Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Need help understanding my bill

Have been subscribed to the $40 4.5GB plan for a while now, and receive a $2 loyalty award and $3 for Autopay. Upon looking at my credit card bill I noticed that I was charged 43.70. My charge should be $35 (after rewards have been applied) plus 15%H...

New email address

How do I change my public mobile sign in address to my new one?

Password reset

For the love of God, PLEASE reset my password! I have sent multiple requests but no one has sent any link on my email to reset my password. It is so frustrated and impossible. Public mobile has the worst password reset system. Also DO NOT delete this...

Where do I leave my EMEI number

My daughter transferred me over to public mobile today and she got a call from Telus saying public mobile needed my EMEI number to complete the transfer. I can't access my voicemail (where she left the info) so where do I leave my EMEI number to them...

Resolved! Top-up using voucher

Hi! I have bought a Shoppers Drug Drug Mart top-up voucher for $40, but I'm getting an error in using it to make a payment online. The error message that pops up reads "Unfortunately, Voucher # could not be added. Please verify the Voucher and try ag...

Resolved! Employees Pitching 3G as LTE

The staff at two separate Telus/Koodo/Public kiosks have tried to sell me on the fact that Public's 3G is really LTE, as they have no 3G network. They go on to say that it will display LTE on the phone as proof. And that it will not be throttled in a...

Resolved! Voice mail left but phone did not ring

A few times I have received a voice mail, however my phone does not ring and it does not show up on the recent calls list. Has this happened to anyone else ? The few times it has done this it is a 604 number and is spam. I'm just wondering how this...

Resolved! Setting call forwarding not via the phone

I know how to set up call forwarding from my phone, but unfortunately I flew out before doing it. My question: how do I set up call forwarding without access to the Public Moble network?I did not find a way to set it up from the self service portal.C...

Cannot process payment

Tried to pay with self serve with credit card and it cannot be processed. Dont know whats the issue.

Resolved! Mobile Data working while turned off

Hey there, I think this may be a bug with my phone (Pixel 3a, Android 10), but maybe it has something to do with Public Moblie. I'm on the $15 plan with only 250MB of data, so I keep data turned off most of the time so as to not use it up unintentia...

Resolved! SIM network unlock PIN

I am switching over to Public and using my old number and old phone (Samsung S4 I think). Everything went smoothly with activating my new SIM, but once inserted it and turned my phone back on it is asking for a "SIM network unlock PIN". I have tried ...

Resolved! Sim not activated in phone

I have ported my cell number from Rogers, my Rogers sim is no longer active but my public mobile sim has not activated with my Rogers number, the PM SIM was activated over 3 hours ago. I am also having problems getting into my account any advise plea...

Resolved! Activation Issue "Generic Error" No Confirmation but Credit Card Charged

Hey, I activated my account and see that I've been charged from Public Mobile on my credit card however I have not received a confirmation email, I cannot login to my account, I can't even reset password as it doesn't register my email.After activati...

Porting my Number from Koodo to Public Mobile

When I try to port my number I get the following message. I think that Public Mobile should assist with porting problems. We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number c...

Issues with voicemail

Hello I'm trying to setup my voicemail phone number so when I long press 1 that it will dial my voicemail but I've tried adding numbers in my settings but keeps saying failed I've reset my device and network connections and still nothing can someone ...

Resolved! Recharge

I need voucher to for recharge my public mobile sim. Could I get it from Walmart

Refund the payments

Hi, I just pay the 3 months payment , if i want to refund other 2 months payments . How to do ? Ho Yan

Plan suggestion

I'm wondering if there is a way to suggest a new plan. Right now, I have the cheapest plan (15$ for 100 min talk, unlimited text and 250mb) and I would like to upgrade to a plan having unlimited talk.I obviously looked at the next plan (25$ for unlim...

Reactivation Issue

Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed. However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating. Every-time I go to m...

Testers needed: Conditional Call Forwarding while in USA with no Roaming Add-on

I have learned via a couple previous threads that "unconditional" call forwarding will stop working once a Public Mobile SIM registers on a USA network without an active roaming add-on, and will persist until it registers again on the Public Mobile n...

Resolved! Extra payment?

I paid my bill on Feb 22 but then yesterday I got a text message saying my bill is due March 1. In my account it says it's not due until March 22 again. why would I be getting this text? I have my number as the alternate number for my wife but her bi...

New account: Setup yesterday and the process did not work correctly

Public Mobile should be made aware that my phone did not create an APN when I subscribed to the $25 plan yesterday. Luckily I also subscribed on my wife's phone which did set itself up properly. I was able to copy her APN details into mine which now ...

Sim card not detected

we switched 3 phoned from telus to PM yesterday. of course the last phone gave us issues. sim card would not recognise during registration (told us to try different browser) we switched from chrome to safari (safari would not recognise our alterna...

New Phone Activation

Hi,I received the message welcome to Public Mobile, but my phone is not working. I tried to insert SIM a few times and to reboot the phone.I can not send or recive texts, talk or data is not working.

Resolved! How do you add a permanent footer to replies like the Oracles have?

Could someone please post how to do this? Thanks.

can't receive phone calls

Resolved! No Service

Public Mobile should be renamed Public Ripoff!. Two months and still cannot receive calls or text. Telus ignores me and moderators cannot get hold of me . Yet Public text me monthly reminders. Biggest run-around ever. Ready to jump ship as everyone i...

What should I do if I forgot my login ID and password?

Spam voicemails

I've been getting a ton of spam voicemails from 604-670-2388. The calls go automatically to voicemail so I only see the voicemail notification pop up. It never rings. Perhaps this is because I have the number on my blocked list, but I would rather be...

Re: Registration says invalid SIM after failed activation

I have a same problem when active another sim card, I try reactive but said invalid and can't login account, how can I fix, Thanks.