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Over charged

Traxler911
Great Neighbour / Super Voisin
 
5 REPLIES 5

Anonymous
Not applicable

@Traxler911 

but at public mobile is it Prepaid service how you get over charged,

Yummy
Mayor / Maire

Where do you see you were overcharged? Your credit card shows that or your PM account?

 

We need little bit more details in order to assist.

esjliv
Mayor / Maire

@Traxler911 

 

umm? Is it possible you are checking out your credit card charges and you see two Pending Transactions from Public Mobile?

 

If so, one may likely fall away after the transaction authorizes. If they are both authorized transactions than the extra $$ should show up in your Available Funds area.

 

Obtain a refund may be possible through Public Mobile CSA, but these instances are usually just as easy to leave it there to be used on your next renewal. As Available Funds $$ are always used up first before any additional charges to a credit card.

Anonymous
Not applicable

 @Traxler911 : Got a question?

darlicious
Mayor / Maire

@Traxler911 

A few more details would help. Are the extra funds in your account balance? Most just leave it for their next renewal.

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