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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12199 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23160 Views
  • 183 replies
  • 25 Bravos

Resolved! Help Moderator please.

My most important public mobile client ( My mom ) has forgotten their log-in information, I have 6-7 people I help manage with their public mobile accounts; and I have also misplaced her information. Recently her payment method has changed; and she i...

kylefrankie by Good Citizen / Bon Citoyen
  • 1797 Views
  • 19 replies
  • 0 Bravos

Resolved! Changed plan last month

I changed my plan last month and it was suppose to change today and it didnt why 

Cia by Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Resolved! Summarized Usage for each Billing Cycle

How can I get the summarized usage of texts, minutes and data usage per billing cycle. I can see detailed daily usage but need total summary for each billing cycle.

DaViD2018 by Good Citizen / Bon Citoyen
  • 849 Views
  • 14 replies
  • 0 Bravos

Account ownership transfer

Hello. Is like to transfer acct back to original owner From xxxxxxxx Edit:  Names redacted by will13am.  Please do not post personal information in the public forum.  

Denisepublic by Great Neighbour / Super Voisin
  • 781 Views
  • 11 replies
  • 1 Bravos

Resolved! Add on

How do I cancel a data add on?

jbarnett by Great Neighbour / Super Voisin
  • 550 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Community Terms of Service & New Community Guidelines

I have a public SIM card wife no of: deleted .. Luddite but I forgot to recharge it for a long time ,know it is inactivated ‘so I wanted to know that how can I activate it again because I need only the same no,which I was using it.

Fatemeh529 by Great Neighbour / Super Voisin
  • 669 Views
  • 5 replies
  • 0 Bravos

change number

I just signed up on February 17 and on March 11 my number from my last provider got cancelled. I tried getting a new number but it won't let me. Does this mean I have to wait the whole 30 days? If so, this means I cannot get another number until the ...

Resolved! Change plan

Like to change to 25 dollar half gb plan 

Kash1987 by Great Neighbour / Super Voisin
  • 529 Views
  • 2 replies
  • 1 Bravos

Resolved! No internet connection

Hi,I'm not able to use mobile data on my phone anymore.My phone is a Samsung Galaxy A01 Core.I signed up for Public Mobile at the beginning of the year and had no problems accessing the internet in January and February, but all of a sudden it's stopp...

jco by Good Citizen / Bon Citoyen
  • 1347 Views
  • 17 replies
  • 1 Bravos

Resolved! account locked

My account is locked I waited for 1 hour but the account is still locked.  It will not allow me to use my credit card by calling *611  I need my phone for work and it is not working.  please HELP

karmckhal by Great Neighbour / Super Voisin
  • 1034 Views
  • 9 replies
  • 0 Bravos

Resolved! Reg Plan change

Hi,  When do the new Plan be effective if I make a change of Plan today?Please do let me know. Thank youMP

maheswari by Great Neighbour / Super Voisin
  • 508 Views
  • 3 replies
  • 0 Bravos

Resolved! Account email not verified

Why my account email is not being verified? I am not able to log into my account. My phone number is xxxxxxxxx. Can anyone help me with this. Edit: phone number edited by will13am.  Please do not post personal information in the public forum.

Cant receive security codes from my bank etc

When I am sent security verification codes from my bank or anywhere really the code never comes to me. I know other people have had this issue. My area code is not a new one so that is not the issue as I have heard others on this site say. It saddens...

odonnellcrln by Good Citizen / Bon Citoyen
  • 771 Views
  • 4 replies
  • 0 Bravos

Resolved! Login error

icant login to pay my phone bill  on my account? ... 

Kongsbongs by Great Neighbour / Super Voisin
  • 726 Views
  • 3 replies
  • 0 Bravos

wifi usage

HI my mb are being used up quickly and I'm not using safari or surfing the net . I tried to turn off cell data on my photos but it is locked on . Anything else I can do to help with my mb usage ?Using a iphone 6

Ldaling by Good Citizen / Bon Citoyen
  • 1154 Views
  • 34 replies
  • 1 Bravos

Can't call

I just bought a SIM card and set it up. I also bought a plan and received a new phone number. I entered my new phone number into my phone but whenever I ask someone to call me it just takes them straight to my voicemail(in which I can't access). I al...

Rikuesque by Great Neighbour / Super Voisin
  • 623 Views
  • 5 replies
  • 0 Bravos
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