Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a text yesterday that someone used my referral code and that I will be getting the $1 monthly credit. But I have no idea who used it (I have posted it on Facebook various times). So how will I know if they did an in-store or online activation?
This morning during the maintenance my add on data disappeared and when I go to look up my data usage it's all gone. Looking at my usage during this cycle on my phones I shouldn't have used up my add in data. Anyone know how to see my day by day data...
I just wanted to know, does Public Mobile sell my phone number to third parties? I recently got a call from a telemarketer and I was wondering how they got my number.
So how do u redeem your monthly loyalty bonus
Does Public Mobile offer long distance plans that I can call back to Canada while I am away outside Canada?
With the $25 plan, do I get both, an extra 500 MB plus a $2 monthly discount with autopay?Thank you
Hi,Lost my phone and don’t have self serve account.What can I do.?Can you help me? Thanks Randy
I added $40 from my credit card on to my account to buy mobile data. I used $30 of it on buying mobile data but for some reason, the mobile data is not working. There's now $10 on my account but no mobile data.
Hey all, I got the 40$ plan and set up auto pay, so that i actually owe 38$ each month.With both first and second months auto pay award, I was owing 36$ this month, but still my bank account was charged with 40 ish $.How can that be?Are taxes that hi...
I am not getting my text messages from a certain friend, all others seem to be fine, even others on the same network. Help!
having a hard time activating my account. keep gettiing server error when activate button is pushed.
Switched to PM last Friday Sept 27. It’s now the evening of October 2 and no service yet. I have contacted moderators twice. First gentleman moderator contacted me Sunday but did not reply back after I sent him info he required after he did a network...
Hello, my account is currently suspended. I just bought a voucher and the voucher # isn’t working when I enter it? Can someone please tell me what to Do? As you know, once vouchers are bought there is no refund.. so what do I do?
Hi ive topped up my account, it shows active. I got the $40 plan, it shows I have a balance of $40.. says active, yet i can not use phone or text and says my next plan renewal is next month. That $40 was supposed to pay for this month service?
Update: This promotion has ended early (October and is no longer available. This might appeal to anybody who has a Mastercard and a nearby Shell gas station, and more so if you collect Air Miles. Right now, Shell has a promo with Mastercard, where y...
Stay Safe!
Whenever I have my data turned on, and I try to call someone it will ring once but then the call disconnects. None of this happens with the data off.
I want to change my plan on the same day I initiate a new plan and not at the renewal date. How do I do that?
How do I submit a ticket or talk to someone?
Hey, I had upgraded my plan to the $60 plan with 2GB of data. Did anyone else find the speed of data in the USA very slow? Sometimes it was fine but other times I couldn't even order an uber because I couldn't get a data connection. I ended up having...
Tech support? Data isn't working
Hi there my account says it's suspended due to payment but when I sign into my account I have $0 owing and $18 funds avaiable. I am set up for automatic payments as well. Please help
As of the end of the my service stopped so I purchased pm minutes $50 and tried to dial *611 to no avail, I am unable to put minutes on my phone, when I called Koodo to transfer me to pm they could not when I ask the question online it can not be ans...
I just joined PM last night. I was assigned a number and after wards I immidiately ported my cell phone number in self serve area. porting was successful and every thing seems to be OK except that in the about section of my android phone the number ...
Right now, PM renewals are every 30 days. Because only five months of the year have 30 days, the renewal day keeps changing over the course of the year. For example, a plan started on July 1 would renew on July 31, on August 30, September 29, etc. I...
I signed up for the $25 dollar monthly plan but now that I'm home and checked it's on the 10 dollar planIt was just yesterday but I dont want to be stuck all monthI can only see options to change next month
Yesterday I switched to the Lucky Mobile from PM, attracted by its unlimited data offer. But as soon as I put in the LM SIM card into the phone, I found I am in for a big nasty undocumented and definitely unwanted behavior from its network. I really ...
I was referred by a friend and I activated my phone on Sept. 30. It is supposed to receive $20 referral credit but I only received $10. In addition, my friend has not received any referral credit notice.
Help please. You charged me 2 complete payments on my credit card last month but say I owe you for this month. I have the statement and proof. Your system sucks. Please fix my problem I am pissed. I cannot afford this double payment scam.
Hi, I am new to PM. I want to port my number from koodo to PM.
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