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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Different colours on coverage map meaning

Hi, Like the title says what do the two colours mean?

No SIM Card Reader

I recently purchased a new SIM card. When I am out of wifi range and on data my phone will read no SIM card. How can I trouble shoot this?

Resolved! my phone is requesting "Network unlock code"

setting up new connection and my phone is requesting Network unlock code and I do not know what that means.

Resolved! calls going to voicemail instead of ring

hi, similar to some other posts, i have problem with incoming calls going directly to VM. we have 3 accounts in the family all having the same problems.text between the numbers work ok, data ok, DND off. (restarted phone a couple of times) calls to n...

Resolved! Testing new SIM card

I just installed and activated my PM SIM card on my iPhone. I want to test it to make sure that I can both send and receive texts, but the trouble is that iPhone defaults to sending over iMessage instead of SMS. What would be the best way to test my ...

Badges disappearing?

Resolved! Badges disappearing?

I noticed that on the page to view badges, you can click them and they will become hidden. When I reload the page, they all return. Does anyone know what this behaviour is for?

How does one become an Oracle?

I'm curious about the role of an Oracle (though I have only recently gotten my account) in the community. Other than the 20$ reward, what sort of job do Oracles do? At a certain point, won't all of the most common questions have been answered? What h...

Says sim card is unregistered but my plans active

It was working fine until today, now it says my sim card is unregistered.

Phone not working

I have just purchased a new Umidigi phone model Bison. Public Model shows that it does not support this model. It is a fairly new model. Is there anything I can do other than go to another provider?

jai asser d’argent dans mon compte mais mon payement sa pas prit je nai plus de cellulaire

Resolved! How to Replace a Broken Mobile Suit

On May 8, 2021, I got mugged by a stranger who snatched my mobile phone out of my pocket, and then severely damaged it to the point where I can no longer turn on the power, thus not being able to make any calls. Is there a way I can have my phone rep...

Resolved! Add ons

Can I not use my data add ons that I purchased if my plan is expired? I want to listen to music and purchased the add ons so whats the problem?

Resolved! Question on 2 GB Promo

Hi everyone,This may be a silly question but I'll ask it anyway. If I activate on a $35 plan and then downgrade to the $25, which is the one that suits my needs, would I keep the 2GB bonus? Is it 2GB once, or 2GB every 30 days?? The wording is not ve...

I can't create an account

No matter what phone number I put in to start the account creation, it says "* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." I have never created an account he...

Resolved! Change plan

HiI would like to get more minutes and some data on my existing plan.

log in with phone number

Resolved! log in with phone number

Have two functional phones with public mobile but I can only log into one of them. Is there some way to login using the phone number or obtaining the details that I used when I set up the second account?

can only receive texts/calls

I can only make outgoing calls texts. Cannot receive texts and calls are going to voicemail

Resolved! US roaming add on

I am currently in the US and need a roaming plan - talk only. I was able to get one for $8 plus tax and it was valid for 10 days. I need to renew it and would prefer to get a 30 day plan. Neither option is available now. However there is a text and...

Resolved! Trying to buy phone

I tried buying a phone today. Said.my billing address was incorrect. Never got an email confirmation. Used my girlfriend credit card then. Same thing. Look at banks later and we've both been charged for the phone. No email confirmations or. Or receip...

Will I still get my autopay discount if there's a balance on my account?

Resolved! Will I still get my autopay discount if there's a balance on my account?

Hello all, I recently came into a bit of money and I wanted to top up my account enough so that I'm paid up for a full year. I'm just wondering if I do this will I still get the $2 off every month because I'm on autopay or will I not get it because i...

Refer

Resolved! Refer

Hi,I'm signing my mom up and pay for her monthly plan. Do I still get the referral reward? Or does she has to be the one who pay to get this promotion?

Number transffering issue

Resolved! Number transffering issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

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[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe