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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27043 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38917 Views
  • 185 replies
  • 29 Bravos

Notifications sent to text or email?

Hellois there anyway to set it up that I receive a txt or email when I receive a Message?i find it inconvenient, and often forget, to log in to see whether or not a moderator has replied.thanks 

Karyathena by Great Citizen / Super Citoyen
  • 855 Views
  • 5 replies
  • 1 Bravos

Plan renewal

I forgot that I changed my plan to the $35 one so payment didnt go through. This morning I switched it back to the $25 plan and it took payment (I had $29 on my account). Now I can't get my service to turn back on. When I try to call my husbands phon...

stephyloo by Good Citizen / Bon Citoyen
  • 1541 Views
  • 17 replies
  • 0 Bravos

Payment

When I signed up for the $40/month plan I was told my next month would only be $30 i paid the $30 and my phone is still not working 

mackel0206 by Good Citizen / Bon Citoyen
  • 1359 Views
  • 20 replies
  • 0 Bravos

Service payment

Can you please help me log into my online account please check this awesome sites:https://pornsites.prohttps://camjke.comhttps://freeporn.ooo     

gorititi by Great Neighbour / Super Voisin
  • 678 Views
  • 4 replies
  • 0 Bravos

Caller ID failing?

So just wondering if anyone else has been having issues with caller ID? Because I have my friend in contacts and whenever he calls it says private number or "sometimes" it says his actual contact name + number. So wondering if this is an issue with P...

QN by Great Neighbour / Super Voisin
  • 852 Views
  • 4 replies
  • 0 Bravos

Voicemail box cannot be found

I transferred to Public a while ago and am not sure if my voicemail ever worked after I moved over or if it just became an issue, but it's definitely not working at this time. Calling from another phone or from my own results in an automated message ...

Moonbeam by Great Neighbour / Super Voisin
  • 1066 Views
  • 5 replies
  • 0 Bravos

Resolved! Setting up APN on iPhone 6S

I have tried for a few hours to set up my APN and no luck even though I have read several threads on here and submitted a ticket! I can put in sp.mb.com under APN but no other options listed besides Username and Password. The last 2 (MMSC and MMS Pro...

LitlLdy by Mayor / Maire
  • 4684 Views
  • 46 replies
  • 0 Bravos

Resolved! How to retrieve a print out of all text messages.

I need to find way to retrieve all my text messages I’ve ever sent since I’ve been with public mobile including deleted messaged and all. Can anyone help me with how to go about this?

nicholasaa by Great Neighbour / Super Voisin
  • 2921 Views
  • 17 replies
  • 1 Bravos

Resolved! not registered on network

i got the sim card in 2 houers ago and i shows not registered on network, i try to restard my phone couple of times, is there any phone nummber to contact, i need my phone asap    

ben89 by Good Citizen / Bon Citoyen
  • 2545 Views
  • 18 replies
  • 0 Bravos

payment

i bought $20 and $5 payment from the superstore but the payment voucher pin isn't working. what should i do to recive it or get it back?

olinahh by Great Neighbour / Super Voisin
  • 616 Views
  • 5 replies
  • 0 Bravos

Resolved! unknown outgoing texts

Hi there, This is my first time to use PM. When I've activated SIM, I got two unknown outgoing texts, destination to the United Kingdom. It did not charge.  Outgoing text    United Kingdom    447786209730    SMS Outgoing text    United Kingdom    447...

serapub by Good Citizen / Bon Citoyen
  • 7106 Views
  • 23 replies
  • 0 Bravos

Resolved! $20 us roaming plan not working in Florida

My sister is in Florida today and yesterday she bought the 10 day $20 US roaming addon.  She told me she has an iPhone and said she has data roaming turned on.   She says none of it is working. ie no data, no texts and no voice.   Is there something ...

Rabuf by Good Citizen / Bon Citoyen
  • 940 Views
  • 3 replies
  • 0 Bravos

Resolved! Paying your bill before the due date while registered to Auto-Pay

I'm a new Public Mobile customer. So far I LOVE the service. I'd like to register for auto-pay but when I did I realized that the payment comes out on the 6th of the month. I pay ALL my bills together on the first. If I were to register for auto-pay ...

ecashmore by Good Citizen / Bon Citoyen
  • 1646 Views
  • 6 replies
  • 1 Bravos

How to get a refund on a cancelled account

Hello pm, I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.

Jasonlink by Great Neighbour / Super Voisin
  • 1658 Views
  • 12 replies
  • 0 Bravos

Resolved! Large volume of overseas calls/hang ups in the last 24 hours.

I know everyone is getting fraud/spoof/fishing calls these days. However in the last 24 hours I've had about 30 calls from "011" and other international numbers. Some say Albani, some Guatemala, some Montenegro, and some say "Chad". Each time the cal...

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BenKayfetz by Good Citizen / Bon Citoyen
  • 1749 Views
  • 13 replies
  • 1 Bravos

Phone compatibility

I understand Public Mobile's setting for 3G is 850/1900 MHz. My device shows 2100/850/1900 MHz. Will my device still work on PM's network? Please advise. Thanks, Gord 

gordsabean by Great Neighbour / Super Voisin
  • 886 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone Users...

Hi, So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced ...

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Obice by Model Citizen / Citoyen Modèle
  • 2240 Views
  • 34 replies
  • 1 Bravos

Resolved! New $60 promotion

My wife and I just signed up on the 13th and wondering if I am able to receive the new 10$ per month for 6 months promotion that was announced on the 15th?

Gunner17 by Great Neighbour / Super Voisin
  • 1183 Views
  • 8 replies
  • 0 Bravos

Resolved! New activation

I just activated my sim and chose wrong plan. Went to change plan but system wants me to pay full price and not deduct what I previously paid for the incorrect plan (I wanted the $50 plan but chose $35 plan by mistake. Messaged mods but not sure when...

Jonnyreloaded by Great Neighbour / Super Voisin
  • 1485 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment due date

I am a little upset with the company.  I was supposed to be paying for a 30 days service, but I realized that my payment date has been decreasing in the last 4-5 months (it should be on the 20th but now it’s on the 16th of each month), so it means th...

My daughter’s registeration

Hello.I have signed up for my daughter's registeration, and whenever I reach the transaction stage, it keeps showing error. I have no idea if it worked or not. Could you please check on this?

ksrf2004 by Good Citizen / Bon Citoyen
  • 662 Views
  • 4 replies
  • 0 Bravos

Email User ID Not Valid

Hello,I went to a Loblaws kiosk in mid August and paid for a sim card.  The guy was very nice helping me to register my sim online on his laptop to get my phone working right away.  But some how I could not sign in when I got home using my smartphone...

Strinh by Great Neighbour / Super Voisin
  • 1354 Views
  • 8 replies
  • 0 Bravos
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