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Need reactivate

jnlee917
Great Neighbour / Super Voisin

I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.

2 REPLIES 2

dabr
Mayor / Maire

@jnlee917 wrote:

I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.


@jnlee917   To add to what @popping  advised, also remember to take off the lost/stolen feature (resume service and restart phone) if you enabled it when you lost your phone once you have access to your account again.

popping
Retired Oracle / Oracle Retraité

@jnlee917 

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "Forget password and security question"

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