Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... Do you know what's going on? Also, when I tried to change the plan, it see...
Hi,I already set the Autopay for my account but why I didnot receive the $2 autopay reward every month?Thanks, edited by computergeek541: removed phone number
I am on a trip and ran out of data. I paid last night for a 250MB add on. I see the money was removed from my balance & credit card but I have not received any more data. VERY upset about this as I've waited hours today trying to get what I paid for...
Hi, Moving to the US and just added a US roaming. Then the payment prompted to make another payment at my current rate for the plan to be renewed at the next cycle in the upcoming month. I thought I was making an overdue payment, not a balance top-up...
I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally ...
I am on the $15 plan and registered for autopay. According to your plan I should get 250MB of data. I have not received any data when my payment was made. Is there something I am missing?
Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again.
Hi, I recently activated a sim card and purchased a monthly plan with Public Mobile. I attempted to port my old prepaid inactive rogers number (Rogers) on August 24, 2021. It is now August 26, 2021 and I am unable to receive incoming calls, send or r...
Hi all, I'm wondering which company provides data and cell services to Public Mobile.I've head of cell providers using other company's networks and cell towers. Does anyone know who's Public Mobile uses? Thanks
Hi, When I activated my account, I had trouble and it did not work 3 times.On the 4th time, it worked. However, they charged me 4 times 45,99 on my Credit card and reimbursed me only 2 times. So I ended up paying twice the amount i was supposed to. I...
hi i wanted to ask is anybody else getting billed more on your credit card statement than what your bill it? my accountant noticed this has been happening for a long time. it is not much. usually around the 20 cents range but it has been happening fo...
have been trying without success to login... apparently I dont have anything I need like the PIN, my account number, or even the answer to the secret question.meanwhile, my plan renews in 2 days and Ive got to make changes.Ive got my cc statement but...
Hi,guys after are rough start which was me not understanding stuff I have used public mobil and love it,took my phone to Florida with no problems calling to Canada.My problem is with my phone,I have a dual Sim card phone,I can't seem to get the 2nd s...
I'm trying to set up the Wealthsimple Cash app on my phone, and it asks for my phone number to send an SMS to verify and set up the account. I don't receive this SMS text at the same time. This is despite setting email or an authenticator app for two...
Jeepers I have activated my public mobile SIM card since august 21, 2021 and Cdn making outbound calls and send texts but I CANNOT receive any incoming calls. Today is August 26 and still cannot receive calls. It goes straight to voice message withou...
Hello,A few queries. 1. If I switch to a cheaper plan to take advantage of a promo, do I keep or lose my existing rewards - free data, referrals, loyalty etc.? 2. Where can I view how much data I have left? 3. My plan says "5gb for $40". Does that 5g...
Hi I've just ported my number from Rogers. Outgoing call, outgoing and incoming text are all working. But incoming call is not working, getting a message saying cellular number is not assigned. anyone knows what could be wrong? Thanks.
Hello, I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan? Thank you.
Hi there. I'm out of data and my plan auto pays next Tuesday. I logged in and topped my account up $40, the price of my plan. I assumed me bringing $40 to my account would just change my expiry date and lose out on the week. Then I changed my plan t...
