[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! public points
I used to be with public and if I decide to come back to public will I get my points back or no?
Resolved! Oneplus9 5g plan no mobile network access
I switched to a 5g plan that was cheaper than my old 4g plan. However it looks like I don't have access to the mobile network/data since the switch (today). Is this a problem with the phone or the network?
The TRUTH about PM's plans...
I've been around PM for a long time and I've seen and experienced the ups and downs of being a client of theirs. Things aren't getting any better so I thought I'd give some genuine advice on which plan to pick. Since they don't seem to offer a plan t...
Resolved! Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails
HelloI have a problem with my sim card,Who can I talk to?Thanks
Service
Hi,My name is Zamisi. I have rervice with you since 2013.My phone number xxxxxxxxxxxxxxxxThe raison I'm asking you is, lately I can't receive calls and I can't make calls. It says that I'm not registered. Is something you can help me?
Resolved! Re: Activation failed while porting number from koodo
Hi Yogan. Have they resolved your issue yet? I have a similar issue while trying to activate\port from Koodo pre-paid.
Just had my number ported from Fido today
and has been over seven hours now still not able to receive or send msg, but call in and out has no problem, help please
Resolved! Finally data works!!
This is what didn’t allow me to access my data and make phone calls. Configuring settings was essential to this final step. Happy after 4 days I can actually use my phone again.
Resolved! stuck in loop, unable to get past step 6 of Activate
Hey All, I have been trying to complete the PM App activation process for a whole day now. I have a Community PM ticket too but that resulted in being told to go buy a physical sim.Selected Plan via web page and paid.Screen shows final setup to downl...
Resolved! My plan
I want to confirm if I change my plan successfully by myself? (changed from $25 to $34 via text message).
Resolved! Text Scam?
Is the following text a scam?Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details.Get an unlimited data subscription plan with 50GB of data at 5G speeds of up to 250MBPS and unlimited data at a red...
Resolved! US Roaming
I do not have a 5G Plan and I want to purchase US Roaming but I am concerned about the quality of service. I presume that I will be on 3G and thus have limited/terrible service.If I upgrade to 5G will I automatically get improved US Roaming service ?...
Network Not Available. New Sim card activation
Hi,Need help. Activated new plan with new sim card, but new Sim card showing Network: Not available. Tried using 3 different phones and the same thing as well. I am unable to login to my account on Eversafe ID due to unable to confirm full access (as...
Transferring number not working with my feiends
I recommended my friend to transfer service from Fido to public mobile during Black Friday promotions. However, after she transferred both cell phone lines to public mobile, none of them working, even after 5 hours waiting window. Previously, she and...
Data Does't Work
Turned to public mobile 11 days ago, but my data has't worked. pls tell me how to do.
Resolved! Cannot access account
I have tried for 4 months to try and get help on my Public Mobile account to try and cancel it. Very disappointed in the customer service. I can log into my account but after that it takes me to a pre-activation page even though I've been a customer ...
Resolved! Porting from koodo prepaid
@CS_Agent i am trying to port from Koodo mobile and am having trouble submitting a ticket. Please help.
Resolved! New to Public Mobile- not happy
wont let me activate my subscription due to a number porting issue... I don't care give me a new number! how do I restart?
Porting my number
Online support no help.Number never get ported.Ha can i get the process restarted.
Resolved! number one your support sucks they cannot do anything
I registered my new sim and paid so public mobile took my money but then it want finish my registration then I contacted your support who was no help I want my money back so I can go back to place that have good customer service
Resolved! Unable to confirm for full access
I'm a new subscriber so don't know how this works and was referred here to ask for a ticket. I hope this is the right place to give the details of the problem. I am hours past the point where my payment was taken and a number was assigned. I received...
Resolved! plan
Hi,just wondering the $34 plan is a 90 days plan or permanent?
Cannot complete full access to my account
I received an email with a code to enter, and it works. But when I try to have a code sent to my cell phone, it does not work. I have checked to make sure the number is correct, and it is. I have retried it multiple times and nothing works. So I do n...
Annoying Notification Alerts
I am getting notifications by the minute stating "No mobile data service" "Temporarily turned off by your carrier"I have done everything suggested in previous community notes, and nothing has worked. I even turned off mobile data completely, and I am...
Resolved! Porting out number
I've been having issues with public mobile so I switched last week. My number has not been ported over after multiple attempts. I am unsubscribed from my service and with another provider but the transfer requests don't seem to work.
Resolved! No cellular data and cannot submit a ticket.
I’m not sure what to do. My wife and I have been with public mobile for a couple years and we just updated our plans. The payment went through and the new plans are active, but both of us don’t have service. We cannot make phone calls, text, or use o...
Resolved! Replacing cell number with a landline number
I understand this option is available but when do I cancel my Bell Canada landline account ie after the transfer has been made? Will I have to update all my contacts will my new phone number? Anything else I should know before I decide? Thank you!
Resolved! Service on hold
Hi I received a text saying that my account has been placed on hold due to an unresolved issue with your payment. “To resume your services, simply log in to the Public Mobile app or My Account online at https://selfserve.publicmobile.ca and update yo...
Resolved! Cannot login because number was ported to eSim, but eSim failed installation
I get this message when logging in, after ported my koodo number to an eSim: We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number...
Resolved! Loyalty changes
If i change my subscription, the royalty will be change too? as my current loyalty is automatic discount.
