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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13718 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25089 Views
  • 183 replies
  • 26 Bravos

Resolved! Security questions

Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?

AMB175 by Great Neighbour / Super Voisin
  • 435 Views
  • 6 replies
  • 0 Bravos

Logging in problems

I'm in the US and want to add a Plan but forgot my password and can't log in.

dnewlan by Good Citizen / Bon Citoyen
  • 231 Views
  • 5 replies
  • 1 Bravos

Resolved! Refer-a-Friend points

From new points websites, my rewards shows I have a refer a friend $5, but  from This Pay cycle  line was showed include 8 numbers,can someone explain why I only got $5 not $8?thanks

Jackhyf63 by Town Hero / Héro de la Ville
  • 871 Views
  • 8 replies
  • 0 Bravos

Getting malware notification on my S7

Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?

fflores by Great Neighbour / Super Voisin
  • 898 Views
  • 18 replies
  • 1 Bravos

Resolved! Cell activation notice

New cell phone user here.  Waiting for 3 to 5 days to have my landline number ported over (didn't realize I should have taken a temporary phone number).   How will I know when my cell phone works?  I keep trying it but nothing.  Will I get an email w...

ronbrucescott by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 2 Bravos

Reactivate My Account

Good Afternoon,  hope all is well. I would like to top up my account. Can you kindly assist me? ❤

Marlene77 by Good Citizen / Bon Citoyen
  • 793 Views
  • 11 replies
  • 2 Bravos

When did CSA's start accepting solutions for customers?

This is a first for me to see....when did CSA's start accepting solutions for customers? It just seems to be out of place for employees to be choosing solutions that previously to the best of my knowledge only customers have done in the past? Either ...

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Overpayment

I opened my Public Mobile Account on February 2, 2022 in London Drugs in Cloverdale B.C.  the clerk ran into problems activating the account and had to contact Public Mobile directly and because of a error on the first activation try, I was billed tw...

Pauly1952 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

SIM card

When does the SIM card go off sale? I see it's is 50% off now but for how long?

edwardwo by Great Neighbour / Super Voisin
  • 381 Views
  • 9 replies
  • 0 Bravos

Unlock iPhone

I have an old iPhone that I had previously used with Public. My mom is going to use it and she already has a public account. How to I unlock the iPhone so she can use with her Public sim. Thanks

BlackView BL6000 Pro

my unlocked phone is not listed in the compatibility list. Before I sign up I would like to know if my current phone is compatible on your network. its a Blackview BL6000 Pro.

Rgiles123 by Great Neighbour / Super Voisin
  • 502 Views
  • 5 replies
  • 1 Bravos

Paid monthly still suspended

I tried to renew my monthly but still suspended i paid the amount due there's even available credit enough to pay my monthly bill but everytime I try get help they say I have only 10 credit I wonder why??

Greg31 by Great Neighbour / Super Voisin
  • 711 Views
  • 13 replies
  • 1 Bravos

Porting number from Bell to public

Hi, I would like to port my number which is currently with bell and move it to public mobile. can you please let me know procedure to move over. Thanks

monicavc by Great Neighbour / Super Voisin
  • 727 Views
  • 7 replies
  • 1 Bravos

Resolved! New rewards

Since new points program came,I stay in PM for 3years,I would like stay in Old rewards program ,I want asked anyone who stay in PM for 3 years ,are you stay in old rewards program or change to new points program?thanks

Jackhyf63 by Town Hero / Héro de la Ville
  • 915 Views
  • 11 replies
  • 0 Bravos

no service

the phone is still no service after paid off

JoanLi by Great Neighbour / Super Voisin
  • 240 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay and manual payments not working

Autopay disconnected by PublicMobile again. Even manual payment is not working. It is now too frequent and repeated, making me uncomfortable and highly uneasy. Now my son could not make his carpool for same reason.

Gbejarunsewe by Good Citizen / Bon Citoyen
  • 1445 Views
  • 27 replies
  • 1 Bravos

Voicemail

I wanted to know if I can retrieve a voicemail from November 17th, 2021.  I require it to start a legal case.  Are you able to send me a copy?

Colley77 by Great Neighbour / Super Voisin
  • 227 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card lock

I recently obtained an iPhone 6s. Under settings>General>carrier is ‘PublicMobile 49.0’ & under Carrier Lock is ‘SIM locked’ The phone has no restrictions under an IMEI CHECK. The phone works normally with PM SIM card installed. I would like to have ...

warmand by Great Neighbour / Super Voisin
  • 572 Views
  • 7 replies
  • 1 Bravos

How can I input a friend referal after activation

Hi, I activated my account and even put in a referal from a friend, however, didn't seem to tick the box just beside that code, assuming that once I finished inputting all the date on a page, everything would be automatically save. Well, it didn't. H...

ebumann by Good Citizen / Bon Citoyen
  • 691 Views
  • 11 replies
  • 1 Bravos

charges

I  left public mobile for another provider on Nov 12, 2021 and my credit card id still being charged.  so difficult to communicate with this company

Charkid by Great Neighbour / Super Voisin
  • 393 Views
  • 6 replies
  • 1 Bravos

Help !

I’m with public mobile and I I’m getting. Telus on on my settings in my page and I can call but can’t use my data at at all and I’ve seen ob my top of my screen Telus and it’s been switching back and forth now 

aarondebow by Great Neighbour / Super Voisin
  • 865 Views
  • 12 replies
  • 1 Bravos

PM Account is Disabled

Hello, can a mod reach out to me, my public mobile account is disabled.  

Kanthy1 by Good Citizen / Bon Citoyen
  • 345 Views
  • 7 replies
  • 0 Bravos

My plan is not active.

Why my phone is not active, I have paid by auto pay for years.  I can't receive call and make call, they said my plan is not active.

Woonpeng by Great Neighbour / Super Voisin
  • 492 Views
  • 6 replies
  • 0 Bravos
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