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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! Phone reconnection

Hi I have been out of the country for 5 months.   I didnt top up my phone while away.   Am I able to keep my previous sim card and phone number?  I am unable to log into my account.  I thought I had 6 months

Farrahdill by Good Citizen / Bon Citoyen
  • 1132 Views
  • 16 replies
  • 1 Bravos

New plan or old?

I am new to this community and am reviewing my plan and thinking of changing.  I signed on PM in 2017 and have a 90 day plan with unlimited talk/text and 1.5 GB (500/mo?). I use around 60-80 minutes/month and only use up the data sometimes. I'm think...

Glassguy by Great Neighbour / Super Voisin
  • 1105 Views
  • 16 replies
  • 0 Bravos

Resolved! Plan change while stuck at home

Hi everyone, Since a lot of people are probably spending a lot more time at home, I'm curious if people are changing their phone plans to something with a lower data limit? I used about 500mbs of data in the last 3 weeks because I'm almost always in ...

Bevattna by Good Citizen / Bon Citoyen
  • 1072 Views
  • 15 replies
  • 4 Bravos

Data usage account error

Recently I noticed 176.511/1024 MB of my $0 Free Holiday Giveaway: 1 GB Add-on was used even though I still had lots of data in my 500MB + 500 MB  normal data plan. I have never gone over & have always topped up!  I am saving my free data for our rem...

Jazz37 by Good Citizen / Bon Citoyen
  • 720 Views
  • 12 replies
  • 1 Bravos

Incoming calls using up the minutes

I received a text message today telling me I only have 10 minutes left. When I checked my usage, nearly all the minutes were from incoming calls. Why are incoming calls using up the minutes when I am on the $15 plan that has unlimited incoming calls?

cammom by Great Neighbour / Super Voisin
  • 972 Views
  • 13 replies
  • 0 Bravos

Resolved! Status

Hello, What does the status Plan Expired mean?  @Eliza5

Eliza5 by Model Citizen / Citoyen Modèle
  • 794 Views
  • 7 replies
  • 2 Bravos

SamsungA20

Anyone is using Samsung A20? I checked the list of compatibility and it doesn't show ;-(

Jayne123 by Good Citizen / Bon Citoyen
  • 881 Views
  • 20 replies
  • 1 Bravos

Resolved! Phone Requirement

If you're transferring your number from another carrier, do you have to have an unlocked phone?  

LPCadieux by Great Neighbour / Super Voisin
  • 894 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment issues.

Hello PM community.  I am seeing many people with payment issues. Is this an occurrence that happens often you get locked out of your phone because PM system doesn't run properly? And if this is true will PM be upgrading so that their payment portal ...

Naepalm by Mayor / Maire
  • 1104 Views
  • 9 replies
  • 2 Bravos

Cancel

My Dad got a new plan from a store at the mall with a new phone with sim card, the phone was defective and brought it in for repair. COVID19 started and the mall closed and my father has had no phone since he got it. He does not have an account and I...

Ignazio by Great Neighbour / Super Voisin
  • 646 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone not working. Account suspended even though I have autopay

Hi - tried to use my phone yesterday and it wasn't working. Logged in and it said my account was suspended, but to disregard this message if I'm on autopay - which I am. I've tried to pay the amount due, but payment isn't going through. My card is fi...

drsdt by Great Neighbour / Super Voisin
  • 1413 Views
  • 21 replies
  • 2 Bravos

Previous accout

Hello,I am trying to retrieve my email account however it is saying that it has been disabled. Can you please assist me with this. Is there an email or phone number I can reach you to communicate directly. Thank you!

mfernandez by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Plan renewal

Hi, my payment was automatically taken off my credit card but my plan hasn’t renewed! Anyone else have this issue, or know how I can resolve it? thanks 

Villen by Great Neighbour / Super Voisin
  • 875 Views
  • 8 replies
  • 0 Bravos

