[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New $40/15GB Plan
@J_PM, I have a new plan set to start on the 21st of this month. There aren't too many details on what the plan includes ie. International texting etc. Could you provide more details... Not sure if it is worth switching... Eliza5
Resolved! Port issues
Hi there!I tried porting out my number from Chatr but didn't realize that my account was already suspended. I activated on Public and tried porting my number but I am unable to receive calls. I can make calls and my data works. I thought everythin...
Resolved! Cannot activate
Getting error 821. Won't active. I think it's because I'm with koodo. How do I get my number switched over and join public?
Resolved! Plan change not authorized
Hi. My plan has changed from 55$ for 20g to 70$ for 18g. I did not authorize this. How do I get it change back? Thanks
Resolved! Not on Sale Phone Sale?!!
@J_PM What gives? So Public Mobile sends out promotional emails marketing an early Black Friday sale offering $30 and $60 off two different phones (ZTE Cymbal 2 and Samsung A13) yet they are not on sale on the website? Seriously who's running the mar...
Resolved! Sim activated but its not working
Hi, I activated PM sim. Them put it in phone. No signal. Set the APN setting. Got the signal. Also 4G data indication off & on (Like flickering - on for one second then off for several seconds.) If try to phone some number it does not dial. Try to te...
Resolved! Add on not working
I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up?
Resolved! Does the current Black Friday deal for 15Gb apply to existing customers?
Does the current Black Friday deal for 15Gb apply to existing customers?I can’t the see option as part of my upgrade options. Also will my loyalty bonuses stay?please advise how exactly to upgrade.
Resolved! 15gb of data for 40$
On the new plan for 40$ you get 15GB at 4g. It says in the fine print (No promo code or special offers applicable on the $40 plan with 15GB 4G speed data.) does this mean that my refer a friend and auto pay bonus would not be credited (lost) ?
Resolved! missing promo
I lost my monthly 1GB promo. WHY? My husband has exactly the same plan as me, not only does he continue to have an extra 1GB monthly, he also has a one-time 2GB bonus on his account. Please explain to me why the difference in our offers when we pay ...
Resolved! Unbeleivable to log in
I am ready to cancel this crap!!!! I have spent more than 30 minutes trying to log in, and finally when logged in, I want to update my profile. The system tells me my city of Laval does not exist - it's only rthr 2nd biggest in Quebec, but doesnt exi...
Resolved! Phone switch no Data
I recently switched from a Samsung Alpha to a Umidigi a13 pro. Popped my sim in, texting and calling works, but my data wont work i can only use Wifi. Any help would be appreciated. Mobile data is on.
Resolved! Need to release number for porting...
Hi, I'm switching carriers and need my number released to port over to the new carrier. I was told I need to request this manually since my account is currently inactive/expired. Thanks.
Resolved! Help! Someone is trying to take my phone number!
Help! Earlier today I received an SMS from Public Mobile saying 'welcome to public mobile'. Just now my phone number stopped working.Has Public Mobile accidentally ported my active in-use phone number to a public mobile customer? Who can help me? Thi...
Resolved! Black Friday phone deals for everyone? plus Login Problem Checking out
Hi,My daughter received the Black Friday deal by email earlier today but I didn't. Is there a reason? Anyway, I ordered myself a phone (Samsung S20 . . ), used my Public Mobile email but didn't get the discount . . . plus, oddly, when I went to login...
Payment
I have a registered card, tried to make a payment and it keeps coming up “ ooops there was a problem with the payment try again later “ I have tried again later but still keeps coming up with that error. There is money in the bank !!! ( I bought vouc...
Resolved! Order 312298 Have Not Received Sim Cards!
Hi, I purchased a phone and a sim card with 1 bonus sim card on Oct 24/22(Order 312298). I have not received sim cards yet .... it is now also 4 weeks ... where are my sim cards?
Resolved! New deal.
I just signed up for the $40 15G at 4G speeds. I do have $6.00 in rewards on my bill every month. If I changed my bill to this new deal will the rewards still take? So my new bill next month should be $40 -$6 plus tax? Thanks.
Unable to make calls
Currently on $120, 12GB Data 90 days - plan, unlimited pronvice-wide calling with long distance min purchase add on. I am schedule to switch to $40 - Unlimited Canada-wide minutes, 15GB data at 4G speed, Canada-wide minutes on next renewal date at ...
Resolved! Plan I chose for the next renewal date did not rake effect
My plan was renewed today and I was charged for the 4G plan with 15GB data and it seems that I am still on my old plan. I paid $44.80 but am still on 3G with 3GB of data. Today was my renewal date. I tried signing incognito mode and also used another...
Resolved! second phone
can i have a second phone on my plane
Resolved! Forgot to add on Black Friday 12GB deal.
Is there any way of adding on the 12GB deal after you have initially activated the SIM card? This deal is the entire reason I went with Public Mobile and it would be frustrating if I couldn't add it on. Thanks,Zach
Resolved! Change of plan agreed to but didn’t change
I accepted a change of plan by text . but system did not upgrade my account .
Payment
Why did you take two payments off my credit card I do not have automatic paymentIt also says my card has expired and it has not
Resolved! Account not closed
Hello I thought I closed this account a year ago and found out that it is not the case (the email address is not my work email address). So now I have been charge for a year without knowing/using. I was thinking about activating a sim for my sister.
Resolved! user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER
My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.
Resolved! Community Account
Hi there,I forgot my community account password and my email has changed since the last time I was in the community so I couldn't log in and had to create a new account. I would like to reactivate my old account - is this possible? Thanks, Peter
Resolved! 2GB bonus data from Lucky mobile
I have three kids, two with public mobile and others with lucky mobile. After I did the preauthorized payment plan for lucky mobile they add the 2GB data free of charge in the same plan $15.00/month.I am with two cell phones with public paying $15 pl...
