Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I am trying to put my pin in to make a payment but each time I put in *611 or 611 the line hangs up! This has never happened before. Please help
I can not make a phone call or receive one for a week. i do not have outstanding on the pay balance, my account is active. I still have 98min unused. It made a lots of inconvenience for my daily routine. can someone help with it. Thanks.
my account is locked
Just noticed that I've been getting charged Nova Scotia tax rates when I should be getting charged British Columbia tax rates (as is my CC billing address). How do I fix this? I've re-added my credit card (2 months ago) and no update. I'd like to ta...
I cannot get a hold of *611 to apply my pre paid card it keeps hanging up on me
Payment & amount please
Hi,Is there any way to get a copy of my recent bill? I checked my account and can only see payment history. I am looking for a bill to submit as an address proof to another government application. I don't have a drivers' license or a utility bill und...
I'm looking for replacement papers for the inside of this SIM Card stand. I won this item on an eBay bid but its missing some of the inserts. Does anyone know where I can get such? I'd like to use this in my retail store where I sell Public Mobile.
I can't access 611 to make a payment with my payment voucher I woke up sunday march 26 to no service or reason can't find anyone to talk to or help me. looking for some answers to fix this. Thanks
I just want to confirm that it is still the case that we can NOT receive texts in Mexico on Public Mobile from Canada. I am spending more time in Mexico and am loathe to spend $15+ a day for the privilege of receiving a text so I have been researchi...
Just bought a new SIM card set up account and cannot add payment voucher to activate phone , please help
Has anyone used the US roaming recently?There were reports last year about the issues with shutting down of T-Mobile 2G networks, which made the roaming pretty much useless.Now that Public Mobile has implemented VoLTE in March- anyone tried to use ro...
Hi. My aunt’s credit card has been compromised, and I’ve been trying to update her payment information. I’ve updated everything , entered the code she received by email, and when I save it, I receive an error message stating “oops, something went w...
There is this help page here: https://publicmobile.ca/en/bc/get-help/articles/volteUnfortunately it only explains that you are automatically in a VoLTE network If you signed up after Feb 2023. It doesn't say how to ensure this if you are an older cus...
I got a text to pay my monthly fee but wasn’t enough on my card that I have registered to cover it. I went to the website logged in and it says account deactivated. I transfer the money to my card and paid using the button on the website where it sho...
My plan says i have unlimited texts and calls but it wont work even with my data on.
I can't dial long distance even though my account says I have 277 minutes left.I get an error message.Tried with 011 then number but it doesn't work.I am trying to call Spain.Please help public mobile, so very frustrating
Can't add topp-up card. Can't even connect to *611
I can’t call 611 to make my payment as always
Can I have 3 phone plans under 1 account or do I need 3 different emails?
Why does my bill say 61$ owing when I was on a plan for a promotional deal that was the 55$ a month plan but only 30 dollars cause of the promotion and it was supposed to last year at 30 dollars but now it wants me to pay 61$...public mobile has been...
Whats the problem an how am I going to get compensated
Cant get throu to make my payment calling *611
I switched my number over to BellMTS last week. Now I can no longer access my Public mobile account, I tried resetting my password via text + email and neither method sends out a reset code. I need to access my account to view my past bills.How can I...
Problem started with new credit card..auto pay failed…went to Telus store bought a month and still call failed…finally changed credit card on my account to auto pay ..but still no outgoing calls Can accept incoming calls can send & receive texts…cann...
Won't let me make payment through email or 611
I dont remember the email I used and it keeps shows me the email of my daughter's public mobile account. I need to get into my account to change the payment method before March 29th. Unable to get into my account.
Hello, I lost my Sim Card and I desire to have another SIM card with the same number, what do I do?
How do I can cancel my Public Mobile cell phone account? According to my payment plan I am currently paid up from March 18th until April 17th. Thank you.
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