Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not able to activate esim

I just subscribed to a plan yesterday. The phone I tried to set up with esim is not working (It needs Gspace to download public mobile app but the app won't open properly in Gspace so.I can not continue to activate). I was wondering how I can use phy...

Resolved! Can't activate new esim account because app can't be downloaded onto phone (country region issue)

I just paid for a new account but can't complete activation as the phone i'm trying to download the app on says the app is not available in this country .. my nephew is from egypt and that's where his phone is from, however we took out his sim and ch...

Resolved! can't create account on the app

eversafe page comes up blank so I can't enter an email/password to create the account

Installing ESIM on iPhone 14 pro

I cannot manage to install ESIM. Any pointers? Is there a way to get the QR code. Apple seems to prefer this. Every time I go to install there is an error unable to install ESIM.

Resolved! Phone not allowing me to make calls

My phone isn't letting me make phone calls and when I try to call anyone it says "7B1 your phone is not connected to the server". It still lets me receive calls and messages and send messages but all calls show up as "No Caller ID". I requested a pla...

Resolved! Still only SOS service

It seems this is a common problem.I signed on the night before last and still don't have service. I have tried the suggestions I found in this forum (remove SIM for a minute, etc) and nothing has worked. Yes, I responded to the validation SMS from my...

Porting Issue

I transferred my number from bell but it has not completed the transfer. I still cannot get any calls from my Public mobile network and I still have a bell account. I understand, that when I transferred the number, bell account was to be automaticall...

Calls

I just registered to PM last night and now can’t make calls. Is it because of eSIM card? How does it work? What am I supposed to do?

@sevice not working

i just joined yesterday. i got an esim. now i cant send or receive calls or texts

Getting unauthorized access on login and phone won't ring or receive messages

Hi, my phone stopped working since 07/05/23 randomly. It still shows connected to public mobile network but I am not receiving any texts. Both incoming and outgoing phone calls say "I have ran out of available minutes" even though I have an unlimited...

Overcharging

I signed up for an add on that was $30(?) and got charged $73 PLUS the usual monthly rate!

Resolved! Data Charges

My public mobile account is being heavily charged for mobile data use when I am at home and only connected to the internet via wifi. How do I get this fixed?

public mobile like a fraud or cheater.

Last month June 06 public mobile charge me double. but I try to contact them but I can't because they don't have an active phone number or e-mail. What kind the business is this? no phone number no e-mail is it business? (You know Fraud people have a...

Resolved! tried most of the day to send a referral.

Can't login on mobile, desktop or the app I just downloaded. Just get errors. They ended up not wanting Public as others are same price without these issues. What is the technical problem lately?

Resolved! I lost or my phone got stolen

Resolved! Points vs rewards

I've recently discovered the point program! I've been with Public mobil for 3 years. it doesn't seem like point program is as good as rewards?

Resolved! Need help with transferring number

Hello, I received a text message saying there were difficulties transferring my number.I had the new Sim in my phone by mistake. Is it possible to try the transfer again now that I have the old Sim back in the phone.

Resolved! Monthly renewal of plan notification

I miss no longer receiving the monthly notification that my plan has been renewed. I like resetting my statistics at that time.

So sick of public mobile I can’t receive texts from my mom

Do not disturb I’ve already tried. It’s literally only my moms phone number. This is a pretty serious problem as my dad died and I actually missed the phone call thanks to you guys. This needs to be fixed right away, please send me to the right direc...

Resolved! How do you reach a public mobile agent?

I don't see any way to physically talk to someone to resolve an issue with my phone plan. the chatbot is useless. What options are there?

Cannot get online

I cannot get online inside the buildings, need to go outside, it’s ridiculous and frustrating

My sim wont actually work for some reason

I just bought it and tried to set it up but it wont read or something because it just says sos only and I picked a number but it wont work and I need a 6 fidget code from said number to activate my data

Resolved! I deleted my e sim I need a new one

My number is having trouble porting over to you guys and I accidentally deleted my e sim and need a new one

Resolved! Make payment

Cant find the link on which to make payment

Resolved! Wifi calling

Hi, i am moving to an area of poor cellular coverage. Does PM offer wifi calling?

Website Suggestion - List of all Telus locations in Canada who carry PM SIM cards for purchase

Hello Public Mobile,I would like to make a suggestion for your website. Several questions come in on where you can purchase a Public Mobile SIM card in person or require to pick one up in person faster than it can be delivered. Several of your member...

Resolved! Call forward

wondering how to set up call forward on my android

can't log in to finish account

ok i signed up for public mobile went and tried to download app but could not get it done on phone because i cant get app on my phone but my tablet supports it but it locks me out and i already payed for service

Resolved! Need Help Now Please

I can not use my phone now as I had a great help from one of the community support workers that was working with the tech to activate 2 accounts for me and we have ported our numbers from another provider and now we have no phones working. I am told...

Resolved! Number transfer

I need to transfer my number from koodo

Community

Forum Posts