Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can someone show me or let me know how to get in touch with someone to do a ticket?
Hello, this month when the plan renewed it got renewed for $39 for 20GB. I had received a text message asking to reply with "YES" if I am interested in subscribing to this plan. At some point, a child in my house saw this text message on my cellphone...
Just activated my account, and I have no service on the SIM card. My phone should be supported as it worked fine on the TELUS network for years. My old TELUS sim card no longer works either, so my number should have been successfully ported over.
I need to access my account to transfer my number to a new service provider I don’t remember nor have access to the registered email with the number
Hello my mother-in-law’s is currently travelling in Nova Scotia. She has run out of data. I’m telling her to login and purchase one gig of data. She is telling me that there is the only US data available in add ons is this true? And because of the ne...
It’s been 4 days since I have installed and activated estimated, and transferred number from TELUS, however I still get no service today
Can someone please let me know when the $10 referral credit is applied to new accounts. I just signed up my daughter, received & activated the sim, have paid the first invoice for subscription and sim, but no credit is showing up yet.I also notice u...
How do i get ahold of public
I paid for a plan subscription and it’s compatible for this iPhone 13 max pro it’s 16.6.1 iOS . However it was hard reset and use to have Koodo with old owner but I was hoping I can still access public mobile activation for my phoneplease help me.
My husband has a $15. plan a mo. on his iPhone. Use mainly for phoning with. Does take pictures and look very little at emails\facebook. Plan has 100 min Ca. Wide-250MB Unlimited Inter text & picture, Messaging3 - Unlimited incoming Calls , Voicem...
How many referrals are we allowed to have? Is there a maximum? Is this posted anywhere?Thank you!
I was renewing my plan for public mobile and I saw an offer I liked. I purchased it and then the purchased glitched. I went to purchase it again and it worked. I then noticed on my banking I was charged twice. I need one purchase refunded back into m...
I noticed texts weren't going through, my phone wouldn't load any websites and said "No service". I rebooted my phone then l noticed the network icon indicated a 3G connection instead of the usual LTE. After a few more minutes, proper LTE connectivit...
Hello,I have an extra phone number need to be cancelled, but I can not find the correct way. I follow some suggestions on previous post and try to disable autopay from Manage Payment Method, but there is no switch button.Can someone help me?Thanks ve...
Could someone point me to the right direction please? I was trying to reactivate my daughter’s service through my phone but did not realize that the subscription went through my own cellphone. Subscription wasn’t successful as far as I know. I need a...
The transfer didn't work but it says to wait 90 mins. However, payment "isn't working right now" so the account says the plan will expire. Not sure what to do.
I can find out
I have tried since Monday to register my debit card as a method of payment, I have spoken with plenty of agents and nobody has been able to help me. I am so frustrated and have started asking myself if I have made the right decision by moving to PM.
I just paid to get a phone plan and free esim and after you took the money out it tells me it’s not compatible so now I can’t even have an esim???? It’s an iPhone 13.
Hello,I redeemed some points for extra data for 15 days. My regular plan that has 1 gb has been used up but I’m not able to use the data I redeemed with my points. What am I missing? Do you need to activate it?
I don't understand why the mention of 90 days if the price is the same every month??? Is it 20gigs/3 for the 90 days period???
can you help me to transfer from Fido to public mobile?is there any transferring fee or one time activation fee for public mobile?
If I get a 4G plan will it change in 90 days... Will the price remain the same, will the gigabites change after 90 days???
My wife doesn’t know what email she used for account. We tried everything. Can i d get it with providing phone number
How can i get hold of a customer support?
I made a Friend Referral in Alberta and she signed up while in Alberta using my Friend Referral Code. She has now been with Public Mobile for two months and reached out asking why she's being charged Manitoba Taxes when she lives and is using this ph...
Hello,My sim card suddenly stopped working and I am unable to login to my account as it requires an OTP. So just to login and raise a support ticket, I had to buy a new sim card. @CS_Agent Can you help me with getting a sim card for my old number I ...
I could not sign in because the system invited me to complete my profile, but I have a profile and a username, but now I am another user name...When I joined Public, I took the 3G plan with 1 G, and if I pre-authorised my monthly payment I was offere...
Hi I see now that we can port eSims to existing numbers. I currently have 3 phones and I would like to merge them and am hoping it might be possible now. Are there any Android phones in Canada that currently support multiple eSims? My two biz num...
'We're prepared to win you back with this special offer.'I got two Emails from Public Mobile to two of my emails today. One of the emails used to have an Account that has since closed, and the second Email was the same situation but it's currently Ac...
