Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed providers earlier today. i have not received instructions to insert my new SIM card. How long should i wait
Hi,I purchased a new phone but I've lost my SIM card and cannot receive the two factor authentication to get into my account. In the past I was able to choose between text or email as a method to receive the two factor authentication but the email op...
I am trying to set up a new account and it is not transferring over. so now my phone is not working and I need it working how do you get any help or have any way of talking to a customer service agent?
I tried to login to my secondary account to update my visa card information and it says the email is not valid and i can't log in.I don't remember the account number and I tried to resign in and reset the email address and the server is all confused....
eSim are they interchangeable:If you get a different phone?If you like to swap back and forth to different devices like a phone to a tablet etc.
How long is the 20 gb for $39 promotional plan being offered? Also, does the amount of data and price per month remain the same as long as I keep the plan or is this the kind of promotional plan where the data is reduced and/or the cost rises after a...
About two payment cycles ago, I was getting a txt confirming payment and rewards. Is it normal I'm not getting those anymore? Thanks
I chose a new phone number and paid for it,,the system showed me the new phone number is not valid, but I am using this phone number now.it doesn’t link my email.please help me.I chose a new phone number and paid for it,new phone number is not valid,...
Looks like the Quebec Canada/US plans have been updated again. I'm not generally a jealous person, but all the love they're getting is making me feel like the forgotten middle child . That $43 plan is Let's try not to discuss ways of gaming the syste...
How do I send a PM to Support?
Hello,I have lost my public mobile sim number when I was traveling, I'm now locked out and can't even log in to my public mobile account anymore which I need desperately to switch to a new provider(Telus), they told me I can resolve the issue here, I...
Lots of data is being used between 12:00am to 8:00 am. I’m at home during this time and usually in bed by 1:00 am so can’t understand why I’m using up data. At home I’m on my wifi should not be using data.Do you have an explanation for this? Thanks
I got part way through creating an EverSafe account, but it will not let me finish. When I log in, I get a message asking if I want to log in or resume activation. When I choose Resume Activation it throws me an Error 404 message. I have tried again,...
I clicked "proceed to payment" on the US Roaming plan add on, thinking it would give me an option to select when this service is applied. I am not going to the states until August 12 this year.Does the 14 days automatically start from date of purchas...
Hello,I just purchased a Samsung Galaxy A14 Model number SM-A146WZKAXAC. Would someone please tell me if it’s compatible with PM? I’m in the process of returning the A12 Nacho I purchased 2 weeks ago because, according to a link from PM, it isn’t co...
My daughter has the $15 plan. She can make calls, and send sms to myself and my husband. She can receive sms from us but not from everyone and all calls made to her are going straight to voicemail.
When I click on grant full-access to my account, the OTP is sent to some other number and I can't access my account.
I can't get in to profile can't make a payment and my phone is due
We just got a new sim card since we could not remember the password to log into our last Public Mobile Account. We put in the new sim, and it still does not work? Please help?
Hello!I've been with Public Mobile for a while now, so I'm used to receiving data usage texts - but I have noticed lately that the 95% data usage notification hasn't been consistent.I don't use my data much, but last month I got both 95% and 100% of ...
Hi there,I have so many hours left in my Int. Calls bundle but I cannot make any international calls, to any countries including US. The weird thing is I was able to make calls before.I appreciate it if you can help me with that.BestSaeideh
I cannot send or receive calls. I have restarted the phone but still nothing.
@CS_Agent I'd like to have my number ported to Public, I missed the text from my old carrier. Can you initiate a new request?
Why can't i call to Hungary?I have sufficient call time the system keep telling me i dialed the wrong way.It has ben couple of months least since I could make a call.
Hi friends,My dad ordered SIM card online on May 1, 2023 wide order # 342363 but did not received upto May 22,2023 so wrote message throgh my community account & reordered it again wide order # 344958 on May 22, 2023 but till today not received yet. ...
Every time I log to my account I need a 6 digit code even after ticking the box saying that it is a trusted device
cant sign into the app not happy applied for data using my points it took more then 24 hours to be added to my added.. so i bought data and never got reply more then 24 hours to be added to my account ... I spent more money then I need to ,.. how muc...
I have reset my phone. I have restarted my phone. I have checked my balance level in my account to show that it's paid up. My phone is not receiving or sending text messages or sending or receiving calls. Please advise this is a very big inconvenienc...
Good Morning.I recently joined Public Mobile and had my phone number ported sucessfully two days ago. However, I have not been able to log into my account after porting. The EverSafe (two step authentication) keeps sending the 6 digit code to the pho...
