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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26945 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38841 Views
  • 185 replies
  • 29 Bravos

Resolved! Cell phone coverage is in mb

Hello I keep getting text and voice calls about public mobile services not working in mb because of network change coming mid this a scam or is there changes coming that will make the service not work as well  

Keimj by Good Citizen / Bon Citoyen
  • 1503 Views
  • 12 replies
  • 0 Bravos

Resolved! Buy a voucher online

I’m locked out of my account and I don’t have data where I am living in the rural area by Kingston and want to know if I can purchase online a voucher because I can still put in my code from a voucher and top of my dad with that with that possible it...

Cheffy6769 by Great Neighbour / Super Voisin
  • 1733 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: I cant receive call

My number xxxxxxxxxxxxxxx just been recently  ported to Public Moblie.  Porting was successful, but I can't receive call  edited by computergeek541: phone number removed  

jsoriel_58 by Great Neighbour / Super Voisin
  • 1514 Views
  • 9 replies
  • 1 Bravos

Resolved! pey voucher

If the voucher I bought is no good and it doesn't make my phone work within 24 hours I'm going to a new phone company

Jamieweiler by Great Neighbour / Super Voisin
  • 1518 Views
  • 12 replies
  • 1 Bravos

Resolved! Public mobile shutting down?

I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits w...

Kalipalfrey by Great Neighbour / Super Voisin
  • 3881 Views
  • 34 replies
  • 2 Bravos

understanding data usage history

I'm trying to understand my data usage. What is:- a data event?            Under data event it notes Data usage as 1.             1 what? - what is web?          this seems to use more data. Why is that?   

jch54 by Great Neighbour / Super Voisin
  • 756 Views
  • 7 replies
  • 0 Bravos

Password and security question

Hello, I forgot my password to login on my public mobile account. And even don't know about the answer of my security question lol. 

hellohowruppl by Great Neighbour / Super Voisin
  • 468 Views
  • 2 replies
  • 0 Bravos

Resolved! No phone service

Hi there. My next payment is April 27-21 and I don't have any service??

pderick by Good Citizen / Bon Citoyen
  • 950 Views
  • 10 replies
  • 0 Bravos

Resolved! cannot make acall

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

Robert46 by Great Neighbour / Super Voisin
  • 900 Views
  • 5 replies
  • 0 Bravos

Unable to register card to pay

The postcode for the billing address on my credit card is too long for the box provided. So I can't register my card and can't pay my bill. 

MEM21 by Great Neighbour / Super Voisin
  • 1165 Views
  • 9 replies
  • 0 Bravos

Resolved! Started a new plan and only half is working

started the new 15$ plan and I do not receive text (in or out) but my data and calling outbound works. Anyone trying to call me it says "The customer you are calling is not available at the moment" Took SIM card out and rebooted phone. this was a Pho...

babineauje by Great Neighbour / Super Voisin
  • 850 Views
  • 4 replies
  • 0 Bravos

Resolved! Forgot Password and Security Questions

It’s been years since I logged in and I’ve been paying using auto pay so I don’t know my self-serve login and password but I can’t reset it either since I don’t remember the answer to my security questions

laung5097 by Great Neighbour / Super Voisin
  • 675 Views
  • 2 replies
  • 0 Bravos

Data not working

Have set up my APN and still cannot use dateHave also reset my network settings

Don3 by Great Neighbour / Super Voisin
  • 811 Views
  • 5 replies
  • 0 Bravos

Resolved! My phone SIM card is still unavailable after have enough balance

Got below info in page https://selfserve.publicmobile.ca/Overview/payment/new-oneTimeTopUp-Page/?PostbackParameter=OverviewYour account has already enough balance. Please disregard this message if you have enough funds in your balance or are on AutoP...

tonywu by Great Neighbour / Super Voisin
  • 1503 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone Number Not Working After Tranferring Carrier

Hi, I currently have an issue with my new phone number. I transfer my phone number from chatr, however, it's been almost a year since I last used the number and the number has been deactivated. After making a transfer and making a payment for my plan...

hung3007 by Good Citizen / Bon Citoyen
  • 1593 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment / account suspension

Hello,I have made the payment on March 19, 2021, and the phone is activated, and my next due date is April 18.However, I just received an email this morning that my account/phone would be deactivated if I do not make the payment within 14 days.I don'...

shivaysf by Good Citizen / Bon Citoyen
  • 1462 Views
  • 13 replies
  • 0 Bravos

Resolved! Referral

hi just wondering if someone used your referral code, how long does it take to go through on your account? Do u get a notification? 

sarahsue86 by Great Neighbour / Super Voisin
  • 1952 Views
  • 17 replies
  • 3 Bravos

Resolved! Referrals

Where could I get code for referrals

Casadeoro by Great Neighbour / Super Voisin
  • 792 Views
  • 4 replies
  • 0 Bravos

Resolved! payment with credit card

I have a problem in paying my add-on plan, I bought my sim card 2 weeks ago with my credit card but now during the payment of extra call it doesn't verify my credit card. I've tried with other credit card too but the problem is the same. what should ...

zahrayazdani by Great Neighbour / Super Voisin
  • 693 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Data use on $15 pay as you go plan

I am interested in getting my family member in $15 province wide plan. but I found this clause.  "includes text and picture messaging. Premium and subscription-based messaging, to and from non-Canadian numbers, are not included." Q1. what does the pr...

ricebowl by Great Neighbour / Super Voisin
  • 990 Views
  • 4 replies
  • 0 Bravos
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