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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is public mobile part of chatr?

I'm new to public mobile and I was previously with chatr but when I went to renew my phone plan I was told by the associate that this was chatr's new name .. something along those lines.. I was not given an option to change.to public mobile. I'm also...

Resolved! What do I do when Public Mobile double charges me?

I use my credit card and opened ONE phone number. But for some reason, my credit card balance keeps showing double charge (starting from February 2020 continues every month). It is clear that the amount I'm AutoPaying is over what my plan offers. I h...

Resolved! Reward missing

I’ve used a referral code when I activate my sim,how come not rewards showing in account yet? My account is active from June 23

Resolved! Mistakenly chose an add on instead of a plan

Hi I mistakenly bought an add on of 30 dollars and I originally thought I was changing plans from a 40$ plan to a 30 dollar plan. I now have no phone or text. I just made this accidental change about 20 min ago. Please help.

Resolved! Apple Watch

does public mobile support apple watch features for the iPhone X

Making calls

I can not make calls... I can text and recieve calls but not place them

Resolved! Panasonic Link2Cell or any other Link2Cell

Has any one tried a product like this with their Public Mobile cell phone?. A home phone handset(s) that allows to/from calls while connected to your cell phone by blue tooth.

NO SIM card error

My account is activated. I insert the SIM card, but the iPhone continues to indicate "No SIM card", as if I had inserted nothing. I tried the SIM card on other phones: same error. I tried other SIM cards in my phone, they work. The problem is clearly...

Resolved! Regarding my incoming

Hi ThereI got my number about a month, still nobody can call me. What should I do?

Cancelling service without SIM card

Resolved! Cancelling service without SIM card

Hi - my 94 year old father switched his service from Cityphone to Public in January. He got a bit frustrated with some things he didn't understand with Public's service, and called Cityphone to get switched back to them. I don't think he asked them t...

Resolved! Changing credit card for autopay

I can’t figure out where to change my credit card info in auto pay.

paying for more then 1 month

Resolved! paying for more then 1 month

Hello is it available to pay for more then one month rither then one month then go back to store get another voucher thanks

25 a month plan

Resolved! 25 a month plan

Hello when I pay 25 a month plus tax does that inc in coming /out going calls free LD or local thanks and any data or just text and talk? thanks if I get a long dis number or local will i be charged extra for air time ? what areas does this cover ju...

Resolved! Voicemail

When I dial my phone number from another phone to check my voicemail how do I not get it to go to message and go to voicemail instead?

3G verses 4G

Resolved! 3G verses 4G

Hi All:)I had a friend sign up yesterday, bought the SIM at Koodo mobile, and you guessed it, the guy attempted to get my friend to stay with Koodo..Can't blame them. Anyways, his main argument was that PM only runs 3G and not 4G and he claims that ...

Payment

Resolved! Payment

I recharged my sim a week before and still my account is suspended. What should I do to reactivate it?

Resolved! New phone motorola G7 Power

Can someone please tell me if the phone I ordered on amazon yesterday a motorola G7 Power cell phone unlocked. Will it be compatible with the Public Mobile network if I transfer the sim card from my current defective LG phone to the new motorola G7...

Get new deal as existing customer?

Lounged unless offer proven

Resolved! Get new deal as existing customer?

Hello the new promo is amazing, from my understanding I can get 4GB of data on 25$ plan forever until they decide to remove or change it? I only have the 15$ plan but I would love to upgrade for this deal is there a way to do this?

Resolved! Yet to receive my sim card

Hi,I purchased sim card on June 16,today is 26th,I'm yet to receive it. I was told it will take 3-7 business day.How do I confirm when I will receive the sim card.Thanks

Resolved! Wife lost iPhone - SIM Question

My wife lost her iPhone X in the ocean today (no joke) ... I have an older iPhone here, and an old SIM card I used for pre-paid for a short while (for an extra for babysitters) When I log into her account, and try changing SIM to the spare one I have...

unable to make calls

When I tried to make a call a voice says that I do not have 'talk" in my plan but that is incorrect. How do I fix that?

paying my monthly plan, but changed bank card

Hi, i have autopay for my monthly plan but I disposed my old bank card, which was the original pre-registration. I now have a new bank card, but they won't let me pay. I called 611 and it only allows the original pre-registration (old bank card, whic...

Resolved! Best Phone App?

As a noob, I'm still trying to get the most out of my phone. I'm using the standard android 9 phone app on my Moto G phone. I've seen different looking screens on tv drama shows that look cool. Is theer one or more better phone apps that I could/s...

Not receiving random texts

not related to rewards

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