[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Suggestion: offer something to match Speakout's deal
Not a question; I don't know where else to make this suggestion to Public Mobile leaders. I'm currently porting from PM to Speakout, because for the next couple of years, I expect rare use of the phone.If PM had a similar deal as Speakout - $25 top u...
Resolved! US roaming minutes
I bought the US roaming plan but I can’t make or receive any calls to/from Canada.
Resolved! How to renew early?
Hi everyone,I used all my data with about 3-4 days to go to plan renewal. Luckily, I have 2 GB Holiday bonus just in case for these situations. How do I renew my plan within the new self serve? I don't see a renew now button. Thanks!
Data Dissapeared
When my plan reset I didn't use my data until 5 days later when I went to send 2 images. I instantly received a message saying I used 75% of my data. After the text message confirming my plan payment, I haven't received a notification saying I used 5...
SIM Cards
Well Public Mobile Sim Cards wel come to Stores like WALMART President's Choice Stores Dollarama The Dollar Store Giant Tiger All the Convenience stores in Canada now that he have 4G it well nice to put them and easier to pick then not going to the A...
Voice mail notification always on
When I call the voicemail number it says "you have no messages". The notification is on 24/7 and my phone (samsung s22) notifies me whenever I got cell signal back (e.g. exiting a subway station). It is annoying. Any solution on disabling the notific...
Resolved! Locked out of my account too many login attempts??
I tried to change my password via email. No luck....how long do I have to wait to get into my account going to the USA need an addon I tried to change my password five times via email and text. No joy on any of them. Weird. How does one make a ticke...
$90 90days plan change to $135?
I was on the 90 days $90 plan, but my next bill $135 for 90days. Why did my bill go up? I didn't change my plan.
Service
How many data can I use right now
No longer able to email pictures
I used to be able to email pictures no prob, but in the last few days it no longer works. I did setup a screen lock because google kept pestering me. Not sure if that has any relation to my issue now. In my data usage I have the data save turned off....
Out of data
Recieved text saying I was out of data by my account shows I have over 4g left
Resolved! Cannot use the phone number
Hi!I can't sign in my account. I've already register my new phone number but I can't use it. Could you help me please?
Resolved! Old service provider is not in your list
Hi. I'm trying to port from Xplore mobile, but it's not in your list of selectable Old Service Providers. What should I do here?
Call forwarding with removed sim
I will be getting a new sim card while in Europe, and remove the current one, can I call forward voice and text ?
Payment issue
I removed pre authorised payments and I was still debited for the following month. How do I fix this? I don’t want to use the service for the next few months.
Resolved! Travel
I am travelling to Europe for 180 days. I will be getting a new SIM card while I'm away. Can I port my number and suspend my account or do I need to cancel my PM account and re-open it when I get back?
Resolved! Theft of my credit card
How do I contact someone from public mobile my friend has stolen my credit card numbers and has used my card now for the past 2 months to get her phone working. I need to talk to someone
Send/receive text but no phone calls
Hey just got to Labrador, I’m able to send and receive text messages however I’m not able to make or receive any phone calls. Phone worked fine till I got to Labrador, put my sim in another phone, still doesn’t work.
Resolved! Change Email
How can i change the email address on my account?
Resolved! -Security issue -how to stop a MMS download -- potentially fraudulent message received
HI there,I received a text message from a local number -but of an unknown person, I asked who it was, then received an MMS from them. Curious if it was a contact card, but still apprehensively, I tried to find more info about the mms by hold-clicking...
4G service after almost a month - who has switched & how do you find it?
So it's been almost a month since PM (re)introduced 4G service options. Who has switched, & how do you find unthrottled 4G compares to throttled-to-3G-level service? My renewal is coming up in 3 days, & I'm considering trying 4G service for at least ...
Resolved! Unlock Iphone
Hi, can someone please unlock my iPhone.it’s iPhone 7 and the IMEI is xxxxxxxxxx ty kindly
Other my 2nd phone #, I missed a payment.
I can NOT find a way to make a payment for this 2nd number. I am not allowed in to that account. Since no one works here, this should be set up as a very user-friendly web page. This also needs improvement.Do you have any suggestions how to solve thi...
How do I change my email in my profile
100% Data used message, but data remains in my account balance
Hi! I’ve just received the 100% data used text message. However, if I check my account balances it shows I have over half of my data still available. FYI, this is my first month after switching to a plan with more data. Appreciate any help! Thank...
how i can move my phone nu with rogers sim card to public mobile
Hi, Now i have service with rogers with SIM card of rogers, I want to move my phone to Public mobile, and i want to keep my current sim card, how i can do it ,
Resolved! When buying an add on is there an option
I hear that the purchase of an add on is no longer 2 steps and you can buy the add on and use your auto-pay set up to fund it. Questions:Is there an option to fund the purchase from your balance?Using your auto-pay set up to fund, does the auto-pay ...
Text Messages when calling 611 or 1-855-478-2542
I am sure some other members have noticed this.Now, when calling 611 from our Public Mobile devices, or 1-855-478-2542 from another line, a text message is sent to that phone number:Okay, fine, a little annoying and was hoping there was a feature to ...
Resolved! Credit balance on my account
Hello,I do have some credit balance on my account. Will I lose this money if I switch to Koodo?Thank you
