[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Step 6 of 6: Activate - 'Subscription Not Activated
My subscription wasn't activated. Any suggestions?Thanks
when the billing cycle starts?
I purchased a new sim card on Dec5 but have not received it yet and the card has not been activated, my credit card has been charged for purchasing one-month service on Dec5, but I have not received the card, what would be the next payment day? many ...
International call minutes
I have had the 300 minutes international call but not been able to use it. I bought it to make some international calls but whenever I try calling any international number, it keep saying I do not have or cannot make the call. That I do not have the...
Boxing week plans are here
Check this one out 60GB for $45 5G unlimited plan or opt in for 90 days and it’s only $40 . So $120 for 180 GB to use over 90 days . Don’t hesitate on this one . And merry Christmas all
Resolved! Need account unlocked!
Hello, my PM account (not this one) is locked out and cannot reset password. I had to create this separate Community login just to ask for help since I cannot log in to my main account. Can you please send me a private message so I can give the info ...
SIM not received, No ticket, No Customer Service, cannot connect to My Account
I ordered two plans on Nov. 21. SIM cards were not received. I have tried repeatedly to contact Customer Service as per instructions. Could not get a Ticket. Could not get into My Account to cancel the service. I have requested my Credit Card co...
Resolved! NO CUTOMER SERVICE AT ALL??
I am trying to chat with a customer service agent since 3 hours ago and was not successful. Online chat robot leads me to submitting a ticket, and the page does not even open. I am really shocked, how they can be so irresponsible to close all the way...
Can't activate eSIM
Hello, I keep getting error message that I can't activate my esim on my pixel 6a and to Get support but there is no available chat agent available. Has been like this for hours please help me activate.
Phone number not eligible for port
trying to transfer my old number to public mobile, after trying it once, and reply "YES" to the transfer message, it replies me " having trouble transferring your number", and then trying 2nd times,it shows " Phone number not eligible for port"what c...
Resolved! 'unlimited' minutes and texts with $25 plan
I looked at my plan usage today and I noticed that the 'unlimited minutes' and 'unlimited texts' showed the number of minutes and texts I have used during this billing cycle. However , it also showed 'minutes 'left and 'texts' left. I think...
Problem with 5G speed
I have a Pixel 6, it is 5 G compatible. When I changed its setting 5G connection speed, as I have a 5G plan. So it doesn't work, the speed is getting is barely 1G or 2G. Tried restarting the phone but still the same thing. Can you guys help me out pl...
7B1 your phone is not activated on the network
Hello, i swtiched to a new 40G 34$ talk and text and data plan and the cycle renewed today and whenever we call outgoing it says "7B1 your phone isnot activated on the network please call client care for more information.It can receive calls. I have...
Phone doesn't connect to Public Mobile
My phone will not connect to public mobile, put the SIM in yesterday and paid for everything fine, was able to transfer my phone number so I think I signed up properly and everything, but still won't connect.I have restarted my phone, turned it off t...
Resolved! Call Display is not working for me
I just ported my number to Public Mobile 4 days ago. However the call display function is not working for me, all the calls I receive is showing "No Caller ID". I have tried restarting the phone and turning the caller id feature on and off in Setting...
I never received the sim.
I made the mistake of trying to switch to this company. I never received the sim, I can't cancel because there are never agents available. How can I get my money back and close my account?
how to change the credit card on file
Hello. I have tried few times to change the credit card on file, but an error always appear saying, "there are issues, please try again later". Please let us know why this issue, and how to correct for changing the credit card. Thanks. xxxxxxxxxxxEdi...
transfer phone number from koodo
I require a re submission request to Koodo to transfer my number
Problems since switching to Public Mobile
Hello, Since switching to Public; at random, texts won't go through and I'm also not able to do phone calls. I reboot my phone many times a day. Any solutions??THanks,Celine
forgot email
I need to update the expiring credit card info for my daughter's account, but I forgot the eamil I used for her account. I selected "Forgot email", then enter "Phone Number", but the link was sent to the email address which I forgot. This does not m...
Trouble porting a phone number
HiI recently moved my son, my daughter, and myself from Rogers to Public Mobile. My daughter and I switched over fine, but my son is still having problems two weeks later.He can receive/send texts and has data, but he’s unable to make or receive pho...
Changing email
Has anyone had a problem when changing their email in their self serve account/eversafe iD? I get an error message "Failed policy validation". My old email remains but my new email recieved a public mobile email saying my email has been updated to it...
double payment and issue submitting ticket
@CS_Agent I signed up for the Black Friday promo and was prompted to pay for my first month and sim card at sign up. When the sime card arrived I was prompted for payment again when I was activating my card. I've been trying to submit a ticket to po...
No access to Data
@CS_Agent My wife and I both removed our PM sim card for 2 months from 8 Oct while we were out of Canada. I replaced my sim on return. My phone / text service works but I cannot get access to data on my iPhone 14. On the iPhone Control Centre page, t...
Cannot access account linked to phone plan before Eversafe (said e-mail was not registered)
Hi,I recently created a new public mobile account that was registered with an e-mail but I am unable to access my original pm account that is linked to my phone number and a current phone plan that is currently put on hold. I have been trying to find...
Subscription not activated
I followed all the steps, and at the final step this error happened. I have Koodo esim card. tried to contact the CS but I keep receiving a blank page once I try to contact an agent. they already dictate the money.
about "subscription not activated" issue over two weeks
Hello all, I ordered Black Friday deal with eSim option, but failed at activating using public mobile App on my pixel 6a phone. now I was stuck in the middle of activation, and the public mobile app keep showing "subscription not activated". I have s...
Resolved! US Roaming not working (on island of Hawaii)
Per the chat support app, I was instructed to address this post to @CS_AgentI was recently on the island of Hawaii and had activated my US Roaming add-on. I made sure my Data Roaming was switched on. For whatever reason, I was unable to use the cal...
Resolved! Not receiving incoming texts/calls
Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.
joining public mobile
i am trying to download the public mobile on my new phone but l am getting a error message it is saying ask your it for the correct qr code how do l fix it
i cannot receive incoming call
I have a Galaxy Note S20 Ultra. Since I got this phone, I couldn't receive any incoming calls or messages. I thought there was something wrong with my phone. My phone broke, so I bought the same model, and I still have the same problem. I tried anoth...
