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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Compatibility Check not Working

Looking for iphone 11 and/or 12 compatibility as the site is not functional.

Resolved! Request extra money paid to account to be returned to credit card

Hello, PM Community.I am old client of PM for about 10 years and recently I purchased additional 1GB of data, because was out of traffic.Not sure why I was charged 120 CAD instead of 15 CAD (I am on plan 120CAD for 3 months), but now I have 105 CAD s...

Add-on

Today I bought 1 GB data add on. However, it looks it doesn’t load to my account. How do I check data usage online?

Resolved! My Plan expired

My plan expired 27.apr but money was somehow withdrawn from my cc on the 27. May. I didnt do it. I also believe that I pay for the service first and then use it, not the other way.

Resolved! Recent promotion

Hello everyone, I just joined Public Mobile and my friend sent me the referral code they received in their email. I do not see that this promotion has been added when I check my online account. When I signed up, I only enter the referral code and did...

How to activate a SIM card after lost my phone

Hi there,I lost my phone and now i got a new SIM card. I tried to activate it through the service but it could connect to my exsiting account.Anyone knows how?THanks,XX

No service

I joined the plan with 250 MB data on May 12 this year but I still cannot get any incoming calls and cannot use internet.

payment

How do I make a payment to my account without using a credit card

Tax

Please advise why I am being charged tax on funds when added to my account for future payments.

Can not log into my account

I can not log into my account.It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.I haven't used the account for 8 months but want to start using it again.Any advice?Thanks,Scott

Add on data not working.

Hi all, so I purchased some extra data to download pictures sent to me. I restarted my phone 2 times and when I turn on my data. I get a notification from Android system and under it; it says "sign in to network""Public mobile" When I click on the no...

Data Connection Drops

Do others have issues with the connection dropping all the time? It’s really annoying. Happens frequently these past few days.

Invoices for April, May & June 2022

Hello,Please provide me with invoices for the months of April, May and June 2022. with thanks, Suzanne McKenna

Loss of loyalty rewards

I signed on to the $10.00 plan because I hardly use a cell phone. I save $2.00 for automatic payment and for every year of loyalty I get a reduction of $1.00 per month. I have accumulated 3 years of loyalty and am due $3.00 a month for this. What Pub...

text message not going through

Text messages are not going through on my phone. I have this phone for my son and lately he hasn't been receiving the texts, only calls.

Updated my phone and SIM is now locked. What is my SIM code?

I have no idea what my SIM code is. Could someone help me with this? Thanks

Updating my credit card

I have tried to update my credit card.I am getting an update code error. Tried multiple times and different days but now luck.

Extra charge applied to MC

I have autopay on my account. This month, an extra payment of $1.05 was made without my knowledge. All it says for a reference is an 855 number with BC on the end of it. When I look on my payment record, I don't see the payment. How can an extra cost...

Reset user name

The username in settings is wdsmth337. My records show it should be WmDavid .It will not accept My new password xxxxxxx Can this be resolved? Edit by Dunkman: removed personal information

Don't have access to email used for Public Mobile My account

Hello I purchased Public mobile number back in 2018 and I don't have access to the email address that I used for my account. I don't even remember the login details so it is impossible to change the password or email ID. Can someone assist me with ho...

Resolved! I cant sign into my account?

Every time I try to sign in your page says error and shows a white blank page I’m trying to sign in so that I can overlook my account information because I keep getting charged different amounts

Resolved! phone transferred issue

I transferred my exist phone number to public mobile my phone is working but I'm not received any call every call goes to voice mail.

$10 voucher only added $5

I bought a $10 voucher to add on data. I added the voucher after selecting the option to get 200gb for $5 and it only added the $5 not the additional $5

Resolved! Cancelled the service but reactivating.

I cancelled Public Mobile service and disabled the email log in as well but after trying president's choice phone service I don't like it. I want to come back to public mobile.I want to keep the same number and possibly the same sim. I can no longer ...

Unable to log in

Trying to add funds and I’m unable to log in. I’ve tried multiple devices and connections. Brings me to a white page that says internal server error. Is this happening for anyone else? Yes I cleared cache.

Help

Resolved! Change plan

I just changed my plan and put money in my public mobile account but still my account is not activate. Please help.

It Meee Again

Resolved! sent emails

i've been corresponding with an agent through private messages about a warranty issue. i can see all the ones i have received but not the ones i send. how do i switch to the list of sent messages? thanks.

Resolved! 2GB for 12mths for new customers

Can someone clarify please?Is it 2GB per month for the first 12 months or 2GB usable over a 12mths period?Thank you.

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