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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Roaming

how do I block US roaming charges on a Samsung J3. Only a river separates my town from the US.

Do Phone Plans Ever Change?

NOTE: This is a question for people who have been with Public Mobile for a while!I have only been with Public Mobile since November of 2020. So I do not have much experiences with them yet, BUT most of them have been good so far. Other then the Winni...

MMS attachments from Public Mobile?

Resolved! MMS attachments from Public Mobile?

I've been using my work phone for the last week, and discovered today that my personal phone somehow glitched/crashed on the charger a while back. Restarted and it works fine. But apparently Public Mobile sent me a 5169 MMS three times on Monday. Twi...

Recharge done

Hi there have recharged my sim but unable to connect due to network issues

Phone number transfer

I have just transferred from Telus to Public Mobile and requested a porting of my Telus phone number to Public Mobile. When will this happen?

Spotty Reception

Had some problems with my previous phone but they were manageable. They're much worse on my new phone, though. (Pocophone X3) Texts will take 1-3 hours to go through, calls get dropped all the time or can't connect. Data speeds are quite slow. Wonder...

Service

Resolved! Service

I'm locked out of my account and forgot my answer to my question

Found an IPhone public mobile sim

Resolved! Found an IPhone public mobile sim

How can I DM someone to email the customer I have their iPhone?

Resolved! cancelled service October 29th, 2020 and have still been charged to this date.

ported my phone number to Shaw and cancelled service October 29th, 2020 and have still been charged each month to date.

Resolved! 2019 Payment History

Doing my 2019 taxes and realized didnt print my receipts from 2019. I am not able to got back that far from my account page. Is there any way to get my payment history from 2019

can i add another plan to account

No internet

Puk Pin

Resolved! Puk Pin

How or where can I get a puk pin.?

Proactively check voice coverage in Winnipeg and Brandon before March 16th

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645 Telus will be migrating customers in Winnipeg and Brandon away from the Bell/Rogers Radio Acces...

Resolved! Add on Boxing Day extra 5g

I’m not seeing the extra 5g from the Boxing Day promotion on my account. When will it be applied? I joined before Jan 15

Got all my PM promo

Switching companies

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to...

Resolved! Incorrect Email used to when registering for Self serve

Hello,I was hoping this helpful community can help my husband who has registered with an erroneous email address(i.e. does not belong to him) when registering for Self serve. He would like to contact a moderator to help him port his old number to pub...

Resolved! I should be eligible for Chinese New Year deal, but it won't let me use the promo code

Hi, My plan is $25 every month, but whenever I try to enter the Lunar New Year promo code, it says I'm not eligible. Please help! Thank you,Selina

No network

Can’t make phone call no network on my phone

Data gets used up

This is the third month in a row where my data gets used up during the night right after it resets. I’m on auto pay and in the morning after my data resets I get this message... Public Mobile here. You have used 75% of the data included in your servi...

No internet connection

I paid up my dues but i am not connected to the internet. I can make calls. What could be the problem?

Resolved! Changing Plan Mid-cycle

Is it possible to change the plan during the monthly billing cycle, or do I have to wait until the billing cycle ends for the new plan to come into effect? The cycle just started for me and am looking to change it if I can.

Resolved! OMADM ERROR 6601

I recently switched my phone to a different phone. It tries to activate OMADM (error 6601) and keeps failing. The phone is a Samsung A20. Is there something that is required on your end?