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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2276 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

Call forwarding stopped working

Hi,Can someone at Public Mobile admin re-set up call forwarding for my phone xxxCalls should get forwarded to +1 yyy. My account is active but I am currently outside the country so help me please. It is urgent.It was working all these months and now ...

tgifmyway by Great Neighbour / Super Voisin
  • 892 Views
  • 4 replies
  • 0 Bravos

Resolved! My account is truly messed up now

I was out of the country for 41/2 months and forgot to add money to my account before the 90 day deadline. My account got closed and I lost my number. It was suggested to me that I order a new sim, open a new account and plan and then try to get my o...

Fletch12 by Good Citizen / Bon Citoyen
  • 588 Views
  • 2 replies
  • 1 Bravos

Phone not working

Hi there we have paid on March 11th and good for a month, shows active when I login to public mobile but phone msg says expired?  

Sachin10 by Great Neighbour / Super Voisin
  • 491 Views
  • 3 replies
  • 0 Bravos

Can't call some freedom mobile numbers.

I can not call some numbers on freedom mobile. They can call me but i can't call them. I get "the number I have reached is not in service (6UC2 error)". I had the same problem with Koodo when I was with them and it took talking to an agent for a coup...

Csheehan by Great Neighbour / Super Voisin
  • 1056 Views
  • 1 replies
  • 0 Bravos

Resolved! completely unable to reach non-simon help

my son's service does not work.  we are unable to log into his account.  he is on auto-pay so  there shouldn't be a problem with payment.  how to i reach an agent that can help me restore my son's service? thanks.

bruced by Good Citizen / Bon Citoyen
  • 997 Views
  • 8 replies
  • 3 Bravos

Cannot make or receive calls / cannot open ticket

I am on an unlimited voice plan but I cannot make or receive calls.  3 plans / phones in our family and all are failing.  Text is still working.  I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls.  I hav...

Rabuf by Good Citizen / Bon Citoyen
  • 641 Views
  • 4 replies
  • 0 Bravos

connection

I paid Public Mobile for service on March 25/23. I filled in all the appropriate data and lined up my debit visa for regular payments and they took my payment out right away. the last step was the SIM card. so I place the SIM card in my phone. I then...

JLY by Great Neighbour / Super Voisin
  • 911 Views
  • 9 replies
  • 0 Bravos

Resolved! Acitivation Process

it has been over 3 hours and I have not rec'd my SMS message so that i can switch from my old sim card to the new Public oneIs there a problem?

dpinto by Great Neighbour / Super Voisin
  • 539 Views
  • 2 replies
  • 0 Bravos

Data reduced

Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden. 

Cbgirl1 by Great Neighbour / Super Voisin
  • 421 Views
  • 3 replies
  • 0 Bravos

On line SIM card order

We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565.  Can this be tracked to see if they were sent?

RF2 by Great Neighbour / Super Voisin
  • 1284 Views
  • 8 replies
  • 0 Bravos

What's up with the service?

I live in oshawa Ontario my calls are choppy people are telling me I'm cutting in and out data on 4g is like 3g at times if Telus don't fix the service I'll move on I need service

cannonman55 by Good Citizen / Bon Citoyen
  • 772 Views
  • 7 replies
  • 0 Bravos

Mail

It looks like I have a mail but it will not open. Also from what I’m reading there are others with the same problem. Account is up to date and I tried all the suggestions cannot call or receive calls thank you

Children4 by Good Citizen / Bon Citoyen
  • 374 Views
  • 2 replies
  • 0 Bravos

Resolved! Service Not Working

Text and data are not working. My account is active and I have followed troubleshooting steps.

Egillis by Good Citizen / Bon Citoyen
  • 1249 Views
  • 11 replies
  • 2 Bravos

Glitch in system???

My plan expired and I bought a voucher but it didn't renew. I still have the warning on my self serve saying my account has been suspended but it says I owe $0. I keep trying to log in my account and get error code 404 so I am unable to start a ticke...

Terra by Good Citizen / Bon Citoyen
  • 965 Views
  • 8 replies
  • 0 Bravos

US data talk & text

Today I bought $30 US data, talk & text for 15 days when I arrived at the U.S. After one or two minutes T- Mobile showed up on the screen. I checked iPhone 8 Plus settings, the "VoLTE" was showed up. But  there's no "VoLTE" on the iPhone 8 Plus yeste...

hycm53 by Deputy Mayor / Adjoint au Maire
  • 1792 Views
  • 13 replies
  • 3 Bravos

No incoming or outgoing calls

I have unlimited minutes. My account is up-to-date plus $8 credit. I can send and receive texts with no trouble. I tried resetting my phone and updating the carrier. Not even my voicemail is working. I’ve never had this happen before. Any tips?

baers by Great Neighbour / Super Voisin
  • 650 Views
  • 5 replies
  • 0 Bravos

Unable to access account to make a payment

My plan expired and I purchased a payment voucher, attempted to call star 611 to add but won’t go through. Tried to log into my account to add payment but am not able to as it sends a verification code to an old email account I don’t have access to. ...

Janet68 by Great Neighbour / Super Voisin
  • 455 Views
  • 3 replies
  • 0 Bravos

Change account email address

I am trying to change "my account" email address.  system asks me to log in to create a ticket.   It won't let me.   It keeps saying login error.   Reset password, no change.   Created another account with different email address.....still can not lo...

Duke-21 by Great Neighbour / Super Voisin
  • 629 Views
  • 5 replies
  • 0 Bravos

Roaming USA

I am presently in the US and every 15 days I have to purchase a package for talking text. Every time I go to sign in it lets me purchase the talk and text gives me a receipt but does not add the minutes to my account. This has happened every month si...

AMYKNOPP by Great Neighbour / Super Voisin
  • 429 Views
  • 4 replies
  • 0 Bravos
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