Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to buy some roaming minutes and data as we're leaving the country on Monday morning but the site keeps saying it can't process our transaction right now, please try again later. I've tried it in incognito mode. Same result. Any ideas?Also ...
It seems the questions and answers I need are outdated. What I’d like to know is, once I refer a friend, they put in my code, will I receive a notice that my referral went thru?
So I purchased a SIM card and a $40 plan. It took a week for the card to arrive, and I've been chatting with an agent because I wanted to make good use of the monthly plan but now it's mid-month and I am going away very soon. They won't offer me a re...
Can’t access account and need to update credit card number as my service is on hold. Can’t make or receive calls
Not a question, just wanted to remind everyone that when you switch from 90 day to 30 day plan, you should expect to get x3 the rewards for the first month of the 30 day plan.My example:I switched from the 12GB 120$/90 day plan to 15GB 40$/30 day pla...
We have probably about the cheapest plan on PM (3 yrs now). We call & we text, we don't use any data on the phone. Our Account (Subscription details) mentions "Unlimited International text", which I do not recall seeing before. There is a solid g...
I was refered by my friend, I already input the code of my friend, but we didn't get the points? What do I need to do next？
Hi there. Does anyone know if I can switch my simcard from an S7 to an S20? Thanks
After resetting the data, access to the e-SIM was lost. How to get a QR code again?
I enter the IMEI instead of MEID and number wasn't transfered.Is there someone that can help?@CS_Agent
I will want to order a Uber at Miami Airport. What do I need? Just a roaming data plan? Could I use my free international long distance minutes to order a Uber?
Thanks
I need help to activate my new Sim Card. Help please.
I am trying to activate my SIM card and transfer my number but while I was typing in my information to the public mobile app, it would not allow me to enter my current cell service provider account number. I pressed continue anyway and now I am stuck...
i have trouble logging into my other PM account
Hi, how do I finishing register to an online account. I already created an email user name and password. But how do I finish register an online account to update my credit card as my credit card information expired.
When the iphone number is being acquired for facetime and messages, it takes a very long time. The email address via Telus is acquired almost immediately. So why the long acquisition time?Thanks
I need to get support on multiple data charges on phone, used by my son. The data is unused, and I would like the charges reversed (and data taken back). The chatbot gave me a support ticket link but it did not work.
I have chat with bot and call *611, I can not get a hold with any human. I need the PIN of my SIM card and PUK code, but I not able to submit a ticket , nor reach Moderato or any human.
New payment Information not accepted
Im trying to change my payment cycle because I want my new plan now instead of on the renewal date a week from now. How can I do this, since a week ago I already set it so that the new plan takes effect on my normal renewal date.
I recently transferred my phone to PM, but can’t send/receive messages anymore. I have replied YES to the message from my old provider to transfer the phone and rebooted my phone but still having issue wit messages
My plan auto renewed on the 12th, but when I login to my account today it says I'm not subscribed anymore. I'm not planning to change it until closer to my renewal date because I want to see if it corrects itself. I'm assuming it's just another glitc...
I’m running an eSIM and a pSIM in my new iPhone. Set the eSIM up with my main number (public) and kept an old number with Telus on the pSim. Identified the eSIM as my Primary number and the pSim as secondary but it’s not working that way. Only instal...
I can’t update my payment info. When attempting to create a ticket, I get an error message. @Support
I am new to Public Mobile and looking to switch from another provider, but I'm a bit confused. Do I need to purchase a physical SIM card to switch my number to Public Mobile, or can I do it by purchasing an eSIM?Thanks, in advance for your help.
Hello I just bought a new SIM and now I am unable to actiivate it. I am unable to receive the 6 digits code to activate my SIM.The sim card # is 8912230000xxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
Good Morning, I'm trying to activate a new physical SIM as my phone seems to have stopped recognizing the old one.I've ordered a SIM online and it is now in my possession. I'm trying to activate it now but the instructions to do so appear out of date...
Hi, I recently upgraded my plan to the $45 one. I am just looking over my visa and see that i was changed 3 times! This is making me want to change service providers. Also, there is no other way to get in touch with anyone on the phone or is there? O...
