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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51667 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60029 Views
  • 186 replies
  • 30 Bravos

Locked Sim

Hello,I have been using my phone as usual for two weeks, since the last time we spoke(when we fixed my account that was shutdown due to autopay problem), and now I have a Locked Sim message on my phone again and no service. Also can't login to self s...

Frustrated

I am extremely frustrated by public mobile auto pay options. I had a problem before, which I solved my self. Now again I am having the same issue,  not even the plan is expired and also I paid for US roaming for 10 days and it stop working after 5 da...

Zaq by • Great Neighbour / Super Voisin
  • 1622 Views
  • 13 replies
  • 0 Bravos

Finding a Moderator

How do I reach a Moderator?  The easiest/best way.  It seems I have to go through searching this site a while before I find out how to get in touch with a moderator.

Jorono by • Good Citizen / Bon Citoyen
  • 865 Views
  • 3 replies
  • 0 Bravos

Number

I decide to use my old number but then when O tried to message my partner the number appears to be different. Please help. Needed to use my old number.  Thanks to everyone who helped. I message the moderator and its all good now.

Kimvargas by • Great Neighbour / Super Voisin
  • 968 Views
  • 4 replies
  • 1 Bravos

Resolved! Activate issue

Hi all,I’ve been trying to activate my Public Mobile account, but I’m having issues.When I did my Account Setup it was saying ’’Invalid Sim’’. After reading a few posts on the Community, I decide to wait a few hours before trying again. 2 hours later...

terreeteau by • Great Neighbour / Super Voisin
  • 1403 Views
  • 5 replies
  • 0 Bravos

Blocked cell number.

Hi,  I would like to know how to unblock my cell number so that when I call someone, it will show my cell number and not "UNKNOWN CALLER" or "PRIVATE NUMBER"?

BillMattsson by • Great Neighbour / Super Voisin
  • 1258 Views
  • 6 replies
  • 0 Bravos

Resolved! Port request

Trying to port a phone number and i cant acces anything to do iti have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim Please helpthanks

France_4818 by • Great Neighbour / Super Voisin
  • 1814 Views
  • 6 replies
  • 0 Bravos

Resolved! moderator reply

how do I reply to a specific moderator message as I don't see a reply button ?

maya99 by • Good Citizen / Bon Citoyen
  • 1532 Views
  • 7 replies
  • 0 Bravos

Phone acting weird

After switching to Public Mobile the following happens:1) when calling my phone from my landline, a third known cell phone number shows up on my display.2) If I call one family cell phone it comes up as long distance; if I call another family cell ph...

ileannkneel by • Great Neighbour / Super Voisin
  • 1416 Views
  • 4 replies
  • 0 Bravos

Quebec prices different then what is in account

Hi. So im from quebec. I saw the price was 23$ for the plan instead of 25 that im paying. Wanted to change my plan but in my account therr is no option like that.  What up with that?

Nikita by • Great Citizen / Super Citoyen
  • 833 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Plan

Has anyone noticed that Public Mobile shortens their plans by a day each month? For example, I started paying on the 30th, and each month i have to pay a day earlier. This month I pay on the 22nd. Last month I paid on the 23rd. Why is it doing this?

kmmercer by • Great Neighbour / Super Voisin
  • 1877 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotions

When registering an email address up for the 2nd month free promotion, will I receive an email to the registered address to confirm that it has been registered for the promotion?

HALIMACS by • Mayor / Maire
  • 1206 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Community Technical Issues

Hi,Self-service login issue,After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Vimalkumar by • Great Citizen / Super Citoyen
  • 4558 Views
  • 25 replies
  • 1 Bravos

Resolved! Website Error

Hello Community, So, bit of a problem with my plan today and wondering how I can get some help. My 15 dollar plan expired a couple days ago. I wanted to upgrade to the 50 dollar plan for this month. I signed into my account and changed from the 15 do...

themunnzie by • Good Citizen / Bon Citoyen
  • 1771 Views
  • 8 replies
  • 1 Bravos

Seeking follow through on plan information I was given.

I purchased a Public Mobile Sim card by mail on the basis of the answer to my question - would the plan I wanted be available to me once I received and activated the card. Answer = yes. Today, when I tried to activate the Sim card, the answer has cha...

TrishS by • Good Citizen / Bon Citoyen
  • 2293 Views
  • 17 replies
  • 0 Bravos

iMessage Problems

for the past few days, i haven't been able to use my iMessage (& Facetime). when i toggle the iMessage button to turn it on it would state "waiting for activation" before immediately turning itself off and saying "Activation unsuccessful. Turn on iMe...

Jamal01 by • Good Citizen / Bon Citoyen
  • 3565 Views
  • 27 replies
  • 1 Bravos

Resolved! No Credit Received from Refer-A-Friend Reward

I referred a Friend sometime in May 2020 and until now, I have yet to see the $1/mo. credit on my account. I tried submitting a ticket to a Moderator Team, but the submit button does not activate; and it is not showing any error message either. It is...

ToyM by • Great Neighbour / Super Voisin
  • 1273 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment not applied to my account

I recently phoned and paid $20 + tax for data. The data has not been applied and nor has the payment, although it has definitely been paid from my credit card. I called #641 now and noticed that when I dialled the number, it gives the message "Number...

nadinet23 by • Great Neighbour / Super Voisin
  • 1899 Views
  • 8 replies
  • 1 Bravos

Resolved! Data Usage that I never used?

Hi,Just activated my Public Mobile account today. My data has been off the whole time since I inserted the SIM card. Meanwhile, my data usage in the Self-Serve portal says I have already used a little bit. Any ideas why that might be? I'm on WiFi and...

jlw175 by • Great Neighbour / Super Voisin
  • 1306 Views
  • 4 replies
  • 0 Bravos
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