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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Internet Access

Should I be able to access internet from my phone when not in a "Hot-spot". I was in Brockville, ON yesterday and couldn't get on-line.

Resolved! Need a customer support on a topic that's not provided by self-serve or 611

I don't receive some text from certain service providers for example notifications for delivery. I need to check if the number is blocked by public mobile but I can't find a way to speak to a customer representative. All menu from self-serve or by ca...

Resolved! Auto Pay

In prior months my account would show “Available Funds $2.00”. Currently, it is not showing that although Auto Pay is shown to be activated. Is this a problem?

Reprendre un ancien numéro de téléphone

two sim cards registered under the same email

Hi- wondering if anyone has a suggestion, since Public Mobile doesn't seem to be reachable. I registered a new SIM card for a phone, on my email, checked account on the Public Mobile site and it worked fine. A few weeks later, I bought another phone ...

Hangout calls

Hello wonderful people here,I am on $15 plan with 100 min Canada wide calling.I am using hangout to make calls(as its free to call in Canada). My phone number is verified in hangout and the person at receivers end gets my public mobile number on his ...

Hi this

Hi this is seema my number is xxxxxxxxxxxxxx unfortunately disconnect my autopay option and disconnect my number today can u restart my auto pay service and restart my number with thnx... edited by computergeek541: phone number removed

Re: Transferring or Changing your Phone Number

I would like to transfer my phone number to another provider. So far with public mobile I am not able to receive or send texts to certain people but other people it works fine. When I went to transfer this number to koodo, I could not receive the SMS...

Resolved! Rewards

I recently switched to public mobile. The person at the store where I activated my phone failed to ask me my friend's reward code. Can it be added now?

Lost the phone want to block it

I just lost my phone who can help me to locate the last location I knew my last location but I have to check with technical support team of public mobile And who I can request to block the phone kindly help me my number is (xxx) xxx-xxxx kindly call...

Resolved! calling within province but says its international

I just switched to public mobile a week ago. I have the 15$ plan and I can receive all calls but when I try to make a call it says I don't have an international add-on... What's going on? I'm suppose to have 100 minutes of province-wide minutes.

Resolved! can't receive calls

My phone been active since November work great till last couple of weeks. I can't receive calls. Tried removing SIM card and all. Can someone please help??

Resolved! SIM size iPhone 6s - 12

My sim card from my iPhone 6s doesn’t fit new iPhone 12

my phone account has expired

carrier update failed on ios

where can i download public mobile's latest firmware? i tried taking the sim out, went in general settings about and popup to update is not there, Carrier just says error in settings, tried the method of cmd+click on check for update button when conn...

Resolved! change my emaIl address

I need to change my emaIl address for both community and account

Resolved! My sons account

I am trying to access my sons account , I have been unable to due to password error I would like to access his account and reactivate this account with same phone number xxxxxxxxxxxxxxxxxxxxxxxxx @xxxxxxxxxxmy account is under xxxxxxxxxxxxxxxxxxxxxxx...

Resolved! Call forwarding while waiting for port ?

Hope someone can awnser my question. Porting from a landline provider could possibly take a few days, During the porting period would it be a smart idea to call forwading the old landline service to the new service its being ported to ? Would this s...

Data usage

I have only used 215 MB of my data and iam getting notification and warning that i have reached my capacity. can not use my mobile data at all. what is the problem?

"Province wide Call" definition for $15 plan I found today

Hi Members, Today I activated a $15 "provincial" local sim in Ontario for BC relatives who will visit Canada next week. Since she will stay in BC for 2 months and only need this sim for incoming and light data. This $15 plan it perfect for her. I tir...

Re: Activating your SIM card

I’m trying to set up 2 accounts. I have used 3 different browsers. Using a separate browser worked setting one up but the second one I still get error code 821. They’re coming from Koodo and keeping same #. I don’t know why this keeps messing up.

Resolved! Reactive my sim card

Hi My credit card was expired. So the autopay could not pay my bill . Then my account was suspended. However, now I update mycredit card and reactive my account. Would you please tell me how long my phone will work? thanks

Refer a friend reward missing

I have not been receiving my refer a friend reward. I referred my mom months ago before covid. We used the code. Signed her up at London Drugs. Her number is xxxxxxxxxxxx. If you can look into this that would be appreciated. Thank you. edited by com...

Discount?

Resolved! Discount?

Noticed when logging in there is a $5 month discount.Wondering if we are entitled - If so, how?Or is it to draw in new business? I also see 50% off SIM card when activating on line. This leads me to believe the offer is not for us. Now wondering i...

Is there any way to stop SMS messages from Public Mobile?

I get billing due notices, successful bill pay notices, and unresolved complaint SMS messages from Public mobile every month. I don't want to get any of those. I only use SMS for automated alerts for other things so every time I get one of these SM...

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