[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data Allowance
I received a notification from Public Mobile that 76% of my data allowance was used. On checking my usage history I find that only 20% is used.
how to edit C.card payment card?
trying to renew subscription with new C.Card and won;t allow it to process
Resolved! Unexpected fees or price increases?
Hi. I'm thinking of switching from Koodo to a PublicMobile Canada/US Plan ($39 for 60GB, unlimited everything else, etc.). Can I get confirmation that the price remains fixed for as long as I pay my monthly bill (i.e., no disappearing credits, no u...
Nothing works!
I am new to Public and nothing is working! I can’t get into my account on the app because it keeps sending codes to my phone and they don’t come through! NOT impressed. HELP!
keeps asking for resume activation and i have account
I have a account for a while now.. I log into my account and asked to resume activation.. When i try to do that . It asked the sim card. I give the one in the phone that was registered.. and says error. I go to my account and keeps bring me back to ...
Not receiving text messages from some people.
I recently got a new public mobile SIM card and brand new phone number. it’s been about a month since activation and I realized I am not getting text messages from some of my friends.I am a tech savvy person. I turned on/off the phone, on/off airplan...
Resolved! full access
I am a new customer. I have received my SIM and am trying to finalize the set up. MY SIM is not fully registered so when you send the 6 digit verification code to my phone number, I do not receive it and cannot register. What van I do?
Resolved! LTE turned off
What does it mean LTE turned off on my account?
Will public sell phones again ?
Really hoping they will start selling phones again . Any news of the Potential ?
Forced to switch to new points program!
It's a shame because it was actually a great concept they had, the reward system got us excited about a few dollars and it worked!! Now what is there to talk about? Points? Ok if the points included loyalty and auto pay I get it but our bills are goi...
Referral code
My brother says he has a referral code for me to use, but when and if I get it, where do I enter it?
Resolved! Subscription Plans??
Hello all,I am looking to get details about subscription $24 or $29 plans. I don't see, maybe I am missing it, for how long the subscription?1 year? 2 year? How it worksThanks
Cancel my subscription
Hi Customer service support. I am unable to reach out to anyone for help. I want to cancel my subscription that i just signed up for. Please help me cancel my subscription and issue a refund as there is no proper customer service
Talk to a live person at PM possible?
Anyone have a phone number that can be used to talk to a live person at PM?
Canada/USA plan
Really was excited about possibly signing up for the Canada/USA promo plan, 60GB, as that would be enough for what I use per month. Reading the fine print, I see that is not the case. The 60GB renews every 90 days, not 30 days like other carriers. ...
Resolved! Porting problem
Hi.I have a friend who recently ported their parents phone from Fido. While she was going through the port process, an SMS from Fido was sent to the dad's phone asking whether they authorize the port out. Unfortunately, he did not notice the sms with...
Resolved! iphone 11 and 5g plan
1gb of data wasn't doing it for me, so I upgraded to the 50gb plan. I understand that iphone 11 doesn't support 5g, and I'm fine with that. Ever since I upgraded by data, though, my access to the internet has been incredibly slow and sporadic. (I'm c...
With this Gong Show change by PM let's collaborate on alternatives here!
I would not consider Koodo to Telus for obvious reasons. What other plans have people found that offer similar deals? I was considering moving to the Canada/US 34 plan but looking for other options now.
Purchase Plan and install anytime?
I would like to purchase the Canada/USA plan now and install after I get back from my trip outside of Canada so I don't loose out on the promotion....does that work? Can I order now and install at any time? Or you think promotion will still be avail...
Resolved! Port my number from one PM account to another?
Now that we are about to get screwed by Public Mobile I am thinking about reducing my base plan costs. I’ll never use 50GB a month (presently at 750kb two weeks into my term) so 5 or 10 GB should be fine.I can create a new $24 account but can I port...
Can't make a payment and my services are suspended.
I get this message:Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.So I put in my new debit/credit car...
cant acivate
each time i log in my account to try to finish my activation it says : UNE ERREUR S’EST PRODUITE PENDANT LE TRAITEMENT DE VOTRE DEMANDE.Il pourrait s’agir d’une erreur du système. Veuillez retourner à la page précédente, puis réessayer. (Code d’erreu...
Canada/USA plan
Are there ever any extra charges, in addition to the monthly subscription cost, when travelling and using the phone on the USA side?
points
I received a email saying they are putting evereveryone on the points so is that a bad or good thing.Ias of now i get $6 amonth off my bill so will i get less with points.If its not broken why try to fix it
Resolved! Will I lose existing credits dollars when switching to new public points reward program?
Hi,I have been with Public mobile for more than one decade. I am with 25$/month plan for a while. Because I introduced PM to quite a few friends, I am not paying any fees on the existing plan. I am receiving 28$ combined credits each month. So, I am ...
5G
Do i have 5G , its only showing Lte
Data not on 5G promotion $34 plan
The promotion $34 plan i subscribed is supposed to be 5G but is running on 3G speed, need help
SMS not working since system change
Hi All, I have a 2 yr old OnePlus Nord N20. The MMS stopped working with the recent change. I've made the manual updates as shown:APN: sp.mb.comMMSC: http://aliasredirect.net/proxy/mb/mmscMMS Proxy: mmscproxy.mobility.caMMS Port: 8799MCC: 302MNC: 220...
