Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75 replies
  • 7 Bravos

Resolved! New Samsung A71. Not on Supported phones list

I recently purchased my first Samsung and was reccomended to Public Mobile from a family friend. I have set up my account and now just need to connect my phone. little did i know that the phone i had selected was not on the list of supported phones. ...

NathanC24 by Great Neighbour / Super Voisin
  • 1 replies
  • 2 Bravos

SIM Card Blocked

Good day. Can anybody help me out? My phone says SIM Card blocked. Help?

habpierre by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data not working

Hi , I have made a payment to top up my data when my balance shows zero . But the data is not working, I can’t google search nor play videos? What’s wrong? Please help ?

Modi2 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Is this phone compatible with this public mobile sim?

I tried using the phone compatibility page to see if it works for public mobile sims, page seems to be down...       

Shanedix1313 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! Translink shortcode 33333 is not working

You can text Translink 33333 for bus schedule.  It is supported by Public Mobile based on the list.  Somehow it is not working for me now.  I tried other shortcodes and they are working.  Any idea/help?

mortarheadd by Good Citizen / Bon Citoyen
  • 25 replies
  • 1 Bravos

Not receiving text messages

Hello,I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?

Denn1s by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

My service is down

Hi I became a public mobile customer in November and i was told I would get my second month free renewal. December came and I got the text that my renewal was successful, but today my service was suspended. 

Ricardothomas by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Report service outage?

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have...

ArcticLyn by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos


how do I update my account with my new card 

Jameskohlman by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

My Internet Speed is Low

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, th...

Sherry1313 by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Short code 560560

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks Note: 560560 is a texting short code  for requesting the n...

saurieng by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos


hi I'm wondering if my plan has changed this month I payed it a couple days early but was charged 45 instead of 40 like I normally am.

carolgarant24 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

New acctivation

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messagesIs that normal to stay all those days for finish the transfer?Thanks a lot 

Tamermakar by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Video Edition - How to post!

Only a rough draft I made quickly and uploaded it to youtube with a throwaway fictitious email/name. Hope it works!  If not link is: 

Jb456 by Mayor / Maire
  • 2 replies
  • 3 Bravos

Resolved! Auto pay rewards

Hi it looks as if I didnt get the auto pay reward on my latest bill. How do I go about getting this fixed?

Jtbajwa by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! account locked out

Hello,  My account with number xxx-xxx-xxxx has been locked out. Please reset it. Thank you Edit: phone number redacted by will13am.  Please do not post personal information in the public forum. 

nornor by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Weird contest confirmation email

Just thought people might be interested in knowing that if you enter the Amazon contest the confirmation email will come from a weird address. Mine came from Not surprising that my email account sent that emai...

kelvarnsen by Model Citizen / Citoyen Modèle
  • 2 replies
  • 2 Bravos

Resolved! Locked out

I’m locked out of my self serve account. Sent for a password reset, but it expired

ograb2000 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Display on phone after set up

Activated SIM card and when I powered up the phone it had the following display oper.codeAttempts: 10now what ?

Wainwrij by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

No data on $30 2 GB Plan

My daughter has been complaining for the past few months that she has no data.  This morning, I finally logged into the account to see what she has been using her data on.  I expected that she was just blowing through her 2 GB.  When I log into my pu...

budmic2000 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Will I lose promotion with plan change?

Hello! I signed up for a $40 PM plan in December 2019 with the promotion which offered an extra 1GB monthly data for $35+ plan upon activation. Since I use less data now, I want to switch to the $35 plan.Will I keep my extra 1GB monthly data promo if...

YOJ by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos