08-16-2020 03:57 PM - edited 01-05-2022 12:33 PM
I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.
Solved! Go to Solution.
08-16-2020 04:04 PM - edited 08-16-2020 04:05 PM
@jnlee917 wrote:I found my phone and need to reactivate. But I forgot my password and security answer. PLEASE HELP ME. Thank you.
@jnlee917 To add to what @popping advised, also remember to take off the lost/stolen feature (resume service and restart phone) if you enabled it when you lost your phone once you have access to your account again.
08-16-2020 03:59 PM - edited 08-16-2020 04:12 PM
Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "Forget password and security question"