Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I send the referral code for my friend to use? The six digit code is not working for her when submitting it on the activation page.
Our plan did not include USA calling. About an hour ago I purchased US calling and texting (10 day package for $20.00). Now when I try to call, I get a message that there is no available minutes. Any idea why I still can't call the US?
Hi there, My office recently got moved into a basement where I have no cell signal and I quickly realized that PM does not offer Wifi Calling. I understand it is about trying to force you to move to a higher tier provider or whatever, but why not mak...
Everything with my account is fine. Upon going to the main site for this company I see the above message and am wondering if I "need" to get a new SIM card, let alone change my plan or if it will automatically do that to 4G (upgrade)? I'm decently co...
Hi all,I got a weird problem, the data was OK for all the APPs till last week, I did nothing on my phone and my google account, all google APPs cannot use my data, and I still have data in my account, restarted again, nothing changed.but Texting and ...
Why has my account been deactivated?
Public Mobile charged my credit card twice on August 12 for $14.95 and again on August 13 for $14.95 despite the fact I have a $25 plan and had $10 in credit. What's more, I don't even see a charge of $14.95 in my payment history. And to top it off...
Hi I reactivated my account that was on suspension. It took correct money out of my account for the amount of $50.85 but only put $40.00 in my public account and still says I owe $10 to activate my services????Thanks
My wife returned from out of country yesterday and is trying to use her local phone (with public mobile) again but it doesnt work nor can we log into her account any longer.
I’m trying to pay into my account and your tech at Walmart miss spelt my email and put dd@xxxxxxxxxxx and it’s ddd@xxxxxx and I can’t get your code to verified. And I had this phone for over a year
Hi there.Recently I had dropped my phone into the ocean which had my SIM inside of it. Its now unrecoverable. I have a new public mobile SIM with me now and I was wondering if somehow I could transfer my existing number (and plan) from sunken SIM to ...
I have a major issue!!! I accidentally locked my SIM card this morning by trying to remember my Sim code for absolutely no reason whatsoever I didn’t need to but I did anyhow I locked my SIM card on myself and now I have no access to my phone number ...
My username is xxxxxxxxxxxxxxxxxxxmy number is xxxxxxxxxxxxx and every time I try to log in it says my password is incorrect. When I try to change it it always just says error please try again later. I have to deal with this every time I try to pay f...
What is the best way to get the new student deal as an existing customer? I’d like to somehow keep my phone number while opening a new account for the student deal. Is there any way I could open a new account and transfer my number or would I have to...
Hi. Both husband and I have been with Public since 2018. Had no issues. We moved into a new place in toronto last year with no issues until two months ago both our phones (google pixel3A) have very often not be able to get incoming calls. The call...
My account won’t let me charge my plan!
Hi,Since the beginning of the month, I can't receive SMS from Paypal shortcode 725729. I didn't see in the shortcodes masterlist.My sim card is been activated for a few years already.Thank you.
Why has my data not reset. Still shows same usage as last month. It reset on Aug 17th but today it still shows same usage as last month
if I am a customer already can I cancel and get the deals of a new customer?
just signed up. Doesn't seem to give you the option to choose your last 4 digits for your phone number per the FAQ? https://publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number I then just picked a phone number from the list thinking I co...
I only have the basic plan with 250MB of data, but i seldom use it. Now I'm getting messages for the past two cycles that ,y data is ay 75%, and my 2GB data Christmas bonus is all but used up!!! Apparently at 2am, when i'm asleep my phone using about...
I remember a new customer can have $25 back if join PM, but know I couldn’t find it on the website, who has link? Thanks
Hi there, I just see the ever plan has 3x points-back, is that for old customers too or only new customers? And is it limited time or it will stay?
I am logged into my account. Cannot log in to Rewards (says I am locked out).
I believe my account has been suspended, because I changed my visa and cannot change the numbers
Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.
I want to transfer my number to Koodo without reactivating public mobile account. Koodo requires me to respond to a text message. I don't want to pay a month of service for just 1 text.
Just received sim card and I have set everything up. I still have no service.
Hi,I am currently in US, i purchased the 10 day talk and text add on but I am unable to make calls to Canada ir receive calls.It is really frustrating because I have missed two emergency calls from family and had to learn from elsewhere about the mat...
