Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a LG Q6 and i wanted to buy an unlocked Pixel 4A!
As per new activation offer on 22June 2021, additional benefit of 6GB data add-on hasn't been credited to account.Can you please advise, when will it be credited?
Hi, I hardly use community or even my phone plan. Have 2 issues, appreciate your help; 1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 2) I am trying to...
My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my ser...
I need a mod asap
when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting me off my account it billed my card again for the mon...
Hi All, My plan cycle just passed 7 days ago, now I feel the need to change the plan from $15 > $40/50. Will I be charged on pro-rated basis?
I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...
My wife uses Telus. I am Public. They both use the Telus network. She receives better reception in rural areas then me. Why? Shouldn't they be the same?
I wanted to know if it is compatible as I recently ordered that specific Samsung model. If you know of this, please let me know. thank you.
I am looking into getting a GPS tracker watch for my son. It can take a SIM card. Will a public mobile SIM work with these?
Will this phone work with PM
Moving from bell to PM. In the sign up process when I enter my existing number it says: ‘Please enter a valid Canadian phone number’ My number is valid and a Canadian number. What am I doing wrong?
Hey! I started the service last month and today I am due for the bill. I tried to input my debit card information and when I try to pay off the balance, I get an error message that the system cannot register my card information. I am definitely conta...
Hello, I have two lines i'm paying on Public Mobile. I am paying with the same credit card. One payment top up without issues but this one always have issues topping up sometimes. Now it wouldn't even let me top up and my mom's number is suspended. I...
Hello, I tried to activate a sim card and transfer my number to a new public mobile line. I filled out all of the information for each step of the activation process, all the way until finally submitting it and then as a final box with checkbox anima...
Hi, My wife and I we are currently on $40 / month plans. I get $5 and my wife $7 monthly rewards discounts. Hence we are paying $35+tax and $33+tax a month. If we change our plans to $15 or $25 plans will we still get our current rewards discou...
hello I have problem in receive calls and message
I am on AutoPay, but I have already used all of my data included in my plan. I want to renew my plan now to get back internet, how can I do it?
This is the second month I received his notification- nothing wrong with my cc and it won’t let me manually add it. So frustrating when it worked the first two months
When my account was charged this month I did not receive my Autopay Reward and I was wondering why? I did have an issue last month with the credit card (over zealous security locked the card) and had to change the card information.
Hi community,I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?
I cancelled auto-renew so I could top up my account today instead of waiting a week in a half in case I didn't have the funds on my card. So after cancelling auto-renewal I topped up my account early and only had to pay 40.00 and then I didn't get a ...
Hi I'm new to the community. I need to change my self serve e-mail address but not my password because when I try to sign up a account it said my phone has already been linked up with an e-mail address but I do not know what e-mail I signed up with....
My wife just purchased a new Smart Phone which is an Android 10.0 It is a No-Name phone which I have inserted her old SIM card into Slot one of two Slots. Everything is working fine except my Connection to the Public Mobile Network. It attempts to ...
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