Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
do I have to provide the referral person new phone no.of Public mobile in order to get a promo bonus$25 (the 3rd new PM agent asked for it)?in the past/year, we never do it. My referral person and I don't know each other very well. he/she just wants ...
I recently upgraded to the 15GB plan for a $40 a month, 30-day plan. I renewed on November 2nd. Got the 15 gigabytes and thought it was ok. Ever since that day I have only used that data 4 times and turn it off whenever I do not need to. yet in just ...
I can make outgoing calls but am not receiving any calls or texts.
If I am not mistaken, we still need one email address for each number/account we have with PMIf that is the case will be very beneficial and user friendly for all of PM customers that want to have more than one phone number (like myself as well) to...
there is no more $2 off from autopay, 5% is only 75 cents, I like the old system. any suggestions? should I go other company?
Hi I bought $20 US roaming a week ago, but it didn’t work for me when I was in USA. So I didn’t use it! Now, I am back to Canada. I guess I should request for refund. How to request for the refund?
Subscribed to the roaming add ons and the service never worked (disputed by PM which indicated it worked partially). Anyway totally frustrating. Signed up for an e-sim at Mint mobile for $45 for 3 months and works perfectly, no hassles, no excuses, n...
As you will see in the photos attached, I did a plan change on Nov 3 (lost current funds I had on the account), not realising I was gonna get charged for it immediately and SHOULD have changed immediately. Billing shows I was billed for the $40 15GB ...
Hi how to change email on account
There is enough money in my account but the plan doesn't work my phone keeps telling me i dont have
Hi. I am a new Public Mobile customer and have 1 GB of data in my plan. For my plan activation, I entered a promocode which added 2 GB of data to my plan for 12 months. The first month, everything was ok, but now this 2gb add-on has been removed from...
Hi, I received a text message saying to reply "YES" if I want to activate this new plan to upgrade me to 40GB for $40 a month. I replied YES, and got a reply back saying that the automatic response window has expired, but I can still access this disc...
I requested and received the offer email for $40 for 15Gb. I would like to open 2 lines under that account both with this plan. Is this possible?
Hello. I want to cancel my plan. So I enable my payment. But I have 20$ funds in my account. How can I can get them back or transfer them in my daughter account? Thank you.
I have been trying to do a password reset for multiple days. I've tried via my email and phone number but I don't end up receiving any communication either way...Any ideas how to deal with this issue?
this is a bit of a long shot but I have never been able to get 2 factor authentication working with either facebook or instagram via SMS. I have worked through all the suggestions offered by those platforms.Could this be a SIM problem/carrier problem...
Page wont go further yhan the sign in page. After I made payment shows active til dec 13 my phone has yet to be re activated and cant access account now to do anything about it. Sent message to agent no response yet. HELP
I know others have had this problem but until I saw this elsewhere I hadn't even considered the 0 and O problem to be a problem.WIth the digits in the code being shown so large I just naturally thought the code included a 0 (zero).I have taken out a ...
I recently activated my SIM but can't connect to the network. I tried all steps (changing network settings, resetting network settings) but nothing is working. I tried on multiple devices, all are compatible with PM, but still nothing with SIM. I d...
Please bear with me as I am not very much of a techie/technical savvy person and only occasionally use my phone a great deal other than calls and texts. I am currently on the $40@month 5gb at 3G speed plan but I just noticed that there is a similar p...
Hi there, I purchased my sim card on October 14th, and received a confirmation email with an order number saying that the order should arrive in 5-10 business day.It's been 4 weeks since and the sim card hasn't arrived. Is this normal?Is there any wa...
Hi there, Ever since I took advantage of the Christmas deal for free 2GB of data, my plan has been off. Online on Public Mobile, it says I used 996MB out of my 1024MB which is set to reset in 3 days (November 16th). However, my phone settings say I'...
I cannot log into my account to see what is wrong but I can't receive or make calls. I don't understand as I've signed up for monthly automatic billing. I keep trying to get help from customer service but the chat bot is no help, keeps prompting me t...
I am with public mobile now, my previous service cycle is from Oct13-Nov12. Around 9:30pm on Nov12, I tried to port out my service to lucy mobile. but it wasn't successful. I trace the cause and find out public mobile suspended my mobile service on N...
