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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Service suspended the day of autopay?

My service and my wife's service were suspended even though I have autopay. What do I do next?

payment voucher not printed well, can't be read

Hi! I bought a payment voucher but it wasn't printed well to be readable. Talked to the store manager but he said he can't do anything, told me to call customer service instead. What shall I do. Thanks

Resolved! My SIM card not woeking

Hi hello, how come my number isn’t working

Resolved! vacation plan to keep phone number

We will be out of country, but would like to keep our phone numbers for when we return. Is there not a vacation plan with a better rate?

Occasional issues with sent messages.

Hello! Ive been made aware of an issue with my outgoing messages. Every once and awhile, I'll send a text to someone, I'll see my phone say sending followed by sent/delivered - but my contract doesn't get the message. For example, this morning my gi...

Service suspended the day of autopay?

Resolved! Service suspended the day of autopay?

Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

Renouveler mon paiment

Resolved! Re: 2 hours and no solution.. how is this better than just having normal customer service?

I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they wer...

Resolved! Account renewal

Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you!

Resolved! Tells me I have enough balance when my balance is $0

I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with.

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email

Resolved! Promotion codes

How do I receive promotion codes and when?

New plans

Resolved! New plans

Hi,Do you guys have any clue why the other plans don't show up anymore in the account?

Help

Resolved! Help

I need to talk to a moderator via private message can anyone help?

Switched number and nothing works

I tried to switch number and now I can’t log in or even make calls or text

Resolved! Overpayment

I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this

Resolved! 2GBBONUS Promotion

I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?

Use my Public Mobile Data

Hi, I am trying to use my data included in my plan but when I turn the Data on and restart my cell phone (in case), it just doesn't connect the data network at all.My phone is a Wiko Y61 the sim card Public Mobile is a a micro SIM.I see that I am con...

Switching Away from Public Mobile

Problem in incoming calls

Hi there, What's going on guys? 3 days before i switch my service provider from chatr to public. I did the activation by myself not receiving incoming calls. I chat couple of times with simon raised a complaint got the ticket number. some one will be...

Leaving Public Mobile

Hello,I want to switch to a new company and keep my number, but I lost my SIM card and was told I would not be able to complete the process without it. Is there a way to confirm the transfer of the number to the new company without the SIM card (mayb...

Resolved! Locked out of account

Hi there, I’m hoping someone can help me. My account plan needed to renewed today but when I tried to login I was notified that I was locked out of my account. Not sure what to do next. I went to the place I usually get my vouchers but they said that...

smart watch for child not picking up network

Resolved! smart watch for child not picking up network

Hi everyone,I bought a smart watch for my son recently and have not been able to get it to connect to the Public Mobile network. Before activating my sim card I checked the imei and was told it was compatible with Public Mobile (the telus network). T...