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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24732 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36294 Views
  • 185 replies
  • 27 Bravos

Resolved! Security questions

How do I reset my security questions if I can’t log into self serve? 

Jasondimera by • Good Citizen / Bon Citoyen
  • 1538 Views
  • 8 replies
  • 0 Bravos

self serve registration

keeps resending me a six digit number everytime i enter they send me a new one 

Dale3 by • Great Neighbour / Super Voisin
  • 422 Views
  • 1 replies
  • 0 Bravos

Billing change

i am on automatic pay and just noticed I am being charged an additional $10.00 per month.I don't see any reason for this increase. I have not authorized any increase in my service

gzeweniuk by • Great Neighbour / Super Voisin
  • 1193 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost phone - can public track it?

This probably isn’t the right place to ask, but I lost my phone last night, and didn’t have “find my iPhone” turned on - so is there any way public can trace where it last was? The phone does still ring for quite a bit before going to voicemail

sophyc by • Good Citizen / Bon Citoyen
  • 2646 Views
  • 13 replies
  • 0 Bravos

Resolved! 5Gb for new customers

I recently signed on because as a new member there was 5Gb free with $25 plan or more.  It’s not showing up.  Why?   I am limited to 1gb.

Karlynjacobson by • Great Neighbour / Super Voisin
  • 1398 Views
  • 10 replies
  • 0 Bravos

Resolved! "Set Up Data On An IPhone" - is it really needed?

Hey, when I activated my phone, it said something like: "Remember to configure your data usage correctly" and it linked to this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphoneOn the one hand, I didn't do this and my...

jH35Fy by • Good Citizen / Bon Citoyen
  • 947 Views
  • 4 replies
  • 0 Bravos

Resolved! Registration

I was going through the process of activating my sim, and got to point of picking a number. I picked ON for province and it hung up. Circle just kept going, waited almost 5 minutes and was still loading. So I refreshed and took me to where I entered ...

Maelstrom40 by • Great Neighbour / Super Voisin
  • 1272 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring number from Telus

I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?

Zephelinaj by • Great Neighbour / Super Voisin
  • 1614 Views
  • 7 replies
  • 0 Bravos

USA roaming, no data

I used up the data in a bundle in less than 10 days so i added 1gb but despite turning phone off and on, i have 0 data

off line

when i leave my couch and want to use google maps to find something, my phone is always offline? Why cant i use internet service outside of my living room?

Me64 by • Good Citizen / Bon Citoyen
  • 819 Views
  • 7 replies
  • 0 Bravos

Iphone 6 "searching" for network

Iphone 6 suddenly stopped connecting to the network yesterday.  We have tried:- Rebooting- Removing and cleaning sim card- Adding $1 to the account- Reporting phone lost, suspending service and resuming- checking the SIM card to see if it was jacked ...

nadineke by • Great Neighbour / Super Voisin
  • 1059 Views
  • 7 replies
  • 0 Bravos

Resolved! Still unable to transfer my Telus phone number

I’m just about to give up and go with the phone number that came with signing up with public mobile, since it seems impossible to get it transferred to my new phone.  I’ve tried and tried again, with no luck.  I’m 77 years old, which is no excuse, ju...

Heide63 by • Good Citizen / Bon Citoyen
  • 1668 Views
  • 4 replies
  • 0 Bravos

sim card

paid for a sim card was told  5 to 7 day delivery   now 11 days no sim card ? 

olla1942 by • Great Neighbour / Super Voisin
  • 1168 Views
  • 9 replies
  • 0 Bravos

How do I get a ticket going with a moderator

My phone has no service and I need help trying to figure out why - was working one minute and then had no service the next - never had this problem before and I have been using the service for a few months now.

shellylynn by • Good Citizen / Bon Citoyen
  • 751 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked Out

Hi, I entered my password incorrectly too many times and I have to contact a Public Mobile representative. Where and how can I contact them? Thank you

ihatepizzas by • Great Neighbour / Super Voisin
  • 763 Views
  • 2 replies
  • 0 Bravos
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