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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong payment

I’m trying to change the plan, but it’s not proceed to checkout and make 3 payments automatically, I don’t need this, how I can made my money back?

Haveing prob with my account

Pc took my money from my bank yesterday it’s showing on my account. It was took auto top up. And also I have. A text massge saying it was took. Now I have no service. Say I need to make a payment.

Resolved! 250mb data missing from plan

My plan should have 250mb data per month; however, the 250mb data isn’t displayed as a feature of “my plan & add-on”. I’m not sure since when it has been missing but it was there when I opened my account. This is my backup phone so I don’t use it oft...

Resolved! Login issues

i am having log in problems. What can I do if my account has been disabled?

Resolved! Using add on in U.S.A

I've reached the United States and before that I had add on data of call/text and internet usage but I cant use any of that right now and it js showing it as active.

Resolved! Payment - credit card failure

Hi Guys;I have an account and also a registered credit card with adequate $$$ in the bank.When I attempt to make a payment using the card the error message says: ""Unable to process this transaction. Sorry, we are unable to verify your credit card i...

Resolved! Unused one time data bonus

Hi there,Under my add on list i see a one time 2gb data bonus that i never used. Can I still use it? When will it come into effect? is it after I use up my current (1gb) data in my plan? which I almost used up for this cycle. I do not want any overag...

Resolved! Had gotten time still no talking no minutes

What do I do boughten time put it on my phone got my plan and still nothing I can't call text surf web... While out getting time grab some food for my babies tummies thinking I put the receipt in my purse.. Well just my luck I can't find any where p...

Resolved! Payment on phone

my plan is out tomorrow and with the Rogers power outage there is no way for me to make a payment or get a voucher not is working. Why can I do

Resolved! I thought I added US roaming as an add on but it isn't showing on my add on list?

I thought I added US roaming as an add on but it isn't showing on my add on list? How can I verify if I have this or not?

Resolved! Activating new phone

When I enter my cell number during activation it states "enter a valid Canadian number". I can't get past that. The number I have entered is my existing Public Mobile number. Any suggestions?

Resolved! Missing Extra Data Plan and weird Monthly Payment

I bought my first mobile plan on a special deal at the Holidays a 4gb data, unlimited text and talk at $25 paid every time at the end of month. and now yesterday at July 7th my mobile plan is missing 2 gb of data and my payment is every in the middle...

Drop in connectivity indoor

I've notice that the past month or so i've had a massive drop in reception on my phone while I'm at the office. I used to have some issues with connection where people said i would cut in and out but i would still receive calls and I would still be ...

Resolved! don't know the security question

I cannot make my payment because I dont remember the password to the selfserve account.In resetting my password, I dont know the security question. Maybe the agent who setting up my selfserve account, did not tell me. what can I do?

Resolved! Unable to connect to network

I have just activated my sim card, however, my phone is saying "network locked SIM card inserted", nor can I manually connect to the network. Help please!

Cannot receive text messages

I realized I stopped receiving text messages after I switched to public mobile (getting app login authentification, even ads). However only when I texted my friends, there was no problems receiving theirs. I just don't know what part was wrong. I che...

Resolved! Port number

How can I Port my PM numbers to another carrier. I have to PM numbers to port. Please advice

Resolved! Number transfer

I transferred my number Tuesday and everything went fine. All of the sudden I get a text saying they can't transfer my number and here's a link and I don't understand what happened or what to do. I've had the same number 10 years and don't want to lo...

Resolved! Getting a plan for another province

Hi I’m living in Toronto, may I get a public mobile plan with St John’s number?

Resolved! Data

Hi, my brother and I have the same phone plan but he has 1 Gb of data and I do not

Need a data top up

I am trying to add more data to my account due to the Rogers outage. My payment isn’t processing. I need the data as soon as possible. Please help!

Resolved! transfer phone number

Hi: I am need to have public mobile resend the 'port' message to Koodo so my phone number can be transferred. How does this happen? Jason

Resolved! Call records

How do I get my call records

Resolved! Wrong charge

Hello,I ported my number out and I am still being charged.

can't make calls or send text mesages

can't make calls or send text mesagesbut can receive calls

my phone number get locked since I listed some call as disturbed call

I am a new user. just activated my card and tried to use it one week ago , it was fine.today some one called me, it was a dirty call so I listed as disturbed call. Then my phone was locked.I tried to call several phone, they were all busy. this is so...

Purchased 1G and stopped working.

I purchased extra data 1G before my plan ends tomorrow morning. It was working for a bit then it stopped .Since this morning I have no data on my phone and I am sure I have not used a full gig in less than 12 hours. I would like to have a refund or ...

Resolved! Need help

How do I contact someone I need help and this is impossible

Resolved! Landline

Is it possible to add a landline to my existing service?

US roaming network is not working

Hello,I am traveling in Tampa, Florida. I used US Roaming Call,Text,Data 20 days. It worked with no problem. Today I extended and bought US Roaming Call only. Website shows that I have the addon. But my network is glitching, I can't make a call and n...

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