Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a Sim card online on April 09, 2020 but haven't received it yet. It's more than 8 business days. What can I do?
Hi , I’m new to public mobile since April 3rd. I’m from New-Brunswick and I keep getting calls from the Moncton area. I block the numbers but they seem to still be able to call. Finally, I called one of the numbers today and they said it was a collec...
This is not for right now. Most likely it's farther on in the year when I have more money because my phone is constantly dying as it is now a really old phone. Its an iPhone 7 plus and I cannot make it through the day without charging it constantly. ...
Are the PM offers sent out by text based on eligibility of some sort? I've never received any.
*Finished!* *Solved*Hi everyone,I have recently signed up for Public Mobile and following the suggestions that I've see on the boards (Thank you all from a lurker who doesn't know what to do yet) I set up my new Public Mobile SIM card, got a new plan...
this is the worst setup ever i cannot talk to anyone i just want my phone back i changed my plan a couple days ago before renewal date nothing my card is online and nothing sooooooooooo bad please get me back on my phone
When I changed my plan at March 25, I can't get any signal. I just have emergency call services.
I have a question that is specific to my situation. How do I submit a ticket to a moderator to look into it? Thank you!
Hi i purchased a plan with 5gig of internet but it doesnt seem to work. Could you help me with that matter ? thanks!
Hey guys, I have been having a problem with my incoming calls.I can send and receive texts, make calls but 3/4 I can't receive incoming calls. it's being an issue for a few months now, and btw this is not a number I transfers from an other operator!...
Hello, I bought a sim card at Walmart and it was activated in the store. I never received an email following activation. I am able to use the phone. When trying to access the account or clicking on 'forgot your password' I get the message that it can...
i forget myaccount username and password. how to reset it help me
Hello I switched over on the 18th of April from Bell. And the data in my phone no longer works. I have switch servers and rebooted phone. Please help.
why does sending and recieving text pictures take so long
HelloThe phone my mom uses had a 1GB plan and I purchased another 1GB as add on. The original `1GB has been used and although she still has another 1GB left, it is not connecting to the internet. One of her calls was cut off on Whatsapp and she is ...
I have a ASUS Zenphone Max ZB555KL that I switched recently from Bell. I have a data plan. The data isn't working. I tried changing the access point settings using the info from the previous threads but it still doesn't work. On the screen it is show...
I would like to use autopay but do not have a credit card. What are my options. Can I use those gift visa/mastercard you purchase at the grocery stores? I really don't want to pay any monthly fees on any of those cards though. I looked at the Canada ...
Hey PM Family I just have a question related to paying for service. I saw somewhere that you can use the auto pay CC on file to renew the plan by calling 611? Is this true? Also if my plan runs out and my payment fails so I have no plan can I still ...
I'm wondering if anyone can help me.I use a credit card for autopay.I recently got a replacement credit card as mine had expired. The number remains the same, the expiry date has changed.Do I have to change the expiry date in my account or will the n...
hi - i had trouble paying w credit card (which should work fine - has done many times before) so I removed it in order to re-add - but I cannot even re-add it without an error.also cannot use at time of checkout:Unable to Process TransactionSorry, w...
@CS_Agent We are having nothing but trouble getting my son's phone line to work. Re: Ticket ID:13***8-103 Service not working A2013-B Hi there Chris, Thank you for contacting us. Happy to help:) I just checked your PM account and I observed that yo...
I used imei.info to check if my phone is unlocked, and there was nothing specifically saying it was unlocked, but at the carrier section it said it was "open". But when I try to apply for Public, my sim card number is invalid. So I guess it is locked...
Just received this new offer by text, I have until April 29th to accept it (by replying "*****" to the text?) if I want it... Anybody else got it? $35/month for unlimited talk+text, and 2.5+0.5 autopay = 3gb data. Seems like a legit text, as it knows...
Is Autopay working? I checked my profile and this is the message I have: Your service is currently suspended due to insufficient funds.Available Funds: $5.00Automatic Payment Amount: This is your plan cost minus Rewards. Any available funds will be...
Hello, I need to pay a bill at least 50 CA and set up pay bill application in my bank account. My plan in 25 CA per month. May I pay for 2 months in one payment?Thank you
Hi, I live in Mississauga/GTA and i am trying to call a 289 area code but it is giving me a message that this is considered a long distance number before connecting to the call. Why is this considered long distance? https://www.allareacodes.com/289Ar...
I changed my plan and autopay its all paid up now when does my phone come back online
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