make calls,texts, no data. Please help.
Ma carte sim a briser j’en ainacheter une nouvelle mIs la j’ai pu mon 40$ j’avais avec l’autee
Hi, I would like to change my plan, but it seems impossible to do online, after spending over an hour I keep getting error massages and so on. Why does it have to be so difficult. Please help!!!
Does anyone remember last year whether or not PM had a promo over the Cda Day weekend? I know past performance is not a true indicator of the future with this company, but just wondering just the same.
HelloI made a payment on my account and all I get when I try to call anyone is 6UT2.Help please,bruino
Hi, I am visiting Canada with my girlfriend and we are here for 3 weeks only. As we are traveling, we need mobile data to get around. We bought 2 public mobile sim cards and payed 50$ for the 8gb plan. The problem is that the data is not working wit...
My account is suspended and it wont re-activate even though I have a balance of $25. I have even tried to change my plan and again it will not work. I have cut and pasted the message I get -- hat am I to do? Current Balance: $25.00Amount Due: $0.00...
Switched my plan to 25 month plan but it’s still not working showing account as active but still can’t makw calls, text or use data
This is the second time my account has gone down for no sensical reason and as per usual this is very urgent as I require my phone for work. PLEASE help! I try two different credit cards, both with balance and both not expired etc..., your site tell...
Anyone else’s plans and add ons tab from the self serve website not working? Also on the change phone number section when entering a used number and hitting the check number button, I’m getting an error on both with same message..
I received a credit card charge of 11.30 on my credit card in the middle of the night. I checked my daughters account and mine, and no transaction is listed. Any idea what that's for?
I'm a new customer and looking at 2 phone options but neither are listed on your phone checker or say not compatible. Both phones are listed as being 3G. Can you confirm if either of these 2 phones will work on your network please? OUKITEL C12 Smartp...
I am brand new to the cellphone world, have the questions:1. what type of cell phone I need to buy to use public mobile services?2. where can I buy a SIM card? I am located in Kingston, Ont, do you have a store in the area?3. if you need to ship the ...
Hello, I can no longer receive text messages from anyone.Data and phone services are working. People receive my texts, but I don't receive theirs. Thanks
