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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Putting Plan on Hold

Hi! How do I put the plan on hold say for 6 months? Thanks!

Resolved! Cell phone won’t connect to network - NS

Hi, Woke up this morning and my cell phone shows zero bars to the cell network. Can’t make or receive any phone calls.my account is active and payments are up to date. I rely on this phone for my work call outs as I am an emergency responder. when I ...

8.5gb data

I pay for the 8.5gb of data,and I just got a 95% usage of data txt. .but it says I've only used 2.14gb of data. So it's giving me a warning for the 3gb plan when I'm not on that plan. Any ideas?

I connot for the life of get this apn

my lg g5 h831, withhome domain stuct on mms.mb.telus.com impi:302220546285477@ims.mnc220.mcc303.3gpnetworking.orgphone contect 0x00000001. im gonna reset it and hope for the best. please someone help?

Resolved! Changing billng cycle period

Hi my billing cycle starts at 10th of every month. Today(oct 06), I have used all of my mobile data and i want to start new billing right now that will help me to get mobile data. I have made a payment but still my account showing 10th oct as billing...

Self serve

Locked out of my self serve account

Resolved! how to get caller's phone number from a voicemail message

how to get the caller's phone number from a voicemail message

1 GB Promo disappeared?

I switched my plan to the $15/ month plan and my 1GB bonus carried over but my second month it has disappeared? Looking at my data and add on usage section it doesn't have a number just says amount used. There is an error when I click on my plan deta...

Resolved! Recovery of old number

Recover my phone number Hello, my name is Terrell Thomas I accidentally changed my xxxxxxxxxxnumber by mistake today can it still be recovered. The new yyyyyyyyyyy. Edit:. Phone number redacted by will13am. Please do not post personal information i...

Resolved! SIM card will not activate

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

SIM card activation

Hi there I have tried to activate my SIM card and I fill out all the info and check of agreement box and hit continue and it does nothing I scroll up to top of page and hit activate and it just makes my info that I just filled out disappear and doesn...

Entering voucher pin

Resolved! Entering voucher pin

Hi all,Last night i purchased my voucher to top up i was given 3 vouchers instead of the usual 1 .The person highlighted the wrong 12 digit codes i had to enter,so by entering the incorrect pin numbers i was blocked from my account and cannot enter ...

Resolved! Change Method of Payment (Creditcard > DebitVISA)

I'm currently doing Auto-pay with my creditcard. How do I change my method of payment in the website (from one creditcard to another DebitVISA)? Your webpage has the option to remove the Autopay, I tried, and I registered again, but my old creditca...

Resolved! Auto pay not working

Hi, My auto pay didn't process on Oct. 4 even though I have enough funds on my credit card. I called my bank and they said it isn't an issue on their end. I also tried to manually do a payment online and didn't work either. I also tried a differen...

My Data did not renew with my plan tiday

My account is set to automatically renew with my debit MasterCard.todY was the due day. my plan renewed but my data did notcan someone tell me why

$1.15 charge for no reason?

In my banking app it has a charge of $1.15 labeled as Online Purchase Public Mobile? There is nothing in my payment history except for an automatic top up on that day, but it is in the credits column, which I thought was the spot for your rewards? Wh...

port my number

Resolved! Cannot Access Data Network or Edit/Add APN

Hello: I am using an Asus X00ID on Android 8.1.0 and after looking up why I can't access the network I find that I cannot add or edit the APN names. The only available APN names are Telus and Koodoo, which both have slightly different settings, and ...

Unable to set up an account or activate SIM

I obtained a SIM and attempted to set up my account. The page froze at the "enter credit card" page and now when I try to log into my account it says it does not recognize my email address or information and when I try to set up a new account it says...

Resolved! Charges

I signed up for the 2gb plan when it was $30 during the last bill cycle. I was billed two days ago $30.51 ...I do have rewards that should have been applied. Anyone have any idea as to what may have happened. It should have been less than $30

New Member

Good day everyone!I just signed up. I can make calls, but haven't been able to receive a text or a phone call, and haven't been able to send a text.

Data usage error

Resolved! Data usage error

Hi everyone,I am 5GB/month, My phone shows that I've used 3.10GB but I got text notification from public mobile that I used 100% data. Community please what can I do? I never finish my date before.

SIM card problems

Hey, I'm having SIM card problems. I've had the same SIM card for years but it's giving me problems now. Sometimes I can't connect to the network. None of my calls go through (they don't connect) and I can't use my data. If I restart my phone, everyt...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Putting Plan on Hold