Resolved! Voicemail does not kick in

I have used PM for just over a month. Everything was working fine. I set up voicemail with a password. It was successful. Had a couple of incoming messages saved. When I read in the community that I could lengthen the time before voicemail picks up, ...

hyT by Model Citizen / Citoyen Modèle
  • 1323 Views
  • 24 replies
  • 0 Bravos

Resolved! Transferring from Chatr

Transferred from Chatr to PM online portal after getting the PM SIM card. On the online application, entered the 4 digit code for Chatr from where I ported my number. Does that mean my Chatr account is automatically cancelled? Or do I need to call Ch...

jjodsouza by Good Citizen / Bon Citoyen
  • 1705 Views
  • 7 replies
  • 0 Bravos

Phone service having difficulties?

Hey everyone, Just a general question in these weird times. Is anyone else having trouble phoning people during the day lately? Either my call cuts in and out or I can't even get through to people. Last night I had three very long conversations no pr...

manpans by Great Neighbour / Super Voisin
  • 997 Views
  • 12 replies
  • 0 Bravos

New activation

I clicked the activation button and nothing has happened

Reta by Great Neighbour / Super Voisin
  • 614 Views
  • 6 replies
  • 0 Bravos

why can't I receive oversea calls?

Hi,I just activated a basic $15 plan on yesterday.  I am expecting a call from Taiwan, the caller tried calling from both landline and cellphone but the calls won't come thru.  Can anyone tell me why.  The whole purpose of getting a prepaid plan is s...

mar8 by Great Neighbour / Super Voisin
  • 1489 Views
  • 20 replies
  • 1 Bravos

Resolved! Autopay failed

I tried to use my phone this morning. Got message it was not active. I use autopay and have been making monthly payments . No notification of any problems. Can’t get help. Can’t logon in to my account. Tried to enter new password and got security que...

RVW by Great Neighbour / Super Voisin
  • 1078 Views
  • 8 replies
  • 1 Bravos

Message

Bonjour, je ne peux pas faire d’appel locaux et je reçois un message qui dit que je dois acheter un forfait interurbain additionnel en composant le*611.je ne comprends rien. Portant j’ai upgrade mon forfait à $25.deplus il y a un message sur ma boîte...

dididupont by Great Neighbour / Super Voisin
  • 963 Views
  • 8 replies
  • 0 Bravos

Resolved! Nokia 8 and Samsung J3

Hi everyone, I tried the compatibility tool with no luck. just wondering if Nokia 8 and Samsung J3 can be used on Public mobile? thanks in advance

Perryb by Great Neighbour / Super Voisin
  • 615 Views
  • 5 replies
  • 0 Bravos

Resolved! MMS suddenly not working

Have not changed anything, MMS suddenly stops sending/receiving from one of my 2 accounts. tried reboot, tried off WIFI, data turned on, It just happened suddenly. the calling working fine. any help? thank you.(it is Huawei Mate SE. other huawei work...

kateyyj by Great Citizen / Super Citoyen
  • 2100 Views
  • 35 replies
  • 1 Bravos

account suspended

Hi, I did payment through credit card, it gave me message that the transaction have been completed but when I click on overview, it says my account is still suspended.

michael10 by Great Neighbour / Super Voisin
  • 719 Views
  • 10 replies
  • 0 Bravos

Resolved! Old provider cancellation

New to public mobile. Old provider was BELL. Was wondering during the number change process does public mobile automatically cancel my account with bell or do I have to call Bell myself and tell them? Thanks

Brandon87 by Great Neighbour / Super Voisin
  • 1329 Views
  • 10 replies
  • 3 Bravos

Push Notifications for private messages

This is a suggestion to add push notifications to the PM website. Seeing as Lucky Mobile is a direct competitor and they offer CC. What about PM doing a minor upgrade and adding notifications something along the lines of how Facebook sends notificati...

gpixel by Mayor / Maire
  • 1064 Views
  • 22 replies
  • 3 Bravos

Resolved! Email

Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)

DebMacD by Great Neighbour / Super Voisin
  • 1158 Views
  • 10 replies
  • 0 Bravos
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