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Ticket reference number: 269491-528

ricks
Great Neighbour / Super Voisin

can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....

Can you cancel delivery to the house, and i go purchase 1 on my own..??

5 REPLIES 5

BKNS27
Mayor / Maire

@ricks 

You will receive a $10 credit on your second bill if you use a Referral Code. 
You can get a Referral Code here if you just ask from members here.😉

You can also order a PM SIM online from Canadian Cell Supplies on sale for $5.99 then you are ahead by $4 ($10 credit - $5.99).

You can also pickup the SIM from CCS if you live in Oakville, Ont.

popping
Retired Oracle / Oracle Retraité

@ricks 

Online SIM purchase is not refundable and is stated on the SIM card order form.

You can save the extra SIM to refer your friend and family.  I keep a few PM SIM card for this purpose.

 

popping_0-1671486380413.png

 

Coverhiro
Model Citizen / Citoyen Modèle

@ricks Like somebody already mentioned reach out to a Customer Service Agent.

Using the chatbot didn't work for me. I kept getting errors. You can contact a @CS_Agent  directly or following these two methods from their help articles:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

hairbag1
Mayor / Maire

@ricks wrote:

can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....

Can you cancel delivery to the house, and i go purchase 1 on my own..??


You can certainly purchase a sim somewhere else and start your PM account. Save the one being mailed and gift it to a freiend or family member. Make sure they use your referal code for the Points.

 

added from Help section...

 

Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. Your friend will also receive a one-time $10 credit when they use your referral code.

 

 

Hollister
Deputy Mayor / Adjoint au Maire

@ricks 

 

You will have to contact an agent to see if it has been sent yet and whether you can cancel. You can pick one up at a Telus or Koodo store.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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