Community

Resolved! Changed subscription

When can I access my new plan I have successfully paid it, it still not working. Pls help me 

Resolved! Dropped calls

I only receive a single bar anywhere in my home.  Every call that comes in is dropped.  I can’t make any outgoing calls as the line drops after the dial.This poor reception makes the plan useless

Resolved! Grandfathered plan

I set up the account on the app but it is not showing me my current account, it just shows the new plans to pick.  I don't want to change my existing plan, how do I overcome this screen and get to my account? Thanks

Resolved! Overcharged

Hi I am knew here at PM ,when I create my account and doing the subscription its suddenly hang them when I check the credit card that I use it's been double chargand this is the proof.  

Resolved! URGENT PORT NUMBER TO NEW CARRIER

I need to port my number to a new carrier but my service has ended, so I cannot recieve the SMS text to accept porting the number over

Resolved! Does Public have a Call Control feature?

Resolved! how can i get my account number if i don't have access to my account

Hello Can you please tell me how i can access to my account number 

Resolved! International Minutes

Hi everyone, just curious why it says I have 256 international minutes tied to my account yet I'm unable to call anyone from my phone (says I have no minutes). This was an american number I tried calling (from ontario).Thanks

Resolved! Trouble transferring phone #'s

Hi,I'm having trouble transferring my phone #. I just purchased a plan, and when I enter the phone # I want to transfer it brings me to a white screen with "continue" at the top and nothing else.

Resolved! Prize draws

I'm new here, but I've heard lots about draws with public mobile. I don't see them anywhere, where can they be found? How do you enter? 

Resolved! new activation done but did not ask sim card number already take money and activate but phone cant w

new activation done but did not ask sim card number already take money and activate but phone cant work becuase system dont have new sim info this our email under xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxand when long in account it  ask otp sms message we don...

Resolved! eSIM

I accidentally deleted my esim on my phone and wanted to move it to another phone, how would I transfer it to the new phone? @CS_Agent 

Resolved! Code refer to a friend

Hi all, How can I find a code to refer to a friend to use Pulic Mobile? Thank you

Resolved! Find SIM card

Trying to buy a SIM card in Red Deer. Any ideas? 

Resolved! 5G not working on iPhone 14 Pro Max

I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE.  I have done network resets and everything else in betwee...

Resolved! Need account number

Hi need my account number for number ending with 

Resolved! One time password

I have multiple accounts with Public Moblie.One of my kid's phones was recently lost. When I try to log in to the account, it sends a One-Time-Password (OTP) code to the phone's text message. However, the pone is not available.When I click "Resend co...

Resolved! Plan

I purchased a 30 gig $44 monthly plan and it only gave me 15 gigs and didn’t activate proper plan. What do I do?

Resolved! ESIM

Where do I get an extra copy of my eSIM for a back up most carriers, email you a copy of it

Resolved! can't login to suspended account

Hi, I need to login into a suspended account to update credit card information but login asks for a code sent the suspended number (code is never received since account is suspended).  

Resolved! Question about the current promotional $44 4G plan that is set to end on July 14th.

I have question about the following promotion plan that is priced at $44/monthDoes that 15 GB Bonus means that it is limited until you use it up and once that happens you only get 15GB/month going forward on this plan. Or does it mean you will get a ...