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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Cannot login to self serve

Hi there! A little bit ago I purchased the public mobile sim card and waited for it to arrive in mail. Once I did I was able to connect service by porting my previous pre paid number to my public mobile account.I believe something weird happened with...

LeTV Le Pro 3

Alright guys, So I own a Letv LeEco Le Pro 3, as seen here:https://www.youtube.com/watch?v=vfTIx-DWcmo Its designed & manufactured for the chinese market, anyways it has worked flawlessly with every other canadian carrier I have had, its a great phon...

JoshuaVP by Great Neighbour / Super Voisin
  • 795 Views
  • 6 replies
  • 0 Bravos

Switch current sim card to new phone

Have a quick question, I currently have a phone with the public mobile sim card. If I bought another phone to replace this one I currently have, is there anything I would have to do to switch the sim card to the new phone, or would it just switch ove...

Gibson by Good Citizen / Bon Citoyen
  • 3367 Views
  • 6 replies
  • 0 Bravos

Resolved! auto-pay isn't accepting Mastercard

Hi,I can't set up auto-pay using a mastercard.The name and address I enter matches what mastercard has on fileI get the error message'unable to process transaction. sorry, we are unable to verify your credit card information, so this purchase could n...

aztec by Good Citizen / Bon Citoyen
  • 1655 Views
  • 13 replies
  • 0 Bravos

No Call Waiting! Solved

Dial #67# to turn off Call Forwarding and Dial *43#to turn the Call Waiting service On Samsung J3-6. No Call Waiting - Samsung J3-6 

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apt514 by Great Neighbour / Super Voisin
  • 901 Views
  • 4 replies
  • 0 Bravos

Payment issue

Hello, I changed to a cheaper plan for the month and Public just charged me again twice, and now I have tripple the monthly charge for my plan. It says my plan's next payment is in Jan, and I do not have any credit for the extra charges.

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hfeng084 by Great Neighbour / Super Voisin
  • 554 Views
  • 3 replies
  • 0 Bravos

$10 savings for 6 months

Hey guys, So I just signed up on Saturday and just seen under Plans this morning the $10 savings for 6 months.  I'm set up on Auto Pay and am wondering if the $10 savings is automatic if you're signed up for a plan already that exceeds the $30?Thanks...

CellAid by Great Citizen / Super Citoyen
  • 729 Views
  • 7 replies
  • 0 Bravos

My plan not working

Good morning, I topped up my plan a couple days ago and I am unable to make calls even though it's showing my statis as active. This is very frustrating especially when you cannot call and speak to someone. How do I resolve this? I'm losing money and...

Glenunited by Great Neighbour / Super Voisin
  • 648 Views
  • 9 replies
  • 0 Bravos

Resolved! Unlocked Phone Asking for Unlocked Code

Hi everyone, noob here, Last night I took advantage of the free month and sim activation at London Drugs. My unlocked phone asked for unlock code. The phone in question is an  Unlocked S5 purchased through best buy 8 months ago. The phone was used wi...

mike7095sk by Good Citizen / Bon Citoyen
  • 5000 Views
  • 19 replies
  • 0 Bravos

Resolved! what happens when you reach your data limit?

Hi everyone, I was hoping someone could help. Just got a PM account for my son and I am wondering what will happen if he goes over his allotted data usuage under the plan? Will the data turn off or will we be charged for use over the amount?thanks, 

ilonah by Great Neighbour / Super Voisin
  • 7470 Views
  • 5 replies
  • 2 Bravos

WOW Mobile @ Sherway

Hello all, Excited to be part of the PM community! Bought a sim and vouchers at WOW Mobile at Sherway Gardens yesterday. The rep was pretty friendly, although he was pushing Koodo a fair bit. I'd already done all my research beforehand, however, and ...

kistarla by Good Citizen / Bon Citoyen
  • 917 Views
  • 5 replies
  • 7 Bravos

Resolved! out of minutes

I am on the 50 min/30 days plan and of auto-pay. I just added 10.- om my plan, assuming it would reset to have have 50 min, 30 days on my account again. That's not what happened.What are my options?Swiss

swiss32 by Good Citizen / Bon Citoyen
  • 927 Views
  • 4 replies
  • 0 Bravos

récompense non reçu

bonjour;j'ai refere une ami la semaine derniere et on a pas recu les 25 dollars promis pour chacun de nous!!! elle a été activée en magasin. ou est le probleme svpmerci

newlife by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 0 Bravos

LOTS OF PROMOTIONS FOR ALL...

As the title says..lots of promotions..good deals..but each are different..READ the terms and conditions before you choose..help is here if needed but most problems are due to not fully reading and understanding the terms...merry xmas

Carld123 by Deputy Mayor / Adjoint au Maire
  • 818 Views
  • 14 replies
  • 5 Bravos

Cant connect to wifi

Hello there,I cant connect to wifi no matter where I am. Can I please get some guidance and direction? It's been over 24hrs. Internet will only work if I use my dataThanks , Tara

Taraotoole11 by Great Neighbour / Super Voisin
  • 1156 Views
  • 10 replies
  • 0 Bravos

Enhanced 4G LTE Mode

My Blu Vivo XI+ has enhanced 4G LTE mode. Should I have it on? Does it improve service on PM?

tehowennathe by Model Citizen / Citoyen Modèle
  • 2374 Views
  • 7 replies
  • 0 Bravos

Resolved! New & No Service

 I signed up & my account was activated last night. I am transferring from another provider and included my previous acct # & Tel #. I put in my SIM card and I do not have service. The message is that my sim card is invalid and that my phone is locke...

Cwelsh by Great Neighbour / Super Voisin
  • 1329 Views
  • 6 replies
  • 0 Bravos

Internal Error: Can't Log In

Publicmobile shut off my phone again, even though I'm on autopay. Tried to log into the site to pay manually, but - The website no longer recognized my password.  Here's the rub, though --Now everytime I change my password, the site continues to refu...

dogveryangry by Good Citizen / Bon Citoyen
  • 796 Views
  • 5 replies
  • 0 Bravos

Sim card issue

My husband upgraded his phone so we're giving his old phone (unlocked) to our son. I checked and the old phone is compatible. So I swapped the SIM from my son's broken phone into my husband's old phone, but the phone doesn't even see there's a SIM ca...

Can't use the phone service(Sim card didn't work)

@CS_AgentI got a sim card from Walmart this morning.The walmart guys setup everthing for me.But the sim card still didn't work for me.Even I put the sim card to 2 diffrent phones.Who can help me?Thanks

jimmy2018 by Good Citizen / Bon Citoyen
  • 1135 Views
  • 11 replies
  • 0 Bravos

Resolved! Access my account

I changed plans was given a username and password but it doesn’t work can’t access my account and can’t get through to 611 to make voucher payment 

Zx1 by Great Citizen / Super Citoyen
  • 1172 Views
  • 13 replies
  • 0 Bravos

community reward

still not get for the community reward, what does Badges mean, anyone has clue? thx

missorange by Town Hero / Héro de la Ville
  • 725 Views
  • 8 replies
  • 0 Bravos
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