Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I helped register an account prior to the implementation of EverSafe. The phone had been lost some time after that. There is seemingly no way to access the account in order to switch the number to a different SIM card. I have my number set up ...
It's been five days and I can't seem to complete my phone number transfer. Can someone please help me with this.
I live in Nanaimo, BC and have ongoing problems with calls dropping unexpectedly. This morning, I had a call to a number in Ontario drop four times. Each party was stationary, so the signal wasn’t inconsistent. I have noticed that depending on where ...
Hello,I've changed my password, and when I log in, it asks me to "Resume Activation" which then prompts me to enter my email and password. After entering in my credentials, it says my email and password does not match. Not sure what is going on.Regar...
I moved to a new location for my job and no I can not make calls or recieve them. HELP!
How to transfer esim from one device to another device
Hi everyone, my friend who is joining public is not receiving there final text to confirm there identity and complete the process
i'm trying to complete my new account activation and after I log in it asks me to "complete activation" at which time it takes me to a new login window where my login/password don't work. There is no way out. You guys suck. What should i do.
I just changed providers . I went from Rogers to Public mobile. I transferred my number. It’s been a few days . I can contact most people. There’s a few of my contacts that call me and just get a busy signal . I can not receive text messages from cer...
I deleted it on my phone, and now I need a new one to activate my new subscription
I've had about 5-6 Friend Referrals message me in the last two weeks saying they received a text message a few days after Payment telling them that their Bill did not process due to an 'Unresolved Issue with your Payment'... meanwhile, all of them ha...
Hi My friend refer-a-friend code is: 50xxxHis refer award is missing. Please help. Edit by Dunkman: removed personal information
Do you lose accumulated points if you upgrade your plan?
Hi Guys,I just resolved a text that my account is placed on hold due to an unresolved issue with my payments but my subscription is showing registered until next month and my payment history is showing successful? I am receiving & sending texts fine ...
my number cannot be ported:in this scenario can get a refund on a new activation?
I did order a Sim card, but I haven’t received it and the order confirmation either. What should I do now?
@J_PM For those on the legacy referral rewards they can tell how many referrals they have. There is a list of the last 4 digits of the phone numbers. Those on the new points system for referrals have no such list and makes it difficult to see who has...
I lost my phone
Hello,whom I should contact with? Now my phone is in SOS state. thanksJennifer
Last week, I signed up for the $45/mo plan and created an account, but I am unable to complete my registration. When I log in, there are two options: "Resume Activation" and "Go to Login Page". I've tried using both, but each time the website asks fo...
i am transferring my number from another provider to public mobile, i found this documentation:https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-numbermy phone has two IMEI numbers, when transferring numbers does public mobile need th...
Hi, Previously i have taken calls to Sri Lanka. But after i changed my mobile device i can not take calls. But still my IDD bonus showing 489 minutes left. and also I have redeem the reward 300 minutes international minutes. But still i can not take ...
i created a public mobile account but i cannot log in, and password reset does not work. when i open my account i get this page:if i click "resume activation" i get routed to https://identity-np.cloudapps.telus.com/ where it asks me to log in again b...
Hi, I have just installed a new SIM card into my phone, got a new phone number, but cannot get an OTP verification code that the system sends to my new phone number trying to verify my identity to give me full access to my account. What have I missed...
This summer, I came back to my home country and had to deactivate my account to not waste money on non-using subscription. I was planning to disable auto-pay for 90days since my account will be disabled after that. However, i missed the date and now ...
The voice message icon will not go away. I have no messages. Can someone help
Need help setting up account.
Good day allI have received 3 automated phone calls, emergency callsWarning me that I will lose my services shortly or soon!!! If I want to know the reason in English, I should press 1 --> which disconnect!! Anyone know the reason or if I should do s...
So i went to change my email and accidentally changed to the wrong one... now i am unable to get the email link to reset my email back to the original right one...it doesn't make sense to ask me for my phone number... to just send me a link to my ema...
Good Day,I purchased US roaming Add-On yesterday and arrived in the US today. Do I need to turn on my roaming or should it just automatically switch over to T-Mobile?Thanks
