FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68030 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71824 Views
  • 180 replies
  • 32 Bravos

Resolved! SIM Card

I ordered a SIM Card on the 1st, I was hoping it'd be here before April 7th because that's when my current phone plans renews, I think I saw the FAQ saying if I wanted to keep my current number I'd have to keep my plan active until I get a SIM Card. ...

Calls dropping?!?!

Not much information to say but my calls always end at 2 hours and 30 mins into the call, is this normal??

Asher2 by • Model Citizen / Citoyen Modèle
  • 578 Views
  • 2 replies
  • 1 Bravos

Resolved! Moderators work for Public Mobile right?

Ok so first off i am new here so please don't bash me for this question but i couldn't activate my new sim card and set up my account. I was getting an error message so i sent a private message to the moderator group. Someone emails me back and says ...

KarenTL by • Great Neighbour / Super Voisin
  • 1275 Views
  • 3 replies
  • 1 Bravos

Community Rewards

Hi Everyone,I was surprised to learn that I earned the "Top 50%" badge and since March 2019 I have earned 14 badges.When I click on the email notification link and another link in my profile under "Public Statistics", the link shows all badges(?) for...

Bottomshelf by • Model Citizen / Citoyen Modèle
  • 2662 Views
  • 8 replies
  • 3 Bravos

Resolved! Long Distance Call — Options

A hypothetical question! Say, if I've already purchased a long distance add-on of 500 Minutes to China, Hong Kong etc, for $15, and need to make a call to the US, do I have both or only one of the options below?Call US without purchasing a new add-on...

sa7375 by • Town Hero / Héro de la Ville
  • 2126 Views
  • 12 replies
  • 0 Bravos

Resolved! incoming spam caller

Not a question, but a heads up / fyi? Okay now it's a question...Just received my first spam-bot call saying it's from "Services Canada" (or something like that) requesting a S.I.N. (no I didn't give).  Google searched, it's from a Telus#, and other ...

jojo9 by • Great Citizen / Super Citoyen
  • 2600 Views
  • 8 replies
  • 0 Bravos

PLEASE HELP!! sim card is not working

Hello, i recent signed up for Public Mobile in March.30th 2020 as i lost my old phone and simcard. I decided to have a new account created and signed up for pre-authorized payments. I have no service now and the website will not allow me to sign in s...

Terrillcullen by • Great Neighbour / Super Voisin
  • 2071 Views
  • 13 replies
  • 0 Bravos

No call services only sms since auto top up failed

Auto top failed for plan $25. Paid online last mon. Only sms work. No incoming, outgoing or voicemail. Message the mod. On and off phone. Took the sim. I really need to call someone on my phone. No landline.Its quiet hard to get help here. Looking to...

Resolved! Login and service are disabled

My mother's CC expired and she forgot to put a new one into her account. Also, her selfserve account is logindisabled and I've already submit a ticket in but she wont be able to receive a call from PM because the service isnt working. I used my accou...

andrewnik by • Great Neighbour / Super Voisin
  • 1118 Views
  • 4 replies
  • 0 Bravos

Resolved! payment

trying to make a payment

1frank2 by • Great Neighbour / Super Voisin
  • 1025 Views
  • 3 replies
  • 0 Bravos

Resolved! International call to Serbia

I don’t see Serbia in International calls. Will I be able to call Serbia and how many minutes for $15

mikecigor by • Great Neighbour / Super Voisin
  • 2249 Views
  • 9 replies
  • 0 Bravos

Resolved! Billed 42.56 when I'm told I'll be billed $38

Why does it say that I'm being billed $38/month in Public Mobile, but my credit card is billed for $42.56/month?Apr 2, 2021PUBLIC MOBILE 855-4782542 BC$42.56

SammieG by • Great Neighbour / Super Voisin
  • 1717 Views
  • 6 replies
  • 1 Bravos

Resolved! switching plans

why I couldn't able to switch from $25 plan to $15 ?

k24 by • Great Neighbour / Super Voisin
  • 1378 Views
  • 4 replies
  • 0 Bravos

Resolved! Account locked out

got locked of an account and here on a secondary think i messaged the mod but not sure its the real on since it said last online date was 2019

wwong1 by • Great Neighbour / Super Voisin
  • 1046 Views
  • 3 replies
  • 0 Bravos

Resolved! Accessing self serve

I am now helping a family member with their Public Mobile account. The person who set up the account for them is no longer with us and we don't have the email address they used to set up the account.  I need to access the self serve to change the pay...

Cathietc by • Great Neighbour / Super Voisin
  • 1062 Views
  • 2 replies
  • 0 Bravos

Resolved! How to request an invoice?

Hello I am confused as to how to get a bill or invoice from public mobile. It must include name and address. Thanks in advance.

Temujinhour by • Great Neighbour / Super Voisin
  • 1722 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK Code

I urgently need a PUK Code to unlock my SIM card

Judychan by • Great Neighbour / Super Voisin
  • 1288 Views
  • 3 replies
  • 0 Bravos
Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.