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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52411 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60534 Views
  • 186 replies
  • 30 Bravos

Resolved! About cancelling ongoing plan and getting a better plan.

actually i was using the 25$ plan which ends on may 25. But now i need more data and cant wait till may 25. How can I change my plan to 50$ cuz when i try they say it will start on may 25. But i want it to start now

Gurjant0620 by • Great Neighbour / Super Voisin
  • 1161 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring from Koodo to Public Mobile

Hi, I would like to transfer from Koodo to Public Mobile- already contacted Koodo and they have noted the transfer request and guided me to this website for the next step. Please advise what the process is. Thanks, Naji.

NajiZaed by • Great Neighbour / Super Voisin
  • 1703 Views
  • 5 replies
  • 0 Bravos

No service

My son’s phone has had no service since last night & when I try calling his number, it says the call commit be completed as dialed instead of going to his voicemail.  Any suggestions on what could be the problem? I’ve checked my account and seems goo...

mdesi by • Good Citizen / Bon Citoyen
  • 2588 Views
  • 23 replies
  • 0 Bravos

Resolved! how to use texting

Hello, I don't know how to activate texting and how to enter international phone numbers. I have Android and had Signal messaging which I uninstalled to use Public. should I see a special icon? thank you for your help. Have a wonderful day!

NT3 by • Good Citizen / Bon Citoyen
  • 1373 Views
  • 8 replies
  • 0 Bravos

Resolved! It’s Urgent

Helloplease I need to speak to agent urgently!!!!!

Twenewaa by • Great Neighbour / Super Voisin
  • 1057 Views
  • 8 replies
  • 0 Bravos

Resolved! Daughter is locked out

Hello, my daughter is having trouble getting into her account.  We can't seem to reset password. Also would like to change her email address.  HELP!

marspice by • Good Citizen / Bon Citoyen
  • 882 Views
  • 4 replies
  • 0 Bravos

Service issue

Some of my calls are not comming to me. My friends are saying they are trying to get me , but the phone doesn't ring on my end . Whats going on??

Resolved! Plan Upgrades

 I've always been on the $40 plan but I find I need more data now. I'd like to upgrade to the $50 plan. I purchased a $48 voucher at 7-11 and added l it to my account by phone.I cannot see where and how to upgrade my plan. Please help asap as my life...

messenabout by • Model Citizen / Citoyen Modèle
  • 1909 Views
  • 14 replies
  • 2 Bravos

Upgrade Plan

Currently on $15 plan and thinking of upgrading to $25 plan. Will my existing rewards carry over?Thank you Community for your response. 

Koombassi by • Model Citizen / Citoyen Modèle
  • 1436 Views
  • 10 replies
  • 2 Bravos

Need a referral code for activation.

Greetings everyone.I am the neeew kid in town. I need a referral code to activate from a lucky-gooood friend. iI will use the first received. 

Nkongteh by • Great Neighbour / Super Voisin
  • 782 Views
  • 3 replies
  • 0 Bravos

Resolved! Rewards

REWARDS OLD SCHOOLI don't think I'm receiving the proper amount of rewards each month. Hi received $2 for auto pay and $2 for loyalty. I've been with public mobile since 2019. Does that not look like $6? How do I find out the anniversary date of when...

messenabout by • Model Citizen / Citoyen Modèle
  • 2073 Views
  • 16 replies
  • 0 Bravos

Resolved! Card activation failure

I had an account  with public mobile let the account  expire after 3 months then I got a new card inserted into phone started the phone up tried to login to old account  I couldn't  and the password  recovery  came back: login failed many times in a ...

Sharp40sw by • Great Neighbour / Super Voisin
  • 1073 Views
  • 6 replies
  • 0 Bravos

Resolved! login

Hello!  I logged in and out my account through my laptop successfully about an hour ago. When I just want to log in again, it just keep me waiting without logging in before it started the log in page over again...  I had tried different browsers seve...

cycj by • Good Citizen / Bon Citoyen
  • 1061 Views
  • 5 replies
  • 2 Bravos

Resolved! Transfer Telus Landline

Hello Everyone. I've decided now is the time to drop my land line and use my mobile exclusively. I also want to keep my exiting Telus landline number. Many months ago, I remember reading on the Community that the switch over is reasonably quick and e...

Koombassi by • Model Citizen / Citoyen Modèle
  • 1644 Views
  • 6 replies
  • 0 Bravos

Resolved! Data used

why do I get a notification saying I’ve used up 75% of my data a few days after my plan has been renewed?

firemonkey by • Great Neighbour / Super Voisin
  • 883 Views
  • 5 replies
  • 1 Bravos

Resolved! dead phone

I just received the phone and activated yesterday and nothing happened, dead ?

addition by • Great Neighbour / Super Voisin
  • 708 Views
  • 5 replies
  • 0 Bravos

Resolved! Booster

Is there such a thing as a booster to improve signal strength? 

dfergus50 by • Great Neighbour / Super Voisin
  • 2960 Views
  • 14 replies
  • 3 Bravos

Resolved! Auto payment Credit

Hi,I recently transferred from other carrier to PM. I suppose to get Auto Payment credit of $2 each month, but I didn't seein my account. Please add all what missed rewards. Thanks 

phrmc21 by • Great Neighbour / Super Voisin
  • 712 Views
  • 4 replies
  • 0 Bravos

Resolved! Change my plan

Hi, Can anyone please help me out with how to change my current plan? Thanks 

Fitore by • Great Neighbour / Super Voisin
  • 847 Views
  • 5 replies
  • 1 Bravos

Account disabled?

Says my account is Disabled... I still have 9 days left for this month already paid... how do I find out my account number without being able to log In? Or how do I fix my log in? Phone doesn't work..

Stephansab851 by • Great Neighbour / Super Voisin
  • 576 Views
  • 3 replies
  • 0 Bravos

Suspended Account

There is money in the account balance to pay my plan and the last renewal date went by. Please help

Emanuel3 by • Great Neighbour / Super Voisin
  • 802 Views
  • 6 replies
  • 0 Bravos

Account suspended - need help!

Hi,   Who do I contact to get my account activated?  I have autopay and I see payment was taken.  But my account is suspended?? Thanks

Ken_YYC by • Great Neighbour / Super Voisin
  • 1001 Views
  • 9 replies
  • 0 Bravos

Resolved! Payment Problem

Hello my account has been suspended, I recently have a new debit card, it's activated (used many times online and in stores) I forgot to make a payment yesterday for my cell phone (due date) and now when I try to make a payment it says "card declined...

forzza by • Good Citizen / Bon Citoyen
  • 1799 Views
  • 14 replies
  • 1 Bravos
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