Community

Resolved! im having trouble putting minutes

I cant put minutes on my phone 

Resolved! sim card

Hi i did nt get my sim card delivered yet. order no  213686

Resolved! I want port my number

I would like to port my number as soon as possible I’ve created two tickets and send two emails can someone please get back to me please I need my phone working I have no service because Port has not gone through and it’s been more than 12 hours it’s...

Resolved! Stolen phone

I am wondering if anyone can help me figure how to have my stolen iPhone blocked using the IMEI? Usually I would contact my provider (Public Mobile...obviously LoL) but as far as I know there is no way to actually contact customer service to request ...

Resolved! my card was charged two times

For the past week or two my phone number was not working for some reason. And I got a text that stated that my auto payment was not working. Because of this, I did a one time payment. However, now on my credit card it shows that two different payment...

Resolved! Normal payment process via pre-registered credit card not working.

I have tried to pay via the normal process a number of times today, and each time I am asked for a four digit PIN.  Have confirmed that the instructions on this site that it should be 1 to make a payment, 2 for a pre-registered card, and then 1 to ma...

Resolved! Unable to process transaction

I am trying to top up my account with my credit card and it won't process the card. I have attempted using incognito and have verified multiple times that info is valid. Credit card company says that money is available and everything should be okay t...

Resolved! Have not received SIM card ordered on August 14th

Wow it took me forever to even just get a login to this community site. I have not received my sim card, order over a month a go.  How do I get a refund?

Resolved! Is there an app for this servic

Resolved! Refer codes "O"

Just to make sure - are the refer codes all letters or a combination of letters and numbers?

Resolved! Call and message services barred

Hi Moderator,  The outgoing call and message services have been barred since yesterday. I received a message last week from 611 indicating that "you have 10 minutes left in your plan', but the call history shows less than 10 minutes in total of outgo...

Resolved! How long does it take for a mod to respond to a ticket

I submitted a ticket on Wednesday and still haven't recieved a response. It's a little urgent as my cellphone has not had service for the past 3 days

Resolved! No service, public mobile not available, unregistered sims

My wife and I have been with public for years now. My phone suddendly drop. No service, public mobile not available, unregistered sims. This happen Thursday sept 10th.  Have been on auto pay for years. My wife's phone still works, but mine does not. ...

Resolved! Re: no service

I have an iPhone 5s. Switched to Public Mobile 2 months ago. Now have no service living in middle the middle of Kelowna. Can someone help.

Resolved! Friend referral more than once

If my acct is inactive can I activate a new account using the same friend's referral code as I did the first time?

Resolved! Will I get referral reward after recovering my suspended account?

I will have to put a hold on my account, probably for a year. When I re-activate my number, do I still get the referral reward that I currently get (I referred a friend and am getting $1 off per month now)?  Thanks!

Resolved! Returning back to Public Mobile

I hope to return back to Public Mobile but for some reason, when I try to login in it does not work and when I try to register for a new account, it does not work either. When I try forgot password, it give me "ForgotPassword/LoginUnsuccessfulUser_Lo...

Resolved! Payment Amount Glitch?

Hi all, PM newbie here. I added some money to my account earlier today ($30), but it seems to have done something to the payment that I owe for the next cycle. Should it not still be $28, as I am still registered for autopay? BeforeAvailable Funds: $...