Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer Koodo phone number to new Public account

I have been trying to transfer my Koodo number to my new Public account which I activated this morning. I have submitted a ticket number with a request to chat with an agent ticket number 248484-199more than 2 hours ago and I still have not received ...

Resolved! new preowned phone will not turn on

Hi there,I have been a public mobile client for over a year now. My old phone is broken and not working great - I decided to order a new preowned phone from public mobile. I assumed I can just move the same sim card over to the new phone? The phon...

Resolved! Phone

Hi I am travelling to UK if I buy the UK add on package for minutes, will that be okay to use my phone over there to call back home to Canada? Will my data also work over there? thanks

Resolved! Still seeing 3G after upgrading to 4G

It has been over 10 days since I switched to 4G plan, but I still see 3G every now and then.

Resolved! I want to pay with new card number

How do I submit a new Mastercard number for automatic payment

Resolved! Activation not successful

Wondering how to get help with activation not successful coming up

sighn in

Having trouble signing in, changed password still nothing happens , is there something wrong with the system ?

Resolved! join in public mobile?

1 .having a family member thinking about getting a new phone number, really dont like this new point system,any other good deal?2. i have two $15 now all paid zero which are nice. if I update one to $25, do I get to keep the old rewards system? or wi...

Resolved! Keeping phone number active while travelling abroad

I will be abroad for about 4 months. Is there a way to keep my phone number when I cancel my plan?

Resolved! Broken item in delivery

I ordered a reconditioned phone which was delivered yesterday and which I thought was broken but it turns out the charger is broken. I’ve been searching for an hour and there is literally no one available to ask about purchases where there’s been a m...

Resolved! Hi

I forgot my email adress

Resolved! Sim Network Pin Blocked. Enter SIM network PUK.

Trying to use a new SIM after moving to the UK and I am getting this error message. Does PM lock devices? If so, where can I get my PUK from

Resolved! Data not working in most urban parts of USA

I purchased a $20 USA roaming add-on for my trip several days ago. After landing in the USA, I found that calling and texting worked all the time; however, the data portion of my roaming plan only worked in the rural areas. In large cities, my phone ...

Resolved! Deposit not working

I jeep trying to add funds and it keeps saying Oops! Something went wrong, please try again later. I've tried for 14 hours now and still isn't working. Phone is now disconnected. Please help.

Renewed Approach to Telecommunications Policy: CRTC and how Public Mobile will fit in?

Resolved! sms Ghost.

I'm depleating my data with sms messages that I have not made . Wake up in the morning to power up the phone find out I have 5 or 6 outgoing sms that I have not made . I don't sleep walk. Can someone explain how to get rid of this ghost. Thanks

Resolved! update email address

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon. But here, it seems I can get w...

Resolved! Plan upgrade?

I'm not the smartest guy around but you'd think I could get to the 4g plan without help ut no....I wanted to upgrade to the 41 $ plan and I find the app to be less than intuitive for me at least. Do I have to cancel my existing plan first?How do I ...

no internet connection

Moved old SIM card to new phone UMIDIGI f3S ( unlocked) and no internet connection.

Travel overseas

Hi, I booked a trip to France for 2 weeks.How can I use my phone plan while I'm there?

Potential Credit Card Surcharge?

I saw that Telus is applying for permission to charge a 1.5% fee for credit card payments from October (https://globalnews.ca/news/9055717/telus-credit-card-processing-fee/). Any ideas if this would apply to Public Mobile too?

Resolved! Overcharged

Hello I went to reactivate my account because I couldn’t call or text out and my account was due for payment but I’m normally on autopay and I changed my plan when I did reactivate and now I have been charged for both my old and new payments please c...

Resolved! cannot submit a ticket

hi I have spent an hour trying to submit a ticket. it says my phone number is not valid even though I am logged in I had an issue with vouchers and I need to get it resolved by tonight. can you help me please so I can submit a ticket it will not val...

No activation after voucher payment.

The upgrades messed things up.My plan is $40 per month, when I log into my account it shows there is $43 dollars in there, but it still will not activate.Is there someway to get it activated?

Add on

I have added funds to my account and am trying to add on US package with data ….. for over a few days it will not let me add the add on tho my plan. It says oooops something went wrong and try again later. This is very frustrating as I am travelling....

Resolved! exceeded login

Hi, My account has exceeded login attempts. I resetted password and verified the code to create a new password. But when I try to login with the new password, it still tells me that it has exceeded login, Please help urgently.

Resolved! Overcharged?

I am being charged hst 13% for Ontario. Although I moved to Alberta 8 months ago and changed the region and my address as well. I just noticed this since last month after the new site. I think I was charged proper gst (5%) for Alberta before this. H...

My sons are not getting my text messages

My whole family has Public Mobile plans. In the last few days, whenever I send a text to either of my two sons, they don't get the message. When they send a message to me, it works no problem, but when I reply, they do not receive anything. Strang...

New self serve is still a lagging mess - one time payment not working properly

Resolved! How do I turn off voice mail completely?

TIA.

Community

Forum Posts