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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Texts

Resolved! Texts

I am not receiving text messages sent from South Africa.

Resolved! BlackBerry

What is happening with BlackBerry. New sim card and $20 towards a new phone is lame

Resolved! login disabled

I need some help, for some reason my login has been disabled.

sim card invalid

just went to walmart and got a sim card and phone number for a new activation. got home, card says invalid, tried calling phone number and someone answered it, so the phone number must belong to someone else. any ideas????????

Resolved! Overcharged

I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to. What to do to return the money to my bank account?

Resolved! Public Mobile connection on ferry from Vancouver (Tsawwassen) to Victoria (Swartz Bay)

Hopefully not too stupid of a question. For those who take the route from Tsawwassen to Swartz Bay frequently, how is the connection while sailing on the crossing? I am looking at the coverage map and I see that everything is fine after Galiano Islan...

Resolved! Can I use a cell phone brought from Lucky Mobile and use it with Public Mobile please?

Hi everyone,I need to replace my 7-yr old phone, trying to save $$$.I am thinking to either buy a cell phone from Lucky Mobile : ZTE Blade A3 LORBuy a prepaid phone from Koodo MobileCould I use them with Public Mobile net work please?Have you ever do...

Resolved! How to confirm that my email works?

TLDR: I'd like to confirm that the email I provided works because I never got a confirmation email of my new activation. I recently transferred over to Public Mobile and when I completed the activation process of creating my account, selecting a plan...

Data problem

I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone. Thanks!

Resolved! PM Membership Stats

As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and - Possibly by month?Are those stats readily available?

Resolved! Payment problem

Good afternoon, I logged in today and tried to make a payment to top up my account. But I keep receiving that I already have enough funds, although my plan is suspended. Every time I try to go and check my plan tab I receive an error. Is anybody rece...

Resolved! Funds not loaded!

I've added funds via Xooms "Upload Pre-Paid Phone" however, my account still says suspended as not enough funds are available. I already have a credit of $10 plus I uploaded $35 via PayPals Xoom.I've contacted Xooms customer service and she verified ...

Resolved! PLEASE HEEELP

Ive tried to update my plan this morning for the $25 plan and instead you guys kept me the same plan I had before $15 charging me for the money I put to exchange the plan. Could you please fixed for me???

Resolved! Some website links are not functional; trying to change my base plan.

I'm trying to change my base plan.I go to "Change Plan" under the "Overview" tab, and it takes me to a page in which my current plan nor other plans are listed under their respected areas. The "Plan and Add-Ons" tab doesn't work at all for me. It tak...

Resolved! IPhone 12 Pro

Does IPhone 12 Pro work with Public Mobile

Trying to remove auto pay but can’t login to self serve

Hi, my phone was connected to my husbands profile and his email. We are both cancelling our accounts now because we’re moving. I’m trying now to ensure that auto pay is cancelled on my account because he’s already removed auto pay.how can I do this?

Resolved! Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time

Hi everyone, I am a new Public Mobile member and when I signed up I entered the promo code to get 2gig of bonus data to my account but I did not notice I had to click "apply" to apply the code, I assumed since I entered it everything was ok. I only ...

iMessage Activation error message after 24hr!

Hi, I joined Public Mobile yesterday porting my number from Rogers. I have an iPhone 11.Everything went well during this transfer process EXCEPT for the iMessage.I got the $35/month plan btw.After 24-hours (per Apple article it says it could take up ...

Resolved! LG G7 phone compatibility

I can't find my phone in the list of phones that are compatible with Public. Has anyone used an LG G7 phone or know if it is compatible?

Will a blocked caller's text messages show up in my self-serve usage history

I would like to know: if I block a contact on my iPhone, and that contact sends me an SMS message, will this get listed under the "usage history" in public mobile's self-serve portal? I understand that public mobile will "attempt" to deliver a messag...

Resolved! Loyalty program

Hi, just changed my plan and I noticed my loyalty program was not applied on my billing

I thought I had activated new sim and plan ,money was taken from vouchers but didn't activate I gues

Resolved! Realme 7 5G no data

I just got a new Realme 7 5G on Tuesday this week and set it up, put my sim card in from my Samsung Galaxy S8 into this phone and I can call, I can text but I have no data connection. Any answers would be appreciated and I thank anyone willing to hel...

Resolved! 2 GB promo activation.

Hi there, I'm with Lucky Mobile looking to switch for the rewards. I'm new to Public, I signed up to the 2 GB bonus promo email last week, and I was wondering if I could still sign up. I know the 13th is the last day to sign up using the promo code, ...

Resolved! How do I cancel my phone plan?

I am moving out of the country so I would like to cancel my phone plan. I have removed my autopay but is there anything else I need to do to terminate the plan?

Trying to activate phone online

The activation form does not accept Gatineau, my city in Quebec.......how will I proceed?

Resolved! Re: Transferring or Changing your Phone Number

My daughter has a problem she does not have the Sim card for telus anymore she is no longer using the Telus phone number she used to have and is now using a new phone number from public mobile. Her phone can make outgoing calls and text messages but ...

Re: Transferring or Changing your Phone Number

I seem to be unable to tranfer my number from Freedom Mobile to Public. I already called freedom and they said all they need is the request to port the number from Public, but when I type in my number for the transfer on Publics site it says "Unable ...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Texts

Resolved! Texts

Resolved! BlackBerry

Resolved! login disabled

sim card invalid

Resolved! Overcharged

Resolved! Public Mobile connection on ferry from Vancouver (Tsawwassen) to Victoria (Swartz Bay)

Resolved! Can I use a cell phone brought from Lucky Mobile and use it with Public Mobile please?

Resolved! How to confirm that my email works?

Data problem

Data problem

Resolved! PM Membership Stats

Resolved! Payment problem

Resolved! Funds not loaded!

Resolved! PLEASE HEEELP

Resolved! Some website links are not functional; trying to change my base plan.

Resolved! IPhone 12 Pro

Trying to remove auto pay but can’t login to self serve

Resolved! Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time

iMessage Activation error message after 24hr!

Resolved! LG G7 phone compatibility

Will a blocked caller's text messages show up in my self-serve usage history

Resolved! Loyalty program

I thought I had activated new sim and plan ,money was taken from vouchers but didn't activate I gues

Resolved! Realme 7 5G no data

Resolved! 2 GB promo activation.

Resolved! How do I cancel my phone plan?

Trying to activate phone online

Resolved! Re: Transferring or Changing your Phone Number

Re: Transferring or Changing your Phone Number

Updating Credit Card Information

My mother is deaf. How can she initiate a TTY call...

Opened wrong new account

Esim to physical sim

esim