Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was getting started - activated my SIM card, selected a new phone number, selected the plan but realized I had not recorded my new phone number, so hit the back arrow and it didn't go back to the phone number screen - I activated the chat and was s...
I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id. I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet. How can I get in touch with a re...
Hello Community, I changed my plan (previously $40.00) to include US talk; this service costs $50.00. I live in Canada and did not need US Talk in the past, but my son moved down to Texas so I needed to add US talk to my plan and did so on August 13t...
I just ran across this thread on RFD promoting a flash sale for plans $25+will recieve a 5gb bonus data add on from August 17th to 31st. I can't find a confirmation on the pm website. https://forums.redflagdeals.com/public-mobile-5gb-one-time-free-d...
Does Public mobile provide throttled data after using up the monthly data in the plan ? I know other carriers like Freedom, Chatr etc do give very slow data for checking emails etc.
Chatr and Lucky both offer unlimited additional data at low speeds from their $25 plan. When you run out of data, having access to basic messaging etc. is priceless. I don't understand why Public Mobile doesn't provide this to us.
I've been trying to activate a new SIM and tried with two different browsers it keeps sayings Opps something went wrong log out then back in again.
Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!
Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related net...
I purchased 1000 US minutes as an add-on, and until today they have been working fine. However, today I cannot call US numbers - I keep getting messages like "Number not in service" or "No routes found." (I can call these US numbers on another phone ...
Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??
I recently signed up for Public Mobile and Community and when I went to register with my last name it said it was a bad word. I had to use my maiden name to sign up. I have encountered this other places online and all it takes is for the company to a...
I cannot log into my account. I am permanently locked out
I want to add data on my plan how can i do that
I am trying to change my current plan from the $15 to the $50 (Canada).When I do I see the screen and when I click try out more options, I get the error "Server Error in Application "PUBLIC MOBILE COMPANY PORTAL"Internet Information Services 7.5Error...
Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...
Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?
Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...
I just transfered my number from Freedom to Public yesterday. Now I can make calls but can't receive incoming calls. Everything else seems fine. HELP pls.
I thought i cancelled autopay but when i went to the payment page i still see my credit card information is stored in Autopay.
PM should continue this bonus promo.. at least till end of Sept. just find out Fido is having it's Back to School sale, $50 for 10 GB, no contract, BYOD with $50 bill credit, Free SIM, expires Sep 30 By the look at it, it's not as sweet as PM's $50 ...
Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...
Good dayI attempted to make a call and was told by an automated system that I have no minutes left. I don't use very much ever. I checked my account and see that I have used very few minutes. Any body help? Thank you.
How do I get the sim card puk number?
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