Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 180 replies
  • 24 Bravos

Resolved! Sorry, your login attempt failed. Please try again

My husband and I cannot sign in to our Self-Serve accounts. I changed my password thinking that that could be the problem. I tried to login with my new password and got the same 'Sorry, your login attempt failed. Please try again' error message. We h...

Resolved! Rant re: a not-unlocked unlocked cell phone

I wrote up this question for the CCTS after being rather miffed by Rogers flatly refusing to unlock a phone I had purchased from a third party, and I like it enough that I thought I'd share.  There's no question here, or at least, not one for any non...

jtgibson by Good Citizen / Bon Citoyen
  • 30 replies
  • 1 Bravos

Resolved! Re: Port request

Hello, I would like to port in my number from Koodo xxxxxxxxxxxxxxx to my Public Mobile Account. My temporary number in Public Mobile is xxxxxxxxxxxxxx. Please kindly help me.  edited by comptuergeek541: phone number removed 

khaykkap by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! $50 plan

I'm seeing 2 possible upgrades for me because I'm blowing through 5gb every month (no idea how, I think my internet must be faulty). I'm not seeing the Autopay Bonus of $2 off for the $50 plan. Is it true that the autopay reward only works on the $45...

Screen Shot 2020-11-11 at 9.26.02 PM.png
evevvren by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Receiving texts while roaming

Hello, I will appreciate your help.I am currently in the US for a short period. I purchased US roaming (for calls and data) just before I left Canada. The roaming add-on is now used up. I am expecting an important text on my phone and have gone on to...

ChijiokeE by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! google account

I am trying to fill out the google acount (name etc) and then it wants to send me a verification code (text)   so I leave the page that I have fill with my name password etc. go to my phone get the verifaction code and return to an empty page.   How ...

cjshepard by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! receiving sms

i just transfered my mobile line from rogers , is been 24hours and i cant receive no sms

Airplane007 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Transferred to a different service provider.

Good day, I was on Public Mobile but i recently transferred to a different provider. I ported my number so I could use it with my new service. Currently, I am not able to access my selfserve. I was paying thru autopay and was not able to change this ...

jommiejr by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Unwanted calls

Apart from blocking each individual number which is a waste of time, is there anyway of stopping all these calls from Latvia, Serbia, Morocco and now Burundi?They are single or double ring calls that occur at any time of day but more annoyingly now  ...

Matt63 by Great Neighbour / Super Voisin
  • 16 replies
  • 0 Bravos

Resolved! Changed plans and now payment isn't going through. Account suspended.

I changed plans recently and this was my first auto-payment on the new plan. The auto payment didn't go through and self serve doesn't seem to know what plan I'm on. The payment page still thinks I'm on the old plan, but the overview page says I'm on...

simman by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! My cell phone number keeps changing....??

Good afternoon, Something weird has been happening for a while now and I'm finally asking for help (lol). When I signed up with Public Mobile they provided a temporary phone number for me to use. I went through the process and changed my number (incl...

Resolved! Out of Country

I am currently in Florida for 6 months and I'm wondering if there is a way suspend my service other than simply not paying the bill. I would be happy to pay a small monthly fee to keep the service active however I cannot see any way to do that. Alter...

JohnnyXI by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! 1GB data add on for $15

I have an iPad and only need data. I was wondering if I can get the one time 1GB add on without adding a plan. Is this possible?

ute1978 by Deputy Mayor / Adjoint au Maire
  • 14 replies
  • 0 Bravos

No service

My phone is showing no service.  We have restarted. Reinserted sim.  Did the APN.  Still no service

Colincsi by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

can't use data

I was using my data with no problems in October, but no it is asking me to connect to the network (Public Mobile) to use the internet? Any help would be greatly appreciated.

cvautour0619 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Cancel an add on

I purchased 1000 US minutes as an add on . How do I cancel that?

Bkstinson55 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! P/M service in Hope, BC

Hello and I live in Abbotsford, BC, and my brother wishes to sign up for p/m, but for some reason he thinks that because he lives in a small town called, Hope, BC (about 100 kil away from Abbotsford), he can't get service there.  I checked the availa...

dalemobile by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

old user returning

hello. I was with p/m a number of months ago, and now resigned up. I wish to get into the community, but it seems that my old info doesn't let me now set a "new" community log in

dalemobile by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Payment issue - Noticed something

I had to top up a few dollars to one of the accounts I manage and received a declined message. It seems like the name on the account (Not on the card set up for auto-pay) was the issue and the cause of the decline. I think PM may use some personal in...

Jb456 by Mayor / Maire
  • 15 replies
  • 2 Bravos

Resolved! Having problems with Visa/Debit Payment

I've been with Public Mobile for a couple months now , and have paid each month using my Visa/Debit card.  I recently updated my card which expired.  It has been activated by my bank.  I've tried several times now and Public Mobile won't accept the c...

bb6640 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.