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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53262 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61443 Views
  • 186 replies
  • 31 Bravos

Resolved! Going to States

Hi apologies for not searching but am 74 and am really nervous I will do this wrong. I will be going to Florida after vaccination, but for the first time cannot fly direct to my destination so am arranging for a paid driver to pick me up.  I will hav...

RMF by • Good Citizen / Bon Citoyen
  • 1031 Views
  • 3 replies
  • 0 Bravos

Resolved! 1gb add-on problem

Hello,I had 860 MB left on my data add on. I paid the 15$ for 1GB. I know have 1160mb listed. So I just paid $15 for 300mb?  That's not right!  

Markadam by • Great Neighbour / Super Voisin
  • 1028 Views
  • 3 replies
  • 0 Bravos

can't call family on exact same $15 plans?!

I have 3 phones on the same $15 plan but my wife can't call me, the message says she needs a long distance add-on to call me!? We can call each other but her phone can't. What's the glitch? Help!

NCMVas by • Great Neighbour / Super Voisin
  • 1988 Views
  • 11 replies
  • 0 Bravos

Resolved! iphone s

i cannot receive calls and dont know why

siouxxx by • Good Citizen / Bon Citoyen
  • 3491 Views
  • 23 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2 phone

I am thinking of buying a ZTE Cymbal phone. I am not sure if it will work on the Public system. Here is some technical info I grabbed from their site: LTE Bands: B2/4/5/7/12/13/66 | GSM Bands: 850/1900 | UMTS Bands: B2/5. If anyone cane tell me wheth...

vindicator by • Good Citizen / Bon Citoyen
  • 3182 Views
  • 3 replies
  • 1 Bravos

Resolved! Sharing is Caring

When was the link removed from Sharing is caring!Tell your friends to use this code xxxxxx when they activate with Public Mobile?Now you cannot share this statement and have the receiver link directly to Public Mobile to activate a new phone. In the ...

edk by • Good Citizen / Bon Citoyen
  • 2310 Views
  • 12 replies
  • 2 Bravos

Resolved! Addon

what addon should i get to call Turkey?

Benjaminsfc by • Good Citizen / Bon Citoyen
  • 2202 Views
  • 16 replies
  • 0 Bravos

Winnipeg, Branon Region Service March 16

Hello,I'm curious if anyone in Winnipeg got affected today with an outage. Last month I received a text from Public Mobile stating that on March 16, 2021 you may have noticed a difference in your calling coverage and to maintain best coverage to call...

jai2 by • Good Citizen / Bon Citoyen
  • 4281 Views
  • 24 replies
  • 3 Bravos

Transfer of MTS phone number

Hi,I am about to activate my new SIM. I would like to still keep using my previous number from BellMTS but I’m skeptical that I may not be able to do that reading a post here that a provider doesn’t allow it. Does anyone have experience using their p...

eruthc by • Great Neighbour / Super Voisin
  • 2327 Views
  • 10 replies
  • 0 Bravos

Can't call

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

Pavlik07 by • Good Citizen / Bon Citoyen
  • 2517 Views
  • 15 replies
  • 0 Bravos

no signal

i'm having some network issue, there is no signal on my phone. i tried to reset the network setting, but it didn't worked. i even tried to take off the sim and reinsert it, got the same result. did couple of rebooting, still not working. i am using a...

PK4 by • Good Citizen / Bon Citoyen
  • 3652 Views
  • 20 replies
  • 0 Bravos

Resolved! Certified Pre-owned phone

I ordered a certified preowned phone. I received the phone but not the SIM card that was supposed to be included with it 

Resolved! Upgrading to 4G LTE

I was looking to improve my 3G signal because I call international with SIP (voip) and find that 3G is not that strong. When you go to plans, it says:Looking for a new plan? Pick a ready-made plan below. You can compare it your current plan below. Be...

FryBoss by • Great Neighbour / Super Voisin
  • 2517 Views
  • 6 replies
  • 0 Bravos

You don't have call minutes....

Hello me again, My phone gave me this message twice today when calling out, sorry your plan does not have calling out capability. Please see public mobile.ca to upgrade your plan.  anyone else having this issue? And if so how do you fix it?  Thakns a...

Naepalm by • Mayor / Maire
  • 1409 Views
  • 6 replies
  • 0 Bravos

Service cutting out?

Hey everyone,  Novice Naepalm here...LOL My wife's phone data has been cutting out as of late. it will work for a bit then stop and she has to turn her phone off and on. She is running Public on an iPhone XR and has been with Public for almost a year...

Naepalm by • Mayor / Maire
  • 1270 Views
  • 5 replies
  • 0 Bravos

Resolved! billing cycle

How do I know what is my billing cycle ?

Vazir by • Good Citizen / Bon Citoyen
  • 1373 Views
  • 5 replies
  • 0 Bravos

Resolved! Order of New SIM

I ordered for a Sim Card and i used my credit card but received an email yesterday  "Order 244749 was canceled because we suspect it is fraudulent and your payment has been refunded."Kindly advise how i can resolve this. thank you

Stainless by • Great Neighbour / Super Voisin
  • 1239 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer public mobile number

hello, am just traying to transfer my public mobile number to freedom. but still i can not get a text. can you help me with that??

adyamhabte by • Great Neighbour / Super Voisin
  • 2412 Views
  • 10 replies
  • 0 Bravos
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