Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account worked with selfserve.publicmobile.ca in the past, but not any more with the long address starting with telusidentity.telus.com.I have saved logins in my computer, so the username & password are 100% correct. I tried suggestions in the for...
Hello, I am locked out of my account. I cannot login and it's giving an "error please try later" when I try and reset the password. Can a mod please help? Thank you@CS_Agent
How do I create an account for online? When I tried said I need customer service to help me with that but getting ahold of someone from customer support has proven to be quiet frustrating and impossible! So now what do I do?
Hi, I want to port out from my current carrier and join public mobile keeping my existing phone number. How can I do this?
I purchased a PM sim around 3 weeks ago. My number has not successfully ported over as I cannot receive calls but when I call out my number shows up. I can however, call from by Bell sim and they are still charging me.Please help so I can get this su...
I cannot receive the text from u.s. Does it mean I need to turn on u.s. roaming services? Otherwise, is there anyway to receive the text in Canada?
Hey there !I'm new to public mobile,when I just signed up today and I forgot to enter the promo code for 2 extra GB for 12 months. Is there anyway to redeem it now?
Hello everyone, i just got a new SIM card and activated it, I paid and the sim card was activated but after I put it inside my phone, the phone didn't read the sim card. "no sim" I thought it was just my phone but I tried with another phone and i am ...
I cannot login into my account even though I have resent my password several times.
When I sign in I get a weird telus page. I am 99% sure I used correct userid and password. It's just a new computer.When I try to reset password I get the following error. There was an error resetting your password. Please try again later.
Things seem to really be a mess with my service(s)Recently bought a Xiaom Redmi Note 11 pro+. It is a dual sim phone.I used it in Ontario for a few days without issue, received calls and texts, did not try pics in text.Bought a 10 day roaming plan fo...
Can I use data in USA ? Thank you
I only have 5gb data per month. Just use for the new and send email, no music and video. still need 300mb everyday. Want to know how to save it. thanks,
My account has suspended and I’m trying to make a payment before the 90 days that will end on sep 10th but every time I log in to my account it’s not allowing me to make a payment and an error shows how can I reactivate my account?
Is it possible to swap the phone numbers between two different public mobile accounts?
My credit card was charged for an auto renewal fee. I turned auto payments off when I created the account. I live outside of the country and when signing up I knew I would only need services for one month. However I just checked my credit card today...
Does anyone know how to change the email address on your account?
How do I transfer contacts from iphone 5 to moto e5 please?
As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.Ralph SIMon returned these links I think may help shorten customers' "journeys" to open a ticket. No idea how stable these link...
Hi, can someone help me to understand why I activated a roaming last night and they took money in my account and the plan is not working so now I reactivated another roaming to use my phone in US . Can someone help me to get my money back please. Tha...
i can’t attach a new sim card on to my account it keeps glitching or something
Hi, I just try to update my credit card that was expired and always received message “ something went wrong” several times. Could you pls advise what is the issue. Thank you
I recently switched from andriod to iphone, keeping the same sim card. I was wondering how I can add a celluar Plan, as I dont have a qr code.
HiI recently had to get a new phone as my old one was water damaged. I bought a used phone and it was supposedly unlocked but I was unable to transfer my SIM card. When I checked on the phone, it says the carrier is Public Mobile but that the SIM i...
I'm not too happy with my current contract ($25 or so for 1.5GB). I know that when I've been with previous providers, I have spoken with customer service and negotiated a better contract. But I know I can't do that with PUBLIC so I was wondering if i...
In the Rewards portal, I see the 1 GB redeemed on August 16th.However, in the Account portal, on the My Account page, I don't see the 1 GB in either the Plan Usage or the Add-On Usage sections. Where and when is it supposed to appear?
I've been notified that a number of calls have been made with my phone number without my knowledge. Is there a way to secure my phone number without cancelling it?
Hi! I am on autopay. There were funds in the account. Why did I get a message that you 'could not renew my service because you didn't receive payment'?
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