Is the payment system down or is PM just terrible?

[needcoffeebrb]

I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)"

Is this normal? How do I get help from an actual person and not the idiotic chat bot?

Thanks.

[Meow]

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

[needcoffeebrb]

Oddly enough, that did the trick, even though I had previously disabled my adblocking addon.

Cheers!

[will13am · Accepted solution]

@needcoffeebrb , the activation portal is finicky.  I suggest trying again using incognito mode on the browser.  That can help.  Depending on how far you are able to process in previous failed attempts there could be a session lock of 1 hour.