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changing plan is not working

aymanafana
Great Neighbour / Super Voisin

I am trying to chnage my plan but I keep getting an error and blank page , you need to restart yoru server or fix the issue. 

3 REPLIES 3

gblackma
Mayor / Maire

@aymanafana  you should also take into account that if you signed up under a promotion, you may lose it based on the terms if you change your plan. For example under the last  lunar promotion you lose it if you switch plans. 


@aymanafana wrote:

I am trying to chnage my plan but I keep getting an error and blank page , you need to restart yoru server or fix the issue. 


The current plan showing as blank or other strange things with the self serve site do happens sometimes. You'll have to try again later.

 

If you were trying to perform an immediate plan change, I would advise to first check your current plan details and your payment history to see if your plan was already processed.

Triguy
Mayor / Maire

Try using a different browser.  Also clear your cache and cookies then reboot.

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