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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13585 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24908 Views
  • 183 replies
  • 26 Bravos

Plan Usage different than notification

Hello,  I got a text advising that I had used 75% of my data which I suspected was correct based on my phones tracking, but when I go into my account it only shows that I used 1.23g of my 8gb which is far less than 75%.   

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LuskSandra by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos

new plan isn't changing over

Want to go from 5gb at 3g speeds to 4gb at 4g speeds. Made the payment and it shows on the payment history but isn't showing on my plans.

Mushigoo by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Plan renewal

Plan renewed today, plan data not reset to my 5 GB??

Mitch15 by Good Citizen / Bon Citoyen
  • 251 Views
  • 5 replies
  • 0 Bravos

Not working

Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (Have a better idea??

Manee by Great Neighbour / Super Voisin
  • 420 Views
  • 9 replies
  • 0 Bravos

Login Issue

Trying to sign in and having issues. Anyone else? It says:"502 Bad Gateway nginx"

brynbamber by Good Citizen / Bon Citoyen
  • 434 Views
  • 8 replies
  • 0 Bravos

new 6GB 4 G plans

I got a notification via text about a new offer 6GB at 4G speeds for $45. When I login in to my account to make the change I don't see this offer as an option to select. Anyone have any insight?

bradtrecartin by Great Neighbour / Super Voisin
  • 226 Views
  • 3 replies
  • 0 Bravos

Password reset

Hello, can't reset my password or submit a ticket.I also can't log in to see if the information is in my name or my son's.My credit card expired and I need to update it. Thank you

Maxs_mom by Good Citizen / Bon Citoyen
  • 203 Views
  • 3 replies
  • 0 Bravos

New plan not working

I switched to a new plan and it did not activate on my renewal date

Scarmar by Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos

$25 plan to $35

Just updated from $25 plan to $35 plan, does the auto pay still include $2 off and 500MB bonus?

Joecrush by Great Neighbour / Super Voisin
  • 178 Views
  • 3 replies
  • 0 Bravos

Different charge with 2 numbers

My wife and I are using 2 numbers. We set up auto payment with the same master card every month. Why does 1 number charge  $14.95 and another number is $12.65?

HanLe by Good Citizen / Bon Citoyen
  • 160 Views
  • 2 replies
  • 0 Bravos

Why didn't my plan change on renewal?

When the new 4G plans were announced I did the 'change on next renewal' but my renewal came and went without a change. Bear in mind I'm now about 10 days in the month because I didn't bother checking as I assumed it would be done but we had a power o...

FlipNB by Good Citizen / Bon Citoyen
  • 299 Views
  • 2 replies
  • 0 Bravos

Data usage is wildly inaccurate

I just changed my plan to add an extra 5 GB of data as of the 27th of July, changing exactly nothing about how I actually use my device, I went from using less than 15 GB in 30 days, to somehow (according to your site) having used approximately 15 GB...

Dave86 by Good Citizen / Bon Citoyen
  • 532 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing plan but keeping old rewards program

I am currently with an old grandfathered plan, and am also using the old rewards system which I want to keep using. If I change my plan to a different one, does this also mean I lose the old rewards program and have to switch to the new?

helenhelen by Model Citizen / Citoyen Modèle
  • 1173 Views
  • 3 replies
  • 0 Bravos

Resolved! Data usage incorrect

Just recently I noticed that my data is used up in a day or two when I use my own wifi most of the timeand have data shut off? This was never an issue in the past, is there a system glitch? In the past if anything my warning came near the end of the ...

Ssa1 by Great Neighbour / Super Voisin
  • 1362 Views
  • 14 replies
  • 1 Bravos

Roaming data not working

I am currently in the US. I got a roaming bundle but ran out of data before the 10 days are up. I added a 1GB data add-on but it won't work. I had a problem like this before. I can't find a way to contact someone who can help me. Can anyone point me ...

jjstanley by Great Neighbour / Super Voisin
  • 323 Views
  • 6 replies
  • 0 Bravos

Resolved! account charged though no auto payment is setup

please check my account. I can't figure out how to remove the credit card info. I didn't authorize for auto pay!!! money was taken out of my account please explain!

jaswang by Great Neighbour / Super Voisin
  • 327 Views
  • 5 replies
  • 0 Bravos

Account is attached to old email and can’t verify account

I am trying to verify my account to update my payment plan but my account is linked to my old email which I do not have access to anymore. Usually it can verify through SMS but it doesn’t give me the option. I do not have phone service since I didn’t...

imolb by Great Neighbour / Super Voisin
  • 177 Views
  • 2 replies
  • 0 Bravos

Password and email change

Yesterday I got help resetting my email and password, I was able to login but after 30 minutes I logged back in and it said incorrect password or email, so I try to rest the password myself and it said there has been an error resetting your password....

for a death

I would like to speck to someone for the death of my dad who had a cell phone with you guys

Tara7 by Great Neighbour / Super Voisin
  • 371 Views
  • 10 replies
  • 0 Bravos

Cannot register my Sim card

Trying to register my Sim card with my canadian credit card and will not let me.  I have checked all the data enter multiple times and it is all correct 

mleach by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Resolved! Password Change

I need to reset my password so I can get into my account to change payment options.  I am not getting them at the email on the account or the phone number.  Can I request it be sent to another email address?

amf1 by Great Neighbour / Super Voisin
  • 277 Views
  • 4 replies
  • 0 Bravos

Resolved! Vacation Out of Canada

I am travelling out of Canada for almost 2 months and was wondering if I can suspend my account/ service for a month please 

Ajay56 by Great Neighbour / Super Voisin
  • 531 Views
  • 8 replies
  • 0 Bravos

Number porting

I was transfering my number from Telus to Public modile. The transfer never went through. I never received a message on my Telus sim card as it had been canceled. So my number is still on Telus but it says my public module acc is active and I paid th...

sorcha by Great Neighbour / Super Voisin
  • 317 Views
  • 4 replies
  • 0 Bravos

Add on

My Data is to expire on 08/12/2022. On 08/10/2022 added $Can 25.00 . The system did not updated the expiry date yet

vicn by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing email adress

What are the steps to take in order to change email address?

LsD7 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 1 Bravos

Stolen number

Thank you for all your help everyone 

Amyd by Great Neighbour / Super Voisin
  • 479 Views
  • 12 replies
  • 0 Bravos

Update plan

If I update my 3G plan for a 4G plan (same data or above) I should be able to keep the promotional extra 2Gb data added to my plan that I got when I signed the contract with them this past february right?

mbarahona by Great Neighbour / Super Voisin
  • 212 Views
  • 2 replies
  • 0 Bravos

Resolved! 2FA on suspended account

If I am in the 90 suspension phase, will I still receive the text with the 2FA code to sign into my account so I can add money?

smp99 by Deputy Mayor / Adjoint au Maire
  • 750 Views
  • 5 replies
  • 0 Bravos
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