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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Ticket

How on earth do you raise a ticket here, its been 11 business days still no SIM card. I get directed to the bot and then click on submit a ticket it then asks me to login and comes back every time with a login error. This is despite the fact that I a...

Credit card payment

I want to change credit card details

Resolved! Phone Number for Top up ?

Is there a phone number to which one can top-up their plan instead of using *611 ?

Resolved! so after updating to the new reward system. we lost our loyalty rewards, right?

I am kind of regretting now to change it to the new system. No worth it.

Resolved! Activation > Credit Card not working

Hi, i've been trying many times to activate 1 new sim card with my credit card. It keeps saying at the end of the activation that My Credit card infos are not good. I then, tried with another credit card, still the sameI also tried with another sim c...

Resolved! over charge

I changed my plan to $45 this month and I have a $4 monthly reward. But I was charged $47. Anybody knows why?

Resolved! Need a referral code

Please kindly send me a referral code.Thanks

It won't seem to let me port my number over? What's the deal?

publicmobile.ca no longer works in the Philippines and possibly elsewhere abroad without a VPN!

I live in Vancouver during spring and summer and in the Philippines during fall and winter there.I suspend my account for 3 months, reactivate for a month and then suspend again for 2 months.So my account is suspended until I return April 2. I just f...

Resolved! How do I get the better plan when I am kinda on it now

Ok first I am getting a little pissed off with Public screwing me over.I have been with them for over five years. I pay with auto pay and I have one referral.On the old rewards plan I would getting a reduction in my bill of $8.00 a month.The rewards...

Resolved! how long does it take to switch over from koodo to public mobile via new sim?

Resolved! Better Plan

There is an offer for 15 gig of data for $40 instead of only the 7 I presently get. How do I get this better plan?

Suspened account

I made payment. And plan not rewing still saying suspended

Lost phone

Lost phone and do not remember what email I set it up with. I have a new phone but with a different provider. Trying to cancel public mobile as I am paying for it but not using it. Not sure how to log on to do this without knowing my log in details

I can't receive text messages

Since I switched to public mobile I have not been able to receive messages or calls. I can send messages and calls but I cannot receive. I need to receive text for bank confirmations. Please help.

Resolved! Switching to Public Mobile

My father is interested in switching to Public Mobile. We received the simcard already. The issue is he wants to cancel his home phone, but before that he wants his phone number as his cell number. Are you able to port his home phone number to his c...

Resolved! Overcharge

I have set my autopay with Public mobile with one bank account and I have been charged on that for my opted plan. However, I noticed few days ago that on my other bank account (which is not even registered with Public mobile) a monthly charge of $17....

New plan not taking effect - same cost as what's supposed to be my old plan

The new plan hasn't taken effect for 3 months. I tried the incognito and refreshing but it still shows my old plan. And I'm still being charged my "old" plan. The new plan is shown to start on the next cycle but the date keeps changing when that day ...

data charge

why do I get charged .08 MG of data at 4 AM on several days in a row -- I'm asleep at 4AM

Resolved! Have confirmation of a new account but put in wrong email address

Resolved! sim not received yet

need sim card.order no.323974

Resolved! Change

Hello . what will change on my account if i switch from 3G to 4G.?

Resolved! Data usage unexpected

I am showing data usage for periods where phone is powered down and in a wifi zone. Why?

Resolved! New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next

Resolved! Apple Watch

Hi,I see this question answered many times, but I do not know how do I access the answers.I presently have my public mobile Sim in my iPhone. I am considering an Apple Watch. Can I get data from public mobile to support my Apple Watch being away from...

Resolved! Refer a Friend Reward

In December of 2022 I refered my husband to public mobile. I have searched my account but to date I have not been given credit for referring him. How long does this take? Also on my husband's account he does not show any rewards. He should get a 10.0...

Resolved! Data plan change

Does anyone know how long it takes for it to take into affect one or two days maybe?thank you

Resolved! Re: Missing thread: Reactivate an account

Do you need to register and select a unique username that is different from your current account

Resolved! Many trackers monitoring this PM forum. Unsafe??

I do clear my cache/history very frequently but trackers keep on tracking --- My Safari security settings keep on reporting many trackers every time I log on to this forum.Just a few minutes ago I checked several of web sites I visit.--PM Community, ...

Resolved! Suspended Account

My Payment was due today and I updated my payment info but it suspended me. I need Public to take my payment

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