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Resolved! Huawei P30 Lite - model MAR-LX1M

I recently got a new Huawei P30 Lite - model MAR-LX1M with 6GB/128GB. My currently phone is a Samsung Galaxy A5, and this phone works perfectly fine with the nano SIM card from Public Mobile. However, when I placed the Public Mobile SIM card into the...

Resolved! Account suspended on auto pay. Please Help!!

Resolved! Account shows plan expired but I am on auto-pay

Hello I am on auto-pay with a valid credit card on my account.  When I sign into my on line account it shows my plan has expired.  Today is December 18th and my renewal date is December 19th.  I can still sent and receive SMS.  I can make calls.  Sho...

Resolved! Referral bonus Dec.1 to Dec.31

Do I get a confirmation for the $30 referral bonus for referring my friend?When do Public Mobile issue the $5 bill credit for 6 months?

Resolved! CS_Agent

Promo issue.Didn't get promo refer a friend $5 per month. (Max up to $30). Friend new activated on Dec. 14, 2021.Thanks.Muhammad 

Resolved! data

Do monthly unused data accrue or are they lost?

Resolved! Data stopped working fully on my phone suddenly

I am not sure what to do here. My daughters phone shows connected to data, but 100% does not transfer any data. She cannot connect to the internet at all. Her plan shows using no data as well. The phone is in great shape and works perfectly on Wi-Fi....

Resolved! Any signup bonuses?

About to join this service. How can I maximize bonuses and can they be stacked?

Resolved! Phone compatiblity

Is my Motorola moto6 compatible with your system?

Resolved! Locked out of account

Hi. I’ve been trying to sign into my account so I can pay my phone bill, but when I sign in it is telling me that my password is incorrect (I know it’s the correct password). And when I try to reset my password so that I can get in, it either lets me...

Resolved! Effective date of number transfer?

I'm planning to transfer my number to other operator, my bill due at Dec 20th, If I apply to transfer today, do I still need to pay next month?How to transfer, need  a PIN ?Thanks

Resolved! New sign up rewards

Is the (+2gb a month) reward only for newcomers, or can individuals who already have a plan recieve this deal as well?

Resolved! Buying US Roaming Data

Ive bought many US roaming packages and data. Today however, only the 250MB option is available. Sometimes it’s 500MB max, others times a 1GB is available in the menu. ive changed my region… not sure what else. 

Resolved! Long distance to call my number

I just signed up with public mobile last night and now when my family tries to call me from a landline they are being told it’s a long distance call. How do I fix that?  They live in the same city so long distance shouldn’t be a thing. 

Resolved! add-ons

once you have purchased an add-on and the 10 day period is up how soon can you purchase another add-on and is their any limit to the number you can purchase over a three month period

Resolved! add-ons and auto pay

if i puchase an add-on does autopay take care of the purchase