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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 24737 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36295 Views
  • 185 replies
  • 27 Bravos

Changing my plan

I've been trying to change my phone plan these two days. And even i tried logout/login so many times, it says "something went wrong" and I cant change my plan... Does anyone know what is going on?

MakiEve by • Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

Resolved! Log Out symbol

I cannot find Log Out from the account. Probably looking at it and just not seeing it... Very new to PM. Thanks in advance.

blizzard736 by • Good Citizen / Bon Citoyen
  • 689 Views
  • 5 replies
  • 0 Bravos

Moderator not reply message

Is it normal to wait for a reply for 3days? Maybe even longer? Does someone have the same experience with this Moderator (Fatima) ?  and does your issue resolved eventually ?  Thanks 

suitup2021_go by • Good Citizen / Bon Citoyen
  • 1161 Views
  • 13 replies
  • 1 Bravos

Resolved! Registration

We have filled in the page to set up our account with public Mobile and we have checked the information repeatedly, but when we press Continue to proceed, we cannot get any further. And apparently there is no real person we can phone to help us Can a...

Dan467K by • Great Neighbour / Super Voisin
  • 995 Views
  • 7 replies
  • 0 Bravos

no service

i just made a payment and am told Once again that i dont have a talk plan !!!! .Why does this keep happening ? DRIVING ME NUTS !!!!!!!THANKSdlae

dalewils1 by • Great Neighbour / Super Voisin
  • 397 Views
  • 1 replies
  • 0 Bravos

Resolved! Credit Card Auto Pay - Does the Card have to have my name on it?

After much anticipation and some waiting, I have finally received my Public Mobile SIM card in the mail, and am ready to activate. Clearly, it would be best to use a credit card to arrange auto-payments. I do not have a credit card, and do not really...

Raymo by • Good Citizen / Bon Citoyen
  • 1529 Views
  • 10 replies
  • 0 Bravos

Resolved! Email

I do not have an active email on my account. How do I add an email? 

Lawrence291 by • Great Neighbour / Super Voisin
  • 662 Views
  • 2 replies
  • 0 Bravos

Add-on

I just paid 10$ Add on and it doesn’t work , I still can’t make calls 

mdelgado1946 by • Good Citizen / Bon Citoyen
  • 1017 Views
  • 12 replies
  • 0 Bravos

Resolved! Having trouble

I bought 3 phone numbers on my 1 account...I am having a hell of a time topping them up or even unable to figure out how to take care of all 3 from 1 login any help would be great

Suddenlyalone by • Good Citizen / Bon Citoyen
  • 1463 Views
  • 11 replies
  • 0 Bravos

Resolved! refund requested

I transferred my services (2x) and both had credits on the account. It was a monthly service. Looking for the money that I had remaining. 

GREYS_LOVER24 by • Good Citizen / Bon Citoyen
  • 1565 Views
  • 13 replies
  • 0 Bravos

Can someone give me a reason for optimism?

Hi. I've been a Public Mobile customer for four days and it's been a really lousy experience so far. Signing up was unpleasant. Transferring my phone number was a nightmare. I eventually had to use my investigative skills to find a 1-800 number so I ...

steveb11 by • Model Citizen / Citoyen Modèle
  • 3501 Views
  • 45 replies
  • 3 Bravos

Unable to make payment

Hi there just need help paying my phone bill it keeps saying my card could not be verified 

yasmin_trejo by • Great Neighbour / Super Voisin
  • 636 Views
  • 4 replies
  • 0 Bravos

Resolved! Data usage

I am a new subscriber to Public Mobile. I was previously with PC Mobile, where I had an add-on of 100 MB of data per month. I never came close to using up even that small amount of data because I spend 99 per cent of my time connected to Wi-fi.I tran...

steveb11 by • Model Citizen / Citoyen Modèle
  • 938 Views
  • 5 replies
  • 0 Bravos

Re: Registration xxxxxx

I had the same issue. I have emailed support 2 twice now, and don't hear anything back. If I don't hear back soon, My service with my other provider suspends on the first and I will have to pay a whole other month. The fee from Public Mobile came off...

NicoleStates by • Good Citizen / Bon Citoyen
  • 1196 Views
  • 9 replies
  • 0 Bravos
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