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no service

My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impre...

Log in issues

I set up a new account yesterday and can't get logged in. I tried changing the password and still can't get logged on. 

I have received a text message that I was in the US

I received a text message that I was in the US however I was in Sooke, which is directly across from Washington.  I have an AirBNB receipt to prove it.  I should not be receiving any additional expenses on my account.

Slow internet speed

Hello : I have changed my plan from 3G to 4G since Nov 11. However, the internet speed is very slow. The download is only 1.92, upload is 0.22. Any suggestions? 

Voice Mail

My phone is transferring some calls to voice mail without ringing the phone.

data is not working

I was finally able to log into my account to see that my plan is still active but my data is not working at all, I got a new SIM card and tried that, tried putting the card into a different phone, but nothing. I tried using my phone as a hotspot to s...

lost sim card

Hi,I have lost my sim card and I would like to replace it what should I do?

Returning a phone and Sim card.

How do I return a phone and Sim card that had been charged to my Visa credit card without my authorization?

Phone not working

I need to reactivate my account for phone #xxx-xxx-xxxx Edited by popping to remove phone number for security reason as your post can be viewed by anyone on Internet.

Plan Change

I accepted a text offer for the 4g 15gb plan by text a few weeks ago.  It was supposed to start on my new billing cycle, which was yesterday. There has been no update to my account. Any ideas why?

I don't see 2 gb of data is added to account for the promotion for 12 months

I have been with Public mobile for a month and I used the 2 gb promo code after adding plan but I don't see the extra data. I'm using the 25 plan and only show 1025mb. please help.

SIM purchases ordering options getting better

A new option was added. Good idea.  

Activation problem

I just new activated my phone 3 day, old number tranfer good for out calling, texting good data ok only receive call is not working, I try so many advice from robot but still not working,what I do ,some one can help me. Out please ,seem like system t...

Phone #xxx-xxx-xxxx not working

My brother,  xxxxx, is in long term care and I am his sister, xxxxx.  His phone payments are withdrawn automatically from his Visa account but for the last two months no payments have been taken and as a result his phone is not working.  I need this ...

Recharging phone

Alert! Phishing Text Going Around?

Phishing Text? 

Unable to sign into account, says we have incorrect email on file. Need to make a payment.

Hello, Our credit card was compromised, and we need to update our account with a new credit card number.  After many attempts we are unable to sign into our public mobile account to change the credit card number.  We cannot place a ticket because the...

Provincial plan no minutes

I keep getting a message that I am out of minutes with an provincial plan and I am calling within the province, this has been going on for several days, I have submitted a ticket but nothing seems to be getting done. This is my first negative experie...

Data usage incorrect

My data Usage incorrect.unlimited talk and text, All my text messages are failing.

Refer a friend showing 9 friends and only $8 in rewards

Hi,I have 9 numbers listed but only shows $8.in rewardsI am on the old rewards program.This has been going on for a couple of months now.  When I contact PM they add to my account manually and tell me it will be corrected on the next billing cycle bu...

Best place to buy Iphone 14 (unlocked)

Website

Getting error trying to log into the website says .The page you are trying to access is no longer available