Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have to switch to different plan ahead of time because data is going to run out.I don't want to lose remaining data and I don't want to constantly monitor my consumption to switch in the last moment with the risk to run dry.If I switch to different...
So I would be able to sign in my account before with a email now it doesn’t let me sign in? How do I make an account with the phone number I got from the retailer and also make a SIM pin? What is the default sim pin to enter
Hi, I am wondering if I buy the 10-day US Roaming Data plan now, does the 10 days start the moment I buy it? Or can I choose to buy it now and start it later? I am planning to travel to the US in two weeks, so should I wait til just before I go to bu...
Hi, I have been with public mobile for three years, and today out of nowhere it says I have No Service. I didn’t change phones or phone numbers or anything. I tried turning my phone off and on again, and resetting network settings, and taking out and...
Hello I paid twice so I waited for the next month to pay the public mobile website changed its interface And now the funds are not in there anymoreRobbed much?
I’m a snowbird heading to the USA. All I need is calling in the USA. I have the cheapest 3G calling/text/ data plan currently with PM. If I add USA minutes in Add-ons, do I still need to upgrade to a 4G plan for calling to work properly? I want to k...
Hi, I am being informed that I am using up all my data early, which never happened before. Most data usage is being registered btw 12midnight- 1am when I am normally asleep. What is going on? And what can I do to fix this?
I couldn’t sign in via safari (prob because of security/cookie settings). Was able to sign in via brave browser to community (obviously) and through publicmobile.ca. When I try to click rewards it brings me to https://telusidentity.telus.com to log i...
Good dayI've found no solution to switchmy current number of Fido to Public Mobilethings on Public Mobile website, kindly assist with live link to do it? Thanks a lot
In my setup | cellullar | add a plan | how do I enter the following questions:- what is activation code and where can I find it?- Is PM's SM-DP + Address = "sp.mb.com"- What is my confirmation code?Currently I get use the cell phone only Thanks for y...
My phone won’t let me call or receive calls or text out or receive texts… something on your end… sim card? or something else… account is still active… i tried it in another iphone and still won’t work. thank you…
My email address got deleted and I have to put in a new one to my account. I had to create a new account to be able to access the community to try and get help
Hello! Community1. Can I continue to use my Public Mobile phone to receive/send SMS text messages when I am overseas?2. Can I receive calls on my mobile?3. Do I need to purchase an out-of-country plan in order to use my mobile when away from Canad...
Sorry, I requested my credit card provider, not CIBC, to arrange for refund of the duplicate charge. Tried pwd reset again unsuccessfully.It’s a vicious circle: I can’t sign on to my account to see what’s wrong, also *611 asks us to go to self serve ...
Hello All, A month ago I signed on to the $35 3G Plan. This was set up that you received 2.5Gb of data and an additional 0.5Gb if you went on auto-pay. There was also 2Gb Bonus data a month added as long as the account was active. Needless to say, a...
I was charged twice for an add-on a few weeks ago and requested CIBC Costco to ask Public Mobile for a refund of the duplicate charge. Btw, my account is topped up automatically every month.why would Telus deactivate my account for no reason?Getting ...
I have the $25 plan but will be travelling in Canada this month and know that I will need more data just this month. I am 1 week into the billing cycle. If I change to the $35 plan today, will I just be paying the difference (i.e. $10) or will I nee...
