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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service Cut Off

I got a new credit card but forgot to update the information in my account.I pay Public Mobile with autopayments. My service has now been cut offand I am trying to fix things but am running into problems. I can't seem to log into my account. I select...

Resolved! Email Notifcations

I’ve been wondering if theres a possibility that I can get emails for when a new device logs in to my self serve account? Or am I supposed to be already getting these emails? Cause I am not really sure if this is a feature or not.

no service/ data

Data

Why no service

Why I can’t make a phone call today?

No service

Public Mobile App

HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?Please interact with this post to promote the idea of building an App. Making user experience more personal and easy.

Network issue

I am getting No Service with public mobile

Iphone No Service out of the blue

no network, cannot call

No service

I have no cellphone service! Is there an outage right now?

Anybody else not getting public mobile service on their phone right now?

Resolved! Just purchased an upgrade Plan..how do I know its operational? Any refunds for paying for 2 plans at

I just purchased an upgrade plan and also paid for my current plan. I see the 2 charges on my bank account for my original(current) plan and my new updated plan. Will I get a refund? I only need the new updated plan which was purchased yesterday Fe...

International calling to Papua New Guinea

Resolved! International calling to Papua New Guinea

I bought the international add on and am unable to call Papua New Guinea. There is no guidance as to how I can call there, I don't make international calls so it was a waste of money if I cannot call. someone please help!

Big problems. Not sure what all of them are.

Got new iphone upgraded from SE to and SE 2nd generation.Was with Koodo now with Public Mobile.Got new SIM card old iphone shows "no service" new iphone shows Public Mobile ( two bars)Husband's phone (same phone SE 2nd gen) shows 3 bars for PM.Here...

International calling to Papua New Guinea

change user id

how do i change user id

Help!

Hello everyone, My father signed for a sim under public mobile and gave me the sim to use. However, the sim only has 1gb and that is no longer enough for my usage. I have decided to help carry some of the costs so I got my own sim with Virgin Mobile ...

Resolved! Email

Can I have two(2) accounts on 1 email?

IOT/infrastructure plans?

Hello, I am looking at different options for remote data collection for infrastructure because our current provider is unsatisfactory. We need 50-100 3g/LTE sim cards that will only use ~10MB/month on average per card. Do you guys offer anything like...

What is the initial password for voice mail?

not related to rewards

Resolved! What is the initial password for voice mail?

What is the initial password for voice mail?

Why

Resolved! Why

They said the second month will be paid for by public mobility plus they will give an extra5GBs of data.... they paid my second month but I havt not gotten my extra 5GB of data I hit my 8.5GB limit and now my data wont work.... why am I not getting m...

Re: Not receiving all text messages.

I have been with these for most 3 years and am not receiving my calls or messages all the time. It can be for 4 hours after the other person sends a message. My husbands does the same thing

Resolved! Re-activate account

I have been out of Canada for some time so I had suspended my account so as to not unnecessarily pay every month. I had set a reminder to re-activate my account by the deadline but I missed it by a day and it seems my account has been de-activated, a...