Community

Resolved! Changing plan

How on earth do you pay online and change my plan to new 4g 25gig offer the new web interface is useless can't do either?

Resolved! Port out without SMS confirmation

Hello, I need to port out my number but I do not have access to SMS (out of country). How can I proceed?

Resolved! Remove credit card

I removed auto pay but I cannot remove my credit card info and cancel my plan as I think someone has my phone 

Resolved! Phone not working

Even though public mobile is showing as the mobile network, my phone isn’t working. I’ve tried restarting the phone and that doesn’t work. What else can i do?

Resolved! Reactivating an account before it gets canceled

My account is about to be canceled on Aug 1st and I don't want to lose my number. I want to go ahead and add a new plan and funds onto my account but if I add a new plan to my account right now will my monthly renewal date change or will it stay the ...

Resolved! Trying to transfer my old number and services on new sim card

Resolved! I can't cancel - Service for 3 months and never able to use it yet - sim card isn't compatible

I lost the info to login and cancel the account, and no matter what I do - I get sent in circles to a question I can't answer, then can't continue.  Account setup is [email protected].

Resolved! locked out, email account no-longer valid

Hello, I was trying to reset my password, however, the email associated with this account is no longer valid.  I am trying to connect with a human CSR, but I am having no luck.  I need to log in to add more fundsI need to change the associated email....

Resolved! sent in circles

Tried to log in and sent to authentication and back to sign in page numerous times ,,, sometimes I ge a page expired response  other times just get another authentication page just checked have been authentication coded 7 times,Tried SImon and got ir...

Resolved! Login (checking to make sure it’s you)

I’m trying to login but my email I used is not valid anymore to confirm it’s me with a code, how do I change this 

Resolved! Password reset not working

Hello, Can someone help me with this issue,  your password portal is not working for password reset.  I get this message below? Unable to reset password at this time, try again later.  Can someone help? 

Resolved! Data

I’m getting texts telling me my data usage is at 100%. My account shows 10% usage. 

Resolved! Password reset error

Hello I am trying to reset my password but it says error resetting password try again later.  Someone please help

Resolved! Transferring Phone Number

I lost my SIM card and I am trying to transfer my phone number to Koodo. How can I do that?

Resolved! Warning message while in the USA without an add on

I've tried turning Roaming Off to stop these error messages but to no avail. I do not want to purchase a USA Add on for roaming (using an Esim for data).   On the IPHONE, Public Mobile is still the primary SIM with the Esim as secondary for data only...

Resolved! Can only sign in to PM account on my cell

Hello there! So yesterday I sent messages because I wasn't able to sign in to my PM account. I reset my password but it still didn't work. But today I go a text from PM with a link to sign in on my cell which I did and it worked, yay! But the weird t...

Resolved! charges

Hi I have been charged for something I never signed up for. Here are some examples July 1st 56.70 June 2nd 56.70 June 1st 15.75 May 25th 15.75 May 3rd 57.75 Arp 24th 15.75. Some months have more. I need to know who signed me up for this and I want th...

Resolved! BC Public Alert Not recieved

I did not get any of the public alerts issued on Monday.  I did get the notification on my other number registered to Telus but not on the phone registered to Public. Iphone 13.  This is a major concern as my wife who is a nurse uses the Public Mobil...

Resolved! International Long Distance Minutes bonus

Hey! I received a bonus of 500 mins one-time Int'l LD bonusWhat countries can I call? is Syria included? Thank you 

Resolved! Referrals bonus

I never received my complete referral bonus 

Resolved! I quested to transfer my public mobile number to other carrier. I cannot receive the message.

I quested to transfer my public mobile number to other carrier. I cannot receive the message.

Resolved! Phone Number Changed By Itself??

Hello, This morning when I woke up my phone is displaying a different number than what is mine. I cannot make outgoing calls but I can text and it’s coming from a different number. can anyone help me please?

Resolved! "Error logging in" on ticket submission page

I can log into the Community (obviously ), but I cannot log in on the ticket submission page. I've tried both my Community login and my Public Mobile account login. I receive the error "Error logging in". Help!