Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got this freaking annoying message and now the app is totally frozen! Can anyone help me?
Hi, I thought I had 5g. I upgrade to the special then found out I didn't have 5g. So I went and changed it to 4 g. Now I have paid for 2 plans. Can you tell me how I get reimbursed? Thanks so muchJackie
Created new account a couple days ago and was able to log in. Am trying to complete my activation but error message coming up my esim is incompatible and won't let me go any further. Posting this through wife's account as can't log in.
When I go t publicmobile.ca and click on shop and select a plan then go to checkout: I sign in. Then it sends me a code which I enter. Then it redirects me to a page https://subscribe.publicmobile.ca/en/ab/activation/error-splashWe encountered an err...
Unless the service for you phone number has been routed somehwere else, this is extremely unlikely to be a Public Mobile issue. Only your bank can help with fraudulent credit card transaction from other merchants.
Hello,Can you please assist me with getting into my account? I don't know what the correct email address is or the email address doesn't work anymore and I already tried to recover it with my phone number but didn't receive any code.
Seems like a deadlock, resetting password then requiring another round of resetting password. Tried to connect to a real agent or submit a ticket, but the chatbot always route me to the login. I'm posting for my wife's account BTW.
Hi,I ported a number to the wrong account. Now that number is showing and not working but I can't select the old number - public number pool
Just curious. Has anyone else had issues with getting service for a problem?I have been dealing with customer service since prior to last Friday (11th) and it was on this day they said they had to refer my issue to a high-level tech. They told me I...
Hi, I have been using PM for almost a year now. I wonder does anyone know if there will be any new promotions coming? I'm asking this since my one-year promotion is going to end soon. Also, if there will be one, will I be able to join given I'm alrea...
My mother signed up for your 3G service by accident, and lives in an area where she can't get reliable 3G service. She is having trouble getting support to cancel the service, and was charged despite not finishing her activation. Can someone help?
I was supposed to get a call from a doctor for a phone appointment at 1pm Pacific time. At 1:20 I received an email from the doctor's receptionist that the doctor tried to call and didn't get through. The receptionist also tried and didn't get throug...
I am stuck in a login loop though I am recognized by my name on homepage. Keeps asking me to choose to complete activation or sign in but each one either doesn't recognize password or just loops back to the same page again.
I changed my phone number on the website and now my sim card isnt working. i restarted my phone many times and took out the sim a few times and neither have helped. What can i do to get my sim card working again? My bill is paid and not due again unt...
Hi,I've been trying to port in my old number for 2 weeks now. I'm almost there!!!I tried requesting a number change yesterday, and things seemed to be progressing. However I have no service still. I called Telus and there representative confirmed t...
Hi. i need Help. My esim is not working. Can Cs messge me?
I am waiting for number transfer from old carrier to public mobile,and there is no cellular signal at all right now.I can’t make phone call and message.Is there any agent can contact me by email?Thank you for helping
Hi there,I'm looking to change from my current provider and have been looking through the plans at Public. They seem attractive, but I have a question. I'm specifically looking at the $50 Can-US plan.When I am in the US, are calls made back home incl...
How do I reach customer service about being charged twice?
My name doesn’t show when I call other lines
Hi, I received a text stating that my account was placed on hold due to an unresolved issue with my payment. My phone was still working and my account online shows that it is paid. I am on the $50 40GB US-Can plan which auto pays every month. I put i...
I have a 5G plan and my phone indicates 4G on Samsung S20+ 5g. I know the phone does 5g because it worked in the US with another e-simm that I used in Florida. I live in a 5g area because my brother has an iPhone and it says 5g on his phone. I can't ...
I have a friend who's trying to order a SIM Card through the 'Shop SIM Card' Section of the Mobile App, and it keeps saying his Shipping Address is invalid, refusing to Autofill/Auto-Complete with Google.. It will say nothing found so he cannot put h...
I had 16$ on accountadded 20$ voucheradded 5$ vouchersuccessfully addedhad 41$selected 39.0$ promo plan now I have 1$ in account but says I don't have plan activated to pay again? Did I do something wrong? been with public for 6+ years never had this...
Just wanted to warn people currently on an eSim from another carrier such as Koodo to not try to do an e-sim to e-sim number port on their iPhone 14, and likely any other device.You won't get a chance to type Yes to the Koodo message to port your num...
Hi,I would like to contact support to suspend my account as I'm travelling for an extended period of time. Would anyone have an updated link for the agent as the one in some old posts doesn't work.Thanks!
I realized I typed the wrong number to transfer and now I have no way to get into my account cause it asks for you to confirm with a phone number that I don’t have access too. I’m also wondering if it’s possible to refund for that mistake cause it it...
Hello all,I wanted to set up my desktop to have better access to the community but I can't get it to work on my desktop. I log into my account alright but when I click on Community I get a new tab opening and I'm logged out again. Id I log in from th...
I don't know why I can't receive or make phone call when I'm outside Quebec.My plan is free talk Canada wide.....
