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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25290 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36685 Views
  • 185 replies
  • 27 Bravos

Resolved! changing email address

How do I change my password on My Account and on the community?   Once logged in under "My Account" there is no option to change email address. 

SueUnderhill by • Good Citizen / Bon Citoyen
  • 905 Views
  • 9 replies
  • 1 Bravos

Resolved! Create self service account does not send sms, cant get to any support

Hi , I am trying to create a self service account but every time I put in my number i do not get an SMS. I went to the reseller and he said he can not help. The chat on the site ,  the support can not help, how do i create an account  to pay my bill ...

adwance by • Great Neighbour / Super Voisin
  • 791 Views
  • 6 replies
  • 0 Bravos

Resolved! activated my act. tried to change #

Tried to change my phone # with current activated bell #. Says this # can't be used. It says that because I'm using it on my bell act. I assume. Tried talking to people at telus (# providied here by a couple people) Telus rep says they can't port to ...

badgolfshot by • Good Citizen / Bon Citoyen
  • 729 Views
  • 6 replies
  • 0 Bravos

Is anyone actually happy with their service?

I was just looking through forum posts, and it seems like the issues (that have existed for years) seem to be getting worse. I regularly get dropped calls now, not receiving texts, all kinds of issues with my service.  In fact, the only reason i was ...

MarieRamsey by • Great Citizen / Super Citoyen
  • 5568 Views
  • 73 replies
  • 2 Bravos

Resolved! No service

I don't understand how I can send a private message to inform the company that we don't have service? Who do I send the message to?? I'm able to text, but we haven't been able to receive or make phone calls for days. Working from home, this has been ...

Nathanja by • Great Neighbour / Super Voisin
  • 682 Views
  • 7 replies
  • 2 Bravos

Resolved! $2.00 auto pay discount

I have registered auto payment, but it did not apply $2.00 discount on my 1st bill.

kamchiwong by • Great Neighbour / Super Voisin
  • 618 Views
  • 6 replies
  • 0 Bravos

Resolved! Double charged due to missed payment email

Hello, Like many on here I received a scary looking account suspension email today telling me that my Autopay failed and that I needed to log in immediately and pay or risk account termination. I logged in and paid my balance owing. However, upon ins...

Kelbit by • Good Citizen / Bon Citoyen
  • 762 Views
  • 7 replies
  • 0 Bravos

Resolved! Account locked

Hello, My girlfriend's phone has not been working since yesterday. After trying to connect to her account it looks like it's locked and may be why the SIM card does not work anymore. We already tried to remove and reinsert the SIM card (Which is dete...

EricBilodeau by • Great Neighbour / Super Voisin
  • 678 Views
  • 6 replies
  • 0 Bravos

Resolved! Need My Number changed to 902 and the ticket will not submit

I recently activated a new SIM and wanted to put in a request for my number to be changed to something starting with 902 After filling the form, it requests for verification but keeps rejecting the same log in 

Olisa by • Great Neighbour / Super Voisin
  • 408 Views
  • 3 replies
  • 0 Bravos

Resolved! No sim card in package

Ordered a "like new" LG K32" phone off the Public site.received email for my order stating "along with your order we've also given you a free SIM'. Phone came in but no SIM?    \

prehberg by • Great Neighbour / Super Voisin
  • 1253 Views
  • 12 replies
  • 0 Bravos

Resolved! Account locked out, cannot complete any forms to retrieve access

My web account has been locked out for several weeks now (but phone line works fine). I have been trying to open to reset and open a ticket but the web forms always returns some kind of errors. Tried all kind of verifications but nothing works.  Toda...

Mageron2 by • Great Neighbour / Super Voisin
  • 452 Views
  • 3 replies
  • 0 Bravos

Resolved! bonus international minutes

What is International with Public Mobile. I was given 500 minutes, so what countries can I call ??

dpc777 by • Good Citizen / Bon Citoyen
  • 776 Views
  • 8 replies
  • 0 Bravos
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