[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
$25 for 5GB at 3gbps
Yesterday some of my family members received a text message from Public Mobile with the promo below. It os not clear if this includes calls/text as well. Also not all family members received this sms."Public Mobile here. We've got a great deal for yo...
New Subscription
I’ve setup a new subscription for my next renewal but I forgot the details of the new subscriptions. It only tells me the price. How do I find out the details of the plan?
Resolved! No Welcome Present or Referral Bonus
Hi, I'm new to public mobile. I signed up using a referral code. Aren't I supposed to receive 5 points as a welcome present and another 10 points for being referred to PM? My account is showing 0.Thanks!
Talking and Texting package
Is there a package for the Caribbean that has talking and texting?
Resolved! Black Friday plans with 90-day discount?
I'm currently on a 90 day plan. I would like to select the $34/mo 20GB Black Friday plan, but also lock in for 90 days and get the discount. The page still mentions the discount right above the plan, but when I go to change the plan, I'm never given ...
NEWBIE - 🆘 won’t connect
I switched over this morning the E-Sim didn’t work, so I went to the store 12 hours later and bought a new SIM card, and I still can’t make or receive phone calls
US add on
I purchased the $30 US add on. I’m now in Minneapolis. My phone won’t let me call Canada and no one in Canada can call my phone. Help!!
SIM card
Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.Public Mobile did not honor the promise they made. I don't trust you.I want my payment refunded back to my credit card
I received a text message on 5Gb for $25/month plan
I'm using a $15 monthly plan right now. If I send a YES to the text message, will my plan change from the $15 to $25 or will they add up together for a total of $40 monthly plan?Also, there was no info about text messaging and calling included in the...
Referral credit
@CS_Agenti haven’t got the referral credit yet
Points discount and payments
My first month with Public ended on Nov 10th. I saw on the app that my account was suspended while awaiting payment for next month. I had my credit card on my profile so payment would be automatic. Also I had $Ho7.50 in points that were not deducted ...
Resolved! Switching subscriptions effects rewards?
I am currently on old rewards and if I change my current subscription to new plan, will it effect the old rewards ?
Change the plan
I choose the option in Public Mobile and I dont active my sim. Now I want to change from 34$/month to 40$/month. Could you tell me, can I?
Resolved! had to reregister for community and partner can not log in
I have not been to this community forum for a long time and I had to reregister. Does that usually happen?As well, my partner is ready to change service providers as he can not log into his account. How can he get help to access his account?
Resolved! Cannot verify identity on Whatsapp with my new phone number
I received my SIM with new number 5 days ago. I have been trying since then to install Whatsapp on my iphone. However Whatsapp cannot send me the confirmation code via SMS. Message says "we can't send you the SMS, I need to verify your number and try...
Resolved! How to change postal code and name on payment receipt
I could not find an option to edit my name and postal code on the payment receipts. Even if I pay using my credit card, it does not reflect my credit card information. When I download the receipt from the payment history page, the name and address ar...
Resolved! System won't process my payment
I forgot to update my account with my new credit card (my fault) so my pre-authorized payment didn't go through today. I've updated the card and have been trying for 6+ hours to make a payment. I keep getting messages that payment can't be processe...
Resolved! How to switch to New plan 20GB / $34 from current plan 15GB / $40 ?
Hi,Received an SMS text offering 20GB for $34. However, I am currently on a plan with 15 GB at 4G Speed for $40.Can you please show how to switch to the new plan?
Resolved! I need to change my first name on the account.
Hello.I am trying to activate my phone. I've put my middle name as first name on public mobile account and I think because of that, my credit card does not work when I try to sign up on subscription plan.Can I change my first name on my account pleas...
Resolved! text from number 5213
Got an text from # 5213, stating its Public Mobile and offering me 5GB of data at 3G speeds of up to 3gbps for $25/month. wants me to reply YES to get this limited time offer added to my account. also pushing by saying "hurry, offer ends November 20,...
Resolved! 5gb $25 plan
I see that some people are being offered a 5gb $25 plan. I would be interested in that plan. How can I get it?
Resolved! Switching my existing 90day play to a 30day plan
Hello,I currently subscribed to a 90day plan which renews on Jan 08, 2024. I would like to switch right now to another plan which is a 30day plan. If i switch today, what will happen to my December and January plan that i already pre-paid for. Is it ...
Resolved! Issues with Activation
I’ve been trying to transfer my phone number from Koodo for the last 3 hours. I transferred my son’s line with no issues, and the transfer is already complete; however, not only did I not receive an activation e-mail from Public, I also had service i...
Locked out of account
Hi there, let me introduce myself. My name is Trudy and I don't have a community account. With permission I am using a friend's account to ask for help because I am locked out of my PM account. I have the correct information for my account so the rea...
Resolved! Community Rewards
I currently have the old public rewards plan (not public points). How does the community reward system work? Is there a breakdown of when you earn $1 of rewards for community?
$25 for 5Gb Targeted Promo
I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Some questions:1. Does this include text or call or is it just 5 GB for $2...
Lost Phone- unable to log into online account
I'm asking this question for a friend. He lost his phone. So now he has a new phone and new sim card but he cannot get into his Public Mobile Account because they send a verification code to his phone in order to be able to log in. He lost his phone ...
Resolved! 5G Plan for Samsung S10 plus
Hello,Will the 5G plan work on my Samsung S10plus
Promo not applied
I signed up for 30 Gb plan that was advertised as $39 (if you add credit card and pre-pay monthly).My bill has never been less than $44 a month even though I’ve been on this plan since June. How do I fix this?
How to activate suspended account or mobile number?
How to activate suspended account or mobile number? Am so distressed!Public mobile should have some contact number of live human chat. PLS HELP!!!
