Community

Resolved! How to Port a Landline

I need to port a landline from Rogers. The rep from Rogers said it was possible but the rep and the mobile kiosk said he wasn't sure that was possible and that he couldn't do it, I'd need to go to a Public Mobile kiosk. Can someone give instructions ...

Resolved! how to get refund from public mobile when you over charge me?

I did not know well how to use add on! So I had made the  purchase add on roaming fee in US for 10 days from may 27 2022 to June 03 2022  of  $21 dollars twice.  And Public mobile also charged me the 3rd time on Jun 03, 2022 of another $21 roaming fe...

Resolved! Auntie Locked Out of Account

Hello, I'm helping my auntie. She uses Public Mobile. Her credit card expired and account service has stopped, understandably. However, the email for that account is an old shaw.ca one that she also no longer has access. She wants to update her payme...

Resolved! Receiving calls from random numbers citing that they are receiving fraudulent calls from my number

hi, in the past week I have received multiple calls from various numbers saying that they have received some fraud/spam calls from my number, when I havent even made those calls.I obtained the screenshot from 1 of the guys for the proof and it seems ...

Resolved! Account

Please help.i lost my sim card and cannot remove the auto payment because i cannot log in into my account.its my friend who registered for me and he cant remember everything he put there.now i have a new sim card but im still being deducted monthly w...

Resolved! Receipt or bill for add-on purchase

Hello, I just purchased an add-on and I'd like to print or download a receipt for that. But my account only shows the pre-tax amount of the transaction. How can I get a proper receipt? I think it is really weird how the transaction history doesn't sh...

Resolved! Account locked suspended tried 5 times of getting the security questions not working

Please help me unlock my account, credit card has changed and I cannot access my account. How do I log a ticket with the customer service, if I still cannot answer my security question how long more I have to wait. 

Resolved! How can I change email address

Hi I just activated and didn’t get a welcome wanted to know how to change email address. Looked in profile can’t change therethanks

Resolved! Trying to find when I joined Public Mobile

I am trying to find out when I joined public mobile and if I ported my number from Freedom Mobile or was assigned a new one? I can only go back 6 months on my bill.

Resolved! Payment due date

Hello, I have noticed that since last July my payment due date keeps changing every two months. Before it was 30 day of each month and now it slowly became June 21.... What's wrong? Why it changes by itself? I had setup auto pay, so it might not be h...

Resolved! 5G Network coverage

Hi…can anyone pls tell me if Public Mobile covers the 5G network?  I live in Bathurst, NB Canada and Public mobile is a bit finicky at the best of times …looking to buy a new IPhone but needs to work with 5G!   Thank you

Resolved! Submitting a ticket

How do you summit a ticket.  My plan does not show it upgraded like it should have on the 16th.  How do I find out why?  The message on my plan says it will upgrade on July 16, 2022. Help

Resolved! Locked Account

I forgot my password and made too many attempts.  Now I am locked out of my account and the password reset won't work.  What can I do?

Resolved! How do I request porting again if my first request failed

Resolved! Cant see texts from when account suspended

My $70 plan was suspended for 2 days because I didn’t make the payment at start of cycle for 2 days but I did now, however I can’t see the texts that I would have gotten while account suspended yet will they suddenly come soon?

Resolved! Galaxy active tab 3

Good day, I bought a galaxy active tab 3 recently, and it won't let me make or receive calls. I have acces to data, the sms are working but not the calls. Any ideas?

Resolved! Do international minutes get used for Canadian calls if your allotment gets used up?

Hello all, My wife accidentally called her friend with a pocket dial, and it somehow went on for 115 minutes.  I guess her friend didn’t actually hang up.  My wife only has 100 minutes per month.  However, she received 500 international minutes as a ...

Resolved! add on refund

Hi. I was looking to buy the 1gb data add on earlier today and when I bought it I noticed that I had 2gb free from a bonus and I had 1.5gb left so I bought the 1gb add on for nothing. Id like to have the 15$ from the 1gb add on refunded please. thank...

Resolved! Plan change

I would like to change my plan to include US access 

Resolved! new activation not working

I am cellphone store selling public mobile service.I activated a plan for a customer but the sim is not workingI tried in different phones and still its not working

Resolved! Plan change

Hi When you change your plan does it take effect ASAP or not til your current plan expires? Any info be great thanks 

Resolved! New phone

Hi I'm interested in getting an iPhone XS I've spoken to customer service and they told be to contact them here 

Resolved! Need update autopay info?

My credit card has been changed the expire dates and cvv, but keep the same numbers. Should I update the autopay information?

Resolved! Can't port number

I tried transferring my number from Telus six hours ago and still no connection. Tried rebooting my phone. Entered my phone number, IMEI, Public accepted it, and nothing since. I no longer have access to receive texts from my old phone.