Community

Re: Plan change, plan charged

I switched over to that plan, and now my service is not working at all... Only on wifi server... Been trying to fix solutions with customers support and nothing 

Missing Sim card

Hello:I purchased a pre-owned phone on August 29,2022 which I have received  But, unfortunately the SIM Card that I was suppose to receive has not yet arrived. Thank you

I need to talk to customer service to deactivate my account

I don't use my Simcard, since I am leaving Canada. Please remove credit card and deactivate the account.  

My Hotmail mailbox cannot receive the security code

Hi there, I don't know when it started. The public account I just registered wants to send me a security code but I just can't receive it. I can receive emails from the public community but the security code I have tried many times but can't get it.

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

City I live in

I updated my address to alberta.  The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

update plan

PM just updated the cost of my plan to $13.  No extra benefits.  For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion.  Does that mean I lose my existing rewards?  If so why should i lose them?

changing my registered email account

Hi, I already have an active Public Mobile My Account, but I want to change my email address.  How do I do that, please?

New activation and used 12MONTHS2GB promo code

I just activated (transferred from Koodo) and chose the $25/month plan. I used the promo code 12MONTHS2GB at activation and didn't receive any errors. But as of now in my account, I see only the base amount of data (1 GB). I don't see the 2 GB of bon...

Deactivated account

I went on the site on Sept 11 and paid 20 + tax using my credit card.  Now I am deactivated.  Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site.  I paid what it was requesting.  There is no record of ...

Plan change, plan charged

Hello, So my recent plan changed September 4th  to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator ...

Not receiving password reset link.

Hey there, I've requested multiple password resets to cancel my plan and can't get an email to reset my password and my saved password doesn't work. Thanks

Trying to xxxxxxxxxxxx pay a xxxxxxxxxxx bill to reactivate my phone

I set Credit Auto pay bill,but no discount

I have just setup credit AutoPay, But I cannot see any discount( 2$/mo) or discount,I can see next bill? or no discount?

Can I use 2 phone numberin my account?

I use email address  long in,but only one phone number,I need add another phone number with another email address, How can I add my another phone 

Changing my current plan

Hi all, I want to know how I can change my current plan to a plan of $25 / month. I don't know where to click. Thanks for your help.

data

HiToday I set up a roaming text-only add on for my wife and found the process far easier than it had been but I also found out that she was being charged for huge amounts of data. Yesterday she was charged for 55.65mb and all she did was clear out so...

Add-ons

On Oct 19/22 I purchased 2 USA admins for my phone xxx-xxx-xxxx and my wife’s phone xxx-xxxx-xxxxxxx. The service was terrible most times we tried to text or call we were unable to make a connection. Do you provide a decent service in the USA general...

Plan change

I upgraded my plan last month. The following month, it was back to the previous plan. Why. 

login

Why is your login site down. I cannot login.

Return money back to me

Hi My name is xxxxxxxxxxxx  is your customer, My account number: xxxxxxxxxxxxxxxxx. ,  Please return $22.60 back to me immediately . My bill date is on every month 14th, on September 8 2022 I removed the auto pay from my account , why did your compan...