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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Usage

Hey, Does anyone have any idea why this would happen?I have had to add data to my plan as I ran out prior to my plan reinstating on its regular calendar date and 30 minutes after I add the data it shows ive used 95% of my data when I haven’t done any...

port from Koodo to public mobile

i would like to port my koodo number to public mobilekoodo number xxxxxxxxxxkoodo account number xxxxxxxxxxpublic mobile number xxxxxxxxxx edit: personal information redacted by will13am. Please do not post personal information in the public forum...

Resolved! $10 dollar plan - no longer has unlimited incoming call after auto renew

Hi, I just noticed that my 50/50 plan ($10) lost unlimited incoming calls after the auto renew. The auto renew was on Oct 6. I reviewed a txt msg from public mobile telling me that I had only 10 mins left while I wa talking with someone on the ph...

Porting my number with bell to public mobile

I tried to use my existing number with bell during activation of the SIM yesterday. But it didn't work and saw a message as follows,"We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered yo...

Resolved! Can you still earn referral reward if you activate your second phone in store?

I want to get a second number with public for my kid; how can I get the referal reward if I activate it through Walmart in store service?

Resolved! make a payment

i have $17 on my account.. my plan is the $15 plan.. so do i still need to put the full amount on to cover my plan?or does it take the $17 i already have in my account n then i just need to add the rest to cover it?

Usage history confusing, not 24 hour time, and no download all option

Hello: The usage history doesn't necessarily seem to always be in chronological order, and I'm sometimes further confused since the times are not 24 hour, with no indication of am/pm it is sometimes difficult to tell if the entry is talking about 12 ...

Same email to 2 numbers

I accidentally gave the same email to two phone lines and now I can't pay for the second phone line and I need that phone for work. I can't make a new self serve account and the password reset for that email goes to the old number. What do I do?

Proctober1 how do i change my plan

Resolved! Ancienne Carte SIM

Hi,I have an olde SIM card I bought it couple months ago and use it for only a month, can activate it again for a new plan?ThanksBonjour,J'ai une ancienne carte SIM que j'ai achteté quelques mois et je l'ai utilisé pour un mois seulement, es ce que j...

Pin Reset SUPPORT

How do I send a message to moderator to reset my PIN so I can add my monthly plan or even review current Plan/Add-on section! ?!???

Resolved! USERNAME FOR LOGIN

Hello PM Community! For self-serve account, I was wondering if it is good idea to separate email ID and login ID by using unique username for login that is decoupled from account's registered email address? It can provide following benefits:1) Abilit...

Renewing US add-ons while on the road (in the USA)

We plan to be in the US for 18 days. I will get the 10 day add ons as we have in the past when our time there was just 9 days. On our next longer trip - My question: once the first 10 days expires and we immediately purchase another 10 days, does the...

Trying to set up a phone for my brother he'computer illiterate

Looks like Samsung Galaxy Core Lte must be locked.Set up the account got all that done but after activation nothing happened. Public mobile sim card is installed.How to unlock it? Is that what's missing?

Keep service for a few days

Can I cancel the service in the middle of the month? Or can I keep the service for a few days after cancel the whole month?

use more than one US roaming addon concurrently?

Can I buy three US roaming addons (unlimited calling, unlimited texting, and 1GB data addon) and use them all at the same time?

Autopay Issues - October 2019

My first month was ending on Oct. 8th. I have autopay enabled. I had $26 funds in my account. In my first month I was on Plan 40. In the middle of my first month, I changed my plan to plan 25 to take effect at the beginning of the 2nd month. On Oct ...

Resolved! Travelling to Montreal

Hi everyone, I'm currently living in BC and I'm travelling to Montreal tomorrow. Just wanted to confirm that the data I have now, can still carry over when I'm in Montreal. Will I need to purchases data add-on or the exisitng data I have with my pla...

wrong number ported

How can I have it fixe please?

how to access balance

i keep a 15 surplus on my account and i cant check my balance using 611. my plan costs 25 but i cant seem to use any of the extra money to make important calls

My account has been suspended, forgot my password

Hello all , my account has been suspended due to payment issue as the credit was expired. Now I forgot my password & security answer so unable to renter the payment info. Please help me how do I solve this ??

Huawei P20 Lite

Can someone tell me if the Huawei P20 lite is compatible with PM in Ontario? I don't see it in the drop down list.

Text Messages

Not getting any incoming text can send only. edited by computergeek: copy and pasted content to message body so that everyone can see it

Saved parents 25 dollars a month!

Hiya FolksI set my patents up with a 1 gig data plan this week. My fourth referral and a 25 dollar savings per month for them. Made me feel great to be helping them in a small way on their fixed income. Remember to check your parents plans to ensure ...

problem with recharge

I recharged my public mobile phone on 10th october for $25 monthly plan through mastercard. Moreover I set my recharge account on Autopay mode.But it is very frustrating that I could not get my account restarted again .I can not make any call nor ca...

Registration website didn’t work.

On submitting the final page of registration a web server error page was returned. 500 internal server error. Now when I try again it says the SIM number is invalid. I tried the card in the compatible device (iPad Air) and it does not work. Any su...

New SIM did not work (not activated) - Number was ported from another network

I bought a new sim yesterday (Oct 13), activated it with porting my old number to Public Mobile. I waited for 3 hours and there was no connection that happened. apparently, the sim was not working and London Drugs gave me a new sim with a new number,...

Bad port? Not receiving incoming calls.

Hello, I ported my number from SaskTel prepaid. Having issues with phone services now. Ported 'successfully' 2.5 hours ago and still not having any luck. Phone is an IPhone 6 unlocked. Here is what doesn't work:-> Incoming calls. Phone doesn't ri...

Long distance not working

I have the $25 for 30 days plan, which includes Unlimited Canada-wide Talk. I'm currently living in Ontario, and just tried calling my nan who's in Newfoundland, and I got a message saying that I do not have the correct add on for long distance calli...

Issue with Autopay - Rewards are not being applied

Hi there ! I'm using Autopay with $40 plan and with $2 reward,the due amount should be 38 + tax but after first two months it started charging me $42.94What's wrong here ?

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