I have no service on my phone

[Brenda-56]

I have no service with my phone

[hTideGnow]

HI @Brenda-56 

can you confirm if your account is suspended or not? if you cannot call *611, try to call 1-855-4PUBLIC and you can get the account status there as well

[esjliv]

@Brenda-56 - as you can see there could be many reasons why you have no service from others' posts. We have no idea why as we do not see your account (we are not public mobile representatives, we are customers like you); or we don't know any details of the situation.

SO more details are helping in troubleshooting your issue. Has any of the above helped so far, or can you answer any of the questions? How about are you a new or existing customer? Did you change phones recently? When did you last have service, if you ever had service?

[BKNS27]

@Brenda-56 

You might want to just to see if there are any outages in your area:

https://istheservicedowncanada.com/status/telus/map 

[Handy1]

@Brenda-56  Is your account active or on hold ? Have you tried rebooting the device or reset network settings 

[Proxima]

make sure that you check your account to make sure that you weren’t hacked or sim-swapped. And then contact an agent for further assistance over what might be wrong with your service.   make sure your main account is secure in the meantime 

[softech]

@Brenda-56 

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

[Chalupa_Batman]

Dumb question, have you paid your bill? 🙂

Also, did you try rebooting your phone?