Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have $15 plan with the following.- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text My home province is Ontario but I may need to goto Quebec for 1-2 weeks. - If I were to goto Quebe...
I just Activated a new public mobile mobile telephone number and it’s not working! I tried signing in to get help and it’s bringing me to an old public mobile account I had in 2019! I need help what do I do does anyone know?
My data is turned on but not working on my new moto G8 power lite phone
can you please provide me the account number ,my phone number is # 647-xxx-xxxxedit: ph number removed by NDesai
If I upgrade to an unlocked iPhone 12 from an iPhone 6 can I simply put my SIM card in my new phone?
Hi, I had activated autopay for my number and at the time activating the sim card there was promotional offer going where the i was getting 500MB + 500Mb (Promo) for the next 6months. Now my doubt is as the plan states that you get an 500MB additiona...
Hi, I would like to change my email on my account to a different one as I would like to create another plan for myself. How would I be able to do this? Thanks.
i bought a phone a few days ago and immediately got a confirmation email saying they received my order, but that was the last thing i heard. they took the money out of my account today but still no emails or any info whatsoever, ive read the help art...
Not Helpful.This is the second time in a month that PM is not responding to number port requests from other carriers.It says I will get a text message to confirm the change. But PM doesn't seem to send out these text messages anymore. I would call ...
Can’t get my phone to receive calls. Just switched over two days ago. Suggestions? Tried already totake out SIM card and turn phone off and on
Hi there, I just tried to transfer my phone number from public mobile to Freedom mobile but they need a confirmation from public mobile, how do I do that?
Is it just me or has everybody’s network slowed down in the last 2 weeks.
I cant seem to activate my SIM card idk why it’s just not loading. Help needed.
i actived sim card use the email that say will that i provide for waving monthly fee on 3rd month, but how did i know if 3rd month service fee will waived as i choose auto payment. also first month i choose $35 monthly fee , if 2nd month downgrade to...
I ordered a new SIM card for public mobile.Did all the right steps for it and received the sms text from Bell to cancel my contract with them. My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My h...
For reasons I won't bore you with my phone is temporality bricked.I backed up all my texts prior so I am not concerned about them. I plan on recovering my texts/call log prior to reinserting my sim.But can I assume future texts (and voicemail) will ...
Sunday May 30 - Phone working ok.Monday May 31- three phones in the household could not connect to the network. I tried to call the person standing next to me and it did not connect. Texts took over 5 minutes to get delivered.Tuesday Jun 1 - Same iss...
Hello all, My phone’s audio stopped working on calls (IPhone 7) so my boyfriend gave me his old phone (same model). We backed up the phone; I was rushing to go on a trip and all seemed fine until I realized the phone was still locked to Rogers. I ju...
Hi. I have my new sim card.I submitted a ticket.It verified my id.But at what point do i put my new sim card in my phone. Im worried if they activate new sim card and its not in my phone it wont activate. But i still have a working (barely) sim car...
I received a brand new sim card. I've filled out everything. The 4 setup process is stuck on step 2: verifying phone number. So frustrated.
Trying to port my phone number from Telus. It’s been 2hrs, my phone from Telus is still working and PM isn’t any help here to get this going ? Tried to apply the bonus 2gb promotion for new sign up. It wouldn’t accept it so went with the 25$ plan u...
I just want to change my plan. No matter how many times I log-in/out/in, it does not show any plans, or my current plan. I need to get this done today, and I’m not sure why I can’t just call someone in customer service and just talk to someone? It’s...
I signed up trying to port a my phone # over. It won't working properly, and I threw out the old SIM card so I am unable to do so. I tried changing my # a few times now in self-serve and it just keeps failing.
Occasionally, when I post a reply to the forum, it disappears... is anybody else experiencing this glitch? I know "HTML errors" can creep up from text/content pasted into a message, but other times it appears for a few minutes in the thread, but then...
