Change email

[csweezey]

I need to change the email I use for login/contact. I have switched providers and no longer have that email address. How do I change this. 

[HALIMACS]

@csweezey 

There are 2 places this should be changed:

1. in your Self-Serve account:  follow CSA contact as @Yummy provides to contact the support agents, and
2. in your Community account:   you can easily do this by tapping your  icon upper right of your screen, go down to My Settings, and update your new e-mail address there.   Doing this ensures a smooth use of support services in future as both Community and Self-Serve e-mails match.   

[Yummy · Accepted solution]

Only agent can update your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here