Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there,I'm currently a PM user, and I recently got a new phone. I would like to continue using the same number and transfer any eSim data onto my new phone but am having trouble finding how to do that. Could I please get some help? Thanks in advanc...
I tried to activate my account over app but it says contact support team for assistance.I signed up for Black Friday plan and paid bill over my credit card.Please, help me to active my account and transfer old phone number from Koodo to Public mobile
I'm currently using Back to School promo plan ($103, 90days, 20GB per month) and it renews on December 30.If I keep this plan and automatically re-purchased, will the fee be still $103? Or will it purchase original fee (i guess $150 or more) without ...
I switched providers last night from chatr and after getting a conformation code from chatr to switch i replied yes they accepted it, but since then I dont have data and I cant call or receive messages and when I look into my settings it still says i...
Note 20 Ultra. Just did the Samsung pushed update. Immediately left with no data / cellular service. Airplane mode button is half illuminated. Used the Samsung Members app, did a test for networks - shows "no errors". Have reset network settings. Ha...
I keep checking and hoping that PM will update and match Fido, Koodo and the other carriers that are doing $34 30GB plans.Anyone know if PM is going to match or even beat these plans?Fingers crossed over here.
I have bought new iPhone and new public mobile SIM. Not able to setup PM no with whatsapp on new phone. Verification call or SMS is not happening, seeing same error is available for multiple persona but noone has given solution. Anybody can help. I h...
I received the below sms from 5213 number Does it belong to the public mobile or it is a fake sms and scum ?"Public Mobile here. Our apology for the error in our previous message. Here are the correct offer details. Get 5GB of data at 3G speeds of up...
Attempted to change my subscription to Black Friday 45/mo, 40/mo on 3 month subscription. However this deal doesn’t come up in my “Change Subscription” options. How do I get it?
I've tried to get a ticket. I get the error code. Then when I go back, I try typing in @CS_Agent it says not found. Then I select "No" When it asks if I got ticket. I do all it asks me and still no ticket. Thank you.
I have already activated with PM SIM card with random number. I got number already.and there is no to ask port number from previous provide. where I can find it?Thank you.
Ported over a number yesterday and can only make outgoing calls/texts (I am using an eSIM). Incoming is not working. Is there a porting team phone number to contact.
I tried to subscribe the 5G 20Gb plan. My credit card was charged but got error to activate my account. I couldn't login to my account now, it keeps asking me to enter the credit information again. What can I do?
I changed to a new plan $34 for 20GB on November 19th 2023 and I was charged $10 for a service I didn't authorised. This $10 is illegal. I want my refund.
@CS_Agent I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!
Hii have 2 kids on the $25 for 1GB of Data for $25. One received a text message offering him 5GB for $25. But the other did not. how do i get the other line on this same price. Its not listed on their website.thanksMinaz
i am trying reactivate my phone but the sim card that your company has provided has become invalid. how do i reactivate my phone? ive been with public mobile for years. not a new customer
Hello! Can someone that has used it clarify for me that the plans (especially the black friday $34 20G plan) includes Canada to USA texting? Want to switch my senior mother oven to public, but she needs to text back and forth with someone in the USA ...
I bought an extension to my US Roaming but it showed up as something else or did not work. My visa was charged but have NO Service! I have had Public for 8 years and I will never use the Add ons again because they are a disaster! Is there any way to ...
Hello all!I know somebody here will know if this is possible. I’m wondering if there’s anywhere on the app I can see what my plan will change to on my next renewal date. I am switching to a 5G plan on renewal, but I don’t remember the exact details...
I’ve been trying to get my plan to 30GB since they just changed their deal. I tried changing subscription myself but it wants to charge me an other amount. I just want to get the extra 10GB without any other charge. every time I try to do a ticket th...
So I tried to purchase my E sim, turns out my phone didn't like it so it canceled out my old sim, charge me $5, and is asking I buy a brand new sim. I'm not doing this, how do I activate my old sim card? Also when I bought my E sim, it did not give m...
