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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Customer service

How long does it usually take for customer service to respond to an issue? I ‘chatted’ with the bot Simon, and was directed to fill out a request, which I did and have a ticket number. They said they usually respond within a day. This hasn’t happened...

Resolved! Friend Referral

My account was referred by an acquaintance.

New mystery - login in to Community account.problem.

For the past few days, every now and then my community account page is in French. Because I barely remember any of my high school French, I need to log out and log in again that reverts the page back to Canadian English. My settings are the same as a...

Resolved! US roaming doesn’t work

Tried all the recommended advice, and US roaming just doesn’t work. Basically it’s now saying that it might not work in the US. Lol then why sell me the service??

Resolved! Trying to Love Public in St. John's, But They're Not Making It Easy

I recently ended a job with a company where they provided the phone, phone number, SIM, service, etc. I'm basically a free agent. I bought an unlocked Pixel 7 on Amazon so I'm looking for the best place to get my service. Online self-service options ...

Resolved! New sign up & troubles PUK code needed.

Hi, Recently signed up to Public Mobile about a couple days ago now and I signed up online and used my account number from my previous provider (Koodo) for the port of my number. I purchased the public sim at a Koodo Store and did the activation pr...

Resolved! I am not receiving phone calls

I recently changed to public mobile and I still cannot receive phone call on my phone

Calling

When I make a phone call it says I am out of minutes but I just renewed my account that wasn’t disconnected. It was still active and my dad. It still works but I still can’t make calls. My renewal date is today to renew, but I change the whole plan s...

Unable to make payment

Hi,Im trying to activate my account and change my plan, but the system won't let me do the payment. Every time I do it says "Ops something went wrong".

Unable to access my accnt in order to add mins

Anyone help get me on my accnt

Mobile network state : disconnected . New Samsung A53

Hi guys, I need some help before I toss my phone over a bridge lol. I bought this samsung A53 and since then I've been having major issues with making outgoing and receiving calls. I noticed today that the mobile network state says disconnected. I'v...

Create account

I want to create my public mobile account

Resolved! cannot send sms but can receive on IOS16 , even after networt reset

My wife and I both have an Iphone 8 plus with IOS16 and both on public mobile. I can send her SMS (text/pictures) but I don't receive any of her sms for the last 2 weeks. Searching the forum I tried to:-reboot both iphone-reset the network setting o...

Resolved! 2 new lines, both cannot receive incoming calls.

Went to Telus, told me to go to Koodo. Went to Koodo, told me there’s no support available. So who is able to get both of these cell plans out of “port limbo”?

Not receiving incoming calls

Recently switched over to Public Mobile, and I am not receiving any incoming calls. Just goes to "This person is unavailable please try again later...". No issues with outgoing calls or Text incoming or outgoing? Using a iPhone.I am have submitted ...

Resolved! How to get a six months invoice

Resolved! Voicemail

Can I disconnect voicemail?

Resolved! Error 821

I opened a ticket because I am trying to join public mobile. I received an error code 821 and was charged for my plan, but it is not activated. I am trying to bring my number over from Koodo. It has been almost 48 hours since I opened a ticket. Pleas...

Voucher payment

I am having troubles with payment voucher plz help

Resolved! I'm trying to activate sim

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

Can't login on new telus page

It's been about a year since I logged into selfserve, I tried logging in today to add call minutes but I can't login using my old credentials, nor can receive an e-mail to reset my password (nothing in inbox after trying several times), and I can't r...

Cant send Short code text - error 0

I can not send a text message to a 6 digit short code. I keep getting "Can't send with public mobile - error 0" I am using a Samsung S10Premium text message setting is onI have a monthly unlimited call and text plan.

Resolved! Severely overcharged

I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next da...

Sim Card Not Delivered

Hi,Have ordered for a sim which haven’t yet delivered nor have I got any email.What do I do.

Has anyone on "3G" data plans noticed a significant decrease in speeds lately?

I'm on a 8Gb 3G data plan with 2Gb of US data. I've had this plan since late 2019 (I think). The data speeds used to be a consistent 3Mbps down/up, but as of late (maybe 3 months ago), I rarely see more than 1Mbps download, and about the same 3Mbps (...

Son lost his phone , we cannot log into his account due sms verification.

I bought another Sim for him , but can’t get into his account due to needing sms verification.

Resolved! PUK

I have been locked out of my sim card and apparently need a puk.I submitted a ticket asking for help about this a few days ago but have not heard back from anyone.What do I do?

SIM card delivery

The ticket about the SIM card did not arrive over 10 days has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

Cancel suscripción

I want to cancel my monthly payment. The app is sending over and over to check if its me

Switching to the $40 for 15GB plan with 4G speed.

Can I switch to the $40 for 15GB plan (4G speed) and maintain my $7 per month reward plan discount? If I switch, can I keep my 500 one-time Int'l LD bonus with 500 mins left? If I switch, can I keep my 500 mins $0 Free Holiday Giveaway: 500min INTL L...

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