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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why no AutoPay bonus Data on Data-only plan?

$30 ($28 with AutoPay) for 1GB Data seems like a rather awful deal. Especially vs $23 (with AutoPay) for Unlimited Talk/Text plus 1GB Data.Or vs $33 (with AutoPay) for Unlimited Talk/Text and 1.5GB Data. Quite a premium to gain uncapped 4G LTE speed ...

Resolved! re. making a few long distance calls

Hi, I'm on the most basic $15/month plan, which does include international texting but not phoning. I need to make a call to a company in Germany (or possibly a few calls to get ahold of the right person), probably amounting to no more than about 10...

Add-ons

Forgot the pin for add ons when calling 611 to add money to my account

Resolved! Register my debit card

I try to make my pay online but I can't the page can't register mi credit card but I'm trying to register my debit can someone help me please!

Resolved! Old text messages

If I transfer my old phone number and switch from another carrier to Public Mobile will I still be able to access all old text messages for material reference?

Data

Does public mobile offer 3g 4g and 5g networks...?

Thinking of subscribing? London Drugs 2GB one time bonus - activate on $35 plan or higher.

Resolved! port over a number

I need to port over my old nun from bell xxx my number I set up with u guys right now is xxx can u help me ?? please thanks mike removed personal info by mimmo

Resolved! Unable to port Koodo Monthly number

I keep getting an error message to contact a moderator. Please assist.

Resolved! IMPT and Urgent: Can't submit ticket / can't port number

Hi,I just activated my new Public sim card on Mar 2 2020 and paid for my new plan then.I need to port in my exisitng phone number from Chatr TODAY as my Chatr account is expiring today.I've tried for the past several hours to submit a ticket many man...

No Service! Again!

I signed up with Public two days ago.I've been having touble connecting to Public's network. I tried the sim card on the following: 2 iphones and a Samsung Note 2.1 iPad Air, Nexus 7. All of these devices are unlocked/not black list, etc .... The on...

Resolved! I want to talk to a real person my visa debit card was charged 3X, & I need a refund for 2 transacti

Resolved! Texting to Cuba

Hello, I know my plan says international texting is included, but I am on a mission to save my coins and I would rather be cautious and ask before do.I am a Cuban emigrated to Canada and I have a lot of friends back home that I keep com with. So my q...

Will you make your website work faster?

I bought SIM from London Drugs. Everything was perfect, until we start registering SIM using your website. I spent like an hour there... site was lagging crazy... othere than that it was ok. (P.S. they did not sell me the old phone without wi-fi, is ...

Payments

Hi everyone, I have 2 $ rewars for Auto Payment and 1 $ reward for frined efderal, I have the Basic Plan and I suppose to be charged 22 $ every month but I am charged 25 $ ! Can you help me with that lease?Also I have a problem with understanding the...

Puk code

My sim licked asked me puk code how can I get the code

Resolved! Volte

Can Public Mobile activate Volte for my iPhone SE? The option is NOT on my phone.

Resolved! Data limit exceeded .... cut off ..... but didn't use data

First, I am managing the account for my son's phone. Today he got 2 messages .... the first was the 75% data use warning and shortly after the 100% data used warning.I went in to his account and checked his usage since the last billing date and it ap...

Resolved! Package didn't change.

I changed my plan and asked it to take effect on the next cycle which was two days later and it didn't take. It reverted to my old package. I just checked my credit card to find it charged me for the three month plan instead of the one month plan. ...

Resolved! Limited Canada-Wide Talk

I got charged 40 minutes out of my plan even though I only roughly used 10. Where can I complain about this? I tried to submit a ticket after talking to SiMon but the system does not let me login and submit a ticket even though user name and pw are c...

Resolved! Email Update

I just joined Public Mobile and had the workers at Walmart set me up when I bought the SIM card. They put my email down wrong and I'm not seeing anywhere to update or change this on my Self-Serve. Any help?

I want to talk to a real person! Won't accept credit card online!

The lack of customer service is really frustrating. I am trying to correct an issue - acceptance of a different credit card - and I am wasting time doing so. Would be great to have a person to talk or online chat to in order to help me get this resol...

Changing credit card info for 3 accounts but 1 card

My credit card renewal just happened and we have 3 PM accounts set up under my CC. Do the other 2 family members have to change the cc info too or just me?

US roaming

I purchased the US roaming for texts while we were in the US. It never did work, I was only able to send or recieve texts while I was on wifi. How do I get a refund for this??

How to send a ticket to moderators?

Lost phone what to do? I have spare phone can I just buy a new sim woith same number?

My phone was stolen. I cannot set up my account as I cannot recieve the text code. Can I just buy another sim for a different phone and keep the same number?

Self serve account access

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community!

voicemail not working

I used to receive voicemails and could hear them also on my phone. Recently, when I play the voicemail it plays a small beep sound and I cannot hear anything. Once I hang up, after a few minutes, it automatically updates to show a new voicemail when ...

Download all call history/logs with one click

I keep track of my call history. I see that you can go to Self Serve > Plans and Add-ons > Usage History and see the usage history and call logs but it shows 15 rows at a time. If I want to download the previous two months call/text data, I need to...

Resolved! Account Suspended - Payment processed - $0 balance

I noticed Public Mobile processed a payment on my CC this morning successfully. I then logged into Public Mobile and see that my phone is suspended for non payment. The balance in my account shows $40.00 and the amount owing shows as $0.00. I cannot ...