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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund

Hello, I need refund on my account as I have balance of $30. Please reverse the amount

Phone number expiring

I am currently in the US using a US sim card for two months. So my Canadian number is not being used. I received a message saying my xxxxxxxxxxxx number is expiring in 5 days unless I use that number. I don'[t have US calling and texting on my Can...

international long distance call

I have received the international long distance add on. Just tried making a call to the UK and was told the number has been blocked for security reasons. I'm calling a golf course! Any insight? Thanks

Resolved! What is the easy way to check the data usage?

I setup a plan for my daughter, I want her to monitor her data usage. What is the easy way without logging in to her account. Thanks

my plan expired and sameday I accidentally locked myself out of my public mobile account

Hey, I am or was a member. Nov 30th my plan expired and sameday I forgot my passwords to public mobile account and the community help. I've only used the community page once before which is why I forgot that password. Anyway, my phone plan expired, a...

Resolved! No service Wasaga Beach, ON

Hi, is there a network outage? Live in Wasaga Beach, ON and powered both phones up this morning to find that they are not connecting to PM network in my area.

Resolved! Usage in Europe

Does anyone know how I can use my IPhone XR using Public Mobile in Europe?

addons

I purchased the 10 day roaming addon for 15 dollars a couple of days ago. When my number is called however all they get is voicemail. My phone doesn't ring. I have tried turning on and off, cell data and roaming are on and it says AT&T on the scree...

Resolved! how to send a international text to China, dial a phone No. in China?

I got a bonus of 500 mins int'l long-distance call, how to dial a local phone No. in Shanghai, China? how to send a text to Shanghai, China? since intl texts incoming and outcoming are all free. what is the dial/text format? do I have to input 01186 ...

Plans

is the $35 plan a good plan for the money ? thanks

500 Ld Bonus

Resolved! 500 Ld Bonus

I had tried several times to call USA using my 500 Ld minutes holydays bonus from PM but i always hear that i dont have any ld minutes.2G and 500 ld minutes where added to my account and i could see them but sad i cant used them.Any help?Thank you.

Now what?

What after getting your number ?

Does Public Mobile Sell Samsung Phone

Resolved! Does Public Mobile Sell Samsung Phone

Hello,Can I buy Samsung S21 from Public Mobile and be paying alongside my monthly subscription?

Resolved! 100% data reached - no internet

Hi, I have used up 100% of all the data yesterday, I got a text message telling me that, so now I don't have access to data/internet on my phone... but I topped off and paid my account a few days ago to make sure i don't lose the service if the data ...

Resolved! Promo code

I saw this on one of the websites and want to switch from chatr to this, please let me know if this is correct. Also:1. Will this work for the $35 plan thas has 2.5 gb?2. If I want to keep the same number as chatr, can I do that by myself? Or do I ha...

Resolved! incoming vs outgoing usage calculation

I have the base plan which includes 100 'outgoing' talk minutes. I am careful about my usage and don't use the phone for extended 'outgoing' calls. This month (and in other past months) I have been in disagreement with the Public calculation of my mi...

Resolved! changing credit card

My credit card # was stolen online & now I have to add a new credit card..please help me on how to change from my old to my new card

Resolved! Add On Long distance

Which countries can we call with the holiday long distance minutes? I tried calling the Caribbean but it does not work.

Resolved! How to switch payment

For the expired day coming, How I can switch my visas card to another Visa card?after I switched, is it going to affect my all rewards? Thanks

Referral code not applied new activation

Resolved! Referral code not applied new activation

HelloWhen activating I put in a referral code from my brother. The initial activation didn't work and activation was done by an agent.It now appears it wasn't applied. I imagine I need an agent to rectify?

WhatsApp from abroad

how can I access my WhatsApp from abroad my phone reinitialized itself so I can't access my whatsap and I dont longer have the sim - is it possible to access whatsap back

PORTing Land Line number

I would like to find definitive answer for porting land line number.I would appreciate to hear experience (in forum or private message) from somebody who ported Real Land Line number to PM.What puzzles me is will companies sending short verification ...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails