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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! my phone wont dial *611 to add funds

Hi,My phone wont dial *611 to add funds.How can I add funds?

Resolved! US Talk Text Add-On Purchased in Error

I'll probably have to eat this cost but is it possible to cancel an add-on you've purchased by accident? I bought a US Talk-Text add-on in error when what I wanted was a data add-on. oops.

Resolved! No service

I can not make a call or receive call when somebody calls me it goes directly to voice mail. It has been 2 days since i switched the company

Resolved! safe messaging

Is it SAFE to give CS_Agent my PIN NUMBER regarding helping me with phone not able to make calls? He says he needs it along with my full name, phone number to identify me.

Resolved! I cannot find my account

I have two Public Mobile phone numbers. I need to discontinue the second one. I cannot recall the email address associated with the second number, or the PIN. I know the plan I have and the phone number and the credit card used for auto pay. Help!

Resolved! Reset Problem

Ok I've been trying for more than 72 hours and getting frustrated. I have tried everything posed to me.My question is can I unregister without losing my cell number and re-register again, or can I link or add my cell plan to my husband's account and ...

Resolved! City list

Hi, I was updating my profile, in address section why Delta Or Surrey not listed? thanks

Resolved! /Ive been a customer for 4 years and today i couldn't access 611 to update payment. wont connect

i thought i didn't set up online acct so i thought id set one up and pay through there but it doesnt send me the code or info to my email .. tried several times.. what is going on?

Resolved! Can't make or receive calls, but can send and receive texts.

Can't make or receive calls, but can send and receive texts.Account is paid up and active. it seems LTE switches to 3G momentarily when call fails, and the reverts back to LTE. Can't access voicemail or 611.

Resolved! Phone Line

Phone line not working

Resolved! 611

is 611 down? I've been trying to top up my account and can not get 611

Resolved! Coverage

Is cellular coverage available in Cuba?

Resolved! Picture sending only works when data is on through iMessaging.

I know that the subject has had many similar complaints and long discussions. My plan does haveUnlimited International Text and Picture Messaging.However have noticed that when I disable data on my iPhone basic text messages do sent without any prob...

Scam Calls on New Activation?

I just activated my new Public Mobile number and within hours received 5 unknown incoming calls from 4 different numbers all with the 206 area code. The duration of each call was 0:00 and there was no voice message left. I only found this when I chec...

Resolved! VoLTE and Pixel 3a XL

Hello,My question is to anyone who already has VoLTE profile enabled and using Pixel 3a XL - does it work?I know that in official FaQ section of Public Mobile it is not listed as VoLTE compatible, https://www.publicmobile.ca/en/on/get-help/articles/v...

Resolved! Sim didn’t show up

I orders a SIM card over 2 months ago and it hasn’t showed up. How do I get a replacement sent out?

Prepaid Vouchers at Staples

I was trying to purchase some Public Mobile vouchers yesterday at a Staples and was told that they don't carry it in store. Staples was my first choice because I have some specialty gift cards that I have to burn. How often is the retailer list updat...

Resolved! US Roaming

I paid for US Roaming but the next day it did not work. How do I get refunded?

I cannot submit a ticket for a double charge

I cannot submit a ticket for a double charge. When it comes to verifying my identity there is always an error and I never get sent a code by sms and I cannot log in. I've sent another ticket regarding this issue and I have yet to hear a response. How...

Resolved! Spotty coverage for phone calls

My husband I just switched to PM but noticed that the Telus tower coverage in my quadrant for the city is not great. I only have one bar of cell service. Calls are very spotty. Is there a workaround to this issue? If not, this plan may not be right ...

Local calls

All of a sudden my phone won't let me make local calls without putting a 1 in front of the area code, I never had this issue before, any ideas?

Resolved! I can text but I cannot receive security codes to log on to my bank or workplace

I cannot receive security codes for my bank or workplace or any other site that requires s security code to log on.

Resolved! I forgot my email to access my account

I forgot my account email so I can not enter my account to change my planI know my number

Resolved! Just upgrade plan from 3g to 4g question..

How do I know if this is running the 4g speeds it still says LTE+ and it kind of goes from lte to lte+. I haven't really sent any pics or anything yet but before it was crazy slow on the 3g speed. Sending a 400kb pic could take like 3-4 mins because ...

Resolved! Not able to make phone call, but text message works.

Hi, Starting from last week, I am not able to make any phone call, it beeps 3 times and failed.Nor people call me, shows call failed, tried reset network setting, reboot the phone, clean sim card, no luck. But text message works. Thanks, David

Reseau

Staying logged in

Anyway to stay logged in so I don’t have to log in every time I want to check my plan? Public mobile really needs an app.

Resolved! Can’t call 611

I can’t call 611 so I can’t add my minutes

Resolved! Plan not working

My phone should have renewed but it has not

CANT DIAL *611

Whenever my minutes are up, I reload them by dialling *611 and then following through with the steps. Today I tried and it would just cut me off. I can’t dial *611

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