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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help to add textos to a phone number

Hi, I created an account for my mom few years ago.The 611 service, doesn't have the option to add textos to an old Public Mobile phone plan.I tried to create an online account for her, but the system shows an error when I add her email to start the p...

Need to activate top up my son's account.

Resolved! one email for 2 different account, can't log into one of the accounts

I have been a Public Mobile customer for over 2 years.I just signed my wife up to her new phone and Public Mobile sim, and in doing so used the same email address that was on my original account.Now I can't access my original account because it alway...

Not working!

I tried to switch from koodo to PM but now neither of my sim cards work I activated the PM card, paid, and changed my data settings and nothing works I cant send or receive texts or use my data. I think koodo isn't releasing my phone number to PM but...

Need Followup on Order # 281421 - Exchange Approved, Phone Delivered, But No Followup

redundant thread

Resolved! need to cancel one of my accounts

i pay for two sim cards. one has been lost need to cancel itgood phone number is ************lost card is ************ i think cannot figure it out in my accountif no help i will cancel both Edited by ShawnC13: Removed phone numbers

Resolved! Self serve site vs legacy OSes

Today I got an urgent call from a family member needing a data add-on. That should be simple, shouldn't it? Add funds, then add data. On my old iPhone, I couldn't even sign in because the Sign In button on PublicMobile.ca didn't work. (Other PM web...

Resolved! autopay does not work, when i try to make a payment says there is enough balance

hello, i have encountered a weird issue the past few months. the first time was in december i think. i lost signal, and got email that my account did not have enough funds as payment through my credit card failed. so i made a manual payment...but the...

Resolved! changing plans

When im changing plans it asks me if I'm sure and that "I'll lose my current promotion." Does that mean I will lose all the benefits of my current plan or that I'll lose all the friend referral deductions and loyalty deductions?

Phone occasionally doesn't receive calls

Hi all-I got a Samsung Galaxy A52 for Christmas, and it will occasionally deflect any incoming calls until I make an outgoing call. There are no known triggers as far as I can tell - it will just cut out. The caller will hear a couple of rings and t...

Double Charge

I was charged twice in January for two different amounts. Can someone tell me why?

Resolved! Does PM lock phones?

We purchased a new unlocked Samsung Galaxy A20 one year ago and have used PM since. Recently we sold the phone and the new owner reports that she installed a valid Bell SIM card and received a message that the previous owner has to arrange for the ph...

Resolved! password

I forgot my self serve password. I clicked on forgot password and was supposed to get an email telling me how to fix it. I never got an email and I am now locked out of my account. What do I do now?

Resolved! At eddy no sim with iPhone order

I am not sure how to talk with eddy but I need to a swerve his last question regarding missing shipment of sim card . I did authenticate my account as requested. Just need next step please

Resolved! Changing number to 613 area code

I just signed up to a new account and need a 613 number but none were available on signup. I chatted with an agent beforehand to see how this could be done, and they told me to sign up as normal and then submit a ticket to change since customer suppo...

Referral No more $10 signup bonus

Disregard post - @hTideGnow pointed out people still get the $10 bonus as per Jades post. I was going off the website publicmobile.ca where it says "Welcome Present. Welcome To Public Mobile. As a little present, we'll give you 5 points. Look at you,...

Resolved! Re: new reward points account ?

what is difference between new reward points account and exsiting rewards account? why do I need to sign for a points-based account? what is cons and pros?

Resolved! Activation

Hello. I tried to activate my sim card and followed all steps. When I clicked final step to activate sim card I got 2 check marks really fast but when it got to plans it was just froze then an error screen popped up. I tried to go back and go through...

Resolved! Why do I have to enter my password to check my voice mail?

Yesterday when I called my voice mail to check my new message it asked for my password. This is new and I didn't have to enter it before, all I had to do was enter "1" to listen to new messages, does anyone know why this changed? Is there a setting I...

Resolved! My phone won’t receive calls?

Hello I just changed over to public mobile and now I can’t receive calls? It just goes straight to voicemail.. can someone help??

Resolved! still being autopay billed for dead account, can't log in to cancel autopay

I transferred one of my Public numbers to another carrier (my sister's phone, that I pay for) several months ago, and at that time I assumed my account was cancelled because I lost access to it thru the Public portal (username, password not recognize...

Resolved! PM midnight text

can we change the time we receive PM text? or can we opt out some type of text from PM ?

Resolved! How the Reward Catalogue look like?

Anyone joined the new reward yet? i want to know how the reward catalogue look like, is everything the same price as the current one except we uses points?

Points & Data

duplicate thread asking the same thing as earlier

Phone suspended

Today I got a notification saying that I had 10 minutes left on my phone. Then the phone just stopped working. I got the text yesterday verified that my account was paid. I am using my wife's phone. Can I get a Moderator's help?

Voicemail does not work with iphone

Hello, my voicemail does not work properly from my iphone. If I dial my phone number directly I can access my voicemail. But if I use the "Call voicemail" option in the iphone phone app it displays the message: "Error performing request Unknown Err...

Resolved! Paypal

Serious question, actually I’m pretty sure I know this one but what the heck.. can you use palpay to pay for add-ons?

Resolved! Data

Ok, how do I get points to add on let’s say more data?

Why does, in My Account, it show a link to start activation ........?

Why does, in My Account, it show a link to start activation to use a referral code? I thought with the new activation web pages the link would no longer work and I thought it was removed from that box in My Account that shows the referral code.

Resolved! Transferred PM number to new PM SIM card but phone not working

Followed the Change SIM card instructions but phone still not working.

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