Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am not receiving 2FA SMS texts from my French bank account. I could receive a Forgotten password SMS from the bank (sent from area code 249), but not the 2FA texts. After contacting the bank, they told me to discuss with my Phone Operator. ...
I tried to go online and change the plan on my account. The site kept freezing and kicking me out. Once it finally worked I had 4 charges taken from my bank account.
Hi, I have a 4.5GB monthly plan where $38 gets deducted on the 22nd day of each month. Today, 1 week before my next autopay deduction, I got a notification that I have used up my data. So I made a one-time payment thinking that it would reset my auto...
How do I go about activating a new SIM card on an old account?
Madam, SirI have not been able to receive nor to make calls, in the past few hours.Is there a network issue maybe please?I am at work, and I need my phone as it essential going my tasks all day.Thank you for your reply.Marie
I am REALLY frustrated here!!! Finally successfully logged into the community so maybe someone can help!! I purchased UNLIMITED calling and UNLIMITED texting within Canada. I have only been a member for a few days here and I'm being told that I can't...
Hi folks I'm planning to travel and would like to suspend my plan for 90 days. On an earlier post, I saw I could do this by "deferring payment" -- but as I am on AutoPay, how do I do that? Pause Your Plan (publicmobile.ca)
I was told by the retailer to see if my service provider will support cellular on my i watch . Looking to buy an i watch GPs+cellular.
Hi, I am needing help to remove United states 1000 talk it has increased my bill from 30 dollars to 70 dollars. I have logged in and have no idea how to remove the specific add on. I need help to do so. Thank you.
Made a payment on my debit visa and it went through but my plan hasn’t updated yet…
Hi, I loaded $15 to my account for a US talk/text roaming plan and confirmed the purchase, yet the plan never showed up on my account and the plan was never activated. Yet, the transaction history showed that the $15 was charged. Since I need the r...
if i buy this add-on is the 300 minutes from Canada only or can these calls be from Mexico to Canada too ?
I lost my phone and just recently switch my sim card. But now it won't process my payment. And I have forgotten my pin. To do it over the phone. Any ideas?
I know there is an option to purchase a 10 day roaming package if traveling to the US. My understanding is that this is for talk and text. What about data? If I only plan to use my phone for data (like maps and apps), is this covered by the roaming p...
I purchase 1 gig of data, than it purchase 1 more gig of data, but only 1 gig showed up on my add on purchased. My payment history shows $15.00 payment twice
Hello,I am trying to recover a forgotten password to an account of mine. I followed the steps...I put my email in:I answered the security question correctly: And then... An error! This prevents me from recovering my password and logging in.I'm not su...
My credit card has updated now, how can I update my auto pay credit card information?thank you.
I can not call *611 I'm out of minutes I have a voucher to top up account but I don't know which email and password I used for this account please help me
Hi, I get the "Congrats! Rewards have been applied" texts usually at about 01:00 in the morning. Most disturbing, I do not want to put my phone on do not disturb for other reasons. Can I disable these notifications?
Hey, I had just gotten a new phone plan, the 100 minutes call with the incoming calls, but every time I or someone else tries to call, the it says 5ut one and the call cannot be made. please help.
Can’t figure out what my account# is and it’s not letting me transfer from public mobile to another account.
Hello,I have two Public Mobile Accounts. When I try to upgrade either of them; I receive errors.- I attempt to upgrade my account; the screen I get when clicking on "change my account" button is blank. I don't see my existing plan details OR plans I ...
I am using Find a Friend to ‘see’ my daughter while at middle school, new school for her. Would tracking her be a part of ‘data’ used for her?? Hope I’m making sense
How can I change my plane immediately? I just paid for my plane and figured out that I need to change it and the option for change immediately is not there it's only from next renewal date.
Can I keep my phone number when move to another province? Will it be any changes on payment?
