Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. It doesn’t show where you enter the code they provided. Also I already added a bunch of add ons this past week. Can the credit be placed retroactively?
My account won't let me put my new sim card number in.
I live in the Atlantic Canada and was hit by Fiona. I got the message about the 2GB data for 30 days, but whenever I try to put the code in Plan & Add-Ons section I get this error: This is not a valid promotion code. Please help.
Need to transfer suspended account email etc to the new account my wife set up. She did not know why when activating it wouldn't let her put in my email address. So she put in one of her email accounts to activate my new SIM card. Later we realized t...
After signing in, every option I select from my account says " having a problem...try again later". It has been doing this since yesterday . Any information about this?
I purchased 5 g data before public mobility said that they would give us 2 gs free. Just wondering if I can get credit for the days that I got bc we had no power and my cell is the only phone I had that I could use and keep updated about the storm.
Ok for the past few days I am trying to figure out what eats my data and what doesn’t. Today I checked my data and I had 12.53MB used (I have the 250MB plan) then I went for a walk and when I came back it said 7.26 MB used. That was a nice surprise s...
I just referred a friend to enrol to public mobile and told her that we got 2 dollars off every month for setting up pre authorized payment. But she told me this reward did not show in her bill after she register. Can anyone help ?
I activated my SIM card and promptly received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone ...
How do I remove my credit card information
I am trying to port my phone number to another provider. There seems to be a delay on your side!
I received this text message today. Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connected. https://evb.gg/n#k66666nytawI don't have anyway to add it to my account.
How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS. But the phone is Lost
Hi. I’m from the south shore too (New Germany area). I am currently in South Carolina on vacation and I am wondering how I can access US texting with pictures etc. that I want to send back home to Nova Scotia. I haven’t been able to figure out what a...
Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?!
Okay, so, I can't log into my account because I don't have access to the old e-mail and it refuses to verify me by SMS. So, I can't get into the e-mail address to get the verification code. And I can't get a hold of a human to fix the issue. Their so...
Go to Plans and Add-On, at the bottom right but in promotion code "2GBFiona"
When my wife activated the new SIM (second card in the family), I omitted to give her the "recommend a friend" code and missed the rewards (for both of us). So, what should I do to recover it and receirewards?
Hi, Got an offer of 2 GB data for those impacted by hurricane Fiona, but can't find anyway to redeem the code. Please help.
I just received this text Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connec... Anyone know if it’s legit?
Today the My Account takes for ever to login!!!Today the My Rewards is an oooops!!!If PM is all online.....then please make it work decently. And today is the last day for 5 x $5 RAF....is "ACTIVATE" slow too??
Hello,I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code but obviously I'm getting no where on my own.
Hello from Halifax! I just received a bonus for an extra 2GB given may of us are down without wifi. I can't find out how to claim it. It says to claim it in My Accounts but I can't see where to do it. Any idea?
Or not? It would be nice if never expired and rolled over.
I am having difficulty logging in to self serve. I have three phones/accounts under three email addresses:(A) me@gmail.com(B) me+@gmail.com(C) me++@gmail.comI was able to reset the password for (A) and login once but not again without resetting the p...
I've been trying to logon for months and get a 'system error' . Tried user and email address and no joy..tried community mail to CSagent...Useless, tried 611...Useless. So what now???
I recieved a text to claim a 2GB Fiona reward but can find the reward on the catalog. Any help on getting the reward or is a Scam message?
Received promo code to help because of impact of Hurricane Fiona. ( 7 days no power no water no internet and still counting ) can’t redeem , say code is not valid
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