Community

Resolved! Reactive my sim card

Hi My credit card was expired. So the autopay could not pay my bill . Then my account was suspended. However, now I update mycredit card and reactive my account. Would you please tell me how long my phone will work? thanks

Resolved! Discount?

Noticed when logging in there is a $5 month discount.Wondering if we are entitled -  If so, how?Or is it to draw in new business? I also see 50% off SIM card when activating on line.  This leads me to believe the offer is not for us.  Now wondering i...

Resolved! Drop down menu does not have my city

Resolved! activation

I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

Resolved! Shipping information on phone purchase?

I bought a phone on 16 March 2021.Received an email with the shipping and billing address as well as the details of the phone I bought right away - that is all good, but no information yet when it was shipped, how it was shipped, tracking number or a...

Resolved! Switching to new network (Sasktel)

I'm switching from public mobile to a new network as it has better coverage in my province, and I was wondering if my PM number can be ported over?The new provider (Sasktel) needs me to select the carrier of my current number for the port, but public...

Resolved! SIM CARD

where is "call history" located in SEIF SERVE

Resolved! Missing data

I have a data tracker on my phone and from March 1st until today I have only used 366mb.  I received a text that I used 95% of my 1GB of data on March 8th and today it says I have used the full 1GB which I haven't.  If I ever get close to using 1GB i...

Resolved! Activating your SIM card

Message I received on the website as I was checking out: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobil...

Resolved! Phone plan is activated .... can't call or send/receive text... ugh >:(

When I try to call my voice mail , it says to go to public mobile and activate a plan with talking and text etc etc... I've had people texting my phone and nothing comes thru ,  my data works ... that's it ... I have 45$ a month , 6gigs data ... unli...

Resolved! Number Transfer from Vonage

 HiI have transfered a number from Vonage.My cell phone is now working. I can call and receive calls.But my landline is still working as well. I can still make phone calls, but not able to receive calls. When I called Vonage, they said they didn't ge...

Resolved! Using my phone in Turkey

Hi, with new rules in Turkey from 15 of March I would need my phone with canadian number working all the time in Turkey as I would receive some HES-code. They will check all my movements with this code - check in's to hotels, domestic flights and so ...

Resolved! Re: Top Contributors - July 2020

Hi,I don't know how to post a question in the community. So I ask question here by replying you. I have the problem in data activation after thansferring my cell phone service to Public Mobile. I tried to solve the data problem myself following the o...

Resolved! Re: Sim swap

need to change my sim. my phone is lost

Resolved! 1000 U.S. Long Distance Minutes - $15.00

hiis this a plan to use in Canada to call to the u. s. or to call from in the u. s.?

Resolved! mobile data used

My billing period is Feb 27-Mar 26, I have a plan for 250MB data. Got a massage on Mar 11 that I used 100% of data. My phone shows 72.36MB, and on "My account" is about 73MB. So why data was disconnected??  That happend first time, and I have an acco...

Resolved! How do I setup autopay

Resolved! My mother referred me how does she get her reward ?