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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit Card Info

Hi I am trying to retrieve my credit card information from my last payment as it is a new card, my card was stolen so I need to cancel it! I need the number and CVS digits

Can’t change payment method

Got a new credit card and trying to process my new payment for the month but it just continues to say we cannot process at this time, even though all my credit card info Is correct and up to date.

Sign on

I don't have the app nor do I want it. I prefer to sign on online.Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get...

Resolved! Can't make a call to the USA

I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days

Purchased a new subscription- Need help on changing from physical SIM card to e-sim card

My name is Prem, I have subscribed to a plan using my email ID, xxxxxxxxxxxxxxxxxxwhile purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2...

I can't make a call and send a message

Not able to send or receive calls

I am in Yuma Arizona. Data is working but talk, send calls not working

Resolved! Can't log in to my account

When I try to log into my account I get a window saying lets continue my activation. I have been activated for several years already.

updating an expired credit card

Did anyone have problems updating an expired credit card? I've tried many times and it doesn't accept my new card. Did you end up solving your problem?Thanks

Existing PM customer looking to switch from SIM to eSIM - can I keep my existing phone number?

When I purchase an eSIM on the PM app, do I need to do anything special to make sure I keep my existing phone number?

being overcharged

so I noticed this month my monthly payment has went out 3 times this month. Ive tried to reach out and talk to anyone but it keeps sending me errors does anyone know how to get this resolved. if it keeps happening I might need to delete my plan.

Calls failing on Iphone SE (3rd Gen)

So for the last year I've been having issues with incoming/outgoing calls that have really screwed some life things up! Got it fixed twice before last year but the means was not overly evident (toggled airplane mode, hard reset, updated iOS, etc). Is...

Resolved! Phoning Canada from the US with an Add-On

I am in the US and have a 15 day talk and text add-on and text is working well to Canada. I phoned Canada and could hear the other person perfectly but they couldn't hear me. I used +1 in front of their phone number.Do I not need the +1 with my roami...

No data

I am able to make calls, but I have no data service... Data was working fine until yesterday. I have done all the basic fixes, still not working. Any suggestions?

Ticket

Anyone else having issues trying to submit a ticket? I bought a payment voucher and it keeps saying invalid voucher number and I'm putting it in correctly

Resolved! Data add-ons and bonuses

I have an unused 2GB one-time data bonus. I was going to purchase an extra 3GB data add-on for an upcoming trip (5GB total). The disclaimer for the add-on says "The change will take effect immediately ... and your current promotions will no longer b...

New phone doesn't connect to Public Mobile

I need help trying to get my new phone to work with Public Mobile. I put the sim card in and followed directions and it won't connect to Public Mobile. My son checked it and he said it's not locked to another network. So far this phone is totally use...

Add on not working

Purchased us talk and text this morning, no service in the US. I have full bars for AT&T, but when I make a call it tells me I don’t have any add ons. The app also shows no ads OBS even though it shows in my latest billing. @CS_Agent

Is there any way to block unrecognized callers?

I'm having a problem with a telephone marketing company constantly calling. They use a VOIP system so they're calling from numbers all across Canada trying to get me to sign up to some AI trading platform. I've asked them to stop calling and remove m...

Credit card update

Tried to update my form of payment and it wasn't accepted, any idea what else to do?

Resolved! Voice Problems in the US

Hello,I've recently returned from the US. I bought a talk add on but I could not make or receive voice calls. My phone should work with VoLTE. Is VoLTE activated for my account?Paul

Remove credit card

How can I remove my credit card from my account

Do any issues actually get solved??

I have been paying for no service since september. Reaching out online and actually making contact with someone is close to impossible. And when I actually did, all that happened was the agent talked in circles... pretty similar to the whole Public M...

Resolved! Does changing plans (to 4G or 5G) require changing Rewards program?

I have 2 friends on 3G plans who have different requirements but the same question. If they switch to a 4G or 5G plan, can they stay on existing (old, better) rewards program?In case it matters, one is on $40/5GB (?) and paying probably $33 (>5 years...

Did we all get new logins?

I haven't been here a while, tried to login and it said I had to use an email not a user ID. Which is fine, I used my PM login but now it says I've ranked up to "New in Town" with 0 posts and 1 bravo given (giving that bravo is what triggered forcing...

How to reach Support regarding my recent setup

When I joined Public mobile, my credit card was hit twice. Need to have the duplicate charge reversed. I’ve been unsuccessful sending a message.

Manual Approval for Transfer

I need to give approval for a transfer of phone number to other carrier.

Porting from Shaw/Rogers

I began the porting process, Public informed me Rogers had put in a port request that was blocking Public's request. I had Rogers cancel their port request, and then tried to contact Public/Koodo agent. Was messaged a callback was incoming, but no ca...

Eversafe login

I am new to public mobile and I believe I already registered my eversafe id but when I try to log in, I get a code sent to my email. I enter that code and the same window pops up saying it sent a code to my phone but I never get a text. I can’t go an...

Locked out

Due to being locked out for a significant amount of time and still can't log in I tried to get help.... only problem is that my account and community account are now merged so since I couldn't log in to pay for my phone.... I had to make this account...

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