My number is inactivated and I can't log in into my account.

[maryamt]

Hello,

I want to log in to my account and pay for my account so I can use my number but since the site is new now it asks me that I have to enter the code that they sent to my number but my number is not active right now i have to pay so it gets active. I don't have the Eversafe ID since i was a member since a long time ago! 

I have to go to my account before my number gets deactivated forever!! please help. 

I don't receive text messages as my number is not activated right now and it's not letting me to log in so I pay because of this new system!!!

my number is 647xxxxxxx with email of xxxxxxxxx@yahoo.com

Please remove the option that it sends a code to my number so i can enter my account and pay for my number 

[esjliv]

@maryamt - since you put a bunch of personal info in your post, i presume you do not know we are customers and members like you here in the community? And it is a public forum for all to see.

Only your Private Inbox/Sent Messages are for private communications one on one with members and public mobile staff.

To add to @dust2dust 's post..if the account is currently in suspended status you can look into obtaining a voucher to make a payment through 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device),  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

I see your community ID is dated created today. Did you have a community ID previously and it said it was already taken? If so, you can recover that previous ID by submitting a ticket to CSA Customer support agents and they can get it back for you.

[dust2dust]

Just go to many stores or online and buy a voucher and dial 611 to enter it. Then your account will renew. Then you can take your time to figure out getting all logged in. There's also the real time payment option in a few stores.

[softech]

@maryamt 

when was the last time you paid? just suspended or you didnt pay for long time? you sure your account was not closed yet? Call 1.855.4PUBLIC , if system can still find your account, them it's good, just a login issue 

PM just changed to a new EverSafe login system and you need to complete the setup on this new system. 

Have you login to My Account since EverSafe was introduced?

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there