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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Leaving Public Mobile

Hello,I want to switch to a new company and keep my number, but I lost my SIM card and was told I would not be able to complete the process without it. Is there a way to confirm the transfer of the number to the new company without the SIM card (mayb...

Resolved! Locked out of account

Hi there, I’m hoping someone can help me. My account plan needed to renewed today but when I tried to login I was notified that I was locked out of my account. Not sure what to do next. I went to the place I usually get my vouchers but they said that...

smart watch for child not picking up network

Resolved! smart watch for child not picking up network

Hi everyone,I bought a smart watch for my son recently and have not been able to get it to connect to the Public Mobile network. Before activating my sim card I checked the imei and was told it was compatible with Public Mobile (the telus network). T...

No one can call me

Resolved! No one can call me

I activate in few hours ago my sim and still not receive a call from others

Resolved! ADD ON NOT ACTIVATED

HIPlease HELP I did an add on of 15$ for 1GB of data but I did not receive it at all.My account is showing I have 15$ but the data is not activated

Unable to transfer phone number from Freedom

I transferred my number from Freedom last month successfully but got a message from Public stating that transfer did not complete and I was assigned a new number. How do I get my old number back?

Resolved! Unlimited Quebec plan has no minutes to check voicemail

I recently changed phones but kept same SIM. Now I am told I need buy minutes to check my voicemail even though I have unlimited Quebec plan minutes and my plan is active. Why is that?

Resolved! Data limit

Can I use more than the mobile data limit of my plan and will be charged for the exceeded amount in the following month?

My wife

Resolved! My wife

My wife passed away July 10th and I'm unable to get into her account to deactivate it, could someone please help me

Suspended Account Autopay Not Working

Resolved! Suspended Account Autopay Not Working

Hi, Autopay is currently active on my account (and has been since I opened the account). Today I got a notification saying my account was suspended due to not receiving a payment. I am unable to make calls or texts. The notification: "Please disrega...

Resolved! Newly activated

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

Can't Create Account

Hi All, I'm trying to migrate my phone services from Fido to Public Mobile and port my number from Fido. Recently, I purchased a Public Mobile sim card at a WOW Mobile store. Now I'm trying to create an account but I'm being asked to enter a Public M...

Resolved! https://activate.publicmobile.ca/ does not load, looks like admin login page?

Hello,Trying to navigate to https://activate.publicmobile.ca/Page does not load on either firefox, chrome or edge. Goes to some kind of login like what an old router would have. Have tried incognito mode. Page worked yesderday afternoon?Thanks,

Resolved! Phone

My daughter gave me her mobile phoneIMEL#xxxxxxx I need you to update IMEL*on fileso I can use this phone Edit by mimmo removed personal info

Unable to Process Transaction

I've been trying to make a payment for several weeks with no success. Was using different credit and debit cards, nothing works. Now I'm about to lose my number and stop using Public Mobile because of the bug in the system. Need help with resolving t...

Activating problem

Resolved! Activating problem

Hi thereI have a problem with activation of my sim card during which I entered the wrong number for IMEI. I got charged but putting over the number for activation failed, what need to do now?

Re: Public Mobile eSim?

Public Mobile eSim?

Hello Public Community! As we are entering Fall 2021, I was wondering if Public Mobile finally adapted eSim? Does anyone have any updates?

First Call Always Goes to Voicemail even with Do Not Disturb set to OFF

I read some threads about this issue being related to the Do Not Disturb feature on phones. I have an iPhone X and when my screen is locked (and Unlocked), callers will go straight to voicemail. I have disabled all DND features on the phone and reset...

Resolved! why I don't receive my loyalty rewards after plan renewal

Hi, I received a message on Jul3 that I'll receive $ 1 every 30 days on loyalty reward from Aug payment because I am successfully renew my plan. On Aug 28, you still deducted 14.56 by auto pay instead of $13.44. Please let me know why. Thank you.

Unable to make or receive calls

I am unable to make or receive calls. I have tried the following solutions:- restart phone- re-insert SIM- toggle airplane mode- toggle wireless and data- soft reset phone (volume and power)- verified minute balance, not used up yet This has been ong...

Resolved! Forgotten 4 digit passcode - how do I retrieve or reset it?

Hello. I wanted to buy an add-on after running out of data this month, but get asked for a passcode which I can't remember. I can't find out how to retrieve or reset it, but it looks like I need the help of a moderator by posting here. Help! Assuming...