Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I see "Your services are on hold due to the expiration", but when I pay, it displays a successful message. Then once back on the overview, I notice that no payment is applied and message "Your services are on hold due to the expiration" is still ther...
I can call out but can't receive incoming calls. From what I read my sim may have to be reset by the provider.
I subscribed today and got the QR code email. However, my eSIM fails to activate and I am currently without service of any kind. My emails to Customer Support remain unanswered. Very frustrating experience.
My son Bill was payed on the 8th September now I got a charge on the 27th of $45
Does Public (Telus) sell refurbished phone ? They used to...
I accidentally paid twice. How do I get $$ back? Also, does “Talk Booster 500” mean adding minutes? Public mobile needs to name things better.
Hi! I want to end my subscription. How do I do that?
Would I still receive 4 dollars per month for friends reward plus reward for paying with credit card? Currently on $39 per month thinking of going the 90 day 39 less 5
I upgraded my plan, which was supposed to start when my original plan ended. The charge for my new plan appeared on my VISA yesterday but my subscription didn't start and my service was suspended. When I logged into my account, it showed the new pla...
I changed new plan for 90 days, but rewards just count 30 days missing 60 days rewards.@Mod
I need port in phone number from freedom
“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca”I call *611 and get...
What are the options for purchasing additional data or services while in the United States?
How does the US roaming add-on work? If you're from Canada, and get the US roaming add on - can you talk and text to Canada from the US at no charge/unlimited? Or it just allows you to talk and text within the US while you are there?
Hi. I bought a SIM card, registered online, paid for the plan. $15.75 was charged from my credit card but no service. When I login into my account it shows that I have to pay now. But I already paid.
My father and myself are both using PM. He travel out of Canada last week and decided to stay there for a year. As such he won't be able to use his PM sim card anymore for a year. I try to cancel his service and only found he cannot receive any test ...
I was charged for 2 plans in August. I need a refund
Hi there, I am on the $13/month subscription plan and my account shows "50 Minutes used - 0 minute left." and am unable to make calls from my phone. I have 500 Canada Wide Long Distance Left and 336 minutes of Intl (CA & US) left. So I would assume I...
Is there something you have to do to set your account up for VoLTE?
Hello,Can you adjust my billing and refund back credit as i was charged for two activate plans ..I changed my plan and was also charged for the previous one.
How do data limits work, and what happens if I exceed them?
Hi I am logged into my account and manage subscription and trying to update cc info but it keeps saying there is an issue though all the info is correct. what can I do to update cc info
https://www.publicmobile.ca/en/bc/plans#ALLLooking at the Plans (and Add-ons) page, clicking to expand what they now call the "Top Add-ons" tab ...The first item on the list is In Canada Data Add-Ons. The line of text immediately below it says "Data ...
I can’t find where my bonus data and minutes are on the public mobile site. Can I get help with this?
I ran out of datai purchased an add-on that i never saw added so 2 weeks ago i opted for an upgrade to my plan to take effect on renewalwell today is renewal and my previous is still in effect and paid for without the upgrade
i ordered a new sim on 22 Sep and my payment got deducted and neither receive any order number or tracking number so that i can track my order nor i get my sim.
Hey, guys, am I the only one having this issue? incoming calls going straight to voicemail without ringing it was the issue back then when I just started with Public Mobile 2 years ago. I tried everything I could;making sure to turn off "do not distu...
Hello, I refered friend and I haven't received $10.How long it will take ? Or why I didn't receive?
I can’t seem to log in and it says my email or password is wrong but I’ve reset the password and I know my email is right but it still doesn’t work.
