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failed port

pmehran
Great Neighbour / Super Voisin

I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initiate the port with account number? thanks

2 REPLIES 2

Quigley
Deputy Mayor / Adjoint au Maire

@pmehran Yes I just sent you the phone number to call.

softech
Mayor / Maire

@pmehran   it is always better to give the account number instead of IMEI

 

NO worry, PM has a porting support team and you can talk to live support and provide them the proper info.  I will message you the phone number.  Check the Community inbox