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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Autopay Issues

Resolved! Problem with internet connection

I have bought public mobile on 13 january, 2022. First two three days internet worked nicely. But now i am facing difficulties. Like, though i have 2 GB internet but i cannt use it,

Resolved! Account Log In

When I attempt to log in, I get a message that my log in attempt failed. When I try to reset my password, it again says my log in failed (even though I'm technically not trying to log in). When I try to create an account is says I already have an a...

Resolved! why they sent messages that they can't charge the credit card

what is going on today on this site? it is barely working. i can't log in, can't get reset the password, can't get the reset link.i pay not much, but it is unacceptable to provide no service after sending stupid messages to everyone that they can't c...

Resolved! Cc charged phone not working

A payment has gone through on my cc but phone not working. Help!

Resolved! suspended account

Can I still use my phone? My credit card expires in February 2022. I have not received the replacement card yet so I cannot update my account information for autopay. I will do it as soon as the card arrives. I have never had a suspended account so ...

Support help

Resolved! How do I know which carrier I need to contact to unlock an old phone?

Hello all, I just purchased a plan with Public, but when I enter the SIM in my old 2016 Samsung S7, I get the "SIM network unlock PIN" message and of course I don't get any service. I understand that prior to 2017, phones could be locked and that I n...

Resolved! Fine tuning the Data settings on my phone

Data Saver on.What apps need unrestricted data access?Carrier and Summit IMS Service show as enabled by default.Anything else I should enable? I want to save on data but notat the expense of functionality.Thanks.

Resolved! Trying to purchase a pre-owned phone, can't log into my account

I already have an account. I'm trying to replace my current phone by purchasing a certified pre-owned phone from Public Mobile but when I try to log into my account during the purchase it says my email and/or password is incorrect (it isn't because ...

Resolved! I can’t make a call.

Hello, I can’t make a call to these two numbers. 8368718005779587.

Resolved! Activating account and porting phone number

I want to activate an account and port my existing number. I filled in online application and it says:"Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooti...

"Missed a payment?"

Resolved! overpayment

I signed up for Public Mobile on January 3 , 2022 at London Drugs in Cloverdale B.C. The charge was $28 dollars. In checking my VISA account I see that I was charged twice for $28 dollars on that day. There was a problem when the clerk was trying to...

Resolved! Customer service

It there a phone number

Resolved! PUK Code

I need to get in contact with someone asap! I need to fix my phone...

Resolved! Death

My husband passed and my son has taken care of canceling his service. I also have an account and want to change my payment card, but I cannot access my account/number and cannot remember my PIN number to access 611. HELP!!!

Plan

Yep changing my plan I'm locked out of Google and I'm I'm locked out a public mobile I need my plans to the $15 so I can start receiving incoming calls

Account

Resolved! changing email address

How do I change my password on My Account and on the community? Once logged in under "My Account" there is no option to change email address.

Resolved! Account number

I want my account number

Resolved! Create self service account does not send sms, cant get to any support

Hi , I am trying to create a self service account but every time I put in my number i do not get an SMS. I went to the reseller and he said he can not help. The chat on the site , the support can not help, how do i create an account to pay my bill ...

Resolved! activated my act. tried to change #

Tried to change my phone # with current activated bell #. Says this # can't be used. It says that because I'm using it on my bell act. I assume. Tried talking to people at telus (# providied here by a couple people) Telus rep says they can't port to ...

Is anyone actually happy with their service?

I was just looking through forum posts, and it seems like the issues (that have existed for years) seem to be getting worse. I regularly get dropped calls now, not receiving texts, all kinds of issues with my service. In fact, the only reason i was ...

Suspended Account

Resolved! No service

I don't understand how I can send a private message to inform the company that we don't have service? Who do I send the message to?? I'm able to text, but we haven't been able to receive or make phone calls for days. Working from home, this has been ...

Resolved! $2.00 auto pay discount

I have registered auto payment, but it did not apply $2.00 discount on my 1st bill.

Resolved! Double charged due to missed payment email

Hello, Like many on here I received a scary looking account suspension email today telling me that my Autopay failed and that I needed to log in immediately and pay or risk account termination. I logged in and paid my balance owing. However, upon ins...

Resolved! Account locked

Hello, My girlfriend's phone has not been working since yesterday. After trying to connect to her account it looks like it's locked and may be why the SIM card does not work anymore. We already tried to remove and reinsert the SIM card (Which is dete...

Resolved! Need My Number changed to 902 and the ticket will not submit

I recently activated a new SIM and wanted to put in a request for my number to be changed to something starting with 902 After filling the form, it requests for verification but keeps rejecting the same log in

Community

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