Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Online payment
I’m currently I. The USA and my current plan has 2 gigs data but I need more can someone explain. The add on? And which one to pick please
I received a message saying my payment was due tomorrow - June 3rd. I hadn't set up the self serve account (didn't know I needed to). I set up the self serve with the payment option to autopay by credit card just now (June 2). Will my service be susp...
Hello, I was with a store agent who helped me with my plan and set-ups. But I have never set up account info online. recently I need to update my credit card info to make a payment. Would you help me create my online account please?thank you
I have purchased US roaming however am still unable to send and receive texts
Hello, I just received notification welcoming me to the USA and telling me I can do an add on for $10. I am in Montreal from June 2-6th and want to ensure I am not billed incorrectly. I have unlimited texting and calling within Canada (and I thoug...
Hello Public Mobile I am an old public Mobil customer. I was doing all the stuff through My Account but one day suddenly I noticed my account is blocked then I came to know someone is trying to login to my account by using my email or username. He di...
Hi there,I had a 2GB sign up bonus plus the holiday bonus of 2GB and the last 2 months they have not activated. When I look on my account it only shows the original 2.5GB plus 500MB for autopay. Has this happened to anyone else? Appreciate the help
236******* im in need of my PUK code I've been locked out of my Sim. *Edited by Moderator*
Public Points Rewards : Tracking your points rewards @J_PM Since I have some new referrals that are on Public Points and other members have raised questions regarding points can you answer a few questions ? Members that are earning points for their r...
Change my number yesterday and now I have no service at all it shows that I have a signal and then connected to Pubg mobile net work but I can’t make receive phone calls I can’t connect to the Internet
2 days ago request to port from rogers i replied yes the number has not been ported how do i get public mobile to resend port request
I've just ported over my phone from a different provider to Public Mobile. I'm not receiving any incoming calls. How can I get support to get this fixe
I keep receiving phone calls from strangers telling me I called them, when I never did. I'm not sure if someone else is using my number somehow, and am not sure how to resolve this
Hi,I have bought a new phone. can't access the Public Mobile data when I don't have access to WIFI. tried all the steps explained in another post regarding APN. have also tried to remove my SIM card from the new phone and try it on the old, nothing w...
How do I cancel my phone
My account is set up with autopay. My payment automatically came out this morning, I can see it on my banking information. But my service has been suspended and I cannot make or receive any calls. I've already submitted a ticket but I need this fixed...
How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.
So, our family migrated to Public Mobile a while back. It was good for a while, but we are having more and more issues.We have a total of 5 accounts/5 numbers. 2 Samsung S10, 1 iPhone 8plus, 1 Umidigi A9 Pro, and 1 Samsung S9.What is occuring now, is...
How do I speak to a rep to investigate this?
Does anyone know what is going to happen when we phase into 5G given public mobile only offers 3G? Do I need to start looking for a 5G provider?
I need to give you my new credit card number
I have a public mobile account no on a Samsung s7+ and I dropped it doing 60Km per hour. Had a old LG which was locked to another provider. Had it unocked. The talk and text works but no internetHelp Please.
I was wondering if this is possible because it would be a real hassle to have to cancel and then get a new account while keeping the same number. Also, losing the rewards would be a bummer. Seems punishing for those who want to upgrade.
Would like to speak to a costumer service representative please
I'm with Public mobile more than 1 year. Why my loyalty reward of $1 not applied to my payments?
Hi, I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes? Thanks!
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