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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim Card

HiI have ordered sim card online at 23th January and I haven’t received it yet.There is not anything in canada post tracking, about it too. I need help about that.

Public Mobile

I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...

Changing Phone

I took my SIM card out of my old iphone and put it into my new iphone but it does not work. The phone recognizes the Public Mobile network but I cannot text or call. I have rebooted the phone, reset network settings, toggled airplane mode on and of...

Can't add funds via Simon anymore, can't add less than what is due via self serve still

Can you fix this problem already? Paying via Simon used to be the work around to accounting for rewards you *will get* with your upcoming renewal. now you can only add via my account or 611, which is fine if you'd allow us to do our own basic math, ...

Buy US Roaming

I am in the states how can I buy Roaming for my phone?

change payment info

How can you reactivate your account then update payment info, when your account is frozen. I need i.t to reactivate account

in coming calls on the $15/month plan

When I signed up in September, the $15/month plan included "Unlimited Incoming Calls" as a feature, (which I was lead to believe that I wasn't charged for incoming calls), but I don't see this feature when I look at the plan today. Can someone tell m...

I want to change my plan

Is there anybody out there that can help me...I want to change my plan to the 25 dollar plan. But there are no options to change on your own...or I can't find it. Need help please and thank you .

us roaming

Is the price I see of 15.00 for fifteen days or is it 15.00 pr day?

Bonus SIM card

I never received my bonus SIM card. I would like to find out how i can get a second sent out as i know someone who would like to take advantage of it.

Change of Plan

Some weeks ago, while setting up for a lengthy roaming period in the USA, I was told I needed to upgrade to a plan with 4G data speed and buy a roaming addon. So I elected to do that move to the 4G plan "at renewal" which was yesterday, when the full...

500 minutes international calls

Hi all,I called to Australia and it keeps hanging off after 5 minutes. I tried calling different times and it keeps happening. Have you ever encountered this issue? Thank you!

Can make calls, but cant receive them (goes straight to my voicemail)

Hi folks, My number has been successfully ported, confirmed by the Port Administration Centre (PAC). However I cant receive calls. I get a voicemail notification on my phone (Samsung Galaxy s10+) for missed calls but my phone doesnt ring even when i ...

Re: Renewal reminder text messages

I have always gotten 2 text messages from #611 to remind me that my plan (pay as you go) is about to expire. One text 3 days prior and another text the day before expiry. This month I did not get any reminder text messages. I woke up to a text this m...

Resolved! Traveling to Mexico - Will my phone work.

Hello!I will be travelling to Mexico in the near future. From what I've read it sounds like I will not have any data while there, and will only have 300 mins of phone calls if I sign up for the international minutes. Just wanted to get others input o...

Can not access links to moved posts.

membes already asked this question using the other username

Topped up and still no service

So I just topped up my account and I still can't make calls can anyone assist me

We lost email address

How can I reset email address

points

can someone explain the points system its quite confusing for a newcomer

new customer wondering of 5g connection

Hi all I am new to public and i was wondering when 5G will be implementeddid public published anything about this?

Intermittent texts and internet

Hello,I've been with Public Mobile for a bunch of years now and have never had any issues with service, but within the last month or so I've been having intermittent issues: - Internet/data not working, even though it's showing as a strong signal and...

Resolved! data redeemed with points

Is there a time limit to use the data I redeemed with points?

Email

How do I change my email associated with this account?

Update I got my fone working... Thanks for everyone who helped

Hello, I'm new here but since yesterday I'm unable to receive any txt messages I have tried everything.. any help or advice would be appreciated.

Missing referral

I referred two lines onto my account in the same day but I only received one SMS text message of a referral being done. How do I check that the system registered 2 referrals?

Resolved! Not getting reliable service in rural area

Hi community, I just wanted to share my story right now, because at this point, I’m going to be done with Public Mobile when it comes to data service, as the network just isn’t reliable when living in a rural area (small town) vs living in a major ci...

Locked Out Need to Cancel

I am locked out and have transferred my number. My password is no good anymore. Will not send an email. Will not send a text to my new phone. Been paying for 2 phones going on 2 months now. I cannot afford this please help. I need to cancel.

I purchased a U.S. roaming add-on twice in error

I purchased a U.S. $15 add-on but it didn’t appear to go through so I did it again and it went through twice, how can I reverse the duplicate one, as I am now paying double for it梁

Resolved! Question about PM frequency band and phone compatibility

Hi I just made a blunder and ordered a Xiaomi phone from China which is the Global ROM instead of Global Verison. The phone is Xiaomi Note 12 Pro which has basically none of the bands of public except only 1. Which is B5 or 850mhz. Will my phone work...

Can't make or receive phone calls - new custumer

Hi there - I transferred from Telus to Public Mobile last Friday. Since that time, I've been unable to make or receive phone calls. Incoming calls go straight to voicemail. Outgoing calls just say "calling" and nothing happens. Weirdly, I was able to...

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