Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do adds on still roll to next cycle if I cancel autopay and miss the payment? I have 500-75=425 Canada wide long distance minute add on that I purchased in April 2021 and they keep on rolling to next cycles. Question. If I cancel my autopay right n...
my phone is saying "No SIM card" and i have no service, despite there being a sim card in the phone. I even bought and put in a new SIM card but still no luck. If it is the phone and not the sim card that is the issue, will public mobile replace my p...
I would like to cancle My plan.Support team contact me please.
I'm having very poor reception issues on Telephone Rd. in Cobourg. I never had issues until about 2-3 months ago. I'm having issues connecting to calls (making them) and when they do connect with the other person, I can hear them just fine but they t...
How to set up voice message if you miss a call? And what to press when you are done?
I just purchased an add-on of 1gb, and I wanted to know if this add-on only counts for this month or if I'll be charged monthly for it next pay period? If I am charged monthly, is there a time before I'm charged again that I can cancel it for the nex...
Hi everyone, Im thinking of switching over, but is anyone having issues with data after the latest (August 2921) OnePlus update? I was fine on my Nord 10 until a week ago with its latest update. Have you seen any disruptions to data service aka no lo...
Well looky looky....When selecting the Public Mobile Bot it notifies of a 611 outage. That is a neat way, and more streamlined method, of getting the message out there.
Hello, I'm at a point where I need to change my phone number. I really do love my number so this has come after great consideration. While attempting to use "self serve" to accomplish this (since I can't call anyone for help; bad service there, Publi...
When i try to pay my bill in advance the amount due wont update. I keep getting a message that i have enough funds for my next payment available but i only have $4 in my balance.
Hi, I am looking to get my Mobile Bill statement. Can anyone help me? How to get that? Thank You.
Spoiler Email wont let me resetI can login to community but need to login to account..So I can help new customer and get free rewards for both of us..Have not logged into account in long time..updated pc also..Need mod or customer service rep to hel...
i voided a port by swapping sim card early and got in contact with my previous provider, virgin mobile. they authorized the port but my phone can only send calls. will the problem solve itself after the 30m to 2h delay or should I request another sms...
I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that
I've been using conditional call forwarding for about a year now in order to use a 3rd party voicemail provider and have had no issues with it. However, over the past few days, call forwarding keeps getting disabled and my missed calls are going to ...
Hello,I have two plans with Public mobile. Both of which have been suspended with the following message on my account page: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Mak...
If somebody could help me out to understand how my phone's internal storage is used and where the heck all those GB get wasted.I have Motorola E4 Android with 16GB internal memory. OS is up to date.Based on Storage Space app Android OS uses 5.86GB, A...
Hey team, Unlocked phone from koodo, SIM for public is activated but still says "No Service" top left in the iphone no matter what I do. Any help would be great!
How do you delete read messages in you mail box?
If I transfer my phone number from a different carrier, do I still have to cancel that carrier's plan or is it done during activation?
I am new to PM and impressed with Rewards system here. I was curious what is the best way to start earning the Community involvement rewards fast as soon as starting with PM. How many days of work is needed for $1 per month discount by this platform....
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