12-27-2022 07:01 PM
Hi, I want to ask about my old sim-card first.
I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.
Now, I want to use my old sim-card. Can my sim card be used again?
Second one is My account was deactivated with the non-using over 90 days. So, how can I re-activate my account?
Thank you for reading my inquiry
Solved! Go to Solution.
12-27-2022 07:12 PM
looks like you're gonna need a new sim. If you're in the GTA, these guys have a local pick-up option. Otherwise mail is MUCH faster than buying from PM.
12-27-2022 07:07 PM
Can't reactivate @Sunjae16
To be sure, try logging into self-serve- if you can't any longer, it's permanently deactivated.
12-27-2022 07:02 PM - edited 12-27-2022 07:07 PM
@Sunjae16 you cannot reuse old sim card since your old account was already deactivated for non payment over 90 days
And no, you cannot "reactivate" your old account with your old number
You will need to buy a new PM sim card and then activate again as a new account with new number
For sim card, consider buying from Telus or Koodo store instead of order online from PM site as delivery could take as many as 3 weeks if you order from PM site