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Forum Posts

Payment voucher rejected

Hi. I bought a payment voucher and it has been rejected by the system with the message, "Unfortunately, Voucher could not be added. Please verify the Voucher and try again." I tried to enter the voucher through calling public mobile with the same res...

robo_pope by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Inept Responder

Can someone please tell me how to reply to people's statements or questions on here? lol, Every time I notice someone else replying it contains the person's user name and the original message being replied to but no matter how I try it just doesn't h...

sprocket by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Possible new Customer

So I am looking to sign up with Public Mobile. Just wondering how you find the reception and the service with Public Mobile. I understand it is all online but how does that work and what are the big drawbacks. Also, how do the referrals work?

Rekarp16 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Resolved! Double Payment Because of SIM Card Activation Issue

Hello, I recently signed up for public mobile taking advantage of the free SIM deal on Feb. 2nd instore at London drugs. Went through the full process setting up the account and autopay for a SIM card, but received a generic error after the last step...

WestCoastMatt by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


I should get 10 for refferal rigjt?

jaysonnuera by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

US roaming carrier

What carrier do you switch to while in the US, and can you bundle the $20 talk, text and data plan with the 1GB data plan?

BoboDultmica by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Please Help

I signed up for auto pay soon as I did my account now my number is cut off I tried to manually pay on your website and it gives me an error message phone number 506-xxx-xxxx EDIT: number edited by NDesai

Data problems Samsung S7 SM-G930T

I have a new US T-mobile Samsung S7 SM-G930T that does not seem to connect to the Net. I do get a message from Public Mobile giving me 5 reasons why I can not connect. If I cannot connect where is this message conming from? I have a 1gig data package...

Resolved! Does Public Mobile text us using number "8001"

Hi, To make a long story short, I'm using my PM sim is inside a device without a screen and occasionally I get texts from number "8001". I just want to know if this is a public mobile communication or some other spam text message, as I'd like to stop...

MattH by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Cellular Network Not Available

I've been with Public for a while, no change in phones just the plan recently.I'm getting this error when trying to make calls and my texting doesn't work.Please help?!

bziegler by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

I paid twice for my payment..HELP

Hello, I paid online to make a payment for my public mobile line. When I checked my transaction history, it turned out I paid twice and $90 was reduced from my debit card instead of $45 and my payment still ends at 7th of March. Can anyone help me wi...

somaali by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! newbie

Hi everyone, I am new here and want to buy a plan tonight, I would like to have a referal before i do, anyone interested???

denis2 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Overcharged New Activation

Hey there, I activated a plan with Public last month ($20 per month) and you guys charged me twice 22.60 for the plan and 20.34 went somewhere else. How can i get a refund or get the money back on my account becasue the money just disappeared. I have...

TobyWasserman by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Switch to Koodo

Hi everyone, I made a switch to Koodo last week and I realized I already paid 3 months for PM so I'll pay for both services at the same time. Is there a way I could get a refund from PM for the remaining months or stop the service from Koodo until I ...

grandmymy by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

i had to get a new sim for a new phone how do i activate it?

i never registrered my account when i first got it because i didnt know i had to. my phone got stolen so i bought another phone, and went and bought a new sim card. how do i activate it, ity has to be done online?? i am seriously lost.

rblavallie by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Auto renew

Hi,I added money to my account last night, using a prepaid voucher but my services wasn't restored and can't get it to work.

Lpelley by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

FYI: iOS and APNs...

I often see posts telling iPhone users to set the APN in order to get cellular data working properly. Generally speaking, this is not applicable (and often not possible!) because the APN (amongst other settings) are established by a configuration fil...

CalgaryBen by Deputy Mayor / Adjoint au Maire
  • 29 replies
  • 21 Bravos

Locked Out Of My Account Pls Help

Hi all, I have 2 PM accounts, one for my mom and one for my brother. both have autopay set up. Today my mother is unable to make calls even though her bill should have been paid for automatically from my credit card. when i tried logging in I got the...

PrashanthanE by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Early renewal date?

My plan usually renews on the 7th of every month. From time to time, it’ll be the 8th, but this month it’s telling me to renew today, which is the 5th. Is it because February is a short month? That’s the only thing I can think of.

David01 by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Unlock my phone

How can I unlock my phone from the public mobile network ?

cotef by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Follow up to... Interesting... who knew?

Wanted all to learn of a quick response, actually not ever experienced by me! However, I'm a PM newbie...Without knowingly, or even perhaps NOT AT ALL, someone who didn't identify her/ self as a member of the mod_squad AKA moderator_team ..sent the f...

CatCanyon by Great Citizen / Super Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Surprising amount of credit on my account?

When I first signed up for public mobile, I found the whole reward thing nice. However, I've noticed that I have been given $20 of extra credit instead of the usual ten that I get for signing up before 2019 (plus autopay, etc.) At first I didn't real...

TimeLemon by Good Citizen / Bon Citoyen
  • 19 replies
  • 1 Bravos

why i can not get the friend reward?

my friend introduced me this public phone plan ( 40$ plan) and i have been told that i can get 10$ reward in my account once i activited it, and i did open an account and get activited as well as provided my friend phone number, but until now nothing...

toniteng by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Data not working

Hello I have an iPhone 4S and paid for the unlimited talk and text plan with 5 G data with public mobile and I can't get the data to work. I have tried doing a factory reset and have changed my APN settings but it's still not working. I do not have a...

KaitM2434 by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos


hi i am new with this service i paid 2$20 on jan 6 to renew at london drugi got a text on jan 7th to pay again so i paid another $25 total of $50thinking it would cover jan and feb but i got another notice i have to pay again how can i talk to someon...

mahbob_b by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos