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Data usage at limit

Mylest
Great Neighbour / Super Voisin

How do I speak to a rep to investigate this?

6 REPLIES 6

dust2dust
Town Hero / Héro de la Ville

What limit? On your phone? Does your account show no data under my data & add-ons? Did you get a warning text at 75% and 95% from 611?

softech
Mayor / Maire

@Mylest give us more info and we can try to help

 

To open ticket with PM:

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

Yummy
Mayor / Maire

Always check status of your data through self-serving account. Do not trust too much SMS telling you are almost done with data nor counters on your phone.

If you keep your DATA on all the time, some background apps/OS might use it without your knowledge.

JL9
Mayor / Maire

Thee so very rarely an error in these cases, your self serve is very accurate. Many times it's inadvertent usage when wifi is unknowingly turned off or you're downloading or using internet with data either fully or partially 

esjliv
Mayor / Maire

@Mylest  - your plan data amount is listed here in your self serve account under Plan Details:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/

 

Your plan data, and any addons you may have, would be listed under your main Overview tab on self serve.

If the Plan data line does not exist, it means you used it all up for this cycle:

esjliv_0-1601935725902.png

 

Then there is the usage details you can try and work through the different pages to view usages here: https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/

But note, the details are not update immediately. Expect a 6-12 hour delay from when the data was actually used in this area.

BKNS27
Mayor / Maire

@Mylest 

I would suggest you check your account first or call 611 on the updated data usage first before contacting a CS_Agent.

 

Your account under View My View on the current usages with dates, amount and what was use for.