Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I like 90 days plan. But it is more expensive than 30 days plans. I never find any promotion for 90 days plans recently. Strongly recommend PM could offer some 90 days promotion plans in short future.
Hey guys, I’m trying to help a friend transfer over her current active orepaid bell phone to public mobile. How does she get her account info? She said she just calls #321 and adds minutes from an automated program. Thanks in advance
I just tried using the website to make a payment to my account using multiple credit cards, and each attempt is declined. When I contacted the credit card company about being declined, they said the address used ifor verification s extremely differe...
Needing to unlock my phone from Public mobile.Please get a mod to contact me at xxxxxxxxxx@xxxxxxx.comPlease ASAP edited by computergeek541 to remove personal information
In the new $15 plan it says bonus 250M data with autopay. Is it a one-time bonus or monthly offer as long as autopay is setup? Thanks Robin
How to cancel account if nobody answer my question?
So i don't know what happend to my account its not active and it won't let me even go on the self serve it says my email is disable ?> i have tried to get in touch with the moderator but they are not gettin back to me ...... HELP
Hi,For those who had a pre-paid service with credit still on it, consider donating the remaining credits via text-to-donate, prior to porting your number over to PM. I was on was pre-paid w/ PC Mobile,and it had over $60 credit on it, expiring in J...
I'm connected to T-Mobile network.I have restarted my phone, tried pulling and putting back SIM Card.APN settings look right, and it works sometimes as I've used 80 / 250mb.I'm standing right next to a friend with a T-Mobile sim card and they have pe...
Just got a voucher and try to pay my phone plan with it but when I type the voucher number it's did not recognize it. Any help please?
I recently changed my SIM card. The brand new one worked for about 2 hours then stopped and now says it’s unregistered. Unsure what to do, should I order a new card?
Where can I find details about billing on my account?
I lost both my account id (email) and the password. I tried “forgot pw/id?” and all the options provided but I am still lost. Is there a way to login to my account with my phone number only?
I ported my number over from Virgin but I guess there was a block on the number on Bell towers. I do not recieve incoming calls, it says that it's not in service but I can make calls. I cannot send or recieve texts from any one on any Bell based serv...
I'm new to Public Mobile and as I was activating the account the instructions said to chose a random number and do the change of number after the activation was complete. I followed the instructions but when I tried to change he number it said my num...
Is it possible to switch to Public Mobile without replacing my current SIM card? Or is it completely necessary to get a Public Mobile SIM first?
Is it possible to have multiple lines associated with the same user account?
Dear Customer Service,I'm a new customer and I can't make my new sim working. I've been reading the FAQ without finding the answer to my problem.The sim is activated; it works with my friend's smartphone..I have a classic mobile phone. Is there a com...
Any administrator please contact to help porting my existing koodo number?Thx.
I need to pay my bill I forgot my pin how do I reset
In my account, my activated sim was lost. Then the pin that i enter in the app is 4 trials only, but sadly i forget my pin and used all my trials. So i want to recover my account but the app sends the code in my lost simcard, so how should i do?
So it's May 25, 2019 today. My self serve says I must make my monthly payment by 11:59 on May 26, 2019 to continue service BUT MY SERVICE HAS ALREADY BEEN CUT OFF!!!!!!!!!!!!!!!!! It's not like your computers are in a time zone that far ahead. Yet an...
I'm very new to PM - in fact none of my friends are on it. I'm trying to port my number from Koodo to PM and I feel like it's sacred knowledge. The web form during activation of my SIM on PM told me to select a new number before trying to port my Koo...
Any plans to match Lucky Mobile's 500MB for $5 ?????? Up to 500MB of Canada-wide data at 3G speeds for $5
When I researched the switch from Koodo to public mobile it seemed pretty easy. And that it wouldn't be an issue switching my phone number over too. But I've had nothing but difficulty and it isn't being solved. Might just have wasted my money and ti...
I have referred a couple people through Wal-Mart during their 10 credit deal and have not received any how long does this take (it's been more than 2 weeks)
HelloI just got a new number PM, registered online, paid my plan, it says my account is active but:First day I couldn't make calls, just receive them( sms were ok). After a factory reset of my phone( kodoo unlocked) now the result is:Not registered o...
Is the 5 mb bonus data advertised on the deal for May 25-26 a one time bonus, or do you get the bonus every month? thanks
Hello, I seem to be getting multiple signals with my dashboard/welcome screen when I log into my Public Mobile account online. See a screenshot here. So I had a plan, which was that promo plan for 4.5GB + 500MB free. I don't recall it being the promo...
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