Pin Password for Account

[ArtsyT]

I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website and I only see Voicemail Password as well .  I must say this website is not very well organized for users- it is hard to find My Account. 

[dust2dust]

Ok, then turn on wifi (not wifi calling) and try calling the number you were trying. It seemed odd to me that that would interfere with your calling.

[ArtsyT]

yes turned off wifi calliing. Thanks for all your help

[ArtsyT]

Thanks so much

[ArtsyT]

Wow thank you

[dust2dust]

It's in the subscription area of payments. Does your phone show an option for wifi calling? If so then turn it off. There's no wifi calling here.

Adding - wifi calling, not just wifi

[softech]

@ArtsyT 

to update the credit card, go to Payment page, then Manage Subscription and the Update payment method 

https://myaccount.publicmobile.ca/en/account/payment/manage-card

[Handy1]

@ArtsyT  Go to payments page / manage subscription and then manage payment method 

Adding or use this link to it @ArtsyT 

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[ArtsyT]

Tried calling with wifi off and that worked.  Yeah!!  So I will get the UK add on but I need to change my credit card details and I have been circling around my account, payments, profile etc and can't find where you update the credit card info.  Thanks for all of your support. Will research this issue.

[Handy1]

@ArtsyT  It shouldn’t have dropped but wifi calling not supported by PM so wifi should have any affect on that . Try with just phone wifi off maybe . That or this another question for support 

[ArtsyT]

I tried the 011 52 ... and it rang through and then the call was dropped. I have full PB bars and I am on wifi so it should go through

[ArtsyT]

I was using +52

[Handy1]

@ArtsyT  And for Mexico are you 011 52 then contact 

[ArtsyT]

Okay so there is another add on for that country. I called Mexico too and no go - told I did not have enough minutes.

[dust2dust]

Which add-on did you buy? The above is the 300 minute. No UK. You'd need the other UK add-on to call there.

[ArtsyT]

Mexico and the UK

[Handy1]

@ArtsyT  What country are you trying to call ?

adding 

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

[ArtsyT]

Thanks Handy1 I have tried refreshing, logging in and out but when I go to make an international call it tells me I am out of minutes. I have sent a message to an agent, just waiting for a response. Thanks again

[ArtsyT]

Not yet I will follow up directly with an agent Thanks

[Handy1 · Accepted solution]

@ArtsyT  Double check that like this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

[ArtsyT]

Thanks Handy I will do that.  I also bought an add on yesterday that I have no access to, so I think my account is not fully migrating in my purchases.

[Handy1]

@ArtsyT  That’s odd please contact support to investigate that . You should have 4 digit PIN code for 611 and for verification purpose 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ArtsyT]

Thanks Handy1  When I go to the link and log in I only see Voicemail password on the page. See attached. I have made note of the link though which is helpful for quick access to my account

 

[dust2dust]

Any luck with the links provided?

[ArtsyT]

Hi Dust2dust  I just signed up and yes you have identified why I want to find the Pin

[dust2dust]

How long have you been here? I have read of that option not being available. Maybe they removed it for new sign ups. The substantial problem with that is that then they can't use the 611 service for anything other than basic info.

[Handy1]

@ArtsyT  Use this link to it and tap pencil next to pin and you can change it to what ever you like 

https://myaccount.publicmobile.ca/en/account/my-profile

[softech]

@ArtsyT 

check My Account from a browser, it is under Profile

https://myaccount.publicmobile.ca/en/account/reset/pin