[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Does Suspending Subscription Lose The Plan?
I am currently on a promotional plan (now out of market) and I don't want to lose this plan. In the future, I will be travelling for 30 to 60 days at a time, so I am wondering if I suspend my payment, will I lose my plan, phone number, and account? I...
Phone not ringing on incoming call
I am in Florida and find my phone does not ring to indicate an incoming call when the caller is Canadian phone also in Florida, I can call them with no issues. Any ibeas
Trying to transfer my phone number from Koodo to PublicMobile... Process failed.
Process failed and I can't resume. App talks about creating a ticket, but it doesn't let me.
No 5 g network
I just got my sim card activated today, which is supposed to be 5g capable.... however I got to my network settings and there isn't even an adoption for 5g! Only lte. What gives?
Cancel account
Hello, I just activated an eSIM for another provider but my account is still active. How do I cancel it. It obviously didn’t reroute my number as it should.
How do I re request the transfer to public?
Didn't respond to the 90 minute transfer in time I believe. Spoke to freedom and they said need to request from public.
How do I pay with a US credit card
I can't seem to put in my US zip code
Anyone else with signal & speed issues?
Like DeJa Vu...can't believe I'm having to write this again. I guess I've just reached that frustration point and feel the need to vent & to see how many other PM clients experience the same BS as I have to deal with. For starters the whole log in p...
Resolved! Switching from old public rewards program
On the app it says I will get 1 point for each month that I have been with public mobile, but in the new communication it says the welcome reward is only 5 points. Was this previous benefit removed?
SMS sent to phone not received.
-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to ...
FORCED move to new points from old rewards
Will PM offer a $25/mo 50Gb CAN US plan for legacy users, please? I will lose $50/yr from loyalty, and lose another $24/yr from auto-pay? This is another way of saying you are increasing my plan by $7/month, with no additional value? All my referrals...
My phone displaying 5g+
For the first time since joining PM in the fall my phone (iPhone 14 pro) is showing 5g+ today. Is this new for PM or did the 5g plans always have this? I’m not in a different location than I normally would be. I did a speed test and it was 263 Mbps. ...
Sim Card ordered on Feb 12, 2024 still unfullfilled over 3 weeks later
Ordered my sim card over 3 weeks ago and the order still has not been fulfilled. What can I do besides writing in this forum about my non-refundable order?
Forgot email address for one of my phones
Hello,I forgot the email i used for one of my phone numbers. Now the credit card is expired and my account is suspended. I can not log back in to update payment info. When I tired to recover the email address by enter my phone number, it send me a l...
MMS won't send pictures & can't upgrade to 4G from 3G
Tried moving SIM card into my old phone and MMS wouldn't send pictures either. Nothing wrong with my phones. Telus MMS network refuses to handle my pictures over a month now. Can anybody help me send pictures. And I'm waiting today for Public Mobile ...
Need more detail regarding Promotional Canada US Plan (75G)
I'd like to sign up for the Promotional 75 GB within Canada and the US Data Plan at 5G Speed Plan. I'm hoping that someone has used this service in the US and can answer a few questions. Details seem to be purposely vague. - Who does Public Mobile ...
not receiving 4gb
I have not been getting 4 gb as per my contract.I have only been getting 2gb ###-###-####
My phone does not support esim and i subscribed to esim
When i subscribed i checked my IMEI and it said my phone does support esim but after i subscribed when i want to activate it it told me that my phone does not support esim what should i do ?
Calling
I can’t call out it’s telling me that I’ve used all my calling minutes when I have unlimited minutes how do I do
Resolved! "System error, try again later" when I try and update expired payment
I see a "system error, try again later" MSG when I try and update my payment information.i have tried to update my payment information on the web interface in chrome and Firefox as well as through mobile, chrome, Firefox, as well as through the andro...
Data is not working
My data is not working after having my phone on airplane mode for a month. I have toggled airplane mode on and off, powered off and on, restarted the phone. Data still isn't working. Help.
With the New Point System, how much will be my Old Rewards be points or in Dollar
Please help me figure out how much these rewards will be in points and dollars? in the new system.
How to complete activation
Hi, I signed up two days ago and I have not finished completing my application and now it won’t let me move on. I have changed my password many times and when I keep moving on when I’m logged in it says account not activated, so how can I finish it....
Public Mobile App Not Working
For the past week, my PM App has not been working. When i open the app, it starts at the Log in page where it automatically signs me in. But the "My account" and "my rewards" page displays a blank white page. And wont update no matter how long i leav...
E-Sim deleted on old phone. How do i install e-sim on new phone?
I bought a new iPhone and the e-sim on the old phone was not getting transferred to the new phone so I had to delete it since i was discarding the old phone. Now, how do I install the e-sim on new phone?
Resolved! For an inactivated account
Hi, Is there any staff can help me for my an inactivatived account. It has paid for a subscription. Thanks
referral code?
I just registered my PM account but didn't see option to fill referral code. Am I missed it somewhere? The code says up to $50 irresistible...
Putting a hold on my service
Hi Team. I’m flying out of country and I want to hold my service for 6 months is that doable ?
Resolved! phone didn't ring when get phone call
I can only get the phone call from my contact list. My phone didn't ring at all when people's phone number other than my contact list. I was looking for a job, and I missed couple of phone calls from the industry. How can I fix it?
