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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account is still not activated

Hi, my account was deactivated yesterday because the credit card on file was expired. I realized it this morning and made the payment online immediately. My account still have not been activated. Can you please help me activate the account, full ...

Resolved! Missing my refer a friend discount

Hi I have referred 3 people now and still have not seen any discounts applied? it has been months.

Resolved! PM Sim Activation - Prepaid Visa Card

Hi there,I have recently moved here from Australia and am trying to activate my PM sim. I only have a Canadian Mastercard debit card so was unable to use this or my Australian cards to pay. I read on one of these posts that I could purchase a prepaid...

Sim Card deactivated

I purchased a SIM card a while back but my phone broke so I wasn’t able to use it for a while. Finally got it fixed and tried to reactivate it and paid online for my plan but my phone still won’t work. Please help. Do I need a new SIM card??? What ha...

Resolved! Phone upgrade

I want to upgrade my iPhone 7s to and iPhone 11. Do I need a New SIM card?

Resolved! Contact

I need a contact phone #for public mobile

Resolved! Promotion

I signed up for a plan with 1GB with the additional 2GB promo in September 2022. I still have not receive the additional 2GB to my plan and for 2 months I have run out of data as a result. The promo was for 12 months.

Resolved! Upgraded 12 GB Plan offer.

I just purchased a sim card and activated it this morning. After doing so and logging our, I went back to the Public Mobile website in order to see if I could log into my account, and there was an offer for plans of $40 or more to get 12 GB for 12 m...

Resolved! My Public Mobile number is being used by someone and it is not me

I've been getting call backs and texts regarding my cellphone number. Apparently, someone is using my cellphone number to call and text people, and it's not me. Has anyone else had this issue?

Resolved! Change email adress

I will be leaving videotron and I need to change my email adress

voucher payment

voucher payment not processing payment

I added my voucher payment to top up my account as usual. Says now my account is suspended for non payment? Not sure what's up with that? I am also unable to log on to my account...there is $58.58 on my account, why is my account suspended??? Please ...

Resolved! trying to make a payment

I am trying to make a payment and it is trying to send me an email to verify my identity but i can't access my email at this time due to forgetting my password for it and can't get the email to change my password though text as my payment is due on m...

Cell Service

I have had no bars for telephone service in two days. i can not make calls or receive them. my account is active. i have reset my phone, i have toggled airplane.

Resolved! Can’t confirm email

Trying to log in but it says I have to confirm in my email and I don’t have access to my old email

Resolved! Update credit card information

I’m trying to update my credit card information but it is not being accepted. I keep getting a message saying that I need to pass security verification first. No verification code is being emailed to me. How do I update my account?

Resolved! Not receiving text messages

I have an iPhone 8. I am able to receive text messages when I’m on wi fi but not able to when I am not on wi fi.

Phone not working

Hey guys, My data is working fine but I can't make regular calls on my phone. My plan is active and I've tried restarting the phone. Any ideas?

Resolved! Refund

I had an account with public mobile but canceled a month ago and I was wondering how I get a refund on my money that is in your account syst

Resolved! Frustration

Number ported from Koodo Mobile (postpaid account), but activation failed. Also, can't login to my account I created during activation. Anyone can help?

Resolved! Discounts re: Hurricane Fiona

We were affected by hurricane Fiona. I know other phone & internet providers are giving discounts for overage fees for data as there was no power for an extended period. Wondering if Public is following suit and there’s any discounts or refunds for...

Resolved! Frustrated

I have spent close to 2 hours nightly for 4 days trying to troubleshoot how to get into my husband's account since we need to change the expiry date of his credit card on his preauthorized payments. We cant go into his account because it keeps saying...

Resolved! IMEA typo and number NOT transferred

I made a typo in IMEA and entered IMEA2 instead and that caused my number has not been transferred. Can someone fix this for me?.., Thanks folks!

Wishing esim come to public mobile

I really like public mobile with their autopay savings, add-on plans and low monthly options. I do not want to switch to a different carrierjust to get the esim. Hoping to see esim coming to public mobile. Some budget carrier like luckymobile offers ...

Resolved! Incorrect Account

My account was supposed to switch at the beginning of September from my old 3gb at 3G to a 4gb at 4G. Although I am being billed the 4G price, my online account says I am still on my the old 3g one.

Resolved! Lost SIM card

My brother lost his public mobile SIM card, he bought a new one but he wants to activate and keep same phone number. He is currently offline and I want to help him since I have all his details. Can some guide us asap.

Resolved! Suspend my account

Please suspend my account from 10th November until 05January2023.

Resolved! In need of PUK code as my SIM Card is blocked

I do have an iPhone just in case is any different.My daughter was playing around to secure my SIM card in case phone ever gets lost and noticed that I can’t make calls anymore as it’s asking me for this PUK code. Please help me! Thanks

Resolved! Ordering Pre Owned Phones

I would like to order a pre owned phone but the site is telling me to log in to my account. I cannot see anywhere in the account where I can order a phone.I want to order a phone under my account so I can cash in on the present offer.Any ideas?

promo and referral code

My husband joined PM a couple of weeks ago and had no problem with the promo code(12MONTHS2GB). It was entered in his account immediately. I joined today, entered the same code, and it does not show on my account. Thanks.

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