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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 87 replies
  • 8 Bravos

Resolved! Adding data to the $15 plan

If I add data  to my plan, will it last until it's used up or will it go away at the end of my billing cycle. 

ecowen by Model Citizen / Citoyen Modèle
  • 6 replies
  • 0 Bravos

putting money on my plan

I am not looking for help, thanks to all, I would like PM to correct this simple issue so we don't have to keep dealing with it, simple.

timpodwinski by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Login issue

Keeps locking me out. Cannot remember security question answers 

Binds by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

activation failed

here is what happened in chronological order:- activation failed, says  Generic Error Oh no! It looks like something went wrong, but don’t panic.- credit card charged- insert the PM SIM to another phone, receive connection, and call another number wh...

bilibili by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Carrier issues

i have a account with public mobile, on my samsung s7 edge. it broke, so i am trying to put my sim into my iphone 6, and its carrier is apparantly public mobile 36.0.1 yet the iphone is saying its not supported sim and i need to contact my carrier. w...

kyledouglas by Good Citizen / Bon Citoyen
  • 38 replies
  • 1 Bravos

Resolved! Port Request - SIMon chatbot pop-up/community log in error

I just received my SIM card and created an account. My SIM card is in my phone properly and all is working, except I cannot receive phone calls. It appears from the message boards that there is an ongoing issue with self-serve porting. I have tried u...

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klam by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

No Service

I have no service on my new SIM which was activated online

rc04 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Cancel Account

I’m having a hard time cancelling my account, I already transferred to other network but i can’t use my old number because public mobile won’t allow it, how come? I cant find customer service contact number? I need help.

Jewel15 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Using public mobile add-ons without a plan?

I have a couple add-ons that aren't ever going to be used up because I never go over my monthly data/minutes. I'm currently on the 15$ plan so I can't get any less. Is it possible to do the thing where I pause my plan for up to 90 days but continue u...

waternlava by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Payment problem

I’m trying to register a visa debit card but do not have the register a card button? 

Hardware78 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Confusion on 2 promo sales on May 5, 2020 for new accounts.

Hi,On May 5,2020: There was an offer on the Public Mobile website for a $ 5.00 rebate off a plan of $ 35.00. and the same day there was an offer for a 30 days at $ 0.00 for any account activated before May 22, 2020.2 questions:1- On May 5, I complete...

Denlac by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Resolved! no talk or message

Hi, i don't have or want long distance plan.   I made one long distance call by mistake,the call never connected at all, went right to  recording that i don't have long distance.  Since then, Anytime i call local , within my $15. plan i get the recor...

pcthekid by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Charged Twice

I just signed up for Public Mobile today! I was very excited until I saw I was charged twice for the month. Help me please!!!

putting money on my plan

Why is it that public mobile makes it so hard for their customers. It is not hard to figure out, a kindergarten could do a better job. I try and punch in my VOUCHER # where it asks for my VOUCHER # and it will not accept, WHY, because where it says V...

timpodwinski by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

I cannot log in!!

Hello I created ID in yesterday for purchasing SIM card. The SIM card fee was go out from my bank account, but I can't receive an email about this purchase and I can't access my account on your web site. Furthermore I tried 'find my password', when I...

Jenna321 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Mistake in activating 2 account

During activation was distracted and assigned sim card with my number to my wife account and same for my wife...  possible to assigned sim card with good number to the good account?

linuxmtl by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Phone compatibility?

Hi! I'm planning to switch to PM from Freedom. As my calls goes straight to voicemail without ringing, call forwarding is also off. I was wondering if anyone knows if my phone is compatible. It's theHuawei p30 Lite  If anyone has any experience with ...

Serri by Great Neighbour / Super Voisin
  • 19 replies
  • 2 Bravos

Resolved! Data issue.

I’ve had 4gb Of data and bought another 1gb and somehow it’s gone. I’ve been in wifi is it possible to get reimbursed the data back?

Kayla691 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! E-SIM

Does Public work with e-SIM on my new iPhone SE

Brumas by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Putting time on

I have more than enough for plan why isn't it reactivating my account

creaseyjohn by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Promo, advanced change Plans

Hey everyone, I was looking at maybe changing my plan next month to the 35.00 plan. I see there is a promo where you get 1G + 1G bonus instead of 1G +500mb auto pay bonus. But, if you go to change plan and add the 35.00 plan it only shows the regular...

Naepalm by Mayor / Maire
  • 4 replies
  • 0 Bravos

Resolved! Visa debit can't be used to pay my bill

Tried all the solutions I could find online and called my bank to see if there was any issues there. have been in contact with the mods and was told the issue was resolved I tried to use my debit card and it still refuses to accept it . I'm at a loss...

JesseDenny by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos