Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My boyfriend had his phone stolen I have new phone an sim card for him but he doesn't remember any password and to his emails. He needs this account fixed for family court reasons right away. Please help me help him.
Hi there, I am currently a customer of Telus and i am trying to Port my Telus Number to my currently Active Public Mobile Account.Today when activating I selected a new number temporarily, and than after I'd signed up I went into My Profile to port m...
Someone appears to be using my account. Many text and calls not made by me. As well, I signed up and paid for an Add On. I was billed but it’s not working.
Hi,I’ve tried to add the 12MONTHS12GBS promo to my plan but to no avail. I’m currently getting 5gb/mo for $40.Should I just change carriers as Koodo is offering 20gb/40$ right now.
Just placed an order for Black Friday CPO phone. The offer was for the following -From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre‑Owned phone2, you can save up to $60...
I am an existing customer and have just changed my plan to the promotional 15gb for $40. Am I able to take advantage of the bonus 12gb for new customers? I have tried entering the promotional code with no luck. Thoughts
I received an email from Public Mobile Marketing Preferences, about upgrading my phone >>>(Now that we’re 100% digital, we’re offering huge discounts on 4G Speed Plans. With our We Save, You Save Discount, you can get 15GB of 4G speed data for just ...
I was on the old plan for $60 something for 90 days but it had no text service. So i tried to switch the plan right before making the renewal payment to $25 plan, which ofcour didnt work. They just renewed my old.plan. So, i went to that bot help ...
Hi, My Name is xxxxxxxxxxxxToday November 16, 2022, I activated two SIM Cards, One for my wife and one for me.in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.one for xxxxxxxxxx, and the other for me xxxxxxx...
Hello! I have 1GB of data every month. It has just been 4 days since my plan got renewed and I got a message saying that I've used 95% of my limit. My usage tab on my home screen shows 942MB used, but when I check my usage history, it shows that I ha...
Do I get a little few days of buffer to resume payment without losing the plan? since i heard this was a unlimited time plan. Which does not expire if you get it in the time period that it is sold
Hello,My plan renewal date was Nov 13th. I thought I selected "$40 Unlimited Canada-wide minutes + 5GB data at 4G speed" to apply on my renewal date. Of course I have no way to check or verify that now, it doesn't show me anything in my account. Can...
Hi I ordered a Sim Card from Public Oct 31\22, Order #313287. I have got the order confirmed A will ago , can you please check where it is now . Thank You Bernice
I have had an issue where any calls I try to make either take a few minutes to be placed, or don't get placed at all.My family and friends have reported trying to call me and they go straight to my voicemail, even though I don't see any missed calls,...
