Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to get support for billing questions?

I’ve been trying to get support on a billing question for 45 minutes , be damnedif I can figure out HOW ! Is there any phone #s I can call ? Or do I have to cancel my service and go to another carrier ? lol lol

Resolved! Cancelling Service without loggin in

hi there, I am unable to cancel my partner's public mobile service because she left canada and now cannot receive the verification code to enter the account and cancel it. Can anyone help? I already got charged a second time when I wanted to have ca...

Resolved! Losing my mind

I have been a customer for about an hour now and im already losing my mind. I thought this would be easy but its anything but. The website keeps telling me it has customer support agents but im yet to get a hold of one and the AI they use is a cycle ...

Resolved! Bringing over old number to existing PM account

I currently am a PM subscriber using an eSIM as well as subscribed to another service using a SIM. I don't need the two numbers/accounts anymore, so I want to bring over my old number from the other service to PM, and 'cancel' my current PM number to...

Resolved! Number Transfer Problems

I paid for a plan and went through the steps successfully to get my esim set up. A few hours later I get the following message:“Hey, it's Public Mobile. We're having trouble transferring your number, looks like the information collected was incorrect...

roaming

Why can’t I send texts while in the US ? I bought a roaming add-on !

Worst customer service experience of my entire life

What a joke this company is, you can’t speak to an actual human, can’t get access to this “live support” payment vouchers don’t work. Don’t bother with public mobile, huge waste of time and money

Number transfer issue

Switched from virgin mobile prepaid to PM last week and can’t receive calls or texts only from selected numbers of different carriers, their calls go straight to voicemail and I don’t receive any notifications saying I missed a call or text

My Account Usage History is incorrect

hi ,i would like help for this matter :my history usage is 144 mb on 5th of september and 299 mb on the 6th of september. that ad up to 443 mb. i have 250 mb data with my plan.i should be in the minus but i still have 72 mb for this cycle. my cycle ...

Resolved! Cancel public mobile!

I have tried repeatedly to cancel my subscription. I have spent hours, trying to find every way to do so. When I sign into my account I only get a view of useage, and payments. There is no manage payment tab, I thought I had had it fixed last month, ...

Resolved! Trouble changing payment method

I just got a new debit card and entered all the info correctly and it says something went wrong? Please help

Resolved! sign in

trying to finish subscription but does not recognize our postal code >!!! r6poa8.

Resolved! No phone service in states

I purchased a US add on for talk/text/ data . Text and Data are working but I cannot place calls nor receive them. Please help, I need voice service.

Voicemail system is slow / delayed

For the last week I've noticed that connecting to and using the Voicemail system is quite slow and delayed responses.Usually it's quite snappy.Anyone else noticing this? (Hamilton, Ontario area for reference)

Resolved! esim not activated

My esim is not activated and i registered . I did not respond yes to cancelling my old Bell account and now i have no service!

dropped voice calls

almost one month already each calls is dropped I disconnected sim clean it up, Toggle Air-mode, restarted many times -no bueno,,what to do Please help asap!!

Physical sim card instead of esim

Hi,I didn't realize that my new phone uses eSIM instead of a physical SIM card so now my payment card and all my information are connected to an account I can't access.I bought a physical SIM card, activated the SIM card, and chose a new number. I di...

Resolved! I just ordered a SIM card and forgot to add my apartment number. The order number is 348630

Can you please add 111 as my apartment number

Data

How does my 1Gb of data go by so fast when I hardly ever used. Only sent a few Snaps on snapchat and it's already done. All answers are very much appreciated!

Resolved! Old Reward System

I currently have loyalty credit and subscription credit on my account being an old public mobile cust. If I do switch to a newer plan (upgrading to a bigger plan), I believe my old reward system stays right? I get to keep the loyalty credit for an ex...

What is wrong with the website?

I tried to log in and said (1) my password/email didn't match. Odd, because I use a password manager. I changed the password and logged in. (2) Logos and images are broken/missing, buttons have no text, site is mostly non-navigable. I try logging usi...

Resolved! Refund

I tried to activate e-sim on mobile, but it didn't work. Screen showed that I need to contact customer care for refund. Can you please process the refund

Resolved! Network issue: no signal during power outage

hey everyone,I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected...

Resolved! Can I switch back to the $15 plan?

I'm currently on the $15 plan, but am going on a trip this weekend and likely won't have wifi. I'm curious if I can switch to a more expensive plan with more GBs of data just for this weekend, and then switch back to the $15 plan after it expires. I ...

Resolved! Cant receive phone calls or verification texts

Just recently transfered to Public Mobile, I am using an eSim. I can't receive inbound calls from family members and I have not been receiving 2FA texts through Google, etc. Can someone help me fix this ASAP?Thanks!

Help calling son's phone

I am suddenly unable to call my son's phone (we both on Public). It says "call can't be placed because US roaming no add on". We are both local Toronto phones. This just started today. Please help!!!

Just got 5G Plan but only getting LTE/LTE+ (fold5)

Hello. I just transferred number to Public 5G plan and walked around outside but was only getting LTE or LTE+ showing up on network bar on top of my cellphone, and 5G doesnt show up. I literally bought my new phone that came out less than a month ago...

App not working for iPhone 6

Hey all!For context, I'm on an iPhone 6, OS 12.5.7I just locked into a 90-day subscription plan and have a physical sim card en route. Public Mobile says activation has to be done through the app, but when I hit the log in button I only ever get to a...

Resolved! How can I access bill history after leaving Public Mobile?

I recently switched from Public Mobile to Telus. I need to download my bill history for the last few months, but since I'm no longer a customer the system won't let me log in. When I try to log into public mobile, the system knows I had an account an...

Resolved! bouns minutes

I have over 300 talking minutes bonus and I get massage you have 10 minutes talking minutes

Community

Forum Posts