Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 x accounts I'd like to cancel before renewal however I cannot login to My Account because I have left Canada and cannot receive the authentication message. I'm in a loop. Please direct me to someone who can cancel 2 x accounts ASAP.Thanks.
Good evening,I can't seem to receive messages through the Emergency Reporting system our fire department uses to send mass text messages. I haven't received a single text through the app. Is there any way I can fix this? I'm missing out on important ...
Today my wife signed me up for Public Mobile, she finally got the SIM card in and the cell phone recognizes Public Mobile as the new provider we had the old number ported over. But, now he can't receive calls and we can't receive the 6 digit code o...
First i want to say PM web site sucks. I have the app and when I hit my aaccount it just gives me a blank white page. I cant do anything. When I try to figure it out it says upgrade to android 11. I cant I have a samsung s8. So then I go to submit a ...
Yesterday I switched my phone from Fido to Public Mobile with no issues. At 12:21 today I switched my wife's phone from Fido to Public Mobile and followed all the prompts, replied YES to Fido's SMS about transferring the number and here we are 5 hour...
Ive paid a 90day subscription and the payment went through.the services weren’t available for me to activate my account.Within 24hrs I purchased another 30day subscription for the same account with the same card and I was able to activate the account...
The credit card on my account has expired. My phone call services cut off last night. I was on a monthly plan via auto payment. I thought I had some time before updating the card. I used to receive texts from Public as to when my payment was due but ...
I have recently signe up with Public Mobile 25/mo service I need support to connect my phone I cant make or receive calls Thank you
Hi, I'm trying to move my phone number to PM, and I guess I must have mistyped my IMEI. I got the text from my old provider confirming the move (to which I replied YES), but then a text from PM saying I had entered in my IMEI incorrectly, and that so...
Do I have to go to Facebook somebody just like totally ignored my message even though a ticket was opened and there was somebody on the other end responding... I can promise you sitting in a Walmart parking lot on the USA side 3 1/2 hours from my hou...
Hello. I don't quite understand when the 15 days start. I plan to purchase this add on US talk text data on 4 p.m. Friday October 6. Will it be good till the 11:59 p.m. Sunday October 21?Thanks
I bought a plan last week with an esim card. During the inscription, the IMEI number of the phone has been check and it was compatible with an esim card. Unfortunately, I was not able to download the esim card, and to sign «My account», public mobi...
Having major problems getting my phone number transfered from old provider
How do I change my subscription for the 50 gig for 55 dollars
OK, So I signed up for Public Mobile about a year ago. At the time, I had a Pixel 5 with a SIM card. I would drop data every once in a while and I tried swapping the SIM card to my wifes phone and it did it there as well. I asked the community for he...
I have an updated Credit Card. When I try to enter the updated Credit Card information (new expiry and CSV Code) I receive the message OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Same issue on App or website. Tried on different computer and...
I just returned from asia where we used data sim cards in both phones(i phone X & i phone XS). When changed back to public mobile cards I cant get data to work. I tried resetting network settings in general settings but nothing seems to work.
Hello there,Could anyone tell me how to get phone bill invoice WITH address?+ I tried to open MyAccount , but it doesn't work. Every time I clicked on the right option and tried to log in, I was simply sent back to the same page. If I choose the lef...
Last question I hope. I was trying to add a new account. Went to find my credit card and got distracted. Now when I come back to sign in it says resume activation. When I put in my email and password it says invalid password. When I do a “fo...
I subscribed to a Public Mobile plan this afternoon, went through the subscription process and selected an eSim. I received the text from my current provider and responded YES to cancelling the service with them. Left my old Sim card in the phone and...
I no longer have access to the email address I registered my account with. I need to change this in order to log in and change my payment information. I cannot seem to change the email without first signing in with the email address on file
I ordered my SIM card on Sep 25 and have not got the delivery. When I ordered it, I was told that I should receive it in 5 to 7 business days, that sounds like cheating!
I have subscribed to the 15-day plan as indicated below. However, after consuming 10GB of data, I am unable to access the internet. Is there a way for me to continue using unlimited data at low speeds?
Message sent to wrong post...
I would like to add this line to my account. I would like to do it in 90 day increments, at 45$ per month. I can’t figure out how to add this to my existing account. I would also like to change my existing monthly to this special. I can’t figure...
Hey everyone,I have to update my credit card info so I can continue with auto-pay. Does anyone know how to do this? I can't seem to find anything in my profile or payment. Thanks
I paid $10 to order a SIM card from the website and it never arrived after a month of me waiting. they then told me to buy a SIM card in a Koodoo store and then they refund me online for the undelivered sim but they haven’t. I even went to set my SIM...
The automatic payment credit card is no longer valid, causing the automatic payment to fail. The account is suspended due to non-payment. There is no way to receive the verification code, the fee cannot be paid, and the automatic payment Visa card ca...
somehow i didnt get connected to an agent for help with my exsiting account..and im not mean or mad but i have been in the telus store for an hour now trying to communicate with public and telus did nothing but suggest a new sim card which cost 11.30...
I have been a public mobile user for two years. When I tried to log in to my account a few days ago, I was asked to activate my sim. There is no other way for me to bypass this. Any help is appreciated.
