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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sign in trouble

Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not down...

Resolved! Moving within same area code

I have a number that I received when in Kingston ON. I have moved to Ottawa ON, within the same area code. But my local calls now show up as long distance (from Kingston to Ottawa). Is it possible to keep the same number but have the number now based...

Resolved! number transfer issue

i got a sms from public mobile while i was transferring my number from previous carrier saying there was a trouble transferring number because i typed in wrong imei. i think they called me this morning regarding this issue but i couldnt answer becaus...

Phone calling wrong numbers

This has happened several times now. I'm dialing correctly, and when I use other phones to call the same numbers, they work.Also, can't seem to view comments on other posts here, it's not responding when I tap on posts.

Resolved! Need new request to transfer my number to PM

Hi there, I just joined PM but it seems the request to transfer my number from Freedom to PM was not completed on time and now is expired.I called Freedom and they told me that PM needs to make the request again and then I need to call them so Freedo...

Resolved! Switching plans mid-cycle

I needed to upgrade my plan mid-cycle.Are plans pro-rated?

Esim not installed when plan purchased through app

I have a PIxel 7. I am switching to Public from Fido. Ive gone through the payment and selecting an esim option, however its now 12 hours later and my phone says I have no sim card activated in it. I took out my Fido sim after I got a notification sa...

Esim activation failed

I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?

Billed but we aren’t set up for monthly billing

Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.We didn’t set up automatic billing. thank you for your help.

Cant make calls

I live in Canada and have been with public mobile for years now, so have my parents. Today none of us can make calls. It says its because we dont have US roaming as part of our plan but were not travelling. We’re home in Canada like we always have be...

how to connect to a live chat agent？

My phone lost signal after converting to esim

5G not showing up

I signed up for a 5G plan (yesterday) and I have an unlocked Samsung S20 FE 5G phone.I reset the network settings on my phone but under network settings and network mode the highest I can select is "LTE/WCDMA/GSM". I am in a 5G area as well as confi...

Resolved! Not getting text verification codes when signing into banks, etc.

Hi Everyone, I haven't been receiving text messages with verification codes when online banking is asking me for them. I did receive one from Public Mobile to verify my identity, but for some reason, other ones are not arriving. What could be the pro...

request a manual port of phone number

Hi my sons phone was stolen so I need to request a manual port out because of stolen phone? unsure how to do this-I have set up new account with telus but I can't receive text messages to this phone number to verify anythingThank youLyndsie Robertson

Transfer Number

I transferred my number from another provider however I have yet to receive confirmation that the number transfer is complete. My service is not great. I would really like to speak to a customer service agent as the submitting a ticket window online ...

Resolved! E Sim Activation Failure

I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the...

Resolved! Sim delivery

I am unable to get to a store to pick up a sim card. Can one be mailed to me. It doesn't give me that option

Request for cancellation my purchase SIM card

Last night I bought a SIM card and then suddenly I remembered I have a SIM card form public, can I cancel my order?

Transitioning to esim from sim failed

Hi, I am an exisiting pm customer on sim card. I followed the guide on public mobile site and purchased esim on the app.The payment transcation went thru and a popup esim window appeared on my phone.however, it said esim activation failed on my phone...

just signed up today but want to switch to a different promo plan

@CS_Agent hi just signed up for the $39 20gb 4G deal today but then saw the $40 30gb 5G deal right after, would like to change to that.

Porting my number issue

Hi all,I am new to Public Mobile and was previously using Rogers as my primary provider. I still have a Rogers account with the phone number I have been using for years which I want to keep but I also want to keep my Rogers account active as a second...

Not able to make a payment.

My phone number and data are not working. I am not sure why so. When I log in to My Account it said "Your service is on hold." I clicked "Pay Now and Resume service". After I click "Pay Now" It shows "Sorry, we're not able to process your payment at ...

Subscription errors

The plan for my phone number has been incorrectly set to my spouse's account by Public Mobile. This change to my subscription was not initiated by me, nor was I made aware. My subscription needs to be corrected. I need data NOW. How do I do th...

Porting failure esim not activated

I ported my number over from Freedom to Public Mobile. I had a physical SIM and ported to an eSIM with Public Mobile. Since porting, I have lost service with Freedom but I do not any service with Public Mobile. Since my service ended with Freedom (th...

Transfer from Zoomer to PM during activation, but no confirmation text message from Zoomer

I received a new SIM card from Public Mobile and I just performed activation. During the process I chose to transfer phone number from Zoomer to PM and I provided my Zoomer account number. The instruction says I should keep my old SIM card in the p...

About my data

About data

Hi, someone can help me.I have 1G data. But I can't send multimedia message or receive pictures..My cycle just renewed from 12 August 12 to November 11.Please..

Existing User Esim question

I've observed that the PM has recently made eSIM available to existing users. Currently, I'm on a $15 plan and using the old reward program (I heard there is a new one for new users). I'm also using a physical SIM card in my iPhone 13. I'm interested...

Changement de forfait

Resolved! Self Serve?

I just switched my e-SIM to another one of my Public Mobile e-SIMs and got this text message from 611 immediately after since all the messages began to come through for that Number.'Public Mobile here. A friendly reminder you havent signed up for sel...

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