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Network locked SIM card ?

CE1967me
Good Citizen / Bon Citoyen

My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN.  It isn't the PIN I created when activating my account.  When I look at the SIM card status in settings, it recognizes the network as Telus.  What is going on and how do I get my phone to work?

2 REPLIES 2

CE1967me
Good Citizen / Bon Citoyen

Indeed, my phone was locked!  All good now, thank you!


@CE1967me wrote:

My Samsung A5 says I inserted a network locked SIM card and I need to enter a SIM unlocking PIN.  It isn't the PIN I created when activating my account.  When I look at the SIM card status in settings, it recognizes the network as Telus.  What is going on and how do I get my phone to work?


This isn't your sim that is locked. SIM Network Unlock PIN means that your phone is locked to another carrier. Contact that carrier, or if it is a Canadian mdoel, contact Samsung Canada for the unlock code.

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