Having trouble of my account

[HAKU_OAO]

I wanna make my payment but cannot login with my email. It used to work for several months but this time it doesn't. I tried to reset my password but the code can't even sent to my email, it only works with my phone number.

[JL9]

you can use 611 to do that as well, but you need to fund your account. One workaround is getting a voucher and adding that via 611 and then reactivating. If you are up against it when it comes to renewal date, that will at least buy you another month to sort out your login

[Timer]

@HAKU_OAO 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

then  Reset Password

To Login Page

and go to payment,,, manage payment method and update card information and save payment.

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

or contact support team by CS_Agent  to reset.