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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port my number from one PM account to another?

Now that we are about to get screwed by Public Mobile I am thinking about reducing my base plan costs. I’ll never use 50GB a month (presently at 750kb two weeks into my term) so 5 or 10 GB should be fine.I can create a new $24 account but can I port...

Can't make a payment and my services are suspended.

I get this message:Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.So I put in my new debit/credit car...

cant acivate

each time i log in my account to try to finish my activation it says : UNE ERREUR S’EST PRODUITE PENDANT LE TRAITEMENT DE VOTRE DEMANDE.Il pourrait s’agir d’une erreur du système. Veuillez retourner à la page précédente, puis réessayer. (Code d’erreu...

Canada/USA plan

Are there ever any extra charges, in addition to the monthly subscription cost, when travelling and using the phone on the USA side?

points

I received a email saying they are putting evereveryone on the points so is that a bad or good thing.Ias of now i get $6 amonth off my bill so will i get less with points.If its not broken why try to fix it

Old rewards and analysis of churn or loss of customerd

Resolved! Will I lose existing credits dollars when switching to new public points reward program?

Hi,I have been with Public mobile for more than one decade. I am with 25$/month plan for a while. Because I introduced PM to quite a few friends, I am not paying any fees on the existing plan. I am receiving 28$ combined credits each month. So, I am ...

5G

Do i have 5G , its only showing Lte

Data not on 5G promotion $34 plan

The promotion $34 plan i subscribed is supposed to be 5G but is running on 3G speed, need help

SMS not working since system change

Hi All, I have a 2 yr old OnePlus Nord N20. The MMS stopped working with the recent change. I've made the manual updates as shown:APN: sp.mb.comMMSC: http://aliasredirect.net/proxy/mb/mmscMMS Proxy: mmscproxy.mobility.caMMS Port: 8799MCC: 302MNC: 220...

Ticket ID:380301-703

I changed my subscription payment method a few days ago and the data is not available after that.

Resolved! Time limit to port number to PM?

Thinking of signing up and coming over from Koodo .. going down South for a month or so .. would like to use PM on my old phone while there as a second phone and my current one as a work only phone while away. Then when I get back port the number ov...

Activation failed

I'm trying to switch to PM from Koodo. Using the mobile app, I was at step 6 of 6: Activate. At this point it says Subscription not activated, something didn't go right blah blah. What do I need to do to get this fixed? Thanks in advance!

Sim card

It's been 10+days why haven't i received Sim card ?

Overcharged

Hello, On febraury 6, I paid for a 3 months plan package 102$ (well around 81 after the rewards and all that). Then on february 29 I switched plans and paid 34$. When and how i'm getting the price difference applied ? It's a bit more of 2 months from...

Not receiving verification code via sms

I am not receiving verification code/OTP via sms. I double checked if I'm receiving texts from other individuals but it seems that I'm not receiving OTP via sms from PM or other institution. Any idea on what could be causing that?

How to change the activation date of a new subscription

When I changed to the Canada-us wide plan, I chose to activate it on the next renewal date. But now I need to go to the US in a few days, is it possible to activate the new subscription earlier?

Resolved! $34 Canada/US Plan

Recently purchased $34 Canada /US plan .In checking data usage, in the past 3 days (March 4, 5 and 6th) , data between 40 and 120 mb per day were used between 12am and 1 am . There were two times of data use per hour . Does anyone have an explanat...

Time to activate new SIM card

I've ordered a SIM card and received it in the mail. I will be traveling however for 2 weeks. How much time do I have to activate it? Can I do it once I return from my trip?

Resolved! Data is not working

Hi hello my data is not working since yesterday, I thought I’m over using, but when chenk in my account I have still remaining, pls help me what to do.

Resolved! Subscription switch failed

I switched to the $34 Canada-US plan on the same day my current subscription cycle ended on March 1st.Looking at my account and the payment history it doesn't look like this switch actually took effect. Is there a way to force the change since I'm he...

Cs_agent

Need to change my address , I put in my apt number in my account , and now I can’t process my payment , can someone fix this or call me 902-xxx-xxxx thanks Edit by Dunkman: removed personal information

Resolved! Live Voicemail on iPhone not working since the switch to PM

Hey friends:I'm a new PM subscriber and since making the switch it appears as though my Live Voicemail is no longer working. It has always been hit and miss, maybe 75% of my voicemail were picked up by Apple versus my carrier... but it's so much hand...

Resolved! Esim to physical sim

When I signed up with pm, I registered with a esim. Is it to late to switch to a physical sim?

Resolved! Re: OnePlus 11 5G MMS messages

Just want to throw my name in here. I have a oneplus 11 5G and have been with PM since ~November. It worked for MMS up to about a month ago, but no longer. Also I have never been able to use VoLTE, so call quality is low. On its own the VoLTE thing w...

Resolved! Deferred Plan Change Confirmation

I recently chose to change my existing Canada plan to the new $34 Canada/US plan on the date of my next renewal.At that time, the main page in "My Account" showed the pending change.. Today, when I looked, that notification is no longer there. Is t...

PSA about Referral Rewards on legacy rewards system

This is a PSA regarding those with many referral rewards on the legacy rewards system. You may want to take a screen shot of the phone numbers (last 4 digits) of all the customers you have brought over in case there are issues during the conversion t...

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