My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for confirmation I get no email. Please help
@Brickman236 what was the exact error message? There are in fact 3 main kinds of PUK code, depends on the error , there are different ways to get the PUK code
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",
open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If the message is "SIM network unlock PIN"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)
hi if you sim locked your phone
contact customer service.mentiom sim card puk
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
check your community envelope for a reply
If your phone is unlocked then you will need a CS_Agent to get a SIM PUK.
They can be contact by creating a ticket on SIMon Chatbot or private message them.
Their working hours are from 6:00am to 10:00pm EST.
They will reply back by private messaging on top of this Community so keep your eyes on the envelope icon above.