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PUK LOCK

Brickman236
Good Citizen / Bon Citoyen

My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for confirmation I get no email. Please help

18 REPLIES 18

dust2dust
Mayor / Maire

What is the exact message the phone is saying? Is it a Samsung phone? There are different PUK's.

MrSpock
Model Citizen / Citoyen Modèle

@Brickman236 Hi what type of Puk code?did you just activate an account or bring phone from anther provider?If so you may need to contact your previous provider to ask them to unlock your phone 

ZuckMark
Great Citizen / Super Citoyen

100% digital company, you can try on get help with the chatbot:

 

https://www.publicmobile.ca/en/on/get-help

softech
Mayor / Maire

@Brickman236   what was the exact error message?  There are in fact 3 main kinds of PUK code, depends on the error , there are different ways to get the PUK code

 

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

 

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

If the message is "SIM network unlock PIN"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

 

 

Brickman236
Good Citizen / Bon Citoyen

It says sim card is PUK-locked. -Emergency calls only

RossN
Mayor / Maire

@Brickman236 

hi if you sim locked your phone 

contact customer service.mentiom sim card puk

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

 

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

@Brickman236 

If your phone is unlocked then you will need a CS_Agent to get a SIM PUK.

They can be contact by creating a ticket on SIMon Chatbot or private message them.
Their working hours are from 6:00am to 10:00pm EST.

 

They will reply back by private messaging on top of this Community so keep your eyes on the envelope icon above.

Brickman236
Good Citizen / Bon Citoyen

Will they reply with the puk code? I have sent them all my info.


@Brickman236 wrote:

Will they reply with the puk code? I have sent them all my info.


@Brickman236   They usually reply in 2 hours or so.  

 

But giving it is late at night, they might reply tomorrow instead.  

If you don't hear anything tomorrow noon time, message them again