Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I was using the application “Fongo” (it’s an app that allowed me to make calls ONLY when I was on wifi. It worked perfectly but I couldn’t send messages so I got public Mobil. my question is …If I call forward my Fongo number to my new Public Mobi...
Need help with the number that was assigned to me it seems it is not in service. Francis
hi ones i message with a agent does it take a lot of time for them to respond????????????
so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like s...
We just switched to PM few days ago and my husband isn’t receiving calls. When I call his phone, it says long distance charges may apply and then goes to VM? Why?
Both my kids have the basic $15/month plans which comes with unlimited texting and 250MB of data. If they run out of data before end of the month then they are not able to send/receive texts unless if they are connected to wi-fi.I have tried playing...
I am attempting to activate my SIM card It won’t accept my current phone number. Says must be Canadian no. My no is 807-276-xxxx It is a Canadian no
how could i speak to an agent????????? i need urgent help!!!!
how could i know my user name?
Hello, All mobile service providers have made calls and texts to Iran free of charge in support of Iranian people who are affected by horrific situation resulting from oppression happening in Iran. I was wondering if Public Mobile is willing to join ...
need to get my account number with public
I just topped my account off with $25 dollars. It will not let me reactivate my account, although it's only been out of time for a few weeks tops. Any help able?
(ノ•̀ o •́ )ノ ~ ┻━┻^^ that's a table flip btw How stupid is this? I reached out to customer service to ask if they would make an exception and allow me to transfer my points to a friend who can't afford to pay her bill and is dealing wi...
how do i change my email address
I thought I would write this as a response to this e-mail that I recently received. I see customers posting on a fairly regular basis about auto pay, or per-authorized payment issues. After going through that experience myself, I have been using paym...
I am porting my number to another provider. The transfer was requested almost 12 hours ago and I am yet to receive a text message from Public Mobile to confirm that I am authorizing the transfer. Could someone @ Public Mobile contact me to discuss. T...
Hello, For the past 2 days I have been received messages that there has been an error in transferring my number over to Bell Mobility. Actually, I have never been to another mobility store or asked anyone to transfer my number to Bell Mobility. It s...
No longer have email setup on this account have old email and no way to get into my public mobile have new email want to switch email
Hi, I would like to change my address. Also I need 2 months invoice with my new address. How do I get it?
Hi guys,I am from Iran and as you know because of protesting all internet network in Iran is limited and I can not talk to my family over there. I saw that Telus made free to call to Iran and I know that public mobile is Telus's brand. I can not call...
This is the third time I have asked public mobile to send me a SIM card and they haven't sent me one yet is this common?
Unsuccessful registration of new account with P M with new phone #, no porting. Error code 821
How do I access my call log history?
I need to change my banking information and email address .
I’m looking to know if Public Mobile has any support for customers in Atlantic Canada due to the hurricane. We just got power back last night after 4 days without but still no internet so I am almost over my data (besides using it to contact family, ...
I purchased an Apple iPhone 13 Pro from a friend. I checked the general settings on the phone and it says "carrier locked" - "SIM Locked". It was on a former Rogers network. Does that mean he needs to ask Rogers to unlock the phone before I can use i...
I have 2 phones with public mobile, both will not let me use the data available. I've worked with the tech at the store, and the phones are not blocking data usage. I'm paying for data that we are not able to use, month after month it shuts down be...
I've spent over an hour yesterday evening and tried again this morning, but I can't activate my daughters sim card because it won't accept my credit card(s). I've tried different cards and same issue.I think I've used up the value of the refer-a-frie...
Hello, my plan began at 24th of september...My minutes usage shows a consumption of 51 mn from 100mn and my usage history shows max of 5mn outcoming/incoming talk. please clarify
