Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently chose to change my existing Canada plan to the new $34 Canada/US plan on the date of my next renewal.At that time, the main page in "My Account" showed the pending change.. Today, when I looked, that notification is no longer there. Is t...
This is a PSA regarding those with many referral rewards on the legacy rewards system. You may want to take a screen shot of the phone numbers (last 4 digits) of all the customers you have brought over in case there are issues during the conversion t...
I have my son's account under my credit card and i want to go in and change it. we had subscribed a long time ago with an email address than i can no longer remember. how can i access the account?
I am a recent subscriber of Public Mobile. I successfully created an account for myself, purchased a public mobile sim card, and ported my phone number over from a different carrier. I then went to port my sons phone number to my account, not reali...
I'm not sure if my data is working. I've never had problems sending or receiving photos through text until the other day. When I try to send a photo, the mms just spins and won't send the text. When someone sends me a photo, I can't access the text u...
So, the number I ported on Monday from Telus to PM did something interesting tonight. Just wondering if this is normal or if anyone else has experienced this.Buddy calls me up, it rings twice on my end then hangs up. I text my buddy and asked why he ...
I currently pay $25 for 1 GB data at 3 G speed, current promotion $24 for 4 GB data at 4G speed, new activation. What does the loyalty counted for? Public mobile should upgrade our plan to the new one. Otherwise people will think to quit PM and go ...
I bought $15 US Roaming talk and text for my son's phone. He is in US now, he can receive calls from others, but he can't call anyone. How is this going? Thanks！
I switched phones and using same SIM Chip, tried to set APN settings but i seem to only be able to text one person. the rest of my texts just say to try resending and gives me an error. Can someone please help I need this phone for my business.
My mom has been with PM for a few years and has not been receiving text messages since last week and because she's not tech savvy and older, I'm trying to help remotely.Text messages from some numbers are not received including the security code to l...
I subscribe to public mobile on Friday and as I wanted to check out the service I didn't Port my number in right away. On Monday I started the porting process for my number over from Zoomer Wireless. I got a message that there was an issue and that s...
Hi all, I just recently switched over to PM and i'm having difficulty receiving a code for confirming my identity on my account. I also realized i put my physical SIM IMEI instead of my eSIM IMEI which may or may not be the cause. I'm not sure where ...
A lot of info floating around about the news today. I looked on my "opt in " Points page, and contrary to what I've read in Community today it still says that I would get 1 point for each month I've been with PM (or at least that promo is still up)....
I need to speak with a human. The chat is of no help whatsoever! It not only doesn't help me woth my issue it prompts me to log in to my account over and over. Please i am having a billing issue and need some way to get in contact with a real person!...
My wife and I signed up for PM, transferring numbers from rogers. Everything went smooth since the day we signed up (last Thursday or Friday). Number port went well and worked until yesterday. Since today I couldn't reach my wife. I got on the other ...
I’m having this issue as well for my wife’s account. She has been using her phone on Public mobile for a few months now. When we try to login to her account it forces her to sim activation screen im thinking something did not get setup on Publics sid...
We've been with Public Mobile for so long I can't remember, and we have a $27 discount every 90 days ($9/month). How does this translate to actual discount dollars in the new public points scheme? Thanks!
I've just switched from the old 90 plan to a new $34/month, but it says that there are discounts if you sign up for a 90 day plan, but I cannot find them. My husband just did it a few hours ago, but this doesn't seem to be an option for me, which is ...
Hey guys, I have a quick question. I was wondering that whenever we try to send a message from Android to Android, who has RCS messages activated, they can receive the MMS, which can be a photo or a small clip. But, when I'm trying to send a message ...
Say I lose my phone or if it breaks, loging into my account requires a verification code through TXT. How can I log into my account is I can't get the verification code to buy a new E-SIM. Thanks.
My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no in...
With this forced changed to the new points plan I will be paying more now and I will be switching to Freedom Mobile.I want to know how do I go about cancelling my Public Mobile plan and account?
I am currently on a promotional plan (now out of market) and I don't want to lose this plan. In the future, I will be travelling for 30 to 60 days at a time, so I am wondering if I suspend my payment, will I lose my plan, phone number, and account? I...
I am in Florida and find my phone does not ring to indicate an incoming call when the caller is Canadian phone also in Florida, I can call them with no issues. Any ibeas
