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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Auto-payment failed - Part 3

The auto payment did not go thru yesterday(April 12th). As a result the account has been suspended. We checked with our bank and they did not stop any payments on the Credit card. We tried the few suggestions from the Community, so we tried to do a m...

Resolved! Sim card

Hi... l have used this sim card before for a few years. Cancelled it about 6 months ago and now I'm trying to register the same sim card with the same phone but it says not valid?

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Resolved! Recover the password for My Account

I forgot my password. I tried to recover my password, but when I used my email address as my username, it gave me the following message:"Your login failed. Please try again"What should do now?

Resolved! Online Order

I recently ordered 2 used phones as well as 2 SIM cards through the Public Mobile online 'store'.My order was returned to sender because they couldn't figure out my address apparently.Where/who do I contact to get my phones?! Or get a refund for my o...

Resolved! Double port?

Not sure how to describe this.I have 2 lines with Public. Line 1 earns more rewards than Line 2.Line 1, I want to port this number to telus but I want to then port line 2 to the account line 1 was on.is this even possible? I want to ensure I don’t lo...

Reactivating locked account

I have a new Simcard and $120 in vouchers. Please tell me how to proceed.

Resolved! Email lockout

My email was locked out by Gmail, how do I change my email? I need an alternative way to access my account.thanks

Resolved! payment voucher not accepted

I just purchased a payment voucher to top up my account and it won't accept the voucher number. Tried both online and through *611. What can I do? It's non refundable.

Resolved! Log in issue

Hi there, I’m trying to sign in to my account but I’ve forgot my password and I don’t have access to my registered email to change it. Could you plz help me.

Why can't I add fund when account suspended?

This has to be a joke. My account got suspended because my auto-pay didn't go through do to a new credit card with a new expiry date was sent to me. I had forgotten to update the info, but now it seems that probably wasn't even possible without a ser...

Resolved! SIMon chatbot?

Anyone know where it went? I know it can be accessed through Get Help section... but no longer on posting pages?

hmmmm do I see a deal here....or should I stay at PM :)

Resolved! Can't receive calls

Just changed my number over to Public Mobile. I can call out but can't receive calls. I can get text messages though

Resolved! Plan not renewed - bill payed - phone still has no service

As happens occasionally, there is a billing miss. I renewed the plan long before the expiry date. The account indicates that all is good and up to date. 2 days later, still no service. I have restarted the phone and validated all settings. It's a...

Resolved! Out of Mobile Data, need some urgently

Hi there, I have been a Public Mobile user for a few months now, I use your 35 CAD package. I have been very happy with the service I have been receiving so far. It's just that I was under the impression that mobile data is unlimited. I was sometimes...

Resolved! Add on not in my account

I used my rewards to purchase a US Roaming Text 10 day AddOn and it is not in my account. I purchased it on April 10 it is now April 12. The reward points have been taken (immediately) but no AddOn. Why?

Resolved! Am travelling to US for 30days, looking for help..

Hi Folks,i am on urgent trip to US for 30days. Need help on switching to a adequate plan or get perfect add-on mix during my stay for staying connected. Am on basic plan now. -Is switching to 50 Cad plan with 10 GB data plus unlimited call / text to...

Puk code

Support please can you give me my puk code

Resolved! SIM Card Shipping Time

I placed an order online for a SIM card Monday April 3rd. The following day I received an email with the following:__________________________________________________________________________________Order 289574 Your order is confirmedWe’ve accepted yo...

checking voicemail from US

I recently purchased the $15 add on US talk so I could check voicemail and it is telling me I don't have enough minutes to check my voicemail, despite having unlimited minutes on my Canada plan and having the US package. Please help ASAP!

Resolved! ZTE Cymbal 2 - return for replacement?

Bought the ZTE Cymbal 2 on 18/3, having the following concerns:1. When I close the flip phone, feel the phone a bit wobbly. i.e. when closed, the top cover of the phone can be "moved" almost 0.3-0.4cm. Doesn't feel solid/stable. Is this normal?2....

Resolved! No network

My network totally disappeared from my phone since sunday. Today is tueday and the problem still remains. How do I solve this?

Djjd

Need puk code

Resolved! my account

I've been locked out of my account. The email and password changes daily!!!! Fix it

Resolved! Existing customer cant login as email wont verify

I have 3 family members on Public Mobile and everyone is pretty happy with the service. However, my credit card expiry card date changed and PM locked the 3 phones. I was able to access 2 of the 3 accounts and enter a new Visa, but was unable to acce...

Data

I cannot get data

Resolved! how to keep original phone number & features without pay when out of country for 8 months

My daughter will leave Canada at the beginning of May and come back at the end of August. I am just wondering how to keep her current phone plan features and existing rewards when she comes back but without pay monthly fee for these 8 months?

Resolved! Transfer my number to CTExcel

I want to transfer my PM number to CTExcel, and the transfer process has been initiated by the new provider. However, I have not received the transfer out confirmation message from public mobile, and I have waited for more than 6 hours. Can someone h...

Resolved! Text messages not working

Any known issues of text messages not sending and/or receiving? Been a ongoing issue since last night. Account payment is good. Tried rebooting the phone multiple times. Am able to make phone calls no problem. Just no text messages. Phone is a OnePlu...

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