Community

Call forwarding stopped working

Hi,Can someone at Public Mobile admin re-set up call forwarding for my phone xxxCalls should get forwarded to +1 yyy. My account is active but I am currently outside the country so help me please. It is urgent.It was working all these months and now ...

My phone doesn't work, i've had call forwarding working since 3 years+

Hello, I've had call forwarding setup from public mobile to another carrier for 4+ years, for some reason it seems to not be working. Can someone help look into the account and see what's going on? 

Phone not working

Hi there we have paid on March 11th and good for a month, shows active when I login to public mobile but phone msg says expired?  

account number

Where do I go to find my account number?

Phone not connecting to mobile data despite active acct with 8.5 gbs data..problem just developed af

Can't call some freedom mobile numbers.

I can not call some numbers on freedom mobile. They can call me but i can't call them. I get "the number I have reached is not in service (6UC2 error)". I had the same problem with Koodo when I was with them and it took talking to an agent for a coup...

Has anyone else still on 3g plan had horrifically slow data speeds?

The last couple weeks, lte is almost non existent. I might pull off 1.5mb download, and 0. something upload. Quite often no upload at all on speedtest to the point it bounces back with an error I've never had stellar signal in the ground floor of a b...

Cannot make or receive calls / cannot open ticket

I am on an unlimited voice plan but I cannot make or receive calls.  3 plans / phones in our family and all are failing.  Text is still working.  I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls.  I hav...

connection

I paid Public Mobile for service on March 25/23. I filled in all the appropriate data and lined up my debit visa for regular payments and they took my payment out right away. the last step was the SIM card. so I place the SIM card in my phone. I then...

Is it possible to receive texts from 2factor to pay for your bill?

unfortunately I can not to pay for my bill

The 6 digit code won’t send to my email

Data reduced

Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden. 

wont accept new credit card info

My old card is going to expire and i cant entre new info

On line SIM card order

We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565.  Can this be tracked to see if they were sent?

What's up with the service?

I live in oshawa Ontario my calls are choppy people are telling me I'm cutting in and out data on 4g is like 3g at times if Telus don't fix the service I'll move on I need service

How can I reset my pin number

How can I reset my pin number 

Mail

It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you

Is Public Mobile network down?

My data is not working and I can't make calls. 

Data add on

My data add on is not working 

Glitch in system???

My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...

US data talk & text

Today I bought $30 US data, talk & text for 15 days when I arrived at the U.S. After one or two minutes T- Mobile showed up on the screen. I checked iPhone 8 Plus settings, the "VoLTE" was showed up. But  there's no "VoLTE" on the iPhone 8 Plus yeste...

No incoming or outgoing calls

I have unlimited minutes. My account is up-to-date plus $8 credit. I can send and receive texts with no trouble. I tried resetting my phone and updating the carrier. Not even my voicemail is working. I’ve never had this happen before. Any tips?

Unable to access account to make a payment

My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...

Change account email address

I am trying to change "my account" email address.  system asks me to log in to create a ticket.   It won't let me.   It keeps saying login error.   Reset password, no change.   Created another account with different email address.....still can not lo...

Voucher not applied

$45 with of vouchers not applied to my account!!!

Roaming USA

I am presently in the US and every 15 days I have to purchase a package for talking text. Every time I go to sign in it lets me purchase the talk and text gives me a receipt but does not add the minutes to my account. This has happened every month si